TM official FAQ *Click Me*

IMPORTANT NOTICE: Pls don't publicly spamming PM, any enquiries (especially from/to agent) please direct message in private


Pricing:
RM 178.00 + GST (** 02/08/17 update -- Mobility pack: Special bundle of Unifi Lite Internet + Webe Mobile)
RM 149.00 + GST (600min free call inclusive)
RM 129.00 + GST (without free call)
24 months contract
RM129 & RM149 package come with with HyppTV everywhere apps: Varnam/Aneka/Ruby
No HyppTV STB
No cordless phone (redeem via TM reward points only)


Available in both HSBB & SUBB area,
using fibre or VDSL depends on infra.


How to check coverage:
- no coverage map available on TM webpage
- check with TM authorised resellers & agents (recommended as they have updated coverage database)
- call 100
- FB: Everyone Connects
- Twitter: TMConnects
- check via nearest TMpoint


How to apply:
- walk in TMpoint
- Through TM authorised reseller & agents

List Of TM authorised agents in LYN:
LeonTan - KL/Selangor/MSC
pwlow - Penang, Kedah , Perak , KL/Selangor/MSC
farhansz - Nationwide
Mika - JB / Nationwide
zaman_chem - Nationwide
mztang52 - KL/SEL/Johor/Penang
kelvin988 - KL/SEL/Nationwide
davidman82 - Kuching, Sarawak
FastResources - KL/Sel/Johor/Penang/Sabah.
rehohk - sepang/nilai/cyberjaya/putrajaya
alextee1881 - KL / PJ nationwide
cedriccheah - Klang/Shah Alam/Banting


* please PM me to add onto the list

Installation guide (for fibre only):
https://www.tm.com.my/OnlineHelp/Documents/...nstallation.pdf

FAQ
Q: [TPLink AC1200] how to fix 0 upload speed on android phone?
A: Simply change MTU from default 1480 to 1492 would fix the problem

Q: As an existing Unifi subscribers, can I downgrade to Unifi Lite?
A: Yes you can, but RM200 downgrade fees applicable if still under contract

Q: I'm currently using Streamyx, can I free upgrade to Unifi Lite?
A: You can migrate to Unifi Lite *regardless* of contract status, no penalty will be charged/
It's not an upgrade, you terminate Streamyx and re-subsribe Lite at new price.

Q: Can I retain old phone number?
A: Yes with RM1 chargeable monthly.

Q: What if TMpoint in my area disallow RM129 package?
A: Seek for all authorised resellers/agents nationwide to assist, RM129 is definitely obtainable in most states.

Q: TM say my area not covered at all, I should give up?
A: Don't, seek for authorised reseller/agents to check, they tend to have extended & updated coverage database, and register for you subsequently.


Archive:
v1.0 / v2.0

This post has been edited by monkeybeh: Apr 16 2018, 08:09 PM

** RESERVED **

install this "http://199.175.53.21/hypptvhd.apk" on mibox cn ver wif google play(root) and yeah its working, im sure its working on rooted devices, good job!!!

PC im using safari -----> zeronehza suggestions

Is this 10mbps package going to be available forever? no deadline offer?

No, definitely not. It won't always stay at 10Mbps. 10 years later, we shall be at 100Mbps-1Gbps or no speed cap.

Maybe even cheaper next year if digi celcom start their fiber services next year as TM technician told

Maybe even cheaper next year if digi celcom start their fiber services next year as TM technician told

Holy crab, DiGi already provide DiGi Infinite150. Depends on coverage. Remember that unifi lite with fiber cable is always much more stable than wireless ya.
I wonder why must we pay for that RM30 shit hypptv channels? Old movies nv update that decades ago... Why force us buy it? Shit TM la

This post has been edited by uncle08: Jul 29 2017, 10:33 AM

Park at here first

Can request for the RM 129.00 + GST without free call?
Last time ask tm hotline only rm150 can subscribe

2015-2016: When most of you paid RM140-160 for Streamyx 4/8Mbps, you hoped you could get Unifi VIP5 at RM149.
Early 2017: Most of you hoped you could get Unifi 10Mbps at RM149.
April 2017 (when Unifi RM149 is available): Most of you hoped you could get Unifi Lite 10Mbps at RM129, without free calls.
After first Unifi Lite bill appeared (when Unifi RM129 is available): Most of you hoped you could get naked Internet at RM99!

Maybe in 2018-19 (When Unifi RM100 is available): Most of you will hope get naked Internet at RM50.
...... Future: Free.

Greed is part of human nature!

I just want my area to have UNIFI only. lol Pricing aside later.

RM30 (hyppTV) x 12 months (minimum 12 months charge) x 1,000,000 (Unifi users) = RM360mil ++.
I don't mind this extra charge for 2017~18 if TM needs our contribution for FTTH/VDSL expansion (HSBB2/SUBB).

Yes, I can do it for you.

welcome mate..

This is the dumbest statement I've ever seen,
Take your TM fanboyism elsewhere

It should remain as entry package of Unifi,
Unless TM suddenly revamping package and pricing again, which I don't think will be happening in 1-2 years time frame

This post has been edited by monkeybeh: Jul 29 2017, 01:01 PM

Go through agents. Plenty listed in first post.

hope we could get rm50 for 10mb/s monthly.

All the while we indirectly paid for copper cable theft and vandalism, RM50mil/year.
Paying for new fibre cable is better than reinstalling copper cables.

DON'T BELIEVE THEM!
TM Point staff told me that the unifi lite promo was over, and that the cheapest fiber package available to me (after she had checked my phone number in the computer) was RM179 30mbps.

And here I am today on unifi lite @ RM129+GST no free calls. The agents (or the agent's runners) can do it for u.

ic, thx for sharing.

Rm129 use copper @ fibre? Tm tell me they use copper is it true?

My area has fiber. The copper wiring in my house was taken out and replaced with fiber optic cable.

From what I've read of some other users in v2.0 of this thread, those living in certain areas where fiber is not available do get unifi lite thru copper cable, and that technology is called VDSL. The TM cabinet in your area has to be set up for VDSL in order for you to get this service.

seems not every area got vdsl, so u gonna wait for unifi first then they will provide unifi lite.

noticed most tmpoints now hides the unifi lite rm129 package, only list down the rm149 one..

highrise and maybe ulu place mix copper and fibre, landed house should be full fibre

Any one stop auto billing after upgrade from streamyx to unifi lite?

Just install the Unifi lite today in my home in bayan lepas, penang. It was really fiber line as the technician showed me the fiber cable, first time saw the fiber cable looks like. Tested steaming YouTube 1080p video no issues and download full speed exceed even 10mbps and upload about 4mbps, satisfied as previously was on 4mbps Streamyx.

Tried playing csgo, ping was only 8ms..wow..
There are no set top box for hypptv, just only use apps or online web browser as I just took the package rm129/month

use back my old streamyx modem router (bought this year 2017) as access point, nothing wasted.

Hey.. I am not complaining... I was very pleased in fact... my previous streamyx 4mbps at rm88... I hold on to it for a long time... but 4mbps has its limitation like YouTube hd streaming not smooth and upload is really super slow.... I am enjoying my internet so much now.. I feel it is worth paying the extra ~rm40 to more than double my speed... 10mbps is good enough for now... previously 5mbps unifi was not much of an upgrade from 4mbps that is why I keep my rm88 streamyx deal...

not really.
landed with new development YES fully fiber.
landed at old residential area, mojority are copper

I just upgraded from streamyx (with auto debit) to unifi lite...
However I recheck with TM Point agent whether to reapply for auto debit on my unifi lite..
They said yes as it is different account number, simply fill & sign the form and wait for SMS confirmation from bank...

As HyppTV everywhere, I reuse my iPad with HDMI output which seem much stable & faster with app based compare to web based, I tried to view hypptv video from web seem a lot of error from IE...

Alternatively, you can also manage/add your auto debit thru TM's website:
https://occ.unifi.my/HSBBCustomerPortal/HSB...erPortal.portal

Points taken. But there is no need to fatten the already rich TM. Consumer is always first.

Need someone to advice, my old tplink 300Mbps wireless N ADSL2+ Modem router Model:TD-W8961N still can be used as a rounter for unifi lite? if can, how?

My area just finished pull fibre cable. So if i take unifi lite now, then after few years would like to upgrade to better package. Shouldn’t have those “ no port” issue right?

not an issue as you have occupied one port already

Was very interested with Unifi Lite RM129 package and had already registered with TMPoint last week but this evening got call from TMPoint and they informed me that this package is no longer available in their system.

Told me only the RM149 package is available now. So a bit confused. Are they genuinely already stop this RM129 package or are they merely want me to sign up for the pricier RM149 package. Currently using Streamyx 8Mbps @RM140/month (excluding GST) so this might be the reason. Don't want me to pay less to them but got higher speed.

Told them I'm not interested and want only the RM129 package. Straight away told me that they will check once again and get back to me later but haven't heard from them since then.

This post has been edited by die_257: Jul 30 2017, 07:49 PM

cannot.. different protocol, adsl2 vs vdsl2, but u still can use old router as access point

not sure about yours, my asus dsl-n12u was factory reset, just need to set password to admin, wireless ssid name and encryption,disable dhcp server and disable upnp thru cable, unplug and reconnect thru wireless N - 2.4 Ghz.

i intend to change from maxis fiber to Unifi, as the new promo from unifi seems much better than maxis in terms of pricing, speed & tv channels.
my fiber optic cable was concealed at ceiling from outside until my living hall tv area. (i stay landed)

Can i request unifi not to pull another wire/fiber optic cable from the poll outside, and reuse my current cable(s)? They can just replace the modem, router and setup the HyppTV box without touching the concealed cables? i dont want to go through the hassles to pull another cable in and reconceal the wires

Your cannot means have to look for port availability when i do upgrade in the future?

the UniFi Lite RM129 is still exist.the no longer available is the promotion tie to the UniFi Lite RM129.so wait a few days, a new promo will be available under UniFi Lite RM129.

Ah thanks for the info. Will certainly wait for that promo

Hey, sorry just to ask.
Looking to buy a standard LED Tv and a tvbox or a smart TV.
Do you think 10mbps can support normal streaming on the tvbox (LED Tv) or on youtube/streaming services like netflix on the smart TV?

Am currently on VIP5 at Rm149 excluding GST.

Supposed to get upgrade to 10mbps but still no news.

Will be moving to a new place. Will it be better to relocate current plan or subscribe to unifi lite at 129?

Can I reuse my STB for unifi lite?

if you are waiting for the speed upgrade, you will be migrated to UniFi Lite at RM149.

Better upgrade manually and get the UniFi Lite at RM129.

I m using SmartTV , using Unifi 50mbps (after upgraded from 30mbps)
In term of youtube, it looks fine to me as no lagging when watching video or streaming.
but when you watching/streaming then your kids play video games then this really affected.

Haha, no kids, just tot of applying unifi for my parents to stream some shows and for me to surf the web after work..
Considering whether the rm50 is additional and necessary if I am using it just for normal use.
hehe.. Anyone here whose using 10mbps to stream?

in this case, if for normal use, I think should be sufficient

Make sure you take one port now by registering before ports are full.

Using 4Mbps no problem streaming YouTube with Smart TV daily, some times can stream at FHD when other users not using, but most of the time only HD with other users' traffic.

check with u,
do you know where is your Fiber distribution Box located in front or back lane?
start from which point of your internal fiber cable concealed ?

the day i install, they check the grey box, all full taken up, lucky got 2 spares down the back lane, they pull the drop cable 3 poles to my house

Usually its located at the telephone pole at the back of your house (i assume yours is a terrace house) and the fibre will be connected from the back of your house to the access point inside your house.

