I'll be planning to buy a new macbook aluminum soon. Since the price is pretty much standardized for all mac stores, is there any added advantage from buying from mac city, machines, or any of the other mac stores?

Tx.

This post has been edited by OmniAtlas: Jan 5 2010, 12:51 PM

i know machines give 2% rebate (no real cash, but you can use it to buy other product).

i myself bought @ machines klcc. the 2% rebate, i bought ipod wall plug charger...i just need to add rm14 for the ipod after deduct the rebate i got from macbook purchase. even the rm14 i paid got rebate 5% since i bought ipod accessory.

sumore machine got ezy payment without extra charges. other shop i dunno, never buy anything.

all mac product...i guess 2%...ipod..5%

This post has been edited by chipun: Nov 30 2008, 04:38 PM

Can i tumpang here with another option - Switch which located at SOGO.

I am considering it due to they accepts OCBC card.

If its 2 % "cashback", that can amount to a significant difference if I buy a macbook. The thing is, 1Utama is closer.

Maybe I can go to Mac City and strike a deal.

hold back, machines is coming to 1utama on december


bye bye mac city

This post has been edited by torreto: Nov 30 2008, 05:40 PM

they opening another one? they just open one in jaybee shiti square

yeah, they're opening another one in one utama very soon

^

yea i juz saw it.. same row as tower records~

Once Machines open at 1 utama, mac city sure no business d

I doubt it... surely Mac City has some advantage... they've been there for one whole year now ...

Hah great, then I can just jump over shop by shop until one of them gives me a better deal.

hah, i remember i went to 9 apple reseller in 1 day, just to find a Rebel Touch Black for my friend, but at last nothing.....

Mac City is nice in customer service IMO.. especially the one in cineleisure.. ask for Amelia!

hmmm..without extra charges?..What credit card did you use?
Machines Mid Valley charge me extra 2%..

---

Added on December 1, 2008, 8:27 amI do found that Mac City people friendlier than Machines...
(Not to say that Machines people are friendly... )

This post has been edited by Mr. Alby: Dec 1 2008, 08:27 AM

wow..realli? in 1 utama wor? hmm

thanks for the tip
need to get me classic checked

@ Mr Alby
that's interesting... cos based on machines website its 0% for Ambank, Citibank, CIMB, HSBC & Maybank...

Yup...they said bcoz im using CC..
Maybe bcoz it was a year ago..(Im using Alliance Bank)

Mac City in 1U is where i bought the Coolcase for my iPod touch... That shop seems to be very popular on weekends, it was almost full last Saturday!

But when Machines opens, Mac City is sure to face intense competition over there!

Yes, Mac City has better Customer service support. The staff in Machines (well the ones in mid-valley) are quite clueless most of the time and are just wandering around.

It might vary from store to store, oh well.

Mac City locate at new wing..
machines locate at old wing..near to tgv

I couldnt agree more...

oh btw, any one have any idea about The apple store in Pavillion? Any better deals over there? Epicentre I believe its called. I checked out their website but its not very current.

got mine from epicentre...
their csr is quite good actually

@ OmniAtlas, Mr. Alby

please share with me whom you found to be clueless & wandering around...
I'd like to do something about it...
not just @ MV.. at any machines store...

Hm, perhaps the staff there have no training? It seems like it anyway. They don't seem like a very professional bunch.

BTW, Apple Store Malaysia just launched, I might just order direct since its cheaper with the educational discount, and free shipping.

Lol. Wrong info. Yup. No charges

This post has been edited by kazasho: Dec 1 2008, 03:53 PM

Edu discount is only for mac, not ipod, but they provide free engrave and free shipping

just got my macbook from the Ikano IT world or something, opposite of Harvey Norman. got the keyboard protector + Dicato backpack for free.

i personally like the backpack very much.

anyone know whats the best free gifts out there?

This post has been edited by scoch: Dec 1 2008, 04:42 PM

Alright...
I try to remember back the face and give out the name...
If Machines Sunway, they all ok...

