TOP 3 (and Worst 3) Warranty Support in Malaysia, On Site Support: Laptop/Desktop
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 May 17 2012, 08:07 PM, updated 12y ago
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#1
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Senior Member
1,604 posts Joined: Jun 2007 
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Hi all. Kindly please share the TOP 3 (and worst 3) Warranty Support (on site) for laptop/desktop in your opinion.
I heard Dell is among the best but I also thought that we should at least share TOP 3 of the best because Dell not always have models that we want. Do share warranty option that they provide in term of standard warranty (how many year/s) as well as options to extend the warranty support (how much is cost you and so on). Thank you in advance.  This post has been edited by nakTT: Jul 2 2012, 04:05 PM |
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May 17 2012, 08:16 PM
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#2
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Elite
24,193 posts Joined: Feb 2010 From: Perak
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Dell, HP and Lenovo's onsite warranty are the best.. but you're going to pay more for it
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May 17 2012, 09:31 PM
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#3
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Junior Member
477 posts Joined: Jun 2008 
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Dell ftw
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May 17 2012, 10:30 PM
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#4
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Senior Member
1,604 posts Joined: Jun 2007
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QUOTE(PF T.J. @ May 17 2012, 08:16 PM) Dell, HP and Lenovo's onsite warranty are the best.. but you're going to pay more for it If we were to buy from freelance seller, how do we know (for sure) that our Dell, HP or Lenovo laptop/desktop covered by on-site support? |
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May 18 2012, 12:13 AM
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#5
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Senior Member
1,496 posts Joined: Jul 2008
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QUOTE(nakTT @ May 17 2012, 10:30 PM) If we were to buy from freelance seller, how do we know (for sure) that our Dell, HP or Lenovo laptop/desktop covered by on-site support? HP and lenovo i dont know.but for dell, their service default are onsite(no carry in), so with valid warranty, then there will be onsite. lenovo got carry in policy so im not sure about that |
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May 18 2012, 01:35 PM
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#6
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Senior Member
1,215 posts Joined: Sep 2008 From: Selangor 
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Asus good for warranty but minimum 1month for replacing hardware........
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May 18 2012, 09:39 PM
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#7
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Senior Member
1,604 posts Joined: Jun 2007
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QUOTE(putochip123 @ May 18 2012, 12:13 AM) HP and lenovo i dont know. Thanks for the reply bro.but for dell, their service default are onsite(no carry in), so with valid warranty, then there will be onsite. lenovo got carry in policy so im not sure about that Anyone who happen to know about HP and Lenovo do share here. Thank you in advance. |
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May 19 2012, 07:46 AM
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#8
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Senior Member
1,232 posts Joined: Dec 2005
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HP's service center is pretty good. The moment you walk-in, you must ask their technician to perform the test for you.
If you are early, they will do the replacement immediately. The wait could take about 1-4 hours depending on how serious the issue is. I'm interested to know if anyone has used Lenovo's onsite warranty. |
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May 19 2012, 07:56 AM
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#9
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Junior Member
490 posts Joined: Jun 2009 
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dell warranty for alienware , can extend up to 5 year..
they say first 3 year they can change the part , after that , they will change for new system if there's problem because they dont have the sparepart anymore. |
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May 19 2012, 07:58 AM
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Elite
24,193 posts Joined: Feb 2010 From: Perak
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QUOTE(nakTT @ May 18 2012, 09:39 PM) Thanks for the reply bro. I'm actually quite interested to know about HP and Lenovo's on-site warranty support as well...Anyone who happen to know about HP and Lenovo do share here. Thank you in advance. They are often advertised alot, but I've never heard of any feedbacks  |
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May 19 2012, 02:08 PM
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Senior Member
1,232 posts Joined: Dec 2005
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QUOTE(zizdnyll @ May 19 2012, 07:56 AM) dell warranty for alienware , can extend up to 5 year.. I guess that's what you get when you pay for a premium price. But still, how many people would hold a laptop for more than 5 years, especially a gaming one these days. Also the warranty is pretty pricy.they say first 3 year they can change the part , after that , they will change for new system if there's problem because they dont have the sparepart anymore. |
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May 19 2012, 02:55 PM
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Junior Member
490 posts Joined: Jun 2009
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nego with dell service , can get better price ..i use my m14x , for first week already have motherboard problem , they change with new one , and offer me to extend my warranty half price after i complaint again n again..
5 year can la this laptop survive..now gaming , 2 3 years layer become office work laptop ..hahaa |
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May 19 2012, 04:23 PM
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Senior Member
1,483 posts Joined: Jan 2009 From: PJ
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Dell. This kong, that kong, they came next day to fix. Of course, pay more la.
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May 19 2012, 06:25 PM
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Senior Member
1,183 posts Joined: Dec 2009 From: Behind You 
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HP warranty support is pretty good. Pay a few if you want it quick. Otherwise it's usually 2-3 days.
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May 19 2012, 09:47 PM
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Senior Member
1,604 posts Joined: Jun 2007
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QUOTE(Ikmal91 @ May 19 2012, 06:25 PM) HP warranty support is pretty good. Pay a few if you want it quick. Otherwise it's usually 2-3 days. How do we do that? Do share with us any info that you have on this. Thank you in advance. |
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May 19 2012, 10:07 PM
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Senior Member
1,232 posts Joined: Dec 2005
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Not sure why it's called "Pay a few if you want it quick", but afaik, if you go early in the morning, they could do part replacement on the spot, provided they have the parts. I once took my HP Mini to service centre and it was fixed within 45-60 minutes. Oh, and they have free coffee too
 (HP tower at damansara). |
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May 19 2012, 10:11 PM
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Elite
24,193 posts Joined: Feb 2010 From: Perak
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QUOTE(zizdnyll @ May 19 2012, 02:55 PM) nego with dell service , can get better price ..i use my m14x , for first week already have motherboard problem , they change with new one , and offer me to extend my warranty half price after i complaint again n again.. Wow, so lucky 5 year can la this laptop survive..now gaming , 2 3 years layer become office work laptop ..hahaa  |
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May 20 2012, 12:59 AM
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Senior Member
1,183 posts Joined: Dec 2009 From: Behind You
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QUOTE(nakTT @ May 19 2012, 09:47 PM) How do we do that? Do share with us any info that you have on this. Thank you in advance. QUOTE(Zepx @ May 19 2012, 10:07 PM) Not sure why it's called "Pay a few if you want it quick", but afaik, if you go early in the morning, they could do part replacement on the spot, provided they have the parts. I once took my HP Mini to service centre and it was fixed within 45-60 minutes. Oh, and they have free coffee too Shiat. There was somewhere I browsed around that said if you paid RM80 or maybe $80, you could get your thing done quickly. (HP tower at damansara).I went to the HP center in Lowyat to get my busted HDD replaced around 11AM (which was the time that they opened), and still it took 2-3 days. Dafuq? |
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May 20 2012, 01:06 AM
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Senior Member
745 posts Joined: Jan 2007 From: Seremban
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Dell, HP, Acer
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May 20 2012, 05:59 AM
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Senior Member
1,604 posts Joined: Jun 2007
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QUOTE(v1900130 @ May 20 2012, 01:06 AM) Dell, HP, Acer Any idea on warranty from Acer? Do share with us. Thank you in advance.I personally had quite a few Acer laptop in the past but I never once claim for warranty since the laptop never once give me trouble. I guess it is lucky me. But too bad since I can't share anything on warranty from Acer. |
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May 20 2012, 08:01 AM
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Senior Member
745 posts Joined: Jan 2007 From: Seremban
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Acer has lots of service centres all over Malaysia. So people claim warranty through the shop they bought their Acer or just send to the service centre. Normally it takes 1 to 2 weeks to claim the warranty.
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May 20 2012, 09:20 AM
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Senior Member
1,604 posts Joined: Jun 2007
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QUOTE(v1900130 @ May 20 2012, 08:01 AM) Acer has lots of service centres all over Malaysia. So people claim warranty through the shop they bought their Acer or just send to the service centre. Normally it takes 1 to 2 weeks to claim the warranty. Woow!!! That kind of long time without a laptop. Do they have on-site support that we can purchase? Like for 1, 2 or 3 years or something. Do share with us here. Thank you in advance.Too bad Dell did not offer many AMD-based lappy. |
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May 20 2012, 09:25 AM
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Senior Member
745 posts Joined: Jan 2007 From: Seremban
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I'm not sure now when I was working in a PC shop, Acer offers something 2 or 3 years warranty or Acer Premium Care something like that. I think now should have gua.
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May 20 2012, 10:27 AM
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Senior Member
1,496 posts Joined: Jul 2008
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QUOTE(Zepx @ May 19 2012, 02:08 PM) I guess that's what you get when you pay for a premium price. But still, how many people would hold a laptop for more than 5 years, especially a gaming one these days. Also the warranty is pretty pricy. gaming laptop will spoil faster than a normal laptop.*heat kills laptop |
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May 21 2012, 04:58 PM
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Junior Member
15 posts Joined: Feb 2006
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QUOTE(nakTT @ May 20 2012, 09:20 AM) Woow!!! That kind of long time without a laptop. Do they have on-site support that we can purchase? Like for 1, 2 or 3 years or something. Do share with us here. Thank you in advance. i sent my aspire 5750g in before. takes me 2 days for a mbo replacement.. i think if u send back to computer shops, will take longer period of time. Thats why i prefer to send directly to manufacturer's service centre. Done my compaq pretty fast also.Too bad Dell did not offer many AMD-based lappy. |
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May 22 2012, 04:26 PM
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Senior Member
1,604 posts Joined: Jun 2007
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QUOTE(yy-hunter @ May 21 2012, 04:58 PM) i sent my aspire 5750g in before. takes me 2 days for a mbo replacement.. i think if u send back to computer shops, will take longer period of time. Thats why i prefer to send directly to manufacturer's service centre. Done my compaq pretty fast also. I see. So based on your experience both Acer and HP service centre are good. Thanks for sharing. |
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May 22 2012, 07:23 PM
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Senior Member
4,297 posts Joined: Jul 2009
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lol.. normally the case will be
1. laptop kong 2. send back to SHOP(not service center, is shop) 3.shop wait till one big pile of warranty(save cost send one time less often) 4. reach service center, done in 1 week maybe?? 5. then wait shop de courier come take back.. duno how long 6. when reach customer, one month ++ liau 7. customer complain laptop brand service not good... =)... of cz.. see luck also... some have it good with the service center.. some... er.... Added on May 22, 2012, 7:31 pmhaha.. i can't comment on asus after sales(although using one right now) cz i didn't use it yet, but i can support claims on dell. friend's motherboard kong, tomorrow straight came and fix. ^^... i envy that after sales.. wonder if the time comes to claim warranty for my asus will it be hassle free... if it cxomes... pray won't ^^ asus is not build quality bad. it's the after sales decision they made... wrong decision.... 3 service centers ONLY in peninsula malaysia...zzzzzzzzzzzzzzzzzzzzzzzzz super wrong.... This post has been edited by IvanWong1989: May 22 2012, 07:31 PM |
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May 23 2012, 03:04 PM
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Senior Member
1,604 posts Joined: Jun 2007
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Anyone have any experience with MSI standard 2-years warranty? Do share with us here. Thank you in advance.
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May 24 2012, 05:26 PM
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Junior Member
36 posts Joined: May 2012 From: PJ, Sel
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QUOTE(nakTT @ May 23 2012, 03:04 PM) Anyone have any experience with MSI standard 2-years warranty? Do share with us here. Thank you in advance. yah, I would like to know more about MSI warranty and their support & services. |
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May 24 2012, 07:15 PM
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Senior Member
1,604 posts Joined: Jun 2007
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QUOTE(StnlySam @ May 24 2012, 05:26 PM) yah, I would like to know more about MSI warranty and their support & services. Right now I am using CR650 but so far almost one year it looking good and trouble free. That is why I have no experience with MSI warranty. Looking forward to get myself one unit of small laptop with ULV processor. Might go for MSI again if the warranty is good since Dell do not really have AMD solution. |
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 May 29 2012, 02:50 AM
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Senior Member
1,049 posts Joined: Apr 2012 
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QUOTE(nakTT @ May 17 2012, 08:07 PM) Hi all. Kindly please share the TOP 3 Warranty Support (on site) for laptop/desktop in your opinion. basically, NONE!I heard Dell is among the best but I also thought that we should at least share TOP 3 of the best because Dell not always have models that we want. Do share warranty option that they provide in term of standard warranty (how many year/s) as well as options to extend the warranty support (how much is cost you and so on). Thank you in advance. they usually good at "replace parts" , not really help to "fix" the parts. But that's customers usually want. anyway the same problem will still exist if the design really have problems, some certain models are notorious for certain common problems in some famous brands! |
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May 29 2012, 09:53 PM
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Senior Member
1,604 posts Joined: Jun 2007
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QUOTE(ectt @ May 29 2012, 02:50 AM) basically, NONE! Thanks for the reply. But my question is more like the support for normal hardware issue, not one caused by a design defect which we all know it is not going to be easy to rectify. I thank you anyway for the reply.they usually good at "replace parts" , not really help to "fix" the parts. But that's customers usually want. anyway the same problem will still exist if the design really have problems, some certain models are notorious for certain common problems in some famous brands! |
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Jul 1 2012, 04:31 PM
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Junior Member
187 posts Joined: Jul 2009
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QUOTE(yy-hunter @ May 21 2012, 04:58 PM) i sent my aspire 5750g in before. takes me 2 days for a mbo replacement.. i think if u send back to computer shops, will take longer period of time. Thats why i prefer to send directly to manufacturer's service centre. Done my compaq pretty fast also. So you are using acer,and you go warranty take you total two days for done yours laptop ? If two days then i will consider buying acer lo ! |
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Jul 1 2012, 07:41 PM
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Senior Member
1,513 posts Joined: Apr 2009 From: Me? Where? Huh?
