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U Mobile U-Mobile Thread V5, www.u.com.my

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orangutan
post Nov 25 2013, 08:35 PM

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I can't check UMI usage via USSD since Sunday. Anyone facing the same problem?


orangutan
post Nov 26 2013, 08:48 AM

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QUOTE(vostro78 @ Nov 26 2013, 12:45 AM)
oh, if u press *118*3*1*3# directly it will failed. but if u dial *118*3*1#, then only select 3 it will gv u answer. not always but at least i try 10 times 7 times got result.
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HAHAHAHA... funny how this works. rclxub.gif doh.gif blink.gif

Thanks for the reply. rclxms.gif
orangutan
post Dec 31 2013, 08:44 AM

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QUOTE(raulxiver @ Dec 30 2013, 11:18 PM)
Guys, im using UMobile u28 postpaid now.

How to check free SMS balance? and how much I've been charged for calls I made?
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Can you list down any and all extra charges like Service tax, GST, fee for paper bill, others, etc. and their amount.

I pay more than RM88 for my previous Dg Postpaid 88 so wondering if this is the same
orangutan
post Dec 31 2013, 03:44 PM

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Terima kasih semua! thumbup.gif
orangutan
post May 11 2014, 11:35 AM

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My UMI 28 plan didn't get auto renew, I have more than enough credit. Now my credit is being 'eaten' cos of usage , data usage (WhatsApp ) I think .

What should I do ? Try to renew again ?

How to renew via USSD ?

Edit:

I have renewed via SMS


This post has been edited by orangutan: May 11 2014, 05:20 PM
orangutan
post Jun 5 2014, 07:31 PM

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You guys better check your Prepaid expiry date as mine have been shorten after the recent system maintenance.

Fortunately, I have a few screenshot of the USSD expiry date and website account maintenance where it stated the original date.

I have email them and waiting for a response.
orangutan
post Jul 26 2014, 02:31 PM

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QUOTE(cwlow81 @ Jul 26 2014, 08:02 AM)
can it be consider as a cheating to consumer? hmm.gif
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You mean false advertisement ? hmm.gif
orangutan
post Sep 5 2014, 01:34 PM

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QUOTE(007Loo @ Sep 5 2014, 12:52 PM)
Hi there,

Currently a Digi Postpaid user with no outstanding. I'm planning to MNP convert to UMobile - what are the steps required? Can I go over to any UMobile outlet to port? Any documents needed?
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1. Make full payment of any outstanding bill including the current month.

2. Recommend to go to UM Store directly for faster transaction.
orangutan
post Sep 12 2014, 07:35 PM

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QUOTE(life09 @ Sep 12 2014, 07:16 PM)
So,its normal they charge RM5?

I just want to know if thats the procedure or what.If that is the procedure thn oklah.Just dont want him ask me pay RM20 but give me RM15 card so he quietly take the RM5.
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If I'm not mistaken, buying a sim pack would cost RM 8 which will give you only RM 5 credit to start with.

orangutan
post Sep 12 2014, 08:13 PM

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QUOTE(life09 @ Sep 12 2014, 08:01 PM)
I dont get it.How he charge me RM10 if my balance is RM15 since I bought it for RM20.Only RM5 is gone.

Nope,I did ask and I wanted the RM20 one.
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Sim Card = RM 8 , gives you RM 5 credit
Reload = RM12 , gives you RM 12 credit
Total = RM 20, gives you RM 17 credit

Why RM 15 credit? Look up what CnY Garage have wrote above.
orangutan
post Oct 7 2014, 07:12 AM

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QUOTE(Chips556 @ Oct 7 2014, 12:08 AM)
... the sim pack at 711 is rm8 each rite ?
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Correct.
orangutan
post Oct 11 2014, 02:45 PM

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Sorry guys, correct me if I'm wrong.

Now... I don't have to do anything even though I DO NOT want this Video Add-On Pack.

It's free until 31 Dec 2014.

Starting 1 Jan 2015, it will automatically deduct RM3 for this service.

So, even though I do not want it, I am burden to disable/unsubscribe it?

Can I unsubscribe it now? If so how?
orangutan
post Oct 12 2014, 04:02 PM

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QUOTE(Madd3rz @ Oct 11 2014, 08:00 PM)
The add on pack will be deactivated by 31 Dec 2014, it stated in FAQ
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QUOTE(fisherman10 @ Oct 11 2014, 11:53 PM)
yea you guys got it wrong.

According to the T&C,
After the Promotion Period, the subscription to Video Add-On Pack will automatically terminate. If subscribers wish to continue, they can do so by Dialing *118*9# or by sending ON YTM to 28118. Subscription will be charged at the published rate notified on U Mobile’s website.
http://www.u.com.my/tnc/2440
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thumbup.gif thumbup.gif thumbup.gif
orangutan
post Oct 13 2014, 05:21 PM

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QUOTE(Vernon @ Oct 13 2014, 04:45 PM)
Ya, bow only there have more complete t&c, b4 this cant find in their web site. doh.gif
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*now

biggrin.gif
orangutan
post Oct 18 2014, 04:40 PM

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The service maintenance is until 19 Oct, 10am.

1. Does that means I cannot reload until then?

Edit:
2. My auto-renew is suppose to be 1am 19 Oct... rclxub.gif any idea what should I do?

This post has been edited by orangutan: Oct 18 2014, 04:47 PM
orangutan
post Oct 24 2014, 10:07 AM

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QUOTE(acexii @ Oct 23 2014, 11:43 PM)
Umobile have network problem now?
My money deducted when making free call. Try 3 time & 3 time money deducted.

Prepaid user here.
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What's new?

Check your UMI plan. I got the same thing as you when my UMI plan fail to auto-renew because their system was down earlier this week. Makan my $3++ vmad.gif vmad.gif vmad.gif
orangutan
post Oct 26 2014, 12:49 PM

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QUOTE(lowboonteik @ Oct 24 2014, 08:17 PM)
Hello guys, newbie here. What is the differences between postpaid and prepaid ?
Does postpaid users enjoy a stronger line ?

Prepaid UMI 48 : 2GB Data, 30days validity, 100minutes calls and 30SMS
Postpaid U50 : 2GB Data, 100minutes calls only.

Judging from the "specs" of prepaid UMI48 and postpaid U50, the prepaid UMI 48 plan seems more worth it.

Which plans should i take ??  biggrin.gif
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Correct me if I'm wrong but don't forget the extra 6% tax on U50 making it RM 53.00 at least.
orangutan
post Nov 13 2014, 07:28 PM

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QUOTE(cybpsych @ Nov 13 2014, 04:30 PM)
great news boys/girls, umobile selfcare now accepts Amex for payment!

Here's the sweet screenshot in Umobile selfcare:

user posted image
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Bro, how is it possible for your balance to be negative?
orangutan
post Apr 1 2015, 02:00 PM

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What a mess! vmad.gif vmad.gif vmad.gif

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