Dear all U Mobile users. I am very frustrated with U Mobile so far. There is no customer service number that I can call also, so this making it worst. Or maybe I dunno how to use it, please enlighten me.

Here's my situation. I bought a U Mobile prepaid sim card from 7-Eleven 2 days ago. It got activated within 15 minutes as promised. So far so good.

Then I went online to reload the amount. I used my Maybank2U to transfer to my account. I provide the account number (something that looks like 1.290xxxxx) and of course my U Mobile phone number. I transfered RM30 into that account. I was expecting an immediate top-up. But I waited and waited, still no top up. The next morning I called Maybank, Maybank say that it will take maximum 3 working days to get transferred over.

Ok lor so I waited. Today I got an SMS from UMobile saying that they have received the RM30. But the problem is I still cannot see the amount in my prepaid amount. Can anybody help? Did I do something wrong?

Dun understand... this is normally what I did...
go to m2u, click buy online, click prepaid top-up with pin, select uM, select amount, pay, key-in reload no in ur phone, done...

Nope you did nothing wrong, just that must be something delay between bank and the telco company especially during holiday, even though you manage to call umobile before maybank successfully transfer
But now should umobile received the money so you should either wait a while more or call again to verify, but just a recommendation to top up with coupon or dealer like us is more hassle free and able to track the problem

u can try redone... RM8 per mth + RM5 for 100mb, 30 days
http://www.redone.com.my/html/personal/plans/
u need to add rm3 from ur previous rm10 prepaid to get 30 days validity
Dun understand... this is normally what I did...
go to m2u, click buy online, click prepaid top-up with pin, select uM, select amount, pay, key-in reload no in ur phone, done...

Yeap, lesson learnt. Next time deal with dealer or top up with coupon.
I think I did not do that. I use pay bill feature in M2U, not prepaid top up as you mentioned.

I managed to call customer service (the number is 1318 by the way. The website is very un-user friendly, I can't find this number at all!!). Lodged a complaint, said that they will investigate and get back to me in 3-5 working days. Just wait if they can fix this .....

Hello there.
I would like to ask how do the free calls work with umi calls?

http://www.u.com.my/faqs/52/135?page=1



free calls from ANY purchased plans will be utilized first.

the free calls that comes pre-bundled in the new prepaid plan will always be utilized last, lowest priority. you didnt pay for it since it was given complimentary with the prepaid.

why behaving such? cuz they want to finish off whatever that you bought (e.g. UMI), so that you need to buy UMI again!

Thanks for the clarification .... I think the UMI48 will be just fine for me ... I switched over from SurfMore75 Maxis and my bill inclusive of phone calls/sms would be 100 plus.  Now with UMI48 free calls when I top up and the bundled sms and voice calls to all networks .. really help me to watch my spending ... this is the first time I am trying out prepaid .. was a faithful post paid customers all these years. 

I saved a contact : *118*3*1*3# so that I can dial it to check my UMI usage

better choice, eh

i still cannot convince myself to consider maxis, at all. it's too expensive, compared to other telcos.

i'm now at postpaid u28 with umobile, and my monthly bill hardly go over rm30 

i just need the 1GB data exclusively; voice/sms is not important for me. i like voice/sms PAYU rate, meaning if i call more, i pay more. simple logic. if i dont use at all, at least i'm paying RM28/mo for 1GB data. dont think other telco has such low price for 1GB quota (easy peasy maintenance is a plus, hate those stupiak conditions).

being postpaid, i dont have to worry about topping up, watch my validity period.

i dont get promos/benefits that are offered with umobile prepaid, since there will always be T&Cs tied to it, and i couldnt be bothered much analyzing each single details 

i'm definitely NOT their prepaid target customers LOL! and they cant milk more money from me either!

Hehe .. cybpsych ... well written buddy.

I am trying out the 2 gb data (UMI48) ... if I don't exceed .. I will try 1gb (UMI28/38).... and if all goes well .. I might even switch over to post paid.  Most of the time .. I am connected to my wifi at home and sometimes at work.  Mostly need the data for whatsapp, line, waze and skype.  Heavy usage only when I am outstation and have to tether my phone to the laptop/tablet. 

Anyway there is a 6% tax for the post paid right ?

yeah, i also mostly connected with wifi at home and majority is at workplace

yep, 6% tax must be imposed for postpaid.

U28 Postpaid + 6% (RM1.68) tax = RM29.68 hehe still <RM30 
oh btw, soon, all prepaid vouchers will face the dreaded 6% GST, again, for real this time. telcos cannot run away now since GST has been set for effective date of 1 April 2015.

Darn!!! I guess I would need to switch back to post paid sooner or later

Thanks for the heads up.

hehe u can try to do it with me to enjoy extra discount 

hehe u can try to do it with me to enjoy extra discount 

Hey all. Do u all open roaming while surfing?  becoz heard from my fren it will use maxis line if the network very poor.

just curious, your discount is how much ar? 8% or 5%?

the discount applicable to billed amount?

what if i want to overpay, e.g. RM200? do i get discount from RM200 payment too?

yup, just pay the amount 200 - 5% so far 

Enable whenever possible, Umobile own network is not wide as Maxis'.

If you disable it, you won't roam to Maxis whenever there's no Umobile reception.

okok.thq boss. so it is using maxis line? can get hspa also whenever have?