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It would be much more interesting if there's another top 3 worst brand in customer service
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Jul 1 2012, 10:49 PM
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Senior Member
1,095 posts Joined: Mar 2012 From: Cyberjaya, Selangor
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QUOTE(zorbyss. @ Jul 1 2012, 07:41 PM) It would be much more interesting if there's another top 3 worst brand in customer service hmm..i wonder who would b top 1? A**S?  Added on July 1, 2012, 10:52 pm QUOTE(StnlySam @ May 24 2012, 05:26 PM) yah, I would like to know more about MSI warranty and their support & services. +1....any1 mind sharing their experience? recently bought a msi ge60... so far i only contact them thru their website support only...response to my queries within a day...but i hope i wont hav to experience their physical service center though *fingercross  Added on July 1, 2012, 10:54 pmMy top 2 would b dell and acer....I recently send my old acer laptop to their SC due to bad sector in the HDD... they replaced my hdd n format within 2-3 working days..pretty fast if u ask me.. This post has been edited by Uchiha_Itachi1991: Jul 1 2012, 10:54 PM |
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Jul 1 2012, 11:30 PM
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Senior Member
1,604 posts Joined: Jun 2007
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QUOTE(Uchiha_Itachi1991 @ Jul 1 2012, 10:49 PM) hmm..i wonder who would b top 1? A**S? Thank you for sharing your experience with Acer and MSI. Keep them coming as it would really help many of us here. Added on July 1, 2012, 10:52 pm +1....any1 mind sharing their experience? recently bought a msi ge60... so far i only contact them thru their website support only...response to my queries within a day...but i hope i wont hav to experience their physical service center though *fingercross Added on July 1, 2012, 10:54 pmMy top 2 would b dell and acer....I recently send my old acer laptop to their SC due to bad sector in the HDD... they replaced my hdd n format within 2-3 working days..pretty fast if u ask me.. |
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Jul 2 2012, 08:32 AM
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Junior Member
32 posts Joined: Feb 2010
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dell will be the best among them~
asus << in other country have good service, but in malaysia i dun think so Hp << kinda nightmare for me, 3rd month only then my motherboard then claim wif hp take about 3 month< im thinking is soooo long~ then after 1 year warranty motherboard die again~ so u can think how good are they, their quality control~ MSI <<i never using it before~ i cant even find any regrading about the warranty comment lenovo << using y480 hope dun have any problem~ if not will be big problem for me~ |
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Jul 2 2012, 11:07 AM
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Senior Member
15,022 posts Joined: Jan 2003 From: Damansara Jaya/Bandar Utama
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QUOTE(zorbyss. @ Jul 1 2012, 07:41 PM) It would be much more interesting if there's another top 3 worst brand in customer service 1. ASUS2. ASUS. 3. ASUS. There. btw, i am interested in more feedback on Acer Warranty support feedback...anyone else have experience with Acer laptop warranty?? Added on July 2, 2012, 11:10 am QUOTE(bryan_forever89 @ Jul 2 2012, 08:32 AM) dell will be the best among them~ Lenovo should be good i think. The support is still handle by VADS if i am not wrong. These guys are professionals who used to deal with corporate market....not like Taiwainese companies giving the SC job to some local samseng who has link to Taiwanese triad society taiko....hehe.asus << in other country have good service, but in malaysia i dun think so Hp << kinda nightmare for me, 3rd month only then my motherboard then claim wif hp take about 3 month< im thinking is soooo long~ then after 1 year warranty motherboard die again~ so u can think how good are they, their quality control~ MSI <<i never using it before~ i cant even find any regrading about the warranty comment lenovo << using y480 hope dun have any problem~ if not will be big problem for me~ This post has been edited by Matrix: Jul 2 2012, 11:10 AM |
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Jul 2 2012, 03:34 PM
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Junior Member
109 posts Joined: Mar 2008 From: Cheras
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for worse SC i think i will pick Lenovo, lcd got problem and take to their SC in Lowyat, claim that motherboard kong have to pay RM 1.2k for replacement (i let my lenovo stay over night there for "detail inspection"), try to get second opinion and only connector bit loose, pay rm30 and nvr had any lcd problem until now. Now using Dell since so many ppl here recommend the brand, hope no need to use the warranty
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Jul 2 2012, 06:13 PM
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Junior Member
198 posts Joined: Apr 2006 From: KL
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Anyone can share about the Sony and Toshiba warranty service?? planning to get a new laptop from them also....
Using Dell Latitude model in office about 2 years, so far not problem at all....but normally my collegue desktop or laptop problem will be fix within 2 days.... Dell service no. 1.....but very sad the design is... |
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Jul 2 2012, 06:30 PM
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Senior Member
705 posts Joined: Feb 2006 From: Kuala Lumpur
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QUOTE(lawtm @ May 18 2012, 01:35 PM) Asus good for warranty but minimum 1month for replacing hardware........ if u left 2 month warranty, after u claim warranty, u get back your laptop after 2 month, so your total warranty 10 months only? |
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Jul 2 2012, 06:34 PM
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Senior Member
1,723 posts Joined: Jun 2007
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QUOTE(nakTT @ May 17 2012, 08:07 PM) Hi all. Kindly please share the TOP 3 (and worst 3) Warranty Support (on site) for laptop/desktop in your opinion. BestI heard Dell is among the best but I also thought that we should at least share TOP 3 of the best because Dell not always have models that we want. Do share warranty option that they provide in term of standard warranty (how many year/s) as well as options to extend the warranty support (how much is cost you and so on). Thank you in advance. #1 DELL #2/#3 is not even close to DELL so i wont list them Added on July 2, 2012, 6:35 pm QUOTE(deepcool0922 @ Jul 2 2012, 06:30 PM) if u left 2 month warranty, after u claim warranty, u get back your laptop after 2 month, so your total warranty 10 months only? Yesall product also same. u buy car take it to service center for some "fixing", they also wont extend your warranty This post has been edited by Frostlord: Jul 2 2012, 06:35 PM |
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Jul 2 2012, 06:39 PM
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Senior Member
705 posts Joined: Feb 2006 From: Kuala Lumpur
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QUOTE(Frostlord @ Jul 2 2012, 06:34 PM) Best I knew that. Asus warranty some time take more than 2 months...#1 DELL #2/#3 is not even close to DELL so i wont list them Added on July 2, 2012, 6:35 pm Yes all product also same. u buy car take it to service center for some "fixing", they also wont extend your warranty |
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Jul 2 2012, 06:45 PM
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Senior Member
1,495 posts Joined: Jun 2006 From: Kuala Lumpur
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QUOTE(deepcool0922 @ Jul 2 2012, 06:39 PM) I knew that. Asus warranty some time take more than 2 months... More than 1 or 2 weeks is already bad enough. Not to mention 2 months.  |
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Jul 2 2012, 06:48 PM
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Senior Member
705 posts Joined: Feb 2006 From: Kuala Lumpur
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QUOTE(Spade @ Jul 2 2012, 06:45 PM) More than 1 or 2 weeks is already bad enough. Not to mention 2 months. For me. One month is acceptable. 1st week send to repair, 3rd week coming back. I think they are not repairing in Mslaysia. |
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Jul 2 2012, 07:02 PM
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Senior Member
1,495 posts Joined: Jun 2006 From: Kuala Lumpur
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QUOTE(deepcool0922 @ Jul 2 2012, 06:48 PM) For me. One month is acceptable. 1st week send to repair, 3rd week coming back. I think they are not repairing in Mslaysia. Compared to Dell next business day on-site, 1 month feel like a year and even a week is long enough. |
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Jul 2 2012, 08:57 PM
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Senior Member
15,022 posts Joined: Jan 2003 From: Damansara Jaya/Bandar Utama
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QUOTE(chaw1979 @ Jul 2 2012, 06:13 PM) Anyone can share about the Sony and Toshiba warranty service?? planning to get a new laptop from them also.... The new XPS design is ok...but the Inspiron....looks like thisUsing Dell Latitude model in office about 2 years, so far not problem at all....but normally my collegue desktop or laptop problem will be fix within 2 days.... Dell service no. 1.....but very sad the design is...  XPS is at least RM 3k...while other brands 2K lappy also looks very nice. Build quality also an issue...the Dell trackpad sucks...very plasticky...not smooth...(Inspiron series). If they put some efforts into their design for the Inspiron range...no need to think...all the other brands can tar pau. This post has been edited by Matrix: Jul 2 2012, 08:58 PM |
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Jul 2 2012, 09:09 PM
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Senior Member
705 posts Joined: Feb 2006 From: Kuala Lumpur
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QUOTE(Matrix @ Jul 2 2012, 08:57 PM) The new XPS design is ok...but the Inspiron....looks like this I like XPS too. But price higher a bit. But at lease good after sell service provided.XPS is at least RM 3k...while other brands 2K lappy also looks very nice. Build quality also an issue...the Dell trackpad sucks...very plasticky...not smooth...(Inspiron series). If they put some efforts into their design for the Inspiron range...no need to think...all the other brands can tar pau. |
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Jul 2 2012, 11:13 PM
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Junior Member
239 posts Joined: Jan 2008 From: PERAK-PENANG-KEDAH-SELANGOR-KL
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As I am selling Dell, the best part is when you talk and show the warranty Proof, NBD (Next Business day). But the design mostly Inspiron sighhh, more classic then MSI classic series
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Jul 3 2012, 08:29 AM
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Senior Member
1,495 posts Joined: Jun 2006 From: Kuala Lumpur
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QUOTE(saddizdd7 @ Jul 2 2012, 11:13 PM) As I am selling Dell, the best part is when you talk and show the warranty Proof, NBD (Next Business day). But the design mostly Inspiron sighhh, more classic then MSI classic series I don't mind a super classic design as long as it is neat and tidy. However the biggest issue is about the processor. How many model that you carry have option for AMD processor with no dedicated GPU as I don't need the extra heat? |
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Jul 3 2012, 09:59 AM
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Senior Member
1,604 posts Joined: Jun 2007
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QUOTE(Frostlord @ Jul 2 2012, 06:34 PM) Best It is okay, you can give their name here for the sake of sharing.#1 DELL #2/#3 is not even close to DELL so i wont list them |
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Jul 3 2012, 11:31 AM
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Senior Member
15,022 posts Joined: Jan 2003 From: Damansara Jaya/Bandar Utama
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QUOTE(chaw1979 @ Jul 2 2012, 06:13 PM) Anyone can share about the Sony and Toshiba warranty service?? planning to get a new laptop from them also.... Why do you want to buy SONY?? Overpriced, not much choices, nothing special. Using Dell Latitude model in office about 2 years, so far not problem at all....but normally my collegue desktop or laptop problem will be fix within 2 days.... Dell service no. 1.....but very sad the design is... TOSHIBA seems to have reputation for reliable laptops, but not sure their services. |
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Jul 3 2012, 11:33 AM
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Junior Member
239 posts Joined: Jan 2008 From: PERAK-PENANG-KEDAH-SELANGOR-KL
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QUOTE(Spade @ Jul 3 2012, 08:29 AM) I don't mind a super classic design as long as it is neat and tidy. However the biggest issue is about the processor. you already answered it. there is very limit Unit on Processors + no Dedicated GPU has being given to us as reseller.How many model that you carry have option for AMD processor with no dedicated GPU as I don't need the extra heat? other hand you might say there is very limit Options for Dell buyers in terms of processor. My 3 Top Warranty Support should be :- 1- Dell ~ so far the best in terms of timing / troubleshooting / support. 2- Acer ~ quite ok for me, only matter on timing which i have been send 1 of my client notebook to claim warranty for DVD Drive it tooks around a month to settle it ( Acer Penang ) 3- Not decide yet since never try on claiming other brands :-) |
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Jul 3 2012, 11:39 AM
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Junior Member
342 posts Joined: Jul 2007
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QUOTE(deepcool0922 @ Jul 2 2012, 09:09 PM) I like XPS too. But price higher a bit. But at lease good after sell service provided. my M1330 give me a lot of shit  mobo broke 3 times within a year and then dont dare to gaming anymore due to warranty habis |
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Jul 3 2012, 12:00 PM
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Senior Member
1,604 posts Joined: Jun 2007
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QUOTE(Matrix @ Jul 3 2012, 11:31 AM) Why do you want to buy SONY?? Overpriced, not much choices, nothing special. Yeah, wonder why. How about Sony warranty support? Is it on par with Dell?TOSHIBA seems to have reputation for reliable laptops, but not sure their services. |
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Jul 3 2012, 12:32 PM
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Senior Member
15,022 posts Joined: Jan 2003 From: Damansara Jaya/Bandar Utama
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QUOTE(nakTT @ Jul 3 2012, 12:00 PM) Yeah, wonder why. How about Sony warranty support? Is it on par with Dell? Jangan Mimpi bro.This post has been edited by Matrix: Jul 3 2012, 12:33 PM |
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Jul 3 2012, 12:35 PM
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Senior Member
1,604 posts Joined: Jun 2007
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QUOTE(Matrix @ Jul 3 2012, 12:32 PM) Jangan Mimpi bro. Then why would you buy things at a much inflated price? Quality reason? |
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Jul 3 2012, 12:47 PM
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Senior Member
15,022 posts Joined: Jan 2003 From: Damansara Jaya/Bandar Utama
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QUOTE(nakTT @ Jul 3 2012, 12:35 PM) Then why would you buy things at a much inflated price? Quality reason? Aiyo...you don't know SONY style meh....always jual mahal mah... |
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Jul 3 2012, 01:39 PM
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Senior Member
1,604 posts Joined: Jun 2007
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QUOTE(Matrix @ Jul 3 2012, 12:47 PM) Aiyo...you don't know SONY style meh....always jual mahal mah... I know they always jual mahal. What I don't know is why we users fall for it. |
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Jul 3 2012, 02:24 PM
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Senior Member
15,022 posts Joined: Jan 2003 From: Damansara Jaya/Bandar Utama
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QUOTE(nakTT @ Jul 3 2012, 01:39 PM) I know they always jual mahal. What I don't know is why we users fall for it. It's a SONY. Make. Believe. hehe. |
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Jul 3 2012, 04:06 PM
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Junior Member
193 posts Joined: Aug 2009
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I have a question for the Dell users here. What does the warranty cover exactly? Let's say I get the 3-years Basic warranty package, does that mean if any component inside the notebook is faulty or breaks down, then they will replace the component for free? Or do you have to pay for the component but the service charge is free? Confused! Also, on what warranty package are you guys on? Essential/Basic/Premium?
