LATEST
Summary of all the issues after 1 month of usage:
- Whenever 3G/H+ received, phone network strength will show full bar. But 4G received, signal bar immediately drop to 1-2 bar.
- Data usually works outdoor (slow speed), but dead whenever goes indoor.
- Averagely 1-3 call drop every 5mins call.
- During calls, very often voice turn into some robotic/transformer like sound. Happened to different Celcom line (different devices).
- Delayed SMS received.
- Sometimes when you tried to end a call, it will keep auto-redial for no reason & refuse to end call. Happened to all my Celcom line (different devices "Samsung & Asus").
- Call connection is slow. Averagely took 7-9 secs to connect. There are once encounter 30sec.
- After hanging up a call with opposite party (Celcom First Basic 38 user) & redial to the same number immediately - min. 2x voice mail.
- When I first signed up for 2x Celcom main line with Celcom Garden outlet:- 1 of the line didn't get submitted to HQ for processing. Need to revisit Celcom Garden outlet to re-register. 2nd line took 3 days to get converted.
- 17 June 2015, Celcom cust. service called to follow up on my previous esclation about poor network/reception. The lady said her technical team reverted to them & say NO PROBLEM. But I say problem still there. She responded "Oh...still got problem? I will submit the report again to technical team. Tried explaining to her that no matter how many times she call, the problem still exist. Unless they do something about it. It is pointless calling me several times just wanted to do her job & close the case. Conclusion, no solution given, just kept quiet over the phone & keep repeating "Yes. I'll try".

17 June 2015 (night)
Had enough of Celcom for the past 1 month. Switched back to Digi. Problem solved. Case closed.
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PREVIOUS
Been using Digi for the past 10+ years & decided to port to Celcom First Basic 38 (along with my sub + other lines, total of 4x lines converted).

And shock to realize that Celcom reception is terribly horribly BAD. Almost 80% of my daily reception is on 1-2 bars. And with such weak signal, data network is almost like handicap <cacat>. So regret that I made the wrong decision to port all my lines out to Celcom.

Drop calls, Zero reception, Dead/Snail data - are all I'm facing currently. Escalated to Celcom 3x times (3x case numbers), but said Tech Support going to contact me (not surprising that no one ever contact me after that). And what is the point of calling me for, it is not my line issue now, is the entire Celcom signal strength we're talking about.

Some may say it's the location I'm in. Well, I got 4x lines all together (use by 4 different people; in different locations; travelling around Klang Valley & PJ). All encounter the same problem & having the same complaint.

Tried resetting network, signal booster app, tried on different devices, speed test like crazy - all the same problem.
I am really hoping this to be temporary (but 2 weeks already), as the First Basic 38 is really a competitive plan that I wish to stay on for all my 4 lines to also reduce my monthly bills. However if things remain, then no choice but to pay a little more, than to hold a phone with ZERO reception. Impossible to have a phone that can't even dial out emergency.

Sharing with you the missed-calls record (with my cell/data network on).

You hv a missed call fr 01X XXXXXXX
(28.5.2015 at 12:13 pm)

You hv a missed call fr 01X XXXXXXX
(29.5.2015 at 8:44 am)

You hv a missed call fr 01X XXXXXXX
(28.5.2015 at 7:49 am)

You hv a missed call fr 01X XXXXXXX
(1.6.2015 at 5:23 pm)

You hv a missed call fr 01X XXXXXXX
(29.5.2015 at 8:11 am)

You hv a missed call fr 01X XXXXXXX
(29.5.2015 at 9:19 pm)

You hv a missed call fr 01X XXXXXXX
(1.6.2015 at 5:07 pm)

You hv a missed call fr 01X XXXXXXX
(28.5.2015 at 7:48 am)

You hv a missed call fr 01X XXXXXXX
(3.6.2015 at 8:02 am)

You hv a missed call fr 01X XXXXXXX
(28.5.2015 at 7:50 am)

