Talking about Lenovo;

Has anyone any latest experience with lenovo service centre?
How fast is their repairs for notebook or handphone?
Any service centres around PJ, SJ, Klang Valley (excluding KL)?

Would appreciate any feedback.

Also would it be better to buy through Harvey Norman?
Any latest feedback on this?

Lenovo... i never deal with consumer laptop, but business class laptops for my companies

We are using E430, E440 and E450, E440 giving the most issue to us, we had logged more than 20 cases to Lenovo, but each time their engineer onsite, they are not able to find the root cause. All of the necessary logs, print screen, etc, that they request are send to them periodically, and their engineer also collecting data and clone an image of the HDD for testing purpose, but still not able to catch the bug.

we had complaint till their AP (Asia Pacific) CS level. Yes they are fast respond, but always no permanent solution on our cases. At the end of the day, we discovered that the pre-install Lenovo SW is the root cause that giving us blue screen, slow files loading, etc. We had feedback to our Lenovo AP Account Manager, but they keep defending on their bloody SW, until I deliver 1 unit of E440 that without any Lenovo SW to their SG Office and let them test run, then only they send down their engineer to our office and uninstall all un-necessary Lenovo SW. this case had been dragged for 7 months!

For Dell, so far so good, each time if there is case logged, they respond very fast and follow up closely. I kinda like their service

FYI, we had 150++ units of Lenovo, 40++ Dell, 15 MS Surface Pro 3, and 10++ Asus in my company, each unit subscribed 3 yrs NBD, except Asus that doesn't have option on NBD.

Below is the cases logged statisic for your reference (year 2015, Jan till August):
Lenovo - 27 cases
Dell - 6 Cases
Asus - NIL
MS Surface Pro 3 - 2 cases

Hope above info can help you out

This post has been edited by yhcyber: Aug 21 2015, 05:42 PM

Interest to add another 100 Dell?

Yes i am, but Stupiak regional IT boss which is my boss insist for Lenovo....

If its my say then i m pretty sure that my office is Dell territory...

He got Commission by lenovo salesman.. tell him I can giv more Commission.. ask him switch to me.. hehe...

Precision t7610 20k spec I can giv 17k.. balance his Commission.. haha.. urs separate

Hi .. so Asus a better brand (for a home user)? Can recommend a particular model?

For Home user, I would say ASUS doing quite a good job, from my own experience, even some said that the faulty rate is higher than other brands like Acer.

I will put it that way - Asus having a better cooling system than others, and this is the most important part for me. My old Acer keep shutting down due to overheat (hitting the temperature threshold in bios) and so far my both Asus doesn't have such issue. Beside Asus, MSI and Dell also did a good job on the cooling part. Bear in mind, that temperature is the killer for component.

It is depend on what kind of user you are - internet surfer, Movie lover, gaming master, multimedia, etc., you should choose a suitable laptop series based on it, so I wont say which model but u decide the preference

Maybe you need to put up your budget, preferred size, usage, etc. than only check what series that suit you, not only Asus but other brands as well.

Umm no. Their FX and GL lineup have mediocre cooling. Look at model not brand, brand is less relevant. Always choose model.

And don't forget, Asus also has the loudest fan noise around which would be super annoying if you are in a quite office..

Hell no, Asus is totally shit. High QC problems and even worse after sales service. Went through 4 "mid tier" laptop before found a decent one, but within few days of purchase had to send in for service.
Best part is that they do not have ready spare parts, so be prepared to wait for "MONTHS" for them just to order the part from Taiwan. And not guaranteed that part will fix your problems.

Just like mine, waited for a month for the part to arrive, only for them to say another part got problem and have to order ANOTHER part. Asus suck so bad.

Dell service center is pretty good. The moment you walk-in, you cant ask their technician to perform the test for you. If you are early, they will do the replacement immediately. because laptops are gadgets and they can collapse at any time. here uae technicians can help you fixing your device within the minimum time they can solve your every query visit this site dell laptop battery

https://pictr.com/images/2020/01/13/5Cxzhx.md.jpg

I'd like to add my rwo cents on Lenovo.

My usb C charging port failed after 10 days into the ownership of a Thinkpad E14, R7 and after calling them their so called premier service centre, the couldn't do anything about it except wait 3 weeks for a new mother board to arrive. They even threatened me that 1 to 1 exchange needs management approval and may take even longer.

When the due date arrives and i called to check on the arrival of the parts (yes i had to call myself to follow up. No updates whatsoever), it was pushed back another week. Finally when it came, the "technician" broke my back cover's clip. But they agreed to replace it.

So in total, the service is mediocre, technician have zero know how. All in all very unpleasant.

Would i stay away from them? No. Cause the laptop is really good (for me atleast) and they solved the problem in the end and also extended the warrant accordingly.