This post has been edited by ocyrus: Jul 3 2012, 04:07 PM |
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Jul 3 2012, 04:15 PM
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All Stars
10,429 posts Joined: Jan 2003 
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QUOTE(nakTT @ Jul 3 2012, 01:39 PM) I know they always jual mahal. What I don't know is why we users fall for it. cause for some people, design and style is more important than price and performance. |
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Jul 3 2012, 04:33 PM
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Junior Member
239 posts Joined: Jan 2008 From: PERAK-PENANG-KEDAH-SELANGOR-KL
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QUOTE(ocyrus @ Jul 3 2012, 04:06 PM) I have a question for the Dell users here. What does the warranty cover exactly? Let's say I get the 3-years Basic warranty package, does that mean if any component inside the notebook is faulty or breaks down, then they will replace the component for free? Or do you have to pay for the component but the service charge is free? Confused! Also, on what warranty package are you guys on? Essential/Basic/Premium? For faulty cause by factory default then YES.... Breaks down by own then i need a big dictionary to explain,each package you need to pay more and most likely it will be more advantage :-) |
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Jul 3 2012, 04:41 PM
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Senior Member
15,022 posts Joined: Jan 2003 From: Damansara Jaya/Bandar Utama
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QUOTE(ocyrus @ Jul 3 2012, 04:06 PM) I have a question for the Dell users here. What does the warranty cover exactly? Let's say I get the 3-years Basic warranty package, does that mean if any component inside the notebook is faulty or breaks down, then they will replace the component for free? Or do you have to pay for the component but the service charge is free? Confused! Also, on what warranty package are you guys on? Essential/Basic/Premium? Very easy...the website already explain mah.Essential - parts and labor. If you break it with hammer. No warranty. Basic - parts and labor. You break it with hammer still got warranty (but don't tell them you did it on purpose). Premium - As above + software problems + 24/7 they entertain you. |
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Jul 3 2012, 05:26 PM
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Senior Member
1,604 posts Joined: Jun 2007
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QUOTE(abubin @ Jul 3 2012, 04:15 PM) cause for some people, design and style is more important than price and performance. I see, so it is the design then. |
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Jul 3 2012, 06:31 PM
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Senior Member
1,087 posts Joined: Dec 2006
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QUOTE(abubin @ Jul 3 2012, 04:15 PM) cause for some people, design and style is more important than price and performance. Most will judge by its first look & get poison liau.  Thats why some manufacture like Asus willing to spent money on design rather than wasting money to improve their service. |
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Jul 3 2012, 08:34 PM
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Junior Member
239 posts Joined: Jan 2008 From: PERAK-PENANG-KEDAH-SELANGOR-KL
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QUOTE(nakTT @ Jul 3 2012, 01:39 PM) I know they always jual mahal. What I don't know is why we users fall for it. Coz people thought those mahal thing got more quality ,branded an more stylish when you use it, like macho la :-p |
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Jul 3 2012, 09:29 PM
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Junior Member
337 posts Joined: Oct 2009
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The top good services after sale will be Dell!
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Jul 3 2012, 09:41 PM
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Senior Member
15,022 posts Joined: Jan 2003 From: Damansara Jaya/Bandar Utama
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QUOTE(saddizdd7 @ Jul 3 2012, 08:34 PM) Coz people thought those mahal thing got more quality ,branded an more stylish when you use it, like macho la :-p Like Apple....  |
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Jul 3 2012, 09:53 PM
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Senior Member
1,495 posts Joined: Jun 2006 From: Kuala Lumpur
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QUOTE(saddizdd7 @ Jul 3 2012, 11:33 AM) you already answered it. there is very limit Unit on Processors + no Dedicated GPU has being given to us as reseller. No actually. I am more like asking. other hand you might say there is very limit Options for Dell buyers in terms of processor. My 3 Top Warranty Support should be :- 1- Dell ~ so far the best in terms of timing / troubleshooting / support. 2- Acer ~ quite ok for me, only matter on timing which i have been send 1 of my client notebook to claim warranty for DVD Drive it tooks around a month to settle it ( Acer Penang ) 3- Not decide yet since never try on claiming other brands :-) AFAIK Dell has the best warranty support in Malaysia. Just looking for AMD options from Dell. Prefer ULV system and I don't need dedicated GPU. This post has been edited by Spade: Jul 3 2012, 09:59 PM |
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Jul 3 2012, 11:28 PM
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Junior Member
239 posts Joined: Jan 2008 From: PERAK-PENANG-KEDAH-SELANGOR-KL
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QUOTE(Spade @ Jul 3 2012, 09:53 PM) No actually. I am more like asking. Non dedicated GPU got a lot options for you mate, Inspiron or vostro family, but unfortunately no AMD processor option rite now, the lowest one also Intel B815 processor.If you still in planning to get Dell once, then you need to swift from AMD to Intel ( and i believe ) the answer is NO, since you are AMD die hard :-)AFAIK Dell has the best warranty support in Malaysia. Just looking for AMD options from Dell. Prefer ULV system and I don't need dedicated GPU. |
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Jul 3 2012, 11:46 PM
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Senior Member
518 posts Joined: Apr 2012
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Dell. Bsod almost everyday since i got my lappie and its only 6 days old. Dell agreed to change a new set ( i requested so ) whereas they offered me on site warranty
Added on July 3, 2012, 11:56 pm QUOTE(Matrix @ Jul 2 2012, 08:57 PM) The new XPS design is ok...but the Inspiron....looks like this Im using the inspiron 14r se. Well design wise its ok compared to the older models XPS is at least RM 3k...while other brands 2K lappy also looks very nice. Build quality also an issue...the Dell trackpad sucks...very plasticky...not smooth...(Inspiron series). If they put some efforts into their design for the Inspiron range...no need to think...all the other brands can tar pau. and i do prefer better specs than better designs This post has been edited by danleongwz: Jul 3 2012, 11:56 PM |
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Jul 4 2012, 01:32 AM
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Junior Member
239 posts Joined: Jan 2008 From: PERAK-PENANG-KEDAH-SELANGOR-KL
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QUOTE(danleongwz @ Jul 3 2012, 11:46 PM) Dell. Bsod almost everyday since i got my lappie and its only 6 days old. Dell agreed to change a new set ( i requested so ) whereas they offered me on site warranty Added on July 3, 2012, 11:56 pm Im using the inspiron 14r se. Well design wise its ok compared to the older models and i do prefer better specs than better designs enough said mate can you share with us how long does Dell take to Change a new set of Inspiron 14R to you |
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Jul 4 2012, 01:39 AM
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Senior Member
518 posts Joined: Apr 2012
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QUOTE(saddizdd7 @ Jul 4 2012, 01:32 AM) enough said mate can you share with us how long does Dell take to Change a new set of Inspiron 14R to you |
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Jul 4 2012, 08:04 AM
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Senior Member
1,604 posts Joined: Jun 2007
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QUOTE(danleongwz @ Jul 4 2012, 01:39 AM) sadly, its 3 weeks long. its because dell said the 14r is in high demand and it takes time process a new set for me asap. well im actually getting my set back today ( 4th of July ). well, dell is kind enough to send a delivery service to retrieve my faulty set and send it back to Penang and once they got back the laptop, they refunded back my money ( rm 2999 ) and then process a new unit which costs rm 2719. the current price is rm 2799 and this is because the delivery costs rm80, they agreed to minus rm 80 from the lappie. That was awesome man. Then we can say with confident that Dell has the best after sales service in Malaysia, by far. Don't you guys agree? Please let me know that I am not the only one who feels this way. |
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Jul 4 2012, 09:25 AM
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Junior Member
193 posts Joined: Aug 2009
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Anybody had any experience with Toshiba's after sales service/warranty? Good/bad? Please share
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Jul 4 2012, 11:26 AM
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Senior Member
1,723 posts Joined: Jun 2007
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QUOTE(Matrix @ Jul 3 2012, 12:47 PM) Aiyo...you don't know SONY style meh....always jual mahal mah... my Sony laptop - 3 years and still running. send for warranty? 0 timesmy Asus laptop - 1 year screen hinge already cracked. took 1-2 months time to replace because of "no parts" user problem? both laptop same user, use for same thing Acer? my housemate bought 1 back, less than 1 week already send for service. |
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Jul 4 2012, 12:39 PM
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Senior Member
4,155 posts Joined: Apr 2010
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QUOTE(Frostlord @ Jul 4 2012, 11:26 AM) my Sony laptop - 3 years and still running. send for warranty? 0 times My Compaq is now 3.5 years of age without a single visit to claim warranty. my Asus laptop - 1 year screen hinge already cracked. took 1-2 months time to replace because of "no parts" user problem? both laptop same user, use for same thing Acer? my housemate bought 1 back, less than 1 week already send for service. Does that mean Compaq is a bullet proof lappy or I'm just being lucky. |
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Jul 4 2012, 10:00 PM
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Senior Member
1,723 posts Joined: Jun 2007
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QUOTE(JJKTP @ Jul 4 2012, 12:39 PM) My Compaq is now 3.5 years of age without a single visit to claim warranty. dude, did u even read? im comparing my usage of 2 different brand laptop, not just 1 brand. i used both sony and asus, same time frame but different result. how do you compare if u use 1 only? Does that mean Compaq is a bullet proof lappy or I'm just being lucky. learn to read. thanks |
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Jul 4 2012, 10:15 PM
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Senior Member
518 posts Joined: Apr 2012
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QUOTE(nakTT @ Jul 4 2012, 08:04 AM) That was awesome man. Then we can say with confident that Dell has the best after sales service in Malaysia, by far. Don't you guys agree? Please let me know that I am not the only one who feels this way. couldnt disagree with that |
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Jul 6 2012, 04:52 PM
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Senior Member
1,495 posts Joined: Jun 2006 From: Kuala Lumpur
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QUOTE(saddizdd7 @ Jul 3 2012, 11:28 PM) Non dedicated GPU got a lot options for you mate, Inspiron or vostro family, but unfortunately no AMD processor option rite now, the lowest one also Intel B815 processor.If you still in planning to get Dell once, then you need to swift from AMD to Intel ( and i believe ) the answer is NO, since you are AMD die hard :-) Right now my interest lies in ULV processor. Right now AMD ULV seems promissing with better integrated GPU than Intel.Your guess is right. I am an AMD die-hard fan. Do let me know as soon as dell come up with AMD ULV processor as I love to have Dell NBD on-site warranty support.  |
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Jul 6 2012, 06:13 PM
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Junior Member
355 posts Joined: Sep 2005
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just got a dell latitude with 1 year accidental damage service + 3 years NBD Pro Support service...
What sort of warranty does Pro Support actually cover? |
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Jul 6 2012, 06:50 PM
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Elite
24,193 posts Joined: Feb 2010 From: Perak
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QUOTE(shalzkasbsp @ Jul 6 2012, 06:13 PM) just got a dell latitude with 1 year accidental damage service + 3 years NBD Pro Support service... Everything I guess What sort of warranty does Pro Support actually cover?  Can even call them on weekends iinm? |
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Jul 8 2012, 10:25 PM
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Junior Member
417 posts Joined: Apr 2012
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interested with asus...but after figure out the waranty service..thinking 10000000000x times...huhu
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Jul 9 2012, 02:55 PM
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Senior Member
1,894 posts Joined: Nov 2009
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QUOTE(Zepx @ May 19 2012, 11:07 PM) Not sure why it's called "Pay a few if you want it quick", but afaik, if you go early in the morning, they could do part replacement on the spot, provided they have the parts. I once took my HP Mini to service centre and it was fixed within 45-60 minutes. Oh, and they have free coffee too and free parking to, for bring in service customers.. there's one female receptionist very beautiful very tall, eye is soo charming, cant stop staring at her eyes each time i been ter (HP tower at damansara). |
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Jul 10 2012, 11:46 PM
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Senior Member
1,604 posts Joined: Jun 2007
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QUOTE(ck_boon @ Jul 9 2012, 02:55 PM) and free parking to, for bring in service customers.. there's one female receptionist very beautiful very tall, eye is soo charming, cant stop staring at her eyes each time i been ter Free parking is a good way to entertain customer. Way to go HP. |
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Jul 11 2012, 09:18 AM
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Senior Member
15,022 posts Joined: Jan 2003 From: Damansara Jaya/Bandar Utama
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QUOTE(ck_boon @ Jul 9 2012, 02:55 PM) and free parking to, for bring in service customers.. there's one female receptionist very beautiful very tall, eye is soo charming, cant stop staring at her FIXED. Don't Lie. We know what you did last summer. |
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Jul 11 2012, 12:01 PM
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Senior Member
1,513 posts Joined: Apr 2009 From: Me? Where? Huh?
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Still no results on the top 3 yet?
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Jul 11 2012, 12:49 PM
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Senior Member
4,299 posts Joined: Sep 2006 From: Your girlfriend's bed
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worst support is
Gateway Olivetti Siemens Nixdorf |
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Jul 11 2012, 03:01 PM
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Senior Member
15,022 posts Joined: Jan 2003 From: Damansara Jaya/Bandar Utama
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QUOTE(zzzxtreme @ Jul 11 2012, 12:49 PM) worst support is err...got these brand of laptops meh?? All these seems like ancient brands...Gateway Olivetti Siemens Nixdorf ======== Updated...seems like still got Gateway..  ...but not in Malaysia.This post has been edited by Matrix: Jul 11 2012, 03:03 PM |
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Jul 11 2012, 03:17 PM
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Senior Member
4,299 posts Joined: Sep 2006 From: Your girlfriend's bed
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kekekekeekekkeke
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Jul 11 2012, 03:35 PM
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Junior Member
6 posts Joined: May 2012 From: Paka
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QUOTE(IvanWong1989 @ May 22 2012, 07:23 PM) lol.. normally the case will be lol this is sooo true.I've sent my Acer 4741G laptop back to shop 20th June last month due to HDD failures after 1year6months usage but till now no news yet.Called the shop owner last week and he said to wait, this is normal and claiming warranty always take time.3 weeks as of today now still no news.Maybe will be one month++ like you said.i should've send directly to their service center but was busy and no time to go there...duh 1. laptop kong 2. send back to SHOP(not service center, is shop) 3.shop wait till one big pile of warranty(save cost send one time less often) 4. reach service center, done in 1 week maybe?? 5. then wait shop de courier come take back.. duno how long 6. when reach customer, one month ++ liau 7. customer complain laptop brand service not good... =)... of cz.. see luck also... some have it good with the service center.. some... er.... |
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Jul 11 2012, 07:15 PM
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Senior Member
1,604 posts Joined: Jun 2007
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QUOTE(Matrix @ Jul 11 2012, 09:18 AM) FIXED. Don't Lie. We know what you did last summer. Hehehe. Only now sounds like a correct statement. |
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Jul 11 2012, 09:14 PM
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Senior Member
1,931 posts Joined: Mar 2008
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QUOTE(Nickysnipe @ May 17 2012, 09:31 PM) Dell ftw +999call,and just goyang kaki,they will come next morning to fix your device..even international. This post has been edited by maryjane9996: Jul 11 2012, 09:16 PM |
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Aug 3 2012, 03:51 PM
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Junior Member
89 posts Joined: Oct 2011
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i went to msi service centre in lowyat and ask how long it takes to check and complete repair2 all. he said maybe 1 month..
 but dunno if its true o not coz i still hvnt give my laptop. after i send my laptop to claim warranty, i ll get back to u guys about the msi warranty service.. hopefully i dnt hve to wait 1 month ... |
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Aug 3 2012, 11:55 PM
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Junior Member
324 posts Joined: Feb 2008
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DELL is good =)
My Vostro 1200 is working perfectly for a wonderful 5 years =) and still alive... never use the warranty This post has been edited by esto: Aug 3 2012, 11:55 PM |
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Aug 4 2012, 06:09 AM
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Junior Member
234 posts Joined: Nov 2010 From: Alor Setar/Ayer Keroh
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Looks like no one talking about Sager. How about Sager customer service and warranty ? Anyone want to share ?
