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 Celcom First Basic 38 - WORST NETWORK, Drop calls, Zero signal, Snail data spee

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Dozz
post Jun 19 2015, 11:52 PM

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QUOTE(MNet @ Jun 18 2015, 08:40 PM)
what is Celcom upfront payment for rm38/month plan?

DiGi is rm50 upfront payment for the rm36/month plan.
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I port from Maxis to Celcom. NO upfront payment required
Dozz
post Jun 20 2015, 09:11 PM

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QUOTE(MNet @ Jun 20 2015, 11:42 AM)
where u port?
blue cube?
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Yes, blue cube!
Dozz
post Jun 22 2015, 03:35 PM

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QUOTE(danieln @ Jun 22 2015, 03:32 PM)
well not only they are over selling they also have stupid charges.

I told them I did not receive their bill but only a sms informing I have overdue bill, then they said if I want them to send the bill to my address I would be charged. Well I think its fair for this but then when I said I do not want the paper bill, just send it in pdf to my email will do, at least I know when the bill is out and amount to pay and surprisingly she also said for this also I will be charged!

is anyone getting this same shit from celcom or is this just isolated case?
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I got this from Celcom First 38 FAQ :

Attached Image


P/S: Most of the Celcom CS are lack of product knowledge and not professional at all


This post has been edited by Dozz: Jun 22 2015, 03:37 PM
Dozz
post Jun 24 2015, 08:41 PM

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Dear First Baisc 38 users,

Can you guys check whether you can mange and edit the VAS (Value Added Service) via Online Customer Service? (click on my plan and services)
Dozz
post Jun 24 2015, 09:07 PM

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QUOTE(WA300 @ Jun 24 2015, 08:52 PM)
I'm on iPhone plan, it always shows error on VAS page.
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QUOTE(OKLY @ Jun 24 2015, 09:00 PM)
No, I don't think that's ready at the moment for this plan.
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Thank you!

I cant access to manage VAS too!

Celcom really bad in customer service!!
Dozz
post Jul 3 2015, 09:13 PM

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QUOTE(eric.tangps @ Jul 3 2015, 09:10 PM)
Since yesterday, my 3G in Kepala Batas is out though the 3G logo is there.  All Datas is just being dead.

Called up the Customer Service, their response is suspecting my device is the problem despite I repeatedly told her not only my iPad but my friend's too who just ported for the RM38 offer who are using Samsung, MI, etc.
A total blackout for data but phone call is ok.

They said will check and resolve it in 7 days ... 😰😰😰
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Standard celcom CS respond. Whatever complain or request need 7 days or most probably more to solve.
Dozz
post Jul 9 2015, 12:17 PM

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QUOTE(mr11 @ Jul 9 2015, 12:00 PM)
What is the data carry on maximum limit for rm38 plan ?
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3GB
Dozz
post Jul 24 2015, 12:06 AM

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QUOTE(spreeeee @ Jul 23 2015, 01:38 PM)
true, wonder how many % of ppls still use voice mail..
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I dont like voice mail ~ but with Celcom, no voice mail enable = no missed call notification by SMS...

no choice...><
Dozz
post Aug 20 2015, 02:13 PM

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QUOTE(nevertheless @ Aug 19 2015, 12:44 PM)
Kenanga Apartment, Jalan Wawasan 2/3, Taman Wawasan, Puchong

Indoor cannot get 4G reception, mostly 3G or HSDPA, sometimes(not much) will drop to EDGE.
Biggest problem is always drop line, example I'm browsing internet on phone, suddenly disconnect from network(including normal line), need to wait 5-10 seconds then reconnect line and internet. Happens often which is dam annoying!

Thanks @fruitie
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Yes, we facing similar issue in KK as well.. which is really annoying!
Dozz
post Sep 30 2015, 10:08 AM

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QUOTE(graphidz @ Sep 30 2015, 02:51 AM)
one thing that i found out when i couldn't get any data when in fact my phone showed that i do in fact connected to 3G/4G, was to change my device APN to celcom2g instead of using celcom3g.

a little background :
i tried various custom roms for my M8, stock Sense ROM to stock Android ROM. it seemed like Celcom played hard to get with Sense ROM while played nicely with stock Android ROM. however i couldn't stay with stock Android ROM because driver problems, so i had to go back to stock Sense ROM. so i suddenly decided to try celcom3g(all this while used celcom3g) APN and surprise, surprise, it works flawlessly
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celcom3g is the default APN setting... isnt it?
Dozz
post Oct 2 2015, 01:12 PM

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What APN you guys using for Celcom? the default celcom3g?
Dozz
post Oct 6 2015, 02:00 PM

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anyone facing there is 4G logo on screen but no internet connection or connection stuck?
Dozz
post Oct 7 2015, 12:10 AM

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QUOTE(OKLY @ Oct 6 2015, 05:19 PM)
It'll happen occasionally but usually will be solved by reconnecting to the network (eg. airplane mode on and off).
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Yes, this is what i did to solved the problem. But it might happen again when you move from point A to point B... already make a complain to celcom since 2 months ago, but cant see any improvement.
Dozz
post Oct 27 2015, 12:57 PM

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Ported to Celcom always 6 months already, always find the network not stable. The most irritating issue is connected to 4G but sometime no data, unable to surf. I have to refresh the connectivity by on and off airplane mode then it work.

anyone else facing this issue?
Dozz
post Nov 17 2015, 11:43 AM

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First Blue New plan?

well.. i think our First 38 still better than the new plan
Dozz
post Nov 23 2015, 12:10 AM

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anyone here experiencing unable to received call sometime and always received missed call notification via SMS ?
Dozz
post Nov 23 2015, 02:09 PM

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QUOTE(nexona88 @ Nov 23 2015, 01:22 PM)
depends on area  icon_rolleyes.gif
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any fix?
Dozz
post Nov 23 2015, 02:17 PM

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QUOTE(nexona88 @ Nov 23 2015, 02:11 PM)
I don't think so..

the best u can do is report to telco & MCMC  icon_rolleyes.gif
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yeah i reported many many times in the past few months. Unfortunately the problem still occur from time to time, location to location.

sad.gif
Dozz
post Nov 23 2015, 02:55 PM

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QUOTE(zher4883 @ Nov 23 2015, 02:21 PM)
Best solution is to port out  icon_rolleyes.gif
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You are absolutely right!

but..

Maxis = bloody expensive and stingy

DiGi = seems to be improving...but ...

uMobile = bad coverage..

where else can i go?
Dozz
post Dec 2 2015, 02:23 PM

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QUOTE(OKLY @ Dec 2 2015, 02:01 PM)
About average in terms of stability. Sometimes there will be like no data when connected to 4G until you reconnect, their 3G is pretty good though.
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Yes, this is the only issue i hate the most.. and celcom will never fix the problem!

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