You hv a missed call fr 01X XXXXXXX
(3.6.2015 at 8:03 am)

You hv a missed call fr 01X XXXXXXX
(30.5.2015 at 9:49 am)

You hv a missed call fr 01X XXXXXXX
(1.6.2015 at 4:27 pm)

You hv a missed call fr 01X XXXXXXX
(28.5.2015 at 7:55 am)

You hv a missed call fr 01X XXXXXXX
(28.5.2015 at 7:50 am)

You hv a missed call fr 01X XXXXXXX
(2.6.2015 at 11:27 am)

You hv a missed call fr 01X XXXXXXX
(3.6.2015 at 8:05 am)

You hv a missed call fr 01X XXXXXXX
(29.5.2015 at 8:28 am)

You hv a missed call fr 01X XXXXXXX
(29.5.2015 at 11:42 am)

You hv a missed call fr 01X XXXXXXX
(30.5.2015 at 12:00 am)

Network CACAT until couldn't start speedtest - location KLCC.



This post has been edited by joelliujt: Jun 18 2015, 10:07 AM

Maybe it depends heavily on your current location?
In which area were you when these happened?

thanks for the head up, also thinking to change to celcom, now i'll have to cancel la haha

Just happen that your area might be poor signal. My brother said hios friend is cursing DiGi like hell. He switch to DiGi because of cheap hardware offer

YOu should check the coverage in your area before switching perhaps

go here to check your coverage https://www.celcom.com.my/personal/plans/da...ls/coverage-map

I had been using celcom postpaid for the past 7 years. and i travel a lot between peninsular states for work purposes.

Overall i think Celcom still provide the best reception & coverage even though the bill is slightly more expensive compare to others.

but for the past weeks, i do encounter problem like you. So i hope they are just doing upgrade for their service or something .. cheers

I'm facing the same issue... the internet is suck like shit.... I still prefer my DiGi

Just subscribed basic 38 yesterday.

Tried watch YouTube 480p between 9pm to 10pm. Connection was fast.

But after 10pm and later, the speed drop like shit!

This morning 6.30am, watch YouTube again, and the speed back to normal.

Guess during certain peak period the connection will be throttle.

Me and my friends subscribe to celcom 38, all having terrible reception in klang, different area. Especially DATA connection. its line not stable. sometime E, then jump to 4G and back to 3G ~
Have try travel to Johor and Ipoh, DATA so poor...
Even U mobile run stable than this Celcom.
Gonna to MNP to other telco this week...

I ported out from Digi to 38 also after using their service for 9 years.

So far no problem for me. No drop calls and getting H+ speed constantly around 9mbps download and 2 mbps upload. lol.

I'm having same problem. I'm talking about 3 separate lines with 3 different phones in my family. Now adding complaints from 2 different people in my office.
This is USJ, Subang and Shah Alam.

Their 2G coverage is excellent but 3G bad

Poor reception especially in big city is totally unacceptable.

I called 1111. They said got problem with data.

ppl are lining up to subscribe , guess the speed is also lining up to be used also hahaha

dabel post

This post has been edited by faizal87: Jun 3 2015, 03:02 PM

me no problem.speedtest up to 5mb using moto g

I can vouch this too...ported over from DiGi after using it for more than 10 years since Sunday. Celcom network is horrendous and much much worse than DiGi. I work in KL city and stay in Subang. Just within these 2 areas, I'm getting sucky connection and dropped calls. I think I'm moving over to Maxis. Thank god for wifi!

wow...I'm going to subscribe this plan
but now...celcom lost one more customer

But the current Maxis plans are not competitive enough. It is just either SurfMore 50 or OnePlan.

Yes correct. I think Maxis focused on "different" customers. Btw, I plan to get the iPhone + plan though so it's a totally different plan. My M8 has gone wonky recently....sigh. Maxis has trade-in offer so may use that as well.

say wha?!

bukit jalil area

ported out from Maxis Internet Value Plus 50.