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Aug 4 2012, 08:22 AM
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Senior Member
1,232 posts Joined: Dec 2005
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QUOTE(amir93 @ Aug 4 2012, 06:09 AM) Looks like no one talking about Sager. How about Sager customer service and warranty ? Anyone want to share ? Like there's one in Malaysia.... lol |
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Aug 4 2012, 09:33 AM
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Junior Member
234 posts Joined: Nov 2010 From: Alor Setar/Ayer Keroh
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QUOTE(Zepx @ Aug 4 2012, 08:22 AM) Like there's one in Malaysia.... lol Lol.. |
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Aug 4 2012, 11:45 AM
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Senior Member
1,329 posts Joined: May 2008
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Dell worse in quality good in warranty coverage....
My friend already repair his Inspiron 15R for 5 times, keeping replace mobo, screen and laptop base |
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Aug 4 2012, 12:58 PM
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Senior Member
2,602 posts Joined: Jun 2008 From: Meow...
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If buy HP in Malaysia, got international warranty?
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Aug 5 2012, 12:05 AM
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Junior Member
234 posts Joined: Nov 2010 From: Alor Setar/Ayer Keroh
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1. ASUS
2. ASUS 3. ASUS how about lenovo warranty ? |
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Aug 5 2012, 01:42 AM
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Junior Member
137 posts Joined: Feb 2012 From: Sydney<-->Kota Bharu
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My sister sent her Asus a43sd for warranty claim, onli keyboard problem. wait >1month onli get back.
so, worst 3: QUOTE(amir93 @ Aug 5 2012, 12:05 AM) 1. ASUS 2. ASUS 3. ASUS how about lenovo warranty ? |
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Aug 5 2012, 01:55 AM
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Junior Member
569 posts Joined: Apr 2010
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asus how ?
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Aug 5 2012, 01:57 AM
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Junior Member
74 posts Joined: Nov 2008 From: KUALA LUMPUR
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DELL is having a really good after sales service
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Aug 5 2012, 04:09 AM
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Junior Member
337 posts Joined: Oct 2009
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QUOTE(TrustULoveU @ Aug 5 2012, 01:55 AM) asus how ? pls refer here for asus warranty but it will depend on your luck on how good the laptop that you gethttp://forum.lowyat.net/topic/2337458 |
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Aug 6 2012, 01:22 AM
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Junior Member
234 posts Joined: Nov 2010 From: Alor Setar/Ayer Keroh
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ASUS's design so tempting but for me i still prefer balance between specs and after sales
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Aug 6 2012, 10:14 AM
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Junior Member
293 posts Joined: Jan 2009
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HP customer service isn't too good either.
I called them when the volume control bar on my laptop stopped working & their solution was reinstall Windows even though it's a hardware problem. When I asked how long it would take them to repair the laptop, the answer was I don't know, maybe 4 weeks. As the problem wasn't critical, I just kept using the laptop & used the Device Volume button in the toolbar to control the volume instead. For Asus, I think it depends on who is the customer service personnel that answers your question. Some are good & some are blur. |
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Aug 8 2012, 01:14 PM
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Senior Member
3,706 posts Joined: Aug 2005
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how is Lenovo warranty service?Their Y480 is tempting me.
BTW, currently im using XPS m1210, 5yrs old now -Got new laptop back then with 6mths usage alot problem appear, need replace mobo,hdd & once they tech spoil the hdd screw so they have to take away my laptop to their office to open it, they replace a whole new casing. Im not satisfied so I called helpdesk and demand a replacement due to what they have done to my laptop. They send me a new laptop with exact spec + added free camera + bluetooth(that time its very new stuff) I can say im satisfied with their warranty service. This post has been edited by NewbieBetta: Aug 8 2012, 01:37 PM |
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Aug 12 2012, 03:03 AM
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Junior Member
33 posts Joined: Aug 2012
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DELL on-site...~~Other no comment because never use~
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Aug 12 2012, 10:41 AM
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Junior Member
13 posts Joined: Feb 2012
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ASUS the worst !
 my g53 warrantly send in for repair , need wait < 4 month to settle my case really disappointed zZz |
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Aug 12 2012, 12:37 PM
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Senior Member
6,612 posts Joined: Jan 2003 From: Tomorrow
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My cousin sent her Asus EeePC for warranty because the adaptor port is loose.
She sent on April this year and still haven't get it back. |
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Aug 13 2012, 07:26 AM
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Junior Member
417 posts Joined: Apr 2012
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QUOTE(nakTT @ May 17 2012, 08:07 PM) Hi all. Kindly please share the TOP 3 (and worst 3) Warranty Support (on site) for laptop/desktop in your opinion. IMO I suggest you do poll about these topic.. It will really2 help people here I heard Dell is among the best but I also thought that we should at least share TOP 3 of the best because Dell not always have models that we want. Do share warranty option that they provide in term of standard warranty (how many year/s) as well as options to extend the warranty support (how much is cost you and so on). Thank you in advance. |
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Aug 13 2012, 10:01 AM
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Senior Member
7,951 posts Joined: Sep 2005
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So far, I've experienced Dell and HP warranty.
HP is decent. They take in, minimal questions asked. Also, most problems they can solve quickly. Dell, onsite warranty is bestest. Although the service technician did tell me some stuff  *cant tell here, P&C info* |
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Aug 13 2012, 10:03 AM
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Elite
24,193 posts Joined: Feb 2010 From: Perak
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QUOTE(nik1993 @ Aug 13 2012, 07:26 AM) IMO I suggest you do poll about these topic.. It will really2 help people here Poll doesn't really help in this case since there are only a handful of users for certain brands i.e. Fujitsu, Toshiba etc. I'm sure Asus will end up bring the worse too since there are ALOT of (unsatisfied) users here |
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Aug 13 2012, 10:09 AM
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Junior Member
417 posts Joined: Apr 2012
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QUOTE(PF T.J. @ Aug 13 2012, 10:03 AM) Poll doesn't really help in this case since there are only a handful of users for certain brands i.e. Fujitsu, Toshiba etc. ASUS... I'm sure Asus will end up bring the worse too since there are ALOT of (unsatisfied) users here |
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Aug 13 2012, 12:40 PM
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Senior Member
1,524 posts Joined: Apr 2008
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QUOTE(ericmaxman @ Aug 13 2012, 10:01 AM) So far, I've experienced Dell and HP warranty. techinicial told u P&C info? related to Dell products or competitors products?HP is decent. They take in, minimal questions asked. Also, most problems they can solve quickly. Dell, onsite warranty is bestest. Although the service technician did tell me some stuff *cant tell here, P&C info* |
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Aug 13 2012, 12:42 PM
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Senior Member
7,951 posts Joined: Sep 2005
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QUOTE(coolstore @ Aug 13 2012, 12:40 PM) techinicial told u P&C info? related to Dell products or competitors products? About Dell stuff. That's all I'll say. Some stuff are better off not known to the end users. |
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Aug 13 2012, 01:09 PM
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Junior Member
58 posts Joined: Mar 2009
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QUOTE(ericmaxman @ Aug 13 2012, 12:42 PM) About Dell stuff. That's all I'll say. Some stuff are better off not known to the end users. Since you know their P&C info, are you still confident in their products compare to other brand?This post has been edited by gmuser: Aug 13 2012, 01:10 PM |
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Aug 13 2012, 01:54 PM
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Senior Member
7,951 posts Joined: Sep 2005
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QUOTE(gmuser @ Aug 13 2012, 01:09 PM) Since you know their P&C info, are you still confident in their products compare to other brand? Still have fate in Dell. Don't worry.Also, I've ordered a new Inspiron 14R-SE. That shows my confidence level in them  |
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Aug 13 2012, 02:11 PM
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Junior Member
58 posts Joined: Mar 2009
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QUOTE(ericmaxman @ Aug 13 2012, 01:54 PM) Still have fate in Dell. Don't worry. You giving me confident to order from them. Thanks ...Also, I've ordered a new Inspiron 14R-SE. That shows my confidence level in them |
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Sep 11 2012, 11:32 AM
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Senior Member
1,523 posts Joined: Oct 2004 From: Penrissen Camp
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i once send in my toshiba power adapter for warranty. i got a new one in 5 days. the best thing about the support is they will tell you 1 week waiting time. so if u get it within 5 days. voila good service .. hahahah Thats my exp with Toshiba (TD)
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Sep 11 2012, 11:59 AM
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Elite
24,193 posts Joined: Feb 2010 From: Perak
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QUOTE(boyz @ Sep 11 2012, 11:32 AM) i once send in my toshiba power adapter for warranty. i got a new one in 5 days. the best thing about the support is they will tell you 1 week waiting time. so if u get it within 5 days. voila good service .. hahahah Thats my exp with Toshiba (TD) +1, that was my experience as well They never promised anything, so there's no expectations |
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Sep 11 2012, 08:53 PM
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Senior Member
1,602 posts Joined: May 2006
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QUOTE(ericmaxman @ Aug 13 2012, 01:54 PM) Still have fate in Dell. Don't worry. About Dell using refurbish parts right? This is actually a well known practice by most brands, not just DellAlso, I've ordered a new Inspiron 14R-SE. That shows my confidence level in them |
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Sep 11 2012, 09:29 PM
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Junior Member
67 posts Joined: Dec 2010
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Top 1 ASUS (from the bottom)... Sorry to say that was bad exprerieance before...
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Sep 12 2012, 12:59 AM
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Senior Member
3,902 posts Joined: Jul 2005 From: Sin Lor, B'worth,Pg.
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QUOTE(ben83 @ Sep 11 2012, 08:53 PM) About Dell using refurbish parts right? This is actually a well known practice by most brands, not just Dell i thinkthey sell those refurbished labeled as that and not as new the deal is dell used to (dono bout nowadays) do 1-to-1 change, thus leaving them with lots of broken item repairable so after repairing them, they will be sold of to employee sales as refurbished unit at a lower prices unscrupulous worker/contact would buy in bulk and sold them off as new the other company would used sometime to repair the unit, thus no refurbished unit to be had and deal with this might seem farfetch that dell would just swallow these return unit, repair and sell them off at lower/loss pricing but this is a good tactic to get good reputation from the masses the % of issue is gonna be low, so no harm having to absorb the returns loss with more sales due to popular reputations |
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Sep 12 2012, 01:23 AM
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Junior Member
296 posts Joined: Aug 2008
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My experience with HP is very pleasant. Had problems with my laptop not powering on and they changed the motherboard within 3 working days so not much issues there.
Their attention to detail is also good, since they called me a couple of times to notify me of the progress and to ask if there are any other problems I faced (such as overheating). Just two quick trips to the HP towers and my problems are solved |
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Oct 15 2012, 11:26 PM
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Senior Member
4,195 posts Joined: Sep 2012
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Shared my experience with Lenovo, but not sure if this is relevant.
Was working in MNC. Everyone is using Lenovo. My last unit was T420, replacing an older T410. I felt my unit had higher temp (after a few months usage) compared with my colleague's and the older T410. Complaint to my IT, they took my unit (gave me a spare one from our own spool). Next day, the T420 was returned to me. IT told me Lenovo tech dropped by, changed the fan, cleaned the whole thing (I could see the vent was squeaky clean), and the laptop did not give any more temp problem. Not sure if Lenovo 3 year on site warranty for retail clients is this good (I really like the Y580) |
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Oct 17 2012, 07:21 PM
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Junior Member
31 posts Joined: Apr 2009
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owned Asus and macbook pro
Asus....from all the above users.....seems like their service isnt very good....but so far my asus already 4 year ++ no problem..... apple.....service good....but need $$$...lots of $$$ |
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Mar 18 2013, 08:33 PM
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Junior Member
4 posts Joined: Jul 2012
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as of now, i'm going to buy the Acer V3-571G (FHD). just wondering if acer got good warranty service nowadays.
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Mar 18 2013, 09:01 PM
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Elite
24,193 posts Joined: Feb 2010 From: Perak
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QUOTE(nb_fikri @ Mar 18 2013, 08:33 PM) as of now, i'm going to buy the Acer V3-571G (FHD). just wondering if acer got good warranty service nowadays. Acer used to be very lousy in terms of warranty support.. but we are hearing much less complaints nowadays..However we are not sure whether its because the warranty support/quality of Acer notebooks have actually improved, or because there are much, much lesser Acer buyers now |
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Mar 18 2013, 09:56 PM
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Junior Member
321 posts Joined: Jan 2003
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Lenovo support in JB is slower than Hp overall, part waiting turn around I mean.
probably they dun keep much stock here, and they are undertaken by IBM. But overall quite pleasant exp when dealing with their toll-free support personnel, polite and at least I understand their english. |
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Mar 18 2013, 10:03 PM
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Senior Member
2,227 posts Joined: May 2010 
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QUOTE(nb_fikri @ Mar 18 2013, 08:33 PM) as of now, i'm going to buy the Acer V3-571G (FHD). just wondering if acer got good warranty service nowadays. Highpoint services was fine |
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Mar 19 2013, 09:07 AM
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Senior Member
1,167 posts Joined: Dec 2008
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Acer in the past has personally been a hit and miss affair with me. I've experienced from 1 hour to a maximum of two weeks getting service from them, which I think is quite standard these days, notwithstanding what Dell and other onsite providers are doing.
