my Sony laptop - 3 years and still running. send for warranty? 0 times
my Asus laptop - 1 year screen hinge already cracked. took 1-2 months time to replace because of "no parts"

user problem? both laptop same user, use for same thing

Acer? my housemate bought 1 back, less than 1 week already send for service.

i think
they sell those refurbished labeled as that
and not as new

the deal is dell used to (dono bout nowadays) do 1-to-1 change, thus leaving them with lots of broken item repairable
so after repairing them, they will be sold of to employee sales as refurbished unit at a lower prices
unscrupulous worker/contact would buy in bulk and sold them off as new

the other company would used sometime to repair the unit, thus no refurbished unit to be had and deal with

this might seem farfetch that dell would just swallow these return unit, repair and sell them off at lower/loss pricing
but this is a good tactic to get good reputation from the masses
the % of issue is gonna be low, so no harm having to absorb the returns loss with more sales due to popular reputations

Acer in the past has personally been a hit and miss affair with me. I've experienced from 1 hour to a maximum of two weeks getting service from them, which I think is quite standard these days, notwithstanding what Dell and other onsite providers are doing.

Being serviced by Highpoint do have its advantages. They are present in most major cities, so sending for warranty claim is not much of a hassle.

I'm also curious about MSI warranty services... later this lappy got problem banyak pening 

Highpoint services was fine

Never trust shop people
They are being paid with each purchase from a customer whereas the sifu here are not. We have nothing to gain, and nothing to lose 
They probably bring out the thousands-of-years-ago Squaretrade reliability survey to show people that Asus is the most reliable 
Anyways, the additional 2 years is probably shop covered only...

+1, if you were to have the exact same problem with other brands, say Asus.. its 4 x (2 months for each repairs) + an exorbitant phone bill + high blood pressure 

I have some friends also experiencing the same problem with Dell though, they reported problem A, but technician came and repair problem B
I think it has to do with miscommunication since not everyone is as tech savvy as the sifus and forumers here 

For the time being, I guess it'll be good to have a Dell as a primary notebook. The secondary notebook can be any brand since you will always have one to use even when one breaks down 

thats a good idea. i will keep my old elitebook after i got an alienware. then i will give the elitebook to my younger nephew after i got a hybrid laptop.

seriously, business laptops last longer than any consumer line laptops, even though they looked ugly. my elitebook will be 3 years old this year and by the time i purchase alienware, it will be 4 years old. by the time the elitebook turns 6 years old, i will get myself a hybrid laptop, for personal business usage. im sure my elitebook will last 6 years.

Lenovo's on-site warranty support is quite expensive iinm... but I'm not too sure, and most sellers do not talk much about it.. perhaps its better to check with shops? 
Can try to ask nexus2238 sifu about the warranty support as well, he has experienced it before haha 

A bit of background:
I worked in my prev employer (a rather big MNCs) for 5 years. At the time that I joined, they just migrated every laptops and desktops from Dell to Lenovo. I had T400 / 410 / 420 over 5 years. Lenovo Malaysia service to my IT and myself personally has been top notch (caveat: we are talking about service to MNCs client here )

Anyway, last year I bought Y580, and found out that Lenovo Malaysia actually also provide on site warranty service for certain consumer laptops, so I lapped it up, extended the 2 years International Warranty to 3 years on site warranty for ~ RM250. So far never has to use the warranty (touch wood). The onstie warranty for consumer laptop is not pushed by Lenovo Malaysia, buyers have to ask.

Btw, Lenovo Malaysia outsource the warranty support to a few parties in Malaysia, iinm, and IBM happen to be one of them (all business class Think-series machine are supported by IBM). The onsite service for consumer line is also handled by IBM as well.

Yes, I paid ~ RM250 to upgrade the warranty from 2 years International Warranty to 3 years on site warranty.

As I said, Lenovo Malaysia don't offer on site warranty to all the consumer laptop models. As far as I know, Essential G series is definitely out, Y series is definitely in, the rest you have to find out for yourself

"get the warranty extendion a the point of purchase" - Sorry don't understand I bought the upgrade at the point of purchase. I had to registered the upgrade online with Lenovo. The warranty status when I check online at the time of purchase was 2 years International warranty. After registration, after ~ 3 weeks (I can't recall the exact time), when I checked online again, the warranty status was changed to 3 years on site warranty.

I actually bought it from 1 of the reseller at LYN garage sales forum here He is just a normal re-seller (selling lots of other brands), definitely not a Lenovo Malaysia branch.

I think ytlay sifu already answer the 2nd question.
The 1st question, let me pm you Not suppose to peddle ware or promote sales here