Dear all U Mobile users. I am very frustrated with U Mobile so far. There is no customer service number that I can call also, so this making it worst. Or maybe I dunno how to use it, please enlighten me.

Here's my situation. I bought a U Mobile prepaid sim card from 7-Eleven 2 days ago. It got activated within 15 minutes as promised. So far so good.

Then I went online to reload the amount. I used my Maybank2U to transfer to my account. I provide the account number (something that looks like 1.290xxxxx) and of course my U Mobile phone number. I transfered RM30 into that account. I was expecting an immediate top-up. But I waited and waited, still no top up. The next morning I called Maybank, Maybank say that it will take maximum 3 working days to get transferred over.

Ok lor so I waited. Today I got an SMS from UMobile saying that they have received the RM30. But the problem is I still cannot see the amount in my prepaid amount. Can anybody help? Did I do something wrong?

Yeap, lesson learnt. Next time deal with dealer or top up with coupon.

I think I did not do that. I use pay bill feature in M2U, not prepaid top up as you mentioned.

I managed to call customer service (the number is 1318 by the way. The website is very un-user friendly, I can't find this number at all!!). Lodged a complaint, said that they will investigate and get back to me in 3-5 working days. Just wait if they can fix this .....