Being serviced by Highpoint do have its advantages. They are present in most major cities, so sending for warranty claim is not much of a hassle. |
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Mar 19 2013, 06:53 PM
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Senior Member
4,155 posts Joined: Apr 2010
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QUOTE(mcchin @ Sep 12 2012, 12:59 AM) i think Agree with you. So far my experience with Dell warranty is the best. they sell those refurbished labeled as that and not as new the deal is dell used to (dono bout nowadays) do 1-to-1 change, thus leaving them with lots of broken item repairable so after repairing them, they will be sold of to employee sales as refurbished unit at a lower prices unscrupulous worker/contact would buy in bulk and sold them off as new the other company would used sometime to repair the unit, thus no refurbished unit to be had and deal with this might seem farfetch that dell would just swallow these return unit, repair and sell them off at lower/loss pricing but this is a good tactic to get good reputation from the masses the % of issue is gonna be low, so no harm having to absorb the returns loss with more sales due to popular reputations I have Acer, HP and MSI notebook as well but never claim for warranty as I guess I am so lucky for having no issue so far. As for Asus, I concur with others. |
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Mar 19 2013, 06:57 PM
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Senior Member
679 posts Joined: Nov 2012
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QUOTE(JJKTP @ Mar 19 2013, 06:53 PM) Agree with you. So far my experience with Dell warranty is the best. I'm also curious about MSI warranty services... later this lappy got problem banyak pening I have Acer, HP and MSI notebook as well but never claim for warranty as I guess I am so lucky for having no issue so far. As for Asus, I concur with others. |
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Mar 19 2013, 06:57 PM
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Senior Member
4,155 posts Joined: Apr 2010
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QUOTE(mfitri77 @ Mar 19 2013, 09:07 AM) Acer in the past has personally been a hit and miss affair with me. I've experienced from 1 hour to a maximum of two weeks getting service from them, which I think is quite standard these days, notwithstanding what Dell and other onsite providers are doing. Speaking of Acer. Do you have any experience with their onsite service? Is it as good as Dell?Being serviced by Highpoint do have its advantages. They are present in most major cities, so sending for warranty claim is not much of a hassle. I myself have an Acer laptop with 3-Years Onsite Warranty. But so far never did claim any warranty as the laptop works flawlessly. I just wonder how the service like should the time come for me to claim the warranty. |
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Mar 19 2013, 07:02 PM
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Senior Member
4,155 posts Joined: Apr 2010
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QUOTE(kenysl @ Mar 19 2013, 06:57 PM) I'm also curious about MSI warranty services... later this lappy got problem banyak pening I wonder the same thing too as my MSI laptop (Over a year old) has never disappoint me so far thus need no warranty claim. |
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Mar 19 2013, 07:16 PM
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Senior Member
4,155 posts Joined: Apr 2010
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QUOTE(devour @ Mar 18 2013, 10:03 PM) Highpoint services was fine How about their onsite warranty support for home user that we can bought for RM100? Is it as good as Dell? |
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Mar 30 2013, 11:25 AM
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Junior Member
21 posts Joined: Aug 2010
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who said Dell got best service?? i just had some nightmare experience with them.
i bought Dell Inspiron 15R on 9th March (not even 1 mth old). The first week i noticed the spacebar is not working from 1 angle, so they send engineer to change keyboard, but exactly same issue happen. by this time anybody with half a brain will probably suspect the keyboard is not the issue. so the engineer issued keyboard and motherboard for the second service. but the second, third, and fourth service, they kept changing the keyboard only! up to the FIFTH keyboard (including original one), EXACTLY SAME ANGLE DOES NOT WORK. i dunno what's going on behind the management, why would they refuse their engineers' recommendations. and after i demand either a replacement unit or a refund, they agreed to a refund. and i heard they charge some RM80 for refund??!! ridiculous!! i'm really disappointed by Dell. i bought it because i heard so many good things about it, like here. and i actually like this laptop a lot... and reading the comments here about how good Dell is, i guess i'm just extremely unlucky... but i still can't believe how ridiculous they are... |
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Mar 30 2013, 12:43 PM
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Junior Member
394 posts Joined: Jun 2012
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Guys i want to buy y400..how about lenovo warranty? dell come to my place warranty what we call?
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Mar 30 2013, 03:23 PM
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Senior Member
4,195 posts Joined: Sep 2012
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QUOTE(paddyps @ Mar 30 2013, 11:25 AM) who said Dell got best service?? i just had some nightmare experience with them. Yup, technicains at your door to service you 4 times within 1 month is soooooooo bad, it is unforgivable i bought Dell Inspiron 15R on 9th March (not even 1 mth old). The first week i noticed the spacebar is not working from 1 angle, so they send engineer to change keyboard, but exactly same issue happen. by this time anybody with half a brain will probably suspect the keyboard is not the issue. so the engineer issued keyboard and motherboard for the second service. but the second, third, and fourth service, they kept changing the keyboard only! up to the FIFTH keyboard (including original one), EXACTLY SAME ANGLE DOES NOT WORK. i dunno what's going on behind the management, why would they refuse their engineers' recommendations. and after i demand either a replacement unit or a refund, they agreed to a refund. and i heard they charge some RM80 for refund??!! ridiculous!! i'm really disappointed by Dell. i bought it because i heard so many good things about it, like here. and i actually like this laptop a lot... and reading the comments here about how good Dell is, i guess i'm just extremely unlucky... but i still can't believe how ridiculous they are... Get a grip with reality |
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Mar 30 2013, 03:24 PM
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Senior Member
4,195 posts Joined: Sep 2012
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QUOTE(wavezard @ Mar 30 2013, 12:43 PM) Guys i want to buy y400..how about lenovo warranty? dell come to my place warranty what we call? You can arrange with the re-seller to upgrade warranty to 3 years on site, cost ~ RM250+/-. |
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Mar 30 2013, 05:51 PM
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Elite
24,193 posts Joined: Feb 2010 From: Perak
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QUOTE(nexus2238 @ Mar 30 2013, 03:23 PM) Yup, technicains at your door to service you 4 times within 1 month is soooooooo bad, it is unforgivable +1, if you were to have the exact same problem with other brands, say Asus.. its 4 x (2 months for each repairs) + an exorbitant phone bill + high blood pressure Get a grip with reality |
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Mar 30 2013, 09:48 PM
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Senior Member
1,091 posts Joined: Feb 2013 From: KL, Malaysia
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I went to lowyat today, den i stopped by a shop, they tell me that asus is better lenovo, and warranty extend till 4years... i dono if i shud go for asus...
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Mar 30 2013, 09:57 PM
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Elite
24,193 posts Joined: Feb 2010 From: Perak
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QUOTE(Stitchie @ Mar 30 2013, 09:48 PM) I went to lowyat today, den i stopped by a shop, they tell me that asus is better lenovo, and warranty extend till 4years... i dono if i shud go for asus... Never trust shop people They are being paid with each purchase from a customer whereas the sifu here are not. We have nothing to gain, and nothing to lose They probably bring out the thousands-of-years-ago Squaretrade reliability survey to show people that Asus is the most reliable Anyways, the additional 2 years is probably shop covered only... |
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Mar 31 2013, 12:37 AM
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Senior Member
4,155 posts Joined: Apr 2010
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QUOTE(PF T.J. @ Mar 30 2013, 09:57 PM) Never trust shop people I concur with you bro.They are being paid with each purchase from a customer whereas the sifu here are not. We have nothing to gain, and nothing to lose They probably bring out the thousands-of-years-ago Squaretrade reliability survey to show people that Asus is the most reliable Anyways, the additional 2 years is probably shop covered only... |
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Mar 31 2013, 04:19 AM
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Senior Member
777 posts Joined: Apr 2012
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QUOTE(PF T.J. @ Mar 30 2013, 09:57 PM) Never trust shop people i agree with youThey are being paid with each purchase from a customer whereas the sifu here are not. We have nothing to gain, and nothing to lose They probably bring out the thousands-of-years-ago Squaretrade reliability survey to show people that Asus is the most reliable Anyways, the additional 2 years is probably shop covered only... |
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Mar 31 2013, 11:10 AM
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Senior Member
4,155 posts Joined: Apr 2010
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QUOTE(PF T.J. @ Mar 30 2013, 05:51 PM) +1, if you were to have the exact same problem with other brands, say Asus.. its 4 x (2 months for each repairs) + an exorbitant phone bill + high blood pressure I was about to say that until I saw your post. 150% agree with the way you put it. This post has been edited by JJKTP: Mar 31 2013, 11:12 AM |
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Mar 31 2013, 11:16 AM
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Elite
24,193 posts Joined: Feb 2010 From: Perak
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QUOTE(JJKTP @ Mar 31 2013, 11:10 AM) I was about to say that until I saw your post. I have some friends also experiencing the same problem with Dell though, they reported problem A, but technician came and repair problem B 150% agree with the way you put it. I think it has to do with miscommunication since not everyone is as tech savvy as the sifus and forumers here For the time being, I guess it'll be good to have a Dell as a primary notebook. The secondary notebook can be any brand since you will always have one to use even when one breaks down |
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Mar 31 2013, 11:55 AM
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Senior Member
11,096 posts Joined: Feb 2011 From: Your kokoro
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QUOTE(PF T.J. @ Mar 31 2013, 11:16 AM) For the time being, I guess it'll be good to have a Dell as a primary notebook. The secondary notebook can be any brand since you will always have one to use even when one breaks down thats a good idea. i will keep my old elitebook after i got an alienware. then i will give the elitebook to my younger nephew after i got a hybrid laptop.  seriously, business laptops last longer than any consumer line laptops, even though they looked ugly. my elitebook will be 3 years old this year and by the time i purchase alienware, it will be 4 years old. by the time the elitebook turns 6 years old, i will get myself a hybrid laptop, for personal business usage. im sure my elitebook will last 6 years. This post has been edited by raymondtong94: Mar 31 2013, 11:56 AM |
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Mar 31 2013, 01:01 PM
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Senior Member
4,155 posts Joined: Apr 2010
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QUOTE(PF T.J. @ Mar 31 2013, 11:16 AM) I have some friends also experiencing the same problem with Dell though, they reported problem A, but technician came and repair problem B Exactly. The main notebook should be from brand who have the best support. I think it has to do with miscommunication since not everyone is as tech savvy as the sifus and forumers here For the time being, I guess it'll be good to have a Dell as a primary notebook. The secondary notebook can be any brand since you will always have one to use even when one breaks down Bro, do you know anything about the level of support provided by Lenovo Malaysia? Been eyeing E130/135 but I would also need the warranty to be extended to 3-Years Onsite. Wonder how much is the cost of such warranty on top of the notebook retail price. |
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Mar 31 2013, 01:10 PM
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Elite
24,193 posts Joined: Feb 2010 From: Perak
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QUOTE(JJKTP @ Mar 31 2013, 01:01 PM) Exactly. The main notebook should be from brand who have the best support. Lenovo's on-site warranty support is quite expensive iinm... but I'm not too sure, and most sellers do not talk much about it.. perhaps its better to check with shops? Bro, do you know anything about the level of support provided by Lenovo Malaysia? Been eyeing E130/135 but I would also need the warranty to be extended to 3-Years Onsite. Wonder how much is the cost of such warranty on top of the notebook retail price. Can try to ask nexus2238 sifu about the warranty support as well, he has experienced it before haha |
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Mar 31 2013, 01:15 PM
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Elite
24,193 posts Joined: Feb 2010 From: Perak
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QUOTE(raymondtong94 @ Mar 31 2013, 11:55 AM) thats a good idea. i will keep my old elitebook after i got an alienware. then i will give the elitebook to my younger nephew after i got a hybrid laptop. Wah, so rich haha, envy yo seriously, business laptops last longer than any consumer line laptops, even though they looked ugly. my elitebook will be 3 years old this year and by the time i purchase alienware, it will be 4 years old. by the time the elitebook turns 6 years old, i will get myself a hybrid laptop, for personal business usage. im sure my elitebook will last 6 years.  Business notebooks are meant to last haha, and I think so far them ThinkPads are still the best looking (relatively) notebooks out there |
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Mar 31 2013, 01:24 PM
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Senior Member
4,155 posts Joined: Apr 2010
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QUOTE(raymondtong94 @ Mar 31 2013, 11:55 AM) thats a good idea. i will keep my old elitebook after i got an alienware. then i will give the elitebook to my younger nephew after i got a hybrid laptop. I agree with you. Generally the business class notebook last longer though with a bit of luck even 2008 model or a RM2K notebook can still alive today even when you use it daily. My HP model 2008 still alive in the hands of my friend even after 4.5 years. seriously, business laptops last longer than any consumer line laptops, even though they looked ugly. my elitebook will be 3 years old this year and by the time i purchase alienware, it will be 4 years old. by the time the elitebook turns 6 years old, i will get myself a hybrid laptop, for personal business usage. im sure my elitebook will last 6 years. |
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Mar 31 2013, 01:26 PM
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Senior Member
11,096 posts Joined: Feb 2011 From: Your kokoro
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QUOTE(PF T.J. @ Mar 31 2013, 01:15 PM) Wah, so rich haha, envy yo im not rich lol. Business notebooks are meant to last haha, and I think so far them ThinkPads are still the best looking (relatively) notebooks out there it takes a long time of savings to purchase my favourites. |
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Mar 31 2013, 01:33 PM
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Senior Member
4,155 posts Joined: Apr 2010
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QUOTE(PF T.J. @ Mar 31 2013, 01:10 PM) Lenovo's on-site warranty support is quite expensive iinm... but I'm not too sure, and most sellers do not talk much about it.. perhaps its better to check with shops? I see. Was it good experience or bad? Can try to ask nexus2238 sifu about the warranty support as well, he has experienced it before haha Does our bro nexus2238 frequest this thread? |
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Mar 31 2013, 02:51 PM
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Senior Member
4,195 posts Joined: Sep 2012
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QUOTE(JJKTP @ Mar 31 2013, 01:33 PM) I see. Was it good experience or bad? A bit of background: I worked in my prev employer (a rather big MNCs) for 5 years. At the time that I joined, they just migrated every laptops and desktops from Dell to Lenovo. I had T400 / 410 / 420 over 5 years. Lenovo Malaysia service to my IT and myself personally has been top notch (caveat: we are talking about service to MNCs client here )Anyway, last year I bought Y580, and found out that Lenovo Malaysia actually also provide on site warranty service for certain consumer laptops, so I lapped it up, extended the 2 years International Warranty to 3 years on site warranty for ~ RM250. So far never has to use the warranty (touch wood). The onstie warranty for consumer laptop is not pushed by Lenovo Malaysia, buyers have to ask.Btw, Lenovo Malaysia outsource the warranty support to a few parties in Malaysia, iinm, and IBM happen to be one of them (all business class Think-series machine are supported by IBM). The onsite service for consumer line is also handled by IBM as well. |
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Mar 31 2013, 06:21 PM
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Senior Member
4,155 posts Joined: Apr 2010
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QUOTE(nexus2238 @ Mar 31 2013, 02:51 PM) A bit of background: I see. Thank you so much for the info sharing.I worked in my prev employer (a rather big MNCs) for 5 years. At the time that I joined, they just migrated every laptops and desktops from Dell to Lenovo. I had T400 / 410 / 420 over 5 years. Lenovo Malaysia service to my IT and myself personally has been top notch (caveat: we are talking about service to MNCs client here )Anyway, last year I bought Y580, and found out that Lenovo Malaysia actually also provide on site warranty service for certain consumer laptops, so I lapped it up, extended the 2 years International Warranty to 3 years on site warranty for ~ RM250. So far never has to use the warranty (touch wood). The onstie warranty for consumer laptop is not pushed by Lenovo Malaysia, buyers have to ask.Btw, Lenovo Malaysia outsource the warranty support to a few parties in Malaysia, iinm, and IBM happen to be one of them (all business class Think-series machine are supported by IBM). The onsite service for consumer line is also handled by IBM as well. So you pay RM250 to extend the warranty from 2-Years to 3-Years Onsite? How about for model that come with 1-Year upgrade to 3-Years Onsite? Did you get the warranty extension at the point of purchase? If yes, is the shop you go is directly under Lenovo or just a normal shop? Some normal shop I visited more inclined to sell their own dubious warranty. |
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Mar 31 2013, 07:03 PM
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Senior Member
4,195 posts Joined: Sep 2012
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QUOTE(JJKTP @ Mar 31 2013, 06:21 PM) I see. Thank you so much for the info sharing. Yes, I paid ~ RM250 to upgrade the warranty from 2 years International Warranty to 3 years on site warranty.So you pay RM250 to extend the warranty from 2-Years to 3-Years Onsite? How about for model that come with 1-Year upgrade to 3-Years Onsite? Did you get the warranty extension at the point of purchase? If yes, is the shop you go is directly under Lenovo or just a normal shop? Some normal shop I visited more inclined to sell their own dubious warranty. As I said, Lenovo Malaysia don't offer on site warranty to all the consumer laptop models. As far as I know, Essential G series is definitely out, Y series is definitely in, the rest you have to find out for yourself "get the warranty extendion a the point of purchase" - Sorry don't understand I bought the upgrade at the point of purchase. I had to registered the upgrade online with Lenovo. The warranty status when I check online at the time of purchase was 2 years International warranty. After registration, after ~ 3 weeks (I can't recall the exact time), when I checked online again, the warranty status was changed to 3 years on site warranty.I actually bought it from 1 of the reseller at LYN garage sales forum here He is just a normal re-seller (selling lots of other brands), definitely not a Lenovo Malaysia branch. |
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Mar 31 2013, 07:18 PM
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Senior Member
4,155 posts Joined: Apr 2010
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QUOTE(nexus2238 @ Mar 31 2013, 07:03 PM) Yes, I paid ~ RM250 to upgrade the warranty from 2 years International Warranty to 3 years on site warranty. Thanks bro. You actually answered my question even the one that you don't understand the sentence. As I said, Lenovo Malaysia don't offer on site warranty to all the consumer laptop models. As far as I know, Essential G series is definitely out, Y series is definitely in, the rest you have to find out for yourself "get the warranty extendion a the point of purchase" - Sorry don't understand I bought the upgrade at the point of purchase. I had to registered the upgrade online with Lenovo. The warranty status when I check online at the time of purchase was 2 years International warranty. After registration, after ~ 3 weeks (I can't recall the exact time), when I checked online again, the warranty status was changed to 3 years on site warranty.I actually bought it from 1 of the reseller at LYN garage sales forum here He is just a normal re-seller (selling lots of other brands), definitely not a Lenovo Malaysia branch.May I know who is the seller? Btw, how can I tell a grey from an official Malaysian unit if the model sold in Malaysia? |
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Mar 31 2013, 09:11 PM
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Senior Member
4,195 posts Joined: Sep 2012
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QUOTE(JJKTP @ Mar 31 2013, 07:18 PM) May I know who is the seller? Btw, how can I tell a grey from an official Malaysian unit if the model sold in Malaysia? I think ytlay sifu already answer the 2nd question.The 1st question, let me pm you Not suppose to peddle ware or promote sales here |
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Mar 31 2013, 09:45 PM
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Senior Member
4,155 posts Joined: Apr 2010
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QUOTE(nexus2238 @ Mar 31 2013, 09:11 PM) I think ytlay sifu already answer the 2nd question. Thanks bro. The 1st question, let me pm you Not suppose to peddle ware or promote sales here |
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Apr 1 2013, 12:18 AM
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Senior Member
2,587 posts Joined: Oct 2008 From: Malysia
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for the international warranty. actually which brand of laptop is supported. as for oversea uk. which brand is more better and easy?