OK? lol. last time when I went there when MBA first arrive, they even dont know how to switch it on. lulz.

used to buy all my mac products from mac city until one day ass itchy go and bought a mac desktop from machines, sunway. the staff were a bunch of dumbasses to say the least, had no idea what they're selling to begin with. then the mac broke down within 2 months from because of the 10.5.3 update but they said i corrupted the OS and wanted 200 bucks to fix it. and they asked me to bring it to the gardens branch to get it fixed because they really had no idea what was wrong with it. damn smart. want money but no idea what was wrong.

recently, the hdd died and sent it back to mac city, didn't want to deal with incompetent machines staff. they verified the hdd was dead within 5 minutes, gave me a 1 to 1 replacement within a week. no hassle, no charges, no questions asked. the staff are friendly, even gave me demo of a JBL iPod dock.

in other words, machines are useless and incompetent and mac city rocks.

haha...
maybe different shift...

I must say... I do appreciate the feedback from LYN members... and am retraining the staff as we go...

Hm, my problem was with a battery (1st gen black notebooks). The apple website said it was replaceable even though it was out of warranty. I spelled out the website on the phone -- don't know if they had dyslexia or something but they said they couldn't browse to it(!!). Ended up calling the KLCC branch and they said their engineers knew about the problem and it could be replaced. Called back machines in mid-valley, told them what the KLCC branch said and then everything was okay and they could replace it.

I think it depends where you go -- the KLCC are pretty well trained perhaps because of the cliental in that area.

Mac City has good service. I remember when the Mac Book Air first launched they were like one of the first stores to have the laptop -- machines (mid-valley) only got theirs like weeks (again unacceptable!) later. At the store they answered all my questions, and showed me how to use it. Also was looking out for some expensive earphones and they actually put the effort out to look in the stock base and told me that their shipment for for them was actually coming out that evening.

Didn't the Mac City at 1Utama replace another mac store? Or was it just bought out? Because I remember they renovated.

If Mac City can match the educational pricing of the Apple Store, or throw in some goodies I would def. buy from them again.

---

Added on December 1, 2008, 6:54 pmHey cool -- what price did you get your macbook for? If the stores throw in free gifts, ESPECIALLY a keyboard protector (I'm looking for one) then I'm in.

This post has been edited by OmniAtlas: Dec 1 2008, 06:54 PM

act i think it depends on where u go.i have no problem with machines.usually i always go to the garden branch,looking for some accessories n the ipod dock etc.
the staff is good in comm,i must say, n they are always available to help u.n also smile.

for the midvalley branch,usually they..i dont know,letting me juz wandering inside the shop,give me freedom to look for smthin or juz ignore me.but ill always alone in midvalley,i mean they didnt ask u "may i help u sir" or kind of thing.sometimes it also give me..u know,when no money but want to window shp,it gives me kinda freedom.

staff in machines at mid vel n garden always tuka2 tempat.so u might see staff at garden,then she or he will be at mid vel later.thanks to joy,chinese girl who act help me during buying ipod touch last saturday.its a busy weekend,but she still has effort to demo the touch to me.

mac city always rock.i go there twice, during weekend and after the launching of new macbook.i remember jazz (although hes not remember me.. ),for the first visit,he demo to me the jbl dock for ipod.lama jugak i thing,about 20 minutes,and give me some opinion also.second visit,he demo to me the new macbook,also the entry level one,waa..also give me comparison(although i knew it already),the weakness of new macbook (although i knew it already too).he kinda give the customer the pro n cons of this product,that product,which is brilliant.thats what we want as customer.this fella is good.

buy at apple online store if you're a student..got discount there..

or else, buy at machines..
got memberships and points..
you can cash in the points for any products at machines..

last time i remember cgcomputers offers rm500 voucher to shop for anything inside the shop if you buy macbook.
now no more i think..

my recommendation is, go and shope around all these shops, and buy from the most friendly one.

go buy at apple online store.haha.chepaer 200.can go but anything else

ya lor..even the ACPP got discount there..surprisingly..
but no discount for ipod.

ACPP got discount cause its an auto enroll program,cut cost etc etc its a package. of course you cant expect people to give you discount for everything,at the end of the day its their profit thats diminishing right?

Haven't encountered any useless staffs at Machines@MV so far, which is still my selected branch. Just popped by Epicentre@Pavillion yesterday and there are also one or two new staffs so they tend to check back with their supervisors more often.

Here's what I have to share.. I was inquiring regarding DDR3 ram upgrades for the macbook. Epicentre would've charged me rm999 for 2x2gb modules, but are willing to accept trade-ins of my old ones, so it becomes rm799. I called Machines(where i got my macbook from) and asked about the price. 2x2gb modules would only cost rm799, however there are no tradeins for rams.

@xaw5126 you're from machines ey?

yup, I'm with machines now

thumbs up for machines..

xