U-Mobile cheap they say. U-Mobile good they say.
TL;DR: I’ve heard more stories about Maxis with better customer services and compassion than U-Mobile.
Introduction (skip to body for the interesting bits)» Click to show Spoiler - click again to hide... «
Ported from Maxis because leaving the country to work in Singapore in April 2016, but wanting to keep my phone number.
U-Mobile had the cheapest plan around and since the whole country is basically screwing Maxis left-right-centre because of the data fiasco, nothing could go wrong right ?
Wrong.
I signed up for U28, which is supposedly RM28 per month. (side note: the U-Mobile store in Sunway is just sad. Warm, air-con not functioning well, customers spill out to the corridor, even not enough standing room)
(During sign up I was forced to opt-in for Auto-debit or else I have to pay deposit of RM200(?) to enable international roaming (WTF1?!))
My first bill is RM85.90. (WTF2?!)
Breakdown:
RM12.9 = GST + Stamp duty
RM47.8 = Pro-rate first month (April) and advanced charge for second month (May) (WTF3?! but understandable)
RM25.2 = “International Roaming Voice / Video / MMS / SMS / Data”
International roaming Breakdown:
RM14.0 = 3 minutes 7 seconds of a call
RM1.2 = 2 outgoing SMS
RM10 = 0.000MB (WTF4?!
)
But first, the roaming call rates.
I was on Singtel (because they have the best network coverage) when I made the call and after that found out it was RM5.40 per minute.
Fine, my bad.. But the rates are really high with U-Mobile.
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Switched to Starhub (the preferred partner) and that’s where the good part of the story happened.
I am using a 2013 Moto G as the second phone while in Singapore.
For some reason, even though I switched off data roaming and even data usage, the phone actually uses a very small amount of data for whatever reason.
And even for that small amount of data use, I was charged RM10 each day for it (U Data Roam 10).
How small is the small amount of data ? You be the judge
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RM50 for 0.041MB (according to the bill)
(RM10 for 0.000MB used
)
So, seeing that, I emailed U-Mobile to see if they can help me. Maybe waive it for me, due to hardware problem and me being not aware.
I basically told them "Look, I know its partly
my hardware's fault. Since then I manually chose to connect to Singtel (data roaming is unavailable with Singtel) even though of your higher call rates with Singtel. And from now,
if there are any more roaming charges incurred, I will pay for it.
Just please waive the RM50 for when I was still figuring what was happening. Check your backend and you can probably see that I did not even use 1MB of data while roaming."
In short, after a month of back and forth of emails, their answer is “we regret to inform you as the charges are valid and we are unable to waive the amount”.
I have seen cases where even Maxis (after the fiasco) waived RM600 worth of daily RM38 because the user was not aware that voicemail will also incur charges.
So no, U-Mobile is not better than its competitors. If anything, because they are offering cheap prices, they are more cutthroat.
And at least for the first 2 months, I'm paying more than if I had stayed with Maxis.
BonusMore complaints but still facts:
In a restaurant in Kuchai Lama, there is no network coverage for U-Mobile; but Maxis (my old line) and Celcom (my parents’) has decent coverage.
Maxis' customer service always sounded happy to help (although I know its just their job); U-Mobile's sounded like "please kill me now, why are you still talking to me"
May 31 2016, 04:42 PM, updated 10y ago
Quote
.. night crawling... videonz 18 gb still.. normal 12 gb.. usually i fast 20gb is not enough.. not 
.
UM network sure GG wor 
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