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Apr 1 2013, 08:52 AM
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Senior Member
1,329 posts Joined: May 2008
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Well change my Y480 screen with not more than two weeks(initially is one week can settle but part arrive delay), and I can take back my Y480 while waiting for the part come(since my laptop still can use with external monitor), good service for Lenovo warranty service
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Apr 1 2013, 09:52 AM
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Senior Member
4,195 posts Joined: Sep 2012
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QUOTE(tabs @ Apr 1 2013, 12:18 AM) for the international warranty. actually which brand of laptop is supported. as for oversea uk. which brand is more better and easy? Actually all brands offer International Warranty, just that some come standard, some you have to pay more to get it Most models by Asus come standard with 2 years International Warranty. Asus UK warranty support is OK. |
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Apr 1 2013, 11:05 AM
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Senior Member
2,587 posts Joined: Oct 2008 From: Malysia
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QUOTE(nexus2238 @ Apr 1 2013, 09:52 AM) Actually all brands offer International Warranty, just that some come standard, some you have to pay more to get it ASUs. okie. got this. Most models by Asus come standard with 2 years International Warranty. Asus UK warranty support is OK. will go check through the website for more information |
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Apr 1 2013, 02:58 PM
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Junior Member
21 posts Joined: Aug 2010
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QUOTE(nexus2238 @ Mar 30 2013, 03:23 PM) Yup, technicains at your door to service you 4 times within 1 month is soooooooo bad, it is unforgivable well, Dell can do no wrong Get a grip with reality anyway, thanks for all your advices and opinions here. appreciate it...QUOTE(PF T.J. @ Mar 30 2013, 05:51 PM) +1, if you were to have the exact same problem with other brands, say Asus.. its 4 x (2 months for each repairs) + an exorbitant phone bill + high blood pressure oh, i have no idea what to expect since this is my first time buying laptop/branded computer, as my very old custom-built/no brand desktop just died guess mine is an isolated incident/unlucky... anyway, thanks for the input... |
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Apr 1 2013, 03:26 PM
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Senior Member
4,195 posts Joined: Sep 2012
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QUOTE(paddyps @ Apr 1 2013, 02:58 PM) well, Dell can do no wrong No, "Dell can do no wrong" is not true anyway, thanks for all your advices and opinions here. appreciate it...oh, i have no idea what to expect since this is my first time buying laptop/branded computer, as my very old custom-built/no brand desktop just died guess mine is an isolated incident/unlucky... anyway, thanks for the input... What I was saying is that:1. put it in perspective, compare its service with other brands 2. based on what you have gone through, you can say the product quality suck, you can even say the technician technical capabilities suck, but you really can't say warranty support service suck 3. Please understand the difference between a desktop and a laptop. For desktop, all components are more or less off the shelf (you tear down 1 desktop, you more or less know how to deal with the rest of desktop). For laptop, for each models there are lots of model specific components, and it is a lot harder to diagnose / maintain. If you really don't like the Dell, get the refund and move on This post has been edited by nexus2238: Apr 1 2013, 03:27 PM |
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May 13 2013, 09:39 PM
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Junior Member
282 posts Joined: Sep 2010
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QUOTE(nexus2238 @ Mar 31 2013, 08:03 PM) Yes, I paid ~ RM250 to upgrade the warranty from 2 years International Warranty to 3 years on site warranty. mind to share how to buy lenovo 3 years on site warranty? is it also international? can give me the contact of seller? also can i use it after bought a lenovo for a few month already?As I said, Lenovo Malaysia don't offer on site warranty to all the consumer laptop models. As far as I know, Essential G series is definitely out, Y series is definitely in, the rest you have to find out for yourself "get the warranty extendion a the point of purchase" - Sorry don't understand I bought the upgrade at the point of purchase. I had to registered the upgrade online with Lenovo. The warranty status when I check online at the time of purchase was 2 years International warranty. After registration, after ~ 3 weeks (I can't recall the exact time), when I checked online again, the warranty status was changed to 3 years on site warranty.I actually bought it from 1 of the reseller at LYN garage sales forum here He is just a normal re-seller (selling lots of other brands), definitely not a Lenovo Malaysia branch.This post has been edited by mackioes: May 13 2013, 09:39 PM |
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May 13 2013, 10:11 PM
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Senior Member
4,195 posts Joined: Sep 2012
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QUOTE(mackioes @ May 13 2013, 09:39 PM) mind to share how to buy lenovo 3 years on site warranty? is it also international? can give me the contact of seller? also can i use it after bought a lenovo for a few month already? As I mentioned, for consumer class laptop, Lenovo Malaysia is offering on site warranty support for Y series and Z series. You just has to upgrade to get it. Any re-sellers will be able to help you Let me put this properly. The on site warranty service is applicable to Malaysia only. But it does not mean you lose the International warranty. It is still in force. It is just that when you are in Malaysia, Lenovo will do on site service. For your last question, sorry, I'm not sure Suggest you to contact the re-seller who sold you the unit to clarify. If he/she don't know, ask him/her to contact Lenovo to find out I know for Thinkpad T and Edge series, the warranty upgrade and extension could be done anytime (just that if you do it at the time of purchase, it will cost less), but I am not sure about Lenovo consumer class laptop. |
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May 13 2013, 10:14 PM
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Junior Member
282 posts Joined: Sep 2010
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Thanks for clarifying ! I am planning to buy a y500 or z500 laptop. Looks like should be able to upgrade to 3 year warranty then?
This post has been edited by mackioes: May 13 2013, 10:19 PM |
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May 13 2013, 11:01 PM
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Senior Member
4,195 posts Joined: Sep 2012
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QUOTE(mackioes @ May 13 2013, 10:14 PM) Thanks for clarifying ! I am planning to buy a y500 or z500 laptop. Looks like should be able to upgrade to 3 year warranty then? Yes. |
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May 14 2013, 02:03 PM
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Senior Member
801 posts Joined: Nov 2012
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Planning to get Z480, and looking at the onsite warranty as well. Had a online chat with Lenovo sales support from another part of the world and first he said on site not supported in Malaysia. Made a few calls and ask him to reconfirm again he said he got the policy changed now Malaysia have on site support as well. Funny guy. Reading over the thread helped alot. Thanks.
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May 14 2013, 08:43 PM
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Junior Member
57 posts Joined: Oct 2012
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QUOTE(nexus2238 @ Mar 31 2013, 09:11 PM) I think ytlay sifu already answer the 2nd question. kindly pm me also about that seller pls The 1st question, let me pm you Not suppose to peddle ware or promote sales here tTHX~!!! |
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May 21 2013, 12:50 AM
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Senior Member
1,818 posts Joined: Nov 2012 From: Selangor, Malaysia
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Best- Dell, Lenovo, Illegear.
Worst- Asus, Acer. This post has been edited by Cranky guy: May 26 2013, 02:56 AM |
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Jun 9 2013, 11:29 PM
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Junior Member
327 posts Joined: Jun 2010
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Hi sifu, where can get that extended warranty pack for lenovo? anyone know where or who got selling? and is it true that lenovo US set need original receipt for warranty purpose? online registration is not enough for claiming warranty in Malaysia for lenovo US set laptop? Thx in advance for advice.
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Jun 11 2013, 08:58 AM
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Junior Member
330 posts Joined: Oct 2009
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My choice will be dell, i think they have one of the best warranty services.
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Sep 14 2013, 11:13 AM
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Senior Member
1,314 posts Joined: Aug 2007 From: Sarikei --> Kajang
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experienced on-site warranty for dell and lenovo thinkpad (or IBM to be precise). Both good. truly next day on-site and no question ask.
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Sep 14 2013, 12:42 PM
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Senior Member
2,650 posts Joined: Feb 2009
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QUOTE(putochip123 @ May 18 2012, 12:13 AM) HP and lenovo i dont know. not all Dell come with onsite warranty.but for dell, their service default are onsite(no carry in), so with valid warranty, then there will be onsite. lenovo got carry in policy so im not sure about that head up to my complain thread and u can see i've been manipulated by Dell. |
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Sep 14 2013, 01:29 PM
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Senior Member
1,496 posts Joined: Jul 2008
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QUOTE(suadrif @ Sep 14 2013, 12:42 PM) not all Dell come with onsite warranty. What laptop that dell doesnt have onsite?head up to my complain thread and u can see i've been manipulated by Dell. |
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Sep 14 2013, 02:24 PM
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Senior Member
11,096 posts Joined: Feb 2011 From: Your kokoro
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QUOTE(suadrif @ Sep 14 2013, 12:42 PM) not all Dell come with onsite warranty. are you sure about that?head up to my complain thread and u can see i've been manipulated by Dell. please specify the model. FYI, if you loose your order number, then your on-site warranty goes poof. so it is important to keep the boxing and/or receipt. if you wanted to recycle the boxing, at least the white sticker that sticks to the boxing are cut out as the order number details are there. This post has been edited by raymondtong94: Sep 14 2013, 02:26 PM |
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Sep 14 2013, 03:02 PM
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Senior Member
2,650 posts Joined: Feb 2009
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QUOTE(putochip123 @ Sep 14 2013, 01:29 PM) What laptop that dell doesnt have onsite? QUOTE(raymondtong94 @ Sep 14 2013, 02:24 PM) are you sure about that? i already made an official complain on that.please specify the model. FYI, if you loose your order number, then your on-site warranty goes poof. so it is important to keep the boxing and/or receipt. if you wanted to recycle the boxing, at least the white sticker that sticks to the boxing are cut out as the order number details are there. but there is few forumer's that "act" like a kid, i just closed the thread. sifu nexus2238 is aware and understand on my case previous time. here is the closed thread: Dell Complain me myself quite surprise when i had this problem. i am truly frustrated and i filed an official complain report to Dell. just for the sake of other user, please check your warranty terms. onsite means onsite inHome means carry in |
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Sep 14 2013, 03:25 PM
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Senior Member
11,096 posts Joined: Feb 2011 From: Your kokoro
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QUOTE(suadrif @ Sep 14 2013, 03:02 PM) me myself quite surprise when i had this problem. i am truly frustrated and i filed an official complain report to Dell. just for the sake of other user, please check your warranty terms. onsite means onsite inHome means carry in QUOTE Quoted from Dell this means, after a phone call made to diagnose your problem, and users arent still able to fix the problem, then a technician will be dispatched.Enjoy the convenience of Dell's In-Home repair service following phone and/or online Remote Diagnosis. For issues covered by your Limited Hardware Warranty, technician and/or part will be dispatched, if necessary, usually within 1 or 2 business days following completion of Remote Diagnosis. In-Home service is available, Monday to Friday during standard service hours from 9am to 5pm, business day. -Service is inclusive of labour and parts, but excludes software and third party products. -External peripherals (such as monitor, mouse and keyboard) may be delivered using a courier for customer installation. -An on-site engineer will only be provided if deemed necessary following telephone based troubleshooting with a Dell technician. -Response times may vary in remote or difficult to reach locations. -Service is carried out in accordance with Dell's terms and conditions. Copies are available on request. not sure whether if they really did diagnose your problem through phone call. This post has been edited by raymondtong94: Sep 14 2013, 03:28 PM |
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Sep 14 2013, 03:42 PM
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Senior Member
2,337 posts Joined: Dec 2008 From: KING CANNEL JB
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ANYone EXP MSI ??