This post has been edited by cracksys: Jun 3 2015, 04:01 PM

i also face same issue as you. digi has been quite stable compare to celcom now. but i decided to give it few more months to decide since now is promo period.. alot of subscriber coming in. so its understandable..

Me too... if they don't fix it within next 2 months, I'm out.

port over to celcom from Maxis too.. yea!

the recent complaints hold me to switch over my main line to this plan and stay on digi. but so far second line on this plan is okay.

in penang, sometimes i feel digi is more stable than celcom. just my experience

most probably is case to case and location wise.i ported in from maxshit .i travel from nilai kl seremban so far ok celcom.but honestly maxshit and digi more stable in data n voice call wise.

Digi maybe has better reception for people who stay in one place and live near the "pencawang".. But for people who travel a lot, celcom still wins hands down.. Even when i was at pangkor island, i still able to get receptions while my other friends keeps looking for signal..

The only problem with celcom is they have limited number of persons than can use their line at one place at a time.. So, usually they have bad coverage in big city like klang valley n jb.. Due to the huge number of customer on them there.. Since they started this kind of attractive promotion, this kind of problem can be predicted..

It's bad to the point that people couldn't call me. I kept receiving missed calls....Cannot stand this kind of service even for another week. Saying bye-bye already. They should have been more well prepared for huge number of subscribers with such attractive promotions.

ya agree with u. in big city, digi have better reception than others. when travel, u will cry

Agreed. Digi used to be weak in indoor coverage but they have improved tremendously especially in klang valley. They just need to have better coverage out of klang valley.

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ive ported to celcom basic 38 also, once or twice encounter suddenly internet speed drop to EDGE from 3G.

the rest of the time, just fine for me lar cuz usage not that much pun.

Im also using celcom 38.. Yes, data sometime not stable. But its ok for me since got wifi and the coverage was better than maxis.

i think they're currently in maintenance la..but this evening i used on my pc to update my steam games, okay je. speed almost 1mbps for like an hour, consistently..

KLCC congested bruh. the internet data speed would slow down until afternoon and even couldnt get proper signal.

Otherwise its fine at my house area.

I signed up yesterday and so far connection and speed ok for Damansara area.

looks like its more of an area problem. they should just cap the speed. most people would be fine with 2mbps up/down as long as the bandwidth is consistent.

I guess we can all do our part and lodge a report, hopefully they are working on resolving the issues. The biggest issue (for me) at the moment is the inconsistency of the data network.

seems like i'm not alone, i'm in Kelana Jaya area, my Data can be jumping from LTE to H+ to H to even 3G

I live near there too, quite difficult to connect to LTE from my home despite Celcom customer service confirming I'm within 4G LTE coverage area.

As for the switching between 3G and H, I believe it was configured that way but this is only my guess, based on my observation if there's no activity it automatically switch back to 3G (UMTS) and when there is activity it will switch to H (HSPA).

what phone are you using btw? i'm on oneplus one, b4 this i was using moto X 2013 seems slightly better

I'm using a Nexus 5.

Yet they have the brass to post Usain Bolt with 'This is Celcom coverage' at major locations.

I'm hoping this is a temp setback, as I was very much looking forward to port over this coming weekend..now, hmmmmm

i having the same issue as well ..
regret change to celcom .. and port back to maxis ..

using for a month now. its fine i would say

Hopefully they will resolve this as soon as possible, more customers coming in due to this good deal is a good thing and that should mean more revenue for them, so they got to act fast and ensure their network does not degrade due to this or people will just port out again with MNP being such an easy process.

Mine is like that also.

All those speed test done is when it is already in H+. that's why it looks really good. But getting there from 3G is the bottle neck.

Ever wonder if it's just the cheap hardware causing it?