Lucky you. Not so for the next person.

1 grey box serve about 8 house if each taken 1 unifi. btw, it's a double storey link house, they pull from the grey box straight to the BTU. free 50 meter, only use up 9 meter indoor,wasted 41 meters, i think the installer untung from the leftover fibre cable.

btw, how to get the TM wifi? is it include in the RM129 package?

Register at MyTM.

fibre distrubtion box at my area is being served for 7 houses. so less a bit congestion.
if i not mistaken, I think is 45m instead of 50m

Well anyone who want to check whether they are able to upgrade to Unifi Lite Rm129 package can contact mztang52.

His replies very fast to your queries and even replies late night, Sunday!

Unfortunately for my area there is no VDSL

Brother, you stay at Butterworth ? So far Telur Air Tawar only have SUBB in whole Penang. I have list for it.

This post has been edited by pwlow: Jul 31 2017, 09:01 PM

Year 2017 and we still live in copper world

New Package announce by tomorrow ~~

This post has been edited by pwlow: Jul 31 2017, 10:08 PM

New package?

Why seeing stars? Complicated n confusing packages coming up?

Those already sign up might not fair to them ..........very attractive package ...free tablet

This post has been edited by pwlow: Jul 31 2017, 10:33 PM

Dupilcated

This post has been edited by pwlow: Jul 31 2017, 10:58 PM

Cilaka, early birds catch the shyt.

This post has been edited by MGM: Jul 31 2017, 10:37 PM

Becareful not suppose to solicitate biz here. Can disclose the details instead, like price?

what free tablet are they giving? any additional tnc?

add on voice plan free JOI 7 Lite
Add on HyppyTV RM30 free Lenovo 8GB (should for webe package)
Add On HyppyTV Jumbo RM60 free Lenovo 16G (should for webe package)

Yup is from my back lane... directly towards my tv area access point... quite lengthy though...
should be able to recycle right? dont want the hassles to redeploy wires

hi guys new here. is there a way to apply for this? coz my area until now now unifi coverage. been so long already. what to do ? so sick of copper in my area already. so bad quality

RM129 with no freebies sounds better.

what!!!! pay more to get FREEBIES

I want ipad, not joi pad

And bayar Rm250/mth? No thanks brother

Guys, what DNS you're currently using?

I tried google DNS 8.8.8.8 and 8.8.4.4 in TPlink router provided by TM and it results in slower connection

Any suggestion for best DNS for unifi lite?

Recycle? Dont get what you are trying to say?

Low spec tab... attractive meh?
Btw any printed catalog out already?

what... but doesn't matter the most of issue of is not free gift.. but constant internet and PORT.
for people like you .. should very gratefull ..

Is the 129 package still available?

Will need to terminate my current vip5 and subscribe to new package soon.

Yup. Still available.

Great, will need to apply in september or october once i shift.

Understand there is no STB provided for hypptv.

Can I use my old STB for the hypptv?

You need to contact TM and ask them to link the STB to your account.

Yes, but I couldnt use my stb if I connect direcly to my modem or router supplied by TM. So I connect using wifi instead to view hypp tv everywhere.

Different case for Hypp TV though.

RM0.00 TM: Just add RM10/mth to enjoy double speed & FREE call worth RM30/mth. Call us at 100 (press 4) or walk in to TMpoint and use promo code UNIPROMO. TQ

Just received this msg from TM add 10 for 20MBPS?? With free call??

LeonTan pwlow
Lai lai lai explain pls

Wow... really eagerly awaiting this update....

Would be hard decision for me,
For the time being 10Mbps is very good enough to clear all my download backlog plus full HD streaming,
RM139 for 20Mbps, hmmmmmmmmmmmmmm

Wow! TM is too much now! What an unfair treatment for streamyx 8mbps user who are out of subb and hsbb2 project! Time for another complaint!

Everyone will get double speed by 2019. Pak Jib promised you.

Before it happen, welcome to my ignore list first.

When did u register ur unifi lite?