QUOTE(h@ksam @ Jan 9 2014, 12:59 PM)
I will await the new postpaid plans and hopefully they don't continue shafting consumers like this.
Postpaid should award more value to LOYAL customers,
- customers who are willing to sign up with their personal details, name, email and physical address
- customers who are willing to authorise their bank accounts to pay Umobile automatically.
- customers who might get locked into Umobile for a couple of years due to laziness to move elsewhere after setting up everything.
*There's even a deposit fee of one month in advance to get Postpaid running*
The last time someone reason out to me it was cheaper for Umobile to service Prepaid than Postpaid customers, I mean wth?
0 logic in the way their business models work.
If Postpaid gets massive improvements, I am pushing people around me to sign up.
isnt that ALL telcos doing that?
1) postpaid registration requires personal details --- MCMC requirements, except for email addy which u can skip or use fake. all telco doing that.
2) autopay -- a payment channel option. good for telco to easily collect payment, convenient for customers (who dont bother much on billing, e.g. U28 Postpaid customers which is literally minimum-maintenance plan
). this is an opt-in feature anyway. no force needed. also, all telco offering that too.
3) umobile postpaid got contract? since when? as far as i know, contract only kicks in when you get the phones. if you purely get the postpaid plans, you are free to terminate or MNP.
4) advance deposit aka forward charging (pay first, use later). no more like last time, use firs charge later. isnt all telcos are doing that now including Unifi? this is standard industry practice (not sure if ddirected by MCMC). no matter who you use the service, the telco will charge you such.
agree that Postpaid customers doesnt get much benefits compared to Prepaid. why? well, industry ratio for prepaid:postpaid is on average 80%:20% split. guess which portion they going to target? answer: Prepaid customers.
also, prepaid have very high churn rate (i.e. very volatile, churn anytime) compared to postpaid (tends to stay longer, less fussy).
guess which telco offers the most prepaid promos/freebies? answer: ALL of them.
guess which telco seldom offer postpaid promos/freebies? answer: ALL of them too!
it's easy to acquire these prepaid customers than postpaid (good for their management/exco numbers!). but it's difficult to retain prepaid customers, hence the need to keep giving freebies/promos just to target these prepaid segment.
prepaid industry is a war, especially there are so many telcos in malaysia alone. one telco's churned customer = other telco's acquired customer. rinse and repeat the process.
prepaid customers, especially Malaysians, will always hunt for the best bargain (cheap plan, high quota, more voice minutes). where got such plan la. now umobile is probably affordable, next time sure got other telco offer competitive plans too. and the cycle repeats again, ppl churn from umobile and go for new promo.
This post has been edited by cybpsych: Jan 9 2014, 05:49 PM 
Nov 5 2013, 10:30 PM, updated 11y ago
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thanks for their careless
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