No because it was ok on another network

agreed on this...new update from Kedah..but only 3 telco la


you know what all the same one la..when using celcom curse celcom but when switch to others also curse..never ending stories one..
so telco are stronger at certain places and some rural area don't have coverage..

yup still remember my friend said during CNY..1 week no line with DG..go to their CS ..they said upgrading..seriously during CNY

as i said all telco the same one la..i tried all 4 before still have problems till now...
if you are rich then can consider to use all 4 telco..sure reachable one

This post has been edited by togomifi: Jun 10 2015, 11:54 AM

using iphone 6 and note 4..so far ok..almost all location also got LTE signal

which plan you taking?

don't you start with me on maxis
another long stories to tell...
keep it short there is no perfect telco..each of them have their own weakness..so depending on your usage and your patient to see if you can tahan when no signal

i not to say maxis is perfect tho ..
so far maxis serve me good ..
even digi is better than celcom ..
cannot believe celcom signal weak in city area ..
example ara damasara (where i live now) .. sometime even no signal ..

During CNY or Raya time people go back hometown. There are not many cell stations but the population density increases. Thus this causes no line. The transmitter towers transmit into 3 sectors, Alpha, Beta and Gamma as some called it. In each sector, they transmits 2 or 3 channel. Each channel can handle 8 simultaneous calls (this is what I knew previously long time ago. So, things might change now, but basically this is how calls are multiplexed). So, limited number of people can talk at any given time. CS excuses damn stupid probably because they were told not to give bad image by saying their line congested

I guess mobile users expand fast and telco barely can cope or probably they are just trying to maximize usage while minimizing cost. So, this is why you can say any telco also same. When many migrate to Maxis because so much bad news on Celcom, Maxis network get congested. Then Maxis starts getting bad name. People then migrate to DiGi, then Celcom. All these just like lalat

Well this is what actually happen. I used to sell microwave radio for both Maxis and Celcom for tower connectivity. I was using Celcom and Maxis ask why use Celcom. I told them that the rural area where my kampung located has poor Maxis coverage. So, they just keep quiet .

For indoor reception i think digi has improved a lot in recent years. I can get almost full bar with digi. Their line is quite stable and i can get h+ constantly at klang valley area. I have tried hotlink and xpax and surprisingly a lot of indoor area dont have good reception.

Celcom 38 is attractive due to high data only. For those who need more minutes better get digi 50.

Was at Paradigm mall car park. Celcom has no signal at all whereas Digi has H+

Actually you can have 2 lines since Celcom offer is quite cheap. Personally I think Celcom vs Digi so far for me has been in favor of Celcom. Both has its downside definitely. Celcom has poor data coverage on NSE. Digi was unstable in some area in Kepong. In term of 4g coverage, seem like Celcom has better coverage.

thanks for the heads-up, it is quite shocking to hear your bad experience indeed. lucky haven't made the jump yet.

So many user jump to celcom

I have the same issue with Celcom as well - will give them maybe another month then if still no progress I'm switching back to Maxis or perhaps go with DIGI

First Basic 38, just signed up over the weekend. Waiting for port-over which may take up to 3 work days

can be done within 24 hours if you are lucky.

I just joined the RM38 club

Registered from one LYN forumer here. This morning register, paid RM 40.00 , received my service in 5 minutes. Maybe because i am existing celcom postpaid customer.

you are right, just got my activation done during lunch. Here's the speed in Kelana Jaya area;



Attached thumbnail(s)

Are you able to get consistent 4G LTE at your area?

The Celcom customer service also suck one..

Yesterday night after turn on my internet connection few minutes, my laptop internet connections should "Limited". After a few minutes, then suddenly can "Connected". Lagi after few minutes, then should "Limited" connection.

It seems like the data internet is frequently disconnect few minutes and few minutes.

I call to celcom customer service, they just reset the port connections nia..
Although they already help me reset the port connections, the data connection still suck and tak boleh pakai punya..

No. mostly on 3G and HSPDA sometimes.

I don't think the connection alone is the problem in your case, your phone tethering and your wifi signal (PC) can also be a deterrent.

