Lenovo... i never deal with consumer laptop, but business class laptops for my companies

We are using E430, E440 and E450, E440 giving the most issue to us, we had logged more than 20 cases to Lenovo, but each time their engineer onsite, they are not able to find the root cause. All of the necessary logs, print screen, etc, that they request are send to them periodically, and their engineer also collecting data and clone an image of the HDD for testing purpose, but still not able to catch the bug.

we had complaint till their AP (Asia Pacific) CS level. Yes they are fast respond, but always no permanent solution on our cases. At the end of the day, we discovered that the pre-install Lenovo SW is the root cause that giving us blue screen, slow files loading, etc. We had feedback to our Lenovo AP Account Manager, but they keep defending on their bloody SW, until I deliver 1 unit of E440 that without any Lenovo SW to their SG Office and let them test run, then only they send down their engineer to our office and uninstall all un-necessary Lenovo SW. this case had been dragged for 7 months!

For Dell, so far so good, each time if there is case logged, they respond very fast and follow up closely. I kinda like their service

FYI, we had 150++ units of Lenovo, 40++ Dell, 15 MS Surface Pro 3, and 10++ Asus in my company, each unit subscribed 3 yrs NBD, except Asus that doesn't have option on NBD.

Below is the cases logged statisic for your reference (year 2015, Jan till August):
Lenovo - 27 cases
Dell - 6 Cases
Asus - NIL
MS Surface Pro 3 - 2 cases

Hope above info can help you out

This post has been edited by yhcyber: Aug 21 2015, 05:42 PM

Yes i am, but Stupiak regional IT boss which is my boss insist for Lenovo....

If its my say then i m pretty sure that my office is Dell territory...

For Home user, I would say ASUS doing quite a good job, from my own experience, even some said that the faulty rate is higher than other brands like Acer.

I will put it that way - Asus having a better cooling system than others, and this is the most important part for me. My old Acer keep shutting down due to overheat (hitting the temperature threshold in bios) and so far my both Asus doesn't have such issue. Beside Asus, MSI and Dell also did a good job on the cooling part. Bear in mind, that temperature is the killer for component.

It is depend on what kind of user you are - internet surfer, Movie lover, gaming master, multimedia, etc., you should choose a suitable laptop series based on it, so I wont say which model but u decide the preference

Maybe you need to put up your budget, preferred size, usage, etc. than only check what series that suit you, not only Asus but other brands as well.