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Sep 14 2013, 04:13 PM
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Senior Member
1,496 posts Joined: Jul 2008
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QUOTE(suadrif @ Sep 14 2013, 03:02 PM) i already made an official complain on that. Im so sorry to hear that.but there is few forumer's that "act" like a kid, i just closed the thread. sifu nexus2238 is aware and understand on my case previous time. here is the closed thread: Dell Complain me myself quite surprise when i had this problem. i am truly frustrated and i filed an official complain report to Dell. just for the sake of other user, please check your warranty terms. onsite means onsite inHome means carry in Well i will reflect this problem to customer care department. Btw what laptop u purchase for this problem? If it doesnt offended u  |
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Sep 14 2013, 06:03 PM
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Senior Member
2,650 posts Joined: Feb 2009
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QUOTE(raymondtong94 @ Sep 14 2013, 03:25 PM) this means, after a phone call made to diagnose your problem, and users arent still able to fix the problem, then a technician will be dispatched. not sure whether if they really did diagnose your problem through phone call. QUOTE(putochip123 @ Sep 14 2013, 04:13 PM) Im so sorry to hear that. Thats why i lodged an official reportWell i will reflect this problem to customer care department. Btw what laptop u purchase for this problem? If it doesnt offended u They alreay issued a case report number n i will follow up on it My purchase was inspiron model. From what i understand, and based on experience, its regardless of which model they still offer onsite warranty. Thats why i filed a complain and want to share to other forumers to be caution. But out of nowhere there's a guy act like kid, blaming its my fault, i just closed the thread to avoid further argument. |
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Sep 14 2013, 06:44 PM
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Senior Member
11,096 posts Joined: Feb 2011 From: Your kokoro
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QUOTE(suadrif @ Sep 14 2013, 06:03 PM) From what i understand, and based on experience, its regardless of which model they still offer onsite warranty. yes, as stated even the basic warranty also has on-site support.Thats why i filed a complain and want to share to other forumers to be caution. But out of nowhere there's a guy act like kid, blaming its my fault, i just closed the thread to avoid further argument. by the way, you should know barbarians are everywhere. they dont even consider why is this happening and didnt try to understand the problem. i think the kid you are referring to is this fella? |
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Sep 14 2013, 08:51 PM
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Senior Member
1,496 posts Joined: Jul 2008
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QUOTE(suadrif @ Sep 14 2013, 06:03 PM) Thats why i lodged an official report dont be so angry, im sure there is some misunderstanding there in ur cases. as all the laptops are come with Onsite service. Dell doesnt offer any InHome service d(unless u require for that).They alreay issued a case report number n i will follow up on it My purchase was inspiron model. From what i understand, and based on experience, its regardless of which model they still offer onsite warranty. Thats why i filed a complain and want to share to other forumers to be caution. But out of nowhere there's a guy act like kid, blaming its my fault, i just closed the thread to avoid further argument. most of the time they will diagnose through out the phone, if there is a comfirmation of hardware failure, then only they will Onsit to serve u(replace necessary parts or software) |
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Sep 15 2013, 09:30 PM
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Senior Member
2,650 posts Joined: Feb 2009
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QUOTE(raymondtong94 @ Sep 14 2013, 06:44 PM) yes, as stated even the basic warranty also has on-site support. specifically, No by the way, you should know barbarians are everywhere. they dont even consider why is this happening and didnt try to understand the problem. i think the kid you are referring to is this fella? but never mind on who he is. my intention is to create awareness to other forumer to be caution QUOTE(putochip123 @ Sep 14 2013, 08:51 PM) dont be so angry, im sure there is some misunderstanding there in ur cases. as all the laptops are come with Onsite service. Dell doesnt offer any InHome service d(unless u require for that). yup, i m not angry nor feel flamed most of the time they will diagnose through out the phone, if there is a comfirmation of hardware failure, then only they will Onsit to serve u(replace necessary parts or software) if i m angry and feel flamed, i had already bashed each other instead of closing the thread. |
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Mar 5 2014, 04:51 PM
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Junior Member
421 posts Joined: Mar 2010
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Although this is an old thread, I thought I would like to share this with forumers.
Lenovo 1 Utama Service center has bad technicians. One personal experience, repair laptop screen because I broke the screen connector by mistake. I did not ask for warranty. Waited four weeks for the parts to arrive and this time request for SC technicians to help assemble everything, paid for the repair. Laptop came back, over screw a screen screw, caused laptop cover to have a bulge or dimple. Do not want to admit technician caused it. Touchpad and two usb came back not functioning at all although previously it was fine. I waited there for 3 hours. Within that period, technicians were slow, and suddenly all went out for lunch for 2 hours and still does not come back. And within that same period, close to 10+ laptops were sent in for repair. Problems mostly, no power, cannot boot windows and so on. And as they prepare paperwork for the repair, they have close to no regard for your laptop in order to avoid scratches and so on although the laptop came in for repair was nicely wrapped. After paperwork, put laptop on the floor behind counter that has quite a tight space, potentially stepped on by anyone that did not notice the laptop. Front desk generally friendly, but have no sense of urgency and care for the customer. Does things fairly slowly. If you do send in your laptop for repair and you do care for the appearance of your laptop, document everything beforehand or make them document it as well. If they do caused any physical damage, you will have some form of evidence to at least argue about it. |
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Mar 5 2014, 08:57 PM
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Senior Member
3,740 posts Joined: Mar 2009
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Acer -> not yet send laptop warranty 4 years and strong.
lenovo -> already 5 years .. but before frequent changes hardisk and hinge. forget what company,but their staff is good. dell -> dam,my father dam angry about it. change and change and change.. Futured I'm thinking either acer or mac. But mac support i ask 700+. unknown it worth or not. |
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Mar 6 2014, 12:44 AM
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Junior Member
327 posts Joined: Jun 2010
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If i'm buying 2nd hand acer laptop...is it difficult If i need to claim wrty? Did they ask for receipt/document or they just need serial no to service my wrty? Please advice If u know or have experience with acer before.
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Mar 11 2014, 09:12 PM
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Senior Member
1,447 posts Joined: Jan 2008
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Probably the best warranty out there is from Dell and HP
HP : drop off at service centre, laptop return on the 3rd or 4th working day. My laptop had been into service centre for 2-3 times and great when they can replace parts in 3-4days time |
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Apr 19 2014, 11:18 PM
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Senior Member
1,604 posts Joined: Jun 2007
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QUOTE(wyh @ Mar 11 2014, 09:12 PM) Probably the best warranty out there is from Dell and HP I'd say 1st goes to Dell and Lenovo get 2nd. However this is based on their service for business class category.HP : drop off at service centre, laptop return on the 3rd or 4th working day. My laptop had been into service centre for 2-3 times and great when they can replace parts in 3-4days time |
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Sep 24 2014, 10:30 AM
Show posts by this member only | IPv6 | Post
#196
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Junior Member
24 posts Joined: Feb 2009
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Asus worst warranty ever that I ever faced. Send my laptop in for warranty, it took them 10 day than only they look at my laptop. Worst still is the adapter problem and not my laptop problem. Unfortunately I did not send my adapter with my laptop that time. Now they told me it will takes 2 weeks for an adapter replacement which is not acceptable at all.
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Sep 25 2014, 12:43 AM
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Junior Member
49 posts Joined: Jun 2011
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asus.... you don't wanna visit the service station.
its a shame the service like rubbish. they produce quality staff but even quality there will be times god does not favor you... |
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Sep 25 2014, 04:34 PM
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Junior Member
455 posts Joined: Nov 2013
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Had best service from HP Melaka
laptop use till overheat and off components burn, though warranty has over and opened up myself to check, damaged the keyboard. After that realized still got 1 week away from warranty, sent to warranty shop. Despite being very obvious that I opened the laptop myself before, the technician still fixed my laptop by changing a new motherboard, help me adjust back my damaged keyboard and do the cleaning. Even though I dislike the quality (I had a toshiba laptop with similar price range yet serve me better without problem), the service quality is very good |
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Oct 2 2014, 04:52 PM
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Junior Member
208 posts Joined: Aug 2011
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DELL the best warranty.
I bought the extend warranty and it is very worth for me. My laptop already replaced 2 or 3 times with new motherboard, they even come to your house to repair. And their Facebook staff are awesome, they will reply you and help you diagnosis until your problems are solve. If they can't solve your problem on phone, only they will send technician to your house. They change my whole motherboard mostly is video card problem. But now I looking for other brand gaming laptop which suitable for light gaming. |
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Oct 12 2014, 01:16 PM
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Senior Member
576 posts Joined: Jan 2007 From: Kuching
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How's illegear service n support? Anyone bought from them?
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Oct 12 2014, 02:06 PM
Show posts by this member only | IPv6 | Post
#201
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Junior Member
324 posts Joined: Apr 2013
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I need know more about acer warranty support since acer launched budget gaming laptop
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Dec 15 2014, 12:52 PM
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Junior Member
293 posts Joined: Jan 2009
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QUOTE(Baohulu55 @ Oct 12 2014, 02:06 PM) I need know more about acer warranty support since acer launched budget gaming laptop Me too, the Acer VN5 looks really nice but ACER used to have a bad reputation.Not sure if they have improved. Any comments guys? |
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Dec 15 2014, 01:17 PM
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Senior Member
5,367 posts Joined: Aug 2009
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QUOTE(Dbassnut @ Dec 15 2014, 12:52 PM) Me too, the Acer VN5 looks really nice but ACER used to have a bad reputation. Spec-wise, yes. Tremendously.Not sure if they have improved. Any comments guys? Quality and after sale, I don't think the improvement is on par with spec. Anyhow, the number of complaints arise from Acer is indeed lessen compared to previous times. |
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Dec 15 2014, 01:19 PM
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Senior Member
750 posts Joined: Jun 2006 From: Johor Bahru, Johor
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QUOTE(Mr.Docter @ Dec 15 2014, 01:17 PM) Spec-wise, yes. Tremendously. how you know number of complaints is getting lesser? Quality and after sale, I don't think the improvement is on par with spec. Anyhow, the number of complaints arise from Acer is indeed lessen compared to previous times. |
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Dec 15 2014, 01:21 PM
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Senior Member
5,367 posts Joined: Aug 2009
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QUOTE(danieltan @ Dec 15 2014, 01:19 PM) how you know number of complaints is getting lesser? I should be more specific. Based on reading especially here in Forum.Lowyat.NET.A friend of mine purchased Nitro too recently. The quality is brilliant. |
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Dec 15 2014, 01:33 PM
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Senior Member
2,152 posts Joined: Nov 2008
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QUOTE(Dbassnut @ Dec 15 2014, 12:52 PM) Me too, the Acer VN5 looks really nice but ACER used to have a bad reputation. I'm in the same dilemma right now. Not sure to choose between ACER or ASUS. Both comes with GTX860m model.Not sure if they have improved. Any comments guys? I once used ACER brand for around 3 years back in the year 2010. I never claim any warranty because the laptop is still perfect even after so many years. Actually, my only concern with the Acer V Nitro is the silver-coloured plastic hinge. But I went to survey the laptop just now.....it actually looks pretty elegant ! The IPS panel caught my attention, too. How to say? The screen quality is equivalent to Samsung Amoled display. Oh yes, my sister's Acer laptop internal hard disk was broken due to lightning. She managed to claim warranty from Acer and they help to fix for free, .....ofcourse, we didn't say it's due to lightning at the service centre |
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Dec 18 2014, 02:17 AM
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Junior Member
145 posts Joined: Jan 2009 From: Meow~
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Thinking of buying Acer thou
but having rumours that ots either keep on spoiling or perfect I'm using Acer now for 4 years without any problem aside from overheat is Acer v nitro the best deal? |
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Dec 18 2014, 04:45 PM
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Senior Member
1,060 posts Joined: Feb 2010
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Question for any laptop is
"Will it overheat"? Ideally should spend some time with a display unit, loading in games and playing them BUT in Malaysia does such a setup exist? Better to get the laptop, confirm got 1-to-1 exchange within a week, Use annual leave, use that laptop for 1 week with extreme gaming (at least 1 day, try gaming for 24 hours). Then you will know. QUOTE(shinnsohai @ Dec 18 2014, 02:17 AM) Thinking of buying Acer thou but having rumours that ots either keep on spoiling or perfect I'm using Acer now for 4 years without any problem aside from overheat is Acer v nitro the best deal? |
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Dec 18 2014, 05:07 PM
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All Stars
12,089 posts Joined: Jun 2014 From: Kuchai Lama
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QUOTE(AnimeSinceForever @ Dec 18 2014, 04:45 PM) Question for any laptop is not much brand got 1 to 1 le.. can tell us other than dell retail"Will it overheat"? Ideally should spend some time with a display unit, loading in games and playing them BUT in Malaysia does such a setup exist? Better to get the laptop, confirm got 1-to-1 exchange within a week, Use annual leave, use that laptop for 1 week with extreme gaming (at least 1 day, try gaming for 24 hours). Then you will know. |
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Dec 18 2014, 05:30 PM
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Senior Member
1,060 posts Joined: Feb 2010
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There is 1 to 1 (for MANY computer dealers),
BUT BIG, HIGH TEMPERATURE, UNUSABLE PROBLEM has to happen within 1 week. e.g. graphic card stops working, e.g. display dead e.g. cannot boot Small problem like: My keyboard got issue with some keys or Doesn't detect USB device ... You will be waiting a LOOOONG time QUOTE(myway1985 @ Dec 18 2014, 05:07 PM) not much brand got 1 to 1 le.. can tell us other than dell retail |
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Dec 18 2014, 05:34 PM
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All Stars
12,089 posts Joined: Jun 2014 From: Kuchai Lama
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QUOTE(AnimeSinceForever @ Dec 18 2014, 05:30 PM) There is 1 to 1 (for MANY computer dealers), i means send back to factory for 1 to 1 exchange.. those shop 1 no good la. they will just fix it n sell againBUT BIG, HIGH TEMPERATURE, UNUSABLE PROBLEM has to happen within 1 week. e.g. graphic card stops working, e.g. display dead e.g. cannot boot Small problem like: My keyboard got issue with some keys or Doesn't detect USB device ... You will be waiting a LOOOONG time |
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Dec 18 2014, 05:39 PM
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Senior Member
1,060 posts Joined: Feb 2010
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As long as you are not the unfortunate one, that is okay.
Consumer laws weak in Malaysia therefore After sales support must be strong. Besides, most people have no choice but to buy retail, pay via iPmart there are problems too. Just too bad for users that don't have the chance to "thrash" their machines just after they get it. QUOTE(myway1985 @ Dec 18 2014, 05:34 PM) i means send back to factory for 1 to 1 exchange.. those shop 1 no good la. they will just fix it n sell again |
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Dec 18 2014, 06:03 PM
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All Stars
12,089 posts Joined: Jun 2014 From: Kuchai Lama
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QUOTE(AnimeSinceForever @ Dec 18 2014, 05:39 PM) As long as you are not the unfortunate one, that is okay. i do agree on the weak enforcement part... we r too smart to find the loopholes in the systemConsumer laws weak in Malaysia therefore After sales support must be strong. Besides, most people have no choice but to buy retail, pay via iPmart there are problems too. Just too bad for users that don't have the chance to "thrash" their machines just after they get it. |
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Mar 5 2015, 10:22 AM
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Junior Member
32 posts Joined: Mar 2010
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QUOTE(Spade @ Jul 6 2012, 04:52 PM) Right now my interest lies in ULV processor. Right now AMD ULV seems promissing with better integrated GPU than Intel. I don't understand. I'm no compgeek but AMD?? WHY? I thought from all things I've read NVIDIA seems to be the best, of course that's if you also pair it with Intel and stuff. I thought AMD was the inferior GPU AND CPU. Pray tell, why??Your guess is right. I am an AMD die-hard fan. Do let me know as soon as dell come up with AMD ULV processor as I love to have Dell NBD on-site warranty support. |
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Mar 11 2015, 02:58 PM
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Junior Member
139 posts Joined: Nov 2005
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Best Support, no doubt - Dell, HP, Lenovo ... All these got option for onsite support NBD ........ Option means, when you buy/add-on warranty, open eye big big, there are multiple types of warranty, some onsite some no, so dont blame ppl if you dont make it clear when you do your purchase, esp if you buy from fair, you must enquire in DETAIL. Sometimes unit with "sales" come with carry in warranty, means u need to go their center no on-site ...... Ask ask ask and read read read ...