Did tethering on my lappy just a short while ago and worked like a charm

Hmm.. I put this SIM card to the USB modem, and this USB modem put in the 3G modem router.
The wifi signal full bar. 1 connection to laptop, while another 1 connection to my phone through this Wi-Fi connection.

While my laptop is "Limited" access, my phone through this Wi-Fi connection cannot connected as well.

Taman Megah PJ area signal is extremely bad. Ironic thing is just beside this area there is a huge celcom Usian Bolt advertisement beside the LDP highway.

My signal is always 0 to 1 bar here and sometimes there is no signal at all. Made me miss some important calls.

I'm giving them 1 more week then i'm switching out of celcom if they don't fix it. Already lodged report.

Pay peanuts get peanuts I guess haha.

i think its kelana jaya this area problem, when i reach home(batu caves area), quite stable despite only 2 bars of LTE

I think this is not a Basic 38 problem as my colleague on elite and iox also got this problem. Consistently no data...

Dear all,

Do you call the CS to activate your 4G ? Or the moment your plan switched it will be automatically on 4G ?

Because previously my postpaid celcom i need to call CS to activate my 4G. Now i changed to this current RM38 plan, i am not getting my 4G. Always on H+ only. Yesterday i call the CS but they told me my 4G is active. Possible sim problem?

Should be their network problem especially after the introduction for First Basic 38 plan.

I tried speed test , around 10mbps download and 1mbps up .. This is not 4G speed right?

I'm not joking.. my real story

Been using Digi for the past 10+ years & decided to port to Celcom First Basic 38 (along with my sub + other lines, total of 3x lines converted, 1 remain as DG prepaid).

My reason is DG reception is terribly horribly BAD. Almost 80% of my daily reception is on 1-2 bars. And with such weak signal, data network is almost like handicap <cacat>. So I am happy that I made the right decision to port all my lines out to Celcom.

Drop calls, Zero reception, Dead/Snail data - are all I'm facing previously. Escalated to DG many times, but said Tech Support going to contact me (not surprising that no one ever contact me after that). And what is the point of calling me for, it is not my line issue now, is the entire DG signal strength we're talking about.

Some may say it's the location I'm in. Well, I got 4x lines all together (use by 4 different people; in different locations; travelling around Klang Valley & PJ & Swak). All encounter the same problem & having the same complaint.

Tried resetting network, signal booster app, tried on different devices, speed test like crazy - all the same problem.

I think that is enough said.

But I have a horrible porting experience.. total exercise took me 3 trips to Celcom, 2 to DG and overall completed in 2 weeks... took new sim cards 4 times but actually no need, but Celcom TTDI keep telling me they know their company and procedure. That proves them wrong. But so far better than DG.

one complaint though... I have 1GB data on DG, every month cannot finish. The same for years.. but with Celcom I have 3GB, and within less than a week, Celcom says I have used 70%.. I wonder why

Does all handphone work this way? If no activity 3G, if there is then switched to H+ etc ..

Most modern phones, you can actually read up on Fast Dormancy, the network itself has to support it which I guess Celcom does as I don't think I've seen this behavior when I was on Maxis.

This post has been edited by OKLY: Jun 9 2015, 10:38 AM

I'm using this plan as well,
inside office @ Mid Valley, 4G signal is full bar

I think this explains part of my problem as well.

When the phone is idle I get 3G and it's usually 3 bars and above.

The minute I open browser or anything internet related, it switches to H+ and the signal drops to 0-1 bar and becomes super slow. Sometimes to the point it drops me off the network completely.

Anyone can explain why this is happening?

My thoughts on Celcom's network -

1) Internet speed and connection outdoors are a lot faster and more stable than indoors. I can barely get good connection indoors especially at home and in the office. I guess they are trying to compensate slow indoor connection with their Celcom Wifi but the wifi is not available everywhere.

2) At least 30% of the time the internet just doesn't work even with full 3G/H connection. Either wait and try again after 3-5 minutes or turn on/off airplane mode to get back proper connection.

