U-Mobile cheap they say. U-Mobile good they say.

TL;DR: I’ve heard more stories about Maxis with better customer services and compassion than U-Mobile.

Introduction (skip to body for the interesting bits)

Body
I am using a 2013 Moto G as the second phone while in Singapore.
For some reason, even though I switched off data roaming and even data usage, the phone actually uses a very small amount of data for whatever reason.

And even for that small amount of data use, I was charged RM10 each day for it (U Data Roam 10).
How small is the small amount of data ? You be the judge


RM50 for 0.041MB (according to the bill)
(RM10 for 0.000MB used )

So, seeing that, I emailed U-Mobile to see if they can help me. Maybe waive it for me, due to hardware problem and me being not aware.

I basically told them "Look, I know its partly my hardware's fault. Since then I manually chose to connect to Singtel (data roaming is unavailable with Singtel) even though of your higher call rates with Singtel. And from now, if there are any more roaming charges incurred, I will pay for it. Just please waive the RM50 for when I was still figuring what was happening. Check your backend and you can probably see that I did not even use 1MB of data while roaming."

In short, after a month of back and forth of emails, their answer is “we regret to inform you as the charges are valid and we are unable to waive the amount”.

I have seen cases where even Maxis (after the fiasco) waived RM600 worth of daily RM38 because the user was not aware that voicemail will also incur charges.

So no, U-Mobile is not better than its competitors. If anything, because they are offering cheap prices, they are more cutthroat.
And at least for the first 2 months, I'm paying more than if I had stayed with Maxis.

Bonus
More complaints but still facts:
In a restaurant in Kuchai Lama, there is no network coverage for U-Mobile; but Maxis (my old line) and Celcom (my parents’) has decent coverage.
Maxis' customer service always sounded happy to help (although I know its just their job); U-Mobile's sounded like "please kill me now, why are you still talking to me"

To be fair to them, I think there might be a problem with my phone.

BUT then again, before I started working in Singapore and came here with roaming turned off on my Maxis number with the same phone, I never had such a problem.
So it could be on their end too.

I just thought they would show more compassion this time around because its a first for me. I even offered that, moving forward if there was such a charge again, I'd bear the cost.

But no.... they must have that RM50 for 0.041MB used