Want to risk yourself, Asus ... Check out a long thread, you will know how GREAT Asus laptop support is Acer laptop, commercial got onsite support NBD ... Acer consumer laptop, not sure, better ask NBD = Next Business Day Support |
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Mar 11 2015, 03:13 PM
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All Stars
12,089 posts Joined: Jun 2014 From: Kuchai Lama
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QUOTE(tcheric @ Mar 11 2015, 02:58 PM) Best Support, no doubt - Dell, HP, Lenovo ... All these got option for onsite support NBD ........ Option means, when you buy/add-on warranty, open eye big big, there are multiple types of warranty, some onsite some no, so dont blame ppl if you dont make it clear when you do your purchase, esp if you buy from fair, you must enquire in DETAIL. Sometimes unit with "sales" come with carry in warranty, means u need to go their center no on-site ...... Ask ask ask and read read read ... Dell all nbd... n onsiteWant to risk yourself, Asus ... Check out a long thread, you will know how GREAT Asus laptop support is Acer laptop, commercial got onsite support NBD ... Acer consumer laptop, not sure, better ask NBD = Next Business Day Support |
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Mar 11 2015, 03:59 PM
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Junior Member
139 posts Joined: Nov 2005
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QUOTE(myway1985 @ Mar 11 2015, 03:13 PM) Dell all nbd... n onsite LoL ... Multiple types bro ... Please find following - Carry-In Service after Remote Diagnosis - ProSupport: Next Business Day Onsite Service - ProSupport: Next Business Day Onsite Service W/Accidental Damage - Ltd Hardware Warranty, InHome Service after Remote Diagnosis - Ltd Hardware Warranty, InHome Service after Remote Diagnosis W/Accidental Damage So I always advice ppl to ask or tag along a tech friend HP, Acer, Lenovo ... All also got diff types/tiers of warranty ... Of cuz, the more you want, on-site la, fast response la, etc etc, the more u have to pay ... Choose the one suit your budget/need =D This post has been edited by tcheric: Mar 11 2015, 04:00 PM |
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Mar 24 2015, 08:24 AM
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Junior Member
327 posts Joined: Jun 2010
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Anyone knows whether there is option to extend warranty for lenovo gaming notebook? Is it 2 year base only or 2 years + 1 years extended or is there 2 years base + 2 years extended warranty option?
Thanks. |
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Jul 15 2015, 07:43 PM
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Junior Member
255 posts Joined: Feb 2006 From: Penang
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my qosmio x70 sangkut in Teledynamics . Icon City for almost 2 months and the reason given is
1) Changed gpu and mobo. Still no display 2) Request for processor replacement sent but they dont know how long it will take 3) Singapore Toshiba delaying the entire process. After almost 2 months, they call me and tell this and the laptop is still cold. This post has been edited by darjana: Jul 15 2015, 07:44 PM |
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Jul 17 2015, 12:28 PM
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Senior Member
1,526 posts Joined: Jul 2015
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QUOTE(rizal13 @ Mar 24 2015, 08:24 AM) Anyone knows whether there is option to extend warranty for lenovo gaming notebook? Is it 2 year base only or 2 years + 1 years extended or is there 2 years base + 2 years extended warranty option? Warranty support service, if you are in Klang Valley, should go to the IBM centre at BU (better service than the one at LYP smile.gif )Thanks. Lenovo also offer on site service (but not standard, need to upgrade). You can extend warranty service through Lenovo resellers, don't need to contact Lenovo Malaysia. However, Lenovo extended warranty only applicable to certain models, and have to go through Lenovo official distributors/resellers. |
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Aug 20 2015, 11:40 AM
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Junior Member
7 posts Joined: Apr 2014
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QUOTE(DS_Legacy @ Jul 17 2015, 12:28 PM) Warranty support service, if you are in Klang Valley, should go to the IBM centre at BU (better service than the one at LYP smile.gif ) Talking about Lenovo;Lenovo also offer on site service (but not standard, need to upgrade). You can extend warranty service through Lenovo resellers, don't need to contact Lenovo Malaysia. However, Lenovo extended warranty only applicable to certain models, and have to go through Lenovo official distributors/resellers. Has anyone any latest experience with lenovo service centre? How fast is their repairs for notebook or handphone? Any service centres around PJ, SJ, Klang Valley (excluding KL)? Would appreciate any feedback. Also would it be better to buy through Harvey Norman? Any latest feedback on this? |
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Aug 21 2015, 05:41 PM
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Junior Member
482 posts Joined: May 2006 From: Seremban/KL
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Lenovo... i never deal with consumer laptop, but business class laptops for my companies
We are using E430, E440 and E450, E440 giving the most issue to us, we had logged more than 20 cases to Lenovo, but each time their engineer onsite, they are not able to find the root cause. All of the necessary logs, print screen, etc, that they request are send to them periodically, and their engineer also collecting data and clone an image of the HDD for testing purpose, but still not able to catch the bug. we had complaint till their AP (Asia Pacific) CS level. Yes they are fast respond, but always no permanent solution on our cases. At the end of the day, we discovered that the pre-install Lenovo SW is the root cause that giving us blue screen, slow files loading, etc. We had feedback to our Lenovo AP Account Manager, but they keep defending on their bloody SW, until I deliver 1 unit of E440 that without any Lenovo SW to their SG Office and let them test run, then only they send down their engineer to our office and uninstall all un-necessary Lenovo SW. this case had been dragged for 7 months! For Dell, so far so good, each time if there is case logged, they respond very fast and follow up closely. I kinda like their service FYI, we had 150++ units of Lenovo, 40++ Dell, 15 MS Surface Pro 3, and 10++ Asus in my company, each unit subscribed 3 yrs NBD, except Asus that doesn't have option on NBD. Below is the cases logged statisic for your reference (year 2015, Jan till August): Lenovo - 27 cases Dell - 6 Cases Asus - NIL MS Surface Pro 3 - 2 cases Hope above info can help you out This post has been edited by yhcyber: Aug 21 2015, 05:42 PM |
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Aug 21 2015, 10:08 PM
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All Stars
12,089 posts Joined: Jun 2014 From: Kuchai Lama
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QUOTE(yhcyber @ Aug 21 2015, 05:41 PM) Lenovo... i never deal with consumer laptop, but business class laptops for my companies Interest to add another 100 Dell?We are using E430, E440 and E450, E440 giving the most issue to us, we had logged more than 20 cases to Lenovo, but each time their engineer onsite, they are not able to find the root cause. All of the necessary logs, print screen, etc, that they request are send to them periodically, and their engineer also collecting data and clone an image of the HDD for testing purpose, but still not able to catch the bug. we had complaint till their AP (Asia Pacific) CS level. Yes they are fast respond, but always no permanent solution on our cases. At the end of the day, we discovered that the pre-install Lenovo SW is the root cause that giving us blue screen, slow files loading, etc. We had feedback to our Lenovo AP Account Manager, but they keep defending on their bloody SW, until I deliver 1 unit of E440 that without any Lenovo SW to their SG Office and let them test run, then only they send down their engineer to our office and uninstall all un-necessary Lenovo SW. this case had been dragged for 7 months! For Dell, so far so good, each time if there is case logged, they respond very fast and follow up closely. I kinda like their service FYI, we had 150++ units of Lenovo, 40++ Dell, 15 MS Surface Pro 3, and 10++ Asus in my company, each unit subscribed 3 yrs NBD, except Asus that doesn't have option on NBD. Below is the cases logged statisic for your reference (year 2015, Jan till August): Lenovo - 27 cases Dell - 6 Cases Asus - NIL MS Surface Pro 3 - 2 cases Hope above info can help you out |
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Aug 24 2015, 01:15 PM
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Junior Member
482 posts Joined: May 2006 From: Seremban/KL
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QUOTE(myway1985 @ Aug 21 2015, 10:08 PM) Interest to add another 100 Dell? Yes i am, but Stupiak regional IT boss which is my boss insist for Lenovo....  If its my say then i m pretty sure that my office is Dell territory... |
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Aug 24 2015, 01:24 PM
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All Stars
12,089 posts Joined: Jun 2014 From: Kuchai Lama
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QUOTE(yhcyber @ Aug 24 2015, 01:15 PM) Yes i am, but Stupiak regional IT boss which is my boss insist for Lenovo.... He got Commission by lenovo salesman.. tell him I can giv more Commission.. ask him switch to me.. hehe... If its my say then i m pretty sure that my office is Dell territory... Precision t7610 20k spec I can giv 17k.. balance his Commission.. haha.. urs separate |
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Mar 27 2018, 08:56 AM
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Junior Member
175 posts Joined: Dec 2011
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QUOTE(yhcyber @ Aug 21 2015, 05:41 PM) Lenovo... i never deal with consumer laptop, but business class laptops for my companies Hi .. so Asus a better brand (for a home user)? Can recommend a particular model?We are using E430, E440 and E450, E440 giving the most issue to us, we had logged more than 20 cases to Lenovo, but each time their engineer onsite, they are not able to find the root cause. All of the necessary logs, print screen, etc, that they request are send to them periodically, and their engineer also collecting data and clone an image of the HDD for testing purpose, but still not able to catch the bug. we had complaint till their AP (Asia Pacific) CS level. Yes they are fast respond, but always no permanent solution on our cases. At the end of the day, we discovered that the pre-install Lenovo SW is the root cause that giving us blue screen, slow files loading, etc. We had feedback to our Lenovo AP Account Manager, but they keep defending on their bloody SW, until I deliver 1 unit of E440 that without any Lenovo SW to their SG Office and let them test run, then only they send down their engineer to our office and uninstall all un-necessary Lenovo SW. this case had been dragged for 7 months! For Dell, so far so good, each time if there is case logged, they respond very fast and follow up closely. I kinda like their service FYI, we had 150++ units of Lenovo, 40++ Dell, 15 MS Surface Pro 3, and 10++ Asus in my company, each unit subscribed 3 yrs NBD, except Asus that doesn't have option on NBD. Below is the cases logged statisic for your reference (year 2015, Jan till August): Lenovo - 27 cases Dell - 6 Cases Asus - NIL MS Surface Pro 3 - 2 cases Hope above info can help you out |
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Mar 27 2018, 03:13 PM
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Junior Member
482 posts Joined: May 2006 From: Seremban/KL
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QUOTE(Dino168 @ Mar 27 2018, 08:56 AM) Hi .. so Asus a better brand (for a home user)? Can recommend a particular model? For Home user, I would say ASUS doing quite a good job, from my own experience, even some said that the faulty rate is higher than other brands like Acer.I will put it that way - Asus having a better cooling system than others, and this is the most important part for me. My old Acer keep shutting down due to overheat (hitting the temperature threshold in bios) and so far my both Asus doesn't have such issue. Beside Asus, MSI and Dell also did a good job on the cooling part. Bear in mind, that temperature is the killer for component. It is depend on what kind of user you are - internet surfer, Movie lover, gaming master, multimedia, etc., you should choose a suitable laptop series based on it, so I wont say which model but u decide the preference Maybe you need to put up your budget, preferred size, usage, etc. than only check what series that suit you, not only Asus but other brands as well. |
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Apr 15 2018, 12:46 PM
Show posts by this member only | IPv6 | Post
#228
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Senior Member
8,240 posts Joined: Apr 2017
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QUOTE(yhcyber @ Mar 27 2018, 03:13 PM) Asus having a better cooling system than others Umm no. Their FX and GL lineup have mediocre cooling. Look at model not brand, brand is less relevant. Always choose model. |
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Nov 9 2018, 08:32 AM
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Newbie
1 posts Joined: Mar 2006
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QUOTE(ZM Fong @ Apr 15 2018, 12:46 PM) Umm no. Their FX and GL lineup have mediocre cooling. Look at model not brand, brand is less relevant. Always choose model. And don't forget, Asus also has the loudest fan noise around which would be super annoying if you are in a quite office.. |
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Nov 9 2018, 10:28 AM
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Senior Member
4,676 posts Joined: Sep 2012
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QUOTE(Dino168 @ Mar 27 2018, 08:56 AM) Hi .. so Asus a better brand (for a home user)? Can recommend a particular model? Hell no, Asus is totally shit. High QC problems and even worse after sales service. Went through 4 "mid tier" laptop before found a decent one, but within few days of purchase had to send in for service.Best part is that they do not have ready spare parts, so be prepared to wait for "MONTHS" for them just to order the part from Taiwan. And not guaranteed that part will fix your problems. Just like mine, waited for a month for the part to arrive, only for them to say another part got problem and have to order ANOTHER part. Asus suck so bad. |
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Jan 13 2020, 05:35 PM
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Probation
1 posts Joined: Jan 2020
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Dell service center is pretty good. The moment you walk-in, you cant ask their technician to perform the test for you. If you are early, they will do the replacement immediately. because laptops are gadgets and they can collapse at any time. here uae technicians can help you fixing your device within the minimum time they can solve your every query visit this site dell laptop battery
https://pictr.com/images/2020/01/13/5Cxzhx.md.jpg |
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Dec 15 2020, 09:45 AM
Show posts by this member only | IPv6 | Post
#232
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Junior Member
271 posts Joined: Dec 2008 From: Kay El 
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I'd like to add my rwo cents on Lenovo.
My usb C charging port failed after 10 days into the ownership of a Thinkpad E14, R7 and after calling them their so called premier service centre, the couldn't do anything about it except wait 3 weeks for a new mother board to arrive. They even threatened me that 1 to 1 exchange needs management approval and may take even longer. When the due date arrives and i called to check on the arrival of the parts (yes i had to call myself to follow up. No updates whatsoever), it was pushed back another week. Finally when it came, the "technician" broke my back cover's clip. But they agreed to replace it. So in total, the service is mediocre, technician have zero know how. All in all very unpleasant. Would i stay away from them? No. Cause the laptop is really good (for me atleast) and they solved the problem in the end and also extended the warrant accordingly. |
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