Outline ·
[ Standard ] ·
Linear+
TOP 3 (and Worst 3) Warranty Support in Malaysia, On Site Support: Laptop/Desktop
|
raymondtong94
|
 Mar 31 2013, 11:55 AM
|
|
QUOTE(PF T.J. @ Mar 31 2013, 11:16 AM) For the time being, I guess it'll be good to have a Dell as a primary notebook. The secondary notebook can be any brand since you will always have one to use even when one breaks down  thats a good idea. i will keep my old elitebook after i got an alienware. then i will give the elitebook to my younger nephew after i got a hybrid laptop.  seriously, business laptops last longer than any consumer line laptops, even though they looked ugly. my elitebook will be 3 years old this year and by the time i purchase alienware, it will be 4 years old. by the time the elitebook turns 6 years old, i will get myself a hybrid laptop, for personal business usage. im sure my elitebook will last 6 years.  This post has been edited by raymondtong94: Mar 31 2013, 11:56 AM |
|
|
|
|
|
raymondtong94
|
Mar 31 2013, 01:26 PM
|
|
|
QUOTE(PF T.J. @ Mar 31 2013, 01:15 PM) im not rich lol. it takes a long time of savings to purchase my favourites. |
|
|
|
|
|
raymondtong94
|
Sep 14 2013, 02:24 PM
|
|
|
QUOTE(suadrif @ Sep 14 2013, 12:42 PM) not all Dell come with onsite warranty. head up to my complain thread and u can see i've been manipulated by Dell. are you sure about that? please specify the model. FYI, if you loose your order number, then your on-site warranty goes poof. so it is important to keep the boxing and/or receipt. if you wanted to recycle the boxing, at least the white sticker that sticks to the boxing are cut out as the order number details are there. This post has been edited by raymondtong94: Sep 14 2013, 02:26 PM |
|
|
|
|
|
raymondtong94
|
Sep 14 2013, 03:25 PM
|
|
|
QUOTE(suadrif @ Sep 14 2013, 03:02 PM) me myself quite surprise when i had this problem. i am truly frustrated and i filed an official complain report to Dell. just for the sake of other user, please check your warranty terms. onsite means onsite inHome means carry in QUOTE Quoted from Dell
Enjoy the convenience of Dell's In-Home repair service following phone and/or online Remote Diagnosis. For issues covered by your Limited Hardware Warranty, technician and/or part will be dispatched, if necessary, usually within 1 or 2 business days following completion of Remote Diagnosis. In-Home service is available, Monday to Friday during standard service hours from 9am to 5pm, business day.
-Service is inclusive of labour and parts, but excludes software and third party products.
-External peripherals (such as monitor, mouse and keyboard) may be delivered using a courier for customer installation.
-An on-site engineer will only be provided if deemed necessary following telephone based troubleshooting with a Dell technician.
-Response times may vary in remote or difficult to reach locations.
-Service is carried out in accordance with Dell's terms and conditions. Copies are available on request. this means, after a phone call made to diagnose your problem, and users arent still able to fix the problem, then a technician will be dispatched. not sure whether if they really did diagnose your problem through phone call. This post has been edited by raymondtong94: Sep 14 2013, 03:28 PM |
|
|
|
|
|
raymondtong94
|
Sep 14 2013, 06:44 PM
|
|
|
QUOTE(suadrif @ Sep 14 2013, 06:03 PM) From what i understand, and based on experience, its regardless of which model they still offer onsite warranty. Thats why i filed a complain and want to share to other forumers to be caution. But out of nowhere there's a guy act like kid, blaming its my fault, i just closed the thread to avoid further argument. yes, as stated even the basic warranty also has on-site support. by the way, you should know barbarians are everywhere. they dont even consider why is this happening and didnt try to understand the problem. i think the kid you are referring to is this fella? |
|
|
|
|
Quote
0.0235sec
0.39
6 queries
GZIP Disabled