All of this are problems I haven't experienced when I was with Digi or Maxis but I guess I just have to suck it up with the price for what they're offering.

if port from hotlink to this plan how long will it take?now i use hotlink and iox,coz at my place hotlink don't have internet coverage..

Before it switches to H+, was the signal strength good/decent?

Previously was using Hotlink, my coverage was always full bar either at home or at my office.
Then ported to Celcom Basic 38, in the office or at home coverage sometimes full bar until I can get LTE, sometimes 0 coverage.

The good thing is it's cheap, but the downside not having coverage at all is pissing me off.
Kalau outdoor mmg takde masalah. Celcom......

haha at kampung area sure all die la..no tower where got signal..
my friend was at mt kinabalu b4 the incident..nothing to do so all bring out their phone and see who have signal...guess what..only celcom but that one also very minimal haha..
think better bring walkie talkie from now onwards since cannot rely on phone anymore..
condolence to the family and friends who was affected with the tragedy

haha car park woh..underground so nothing la

In Kepong also? Wow that's consider in Klang Valley lo...think it's time to get 2 phone haha..
all telco have good and bad one la..depending which is more suitable only..any of course more value for money..

haha ok la..my last time was almost 10 days coz problem between the telco

thanks good to know

humm not bad right?

sometime could be the laptop wifi thing..or your mobile have apps running...one thing for sure if share from phone..the battery die very very fast..that's why prefer to find free hotspots to work in public places


what did you watch or download ah...though I am the master..4GB within 3 weeks..you less than a week

Had same issue too.

Also, in KL area, I no longer get any data connection if I use Edge when i try to conserve battery. Could be my phone faulty.

that's the thing.. no habit to watch or download anything.. else i would use up DG's 1GB data every month.. but for years, every month i hv a lot of mb not finished on DG's mobile data. however, suddenly with celcom, they tell me i hv used 70-80%

This post has been edited by n8210: Jun 10 2015, 09:15 PM

where you stay la...
sometime low connection could be due to other factor like weather, maintenance etc lo...just like astro..hujan no signal at all
for outdoor most telco is ok la..
also sometime it could be due to phone problem also..can try on other phone to see how..share the speedtest here as reference for everybody ya..TIA

no coverage?? where you stay la? very rare with no coverage lo...even at east coast still got signal
careful with the LTE coz speed very fast then data quota also finish fast haha

last time on 3G ma but now on 4G..download very fast and that's why quota also cepat finish hahaha..
better check if any backend apps is running or not

4G is LTE? my phn GT-i9500, not GT-i9505, S4

wow..why la marah sgt sayang??

Well..technically no but telco advertising their connections as 4G LTE, a marketing technique that allowed them to claim next-gen connectivity..not sure how true also haha..

The problem here is the fast dormancy thing. Not the speed. You will get the speed if and that's a big IF it switches from 3G to H+
Celcom coverage is fine on 2G. I know as I've been using it for years on my second line.

It's only recently I got this problem when I downgraded my main line from U to C
Effectively giving me hopeless data but good coverage

This post has been edited by batman1172: Jun 11 2015, 04:58 PM

My home at Damansara Jaya area totally no line indoors lol. lucky got wifi. but if got emergency no electricity supply then I am screwed. although it shows 3g full bar but it's not moving one.

having said that reception in most of the areas that i've been to was pretty good, which was quite an upgrade compared to digi which i used previously, especially in bangsar south area.

celcom 38 is good especially the remaining data from previous month can bring forward to next month..super good right???
i don't think other telco can do so..this is the most attracting point to me..
bwahahahaha..
plus celcom free 3gb of internet and wifi upon sign up in the promotion period,super worth..
i love the free data the most,i can download many songs..

the speed fluctuates la sometimes

even middle of KL town boleh dapat E signal aje..while previously on Celcom prepaid xox, never had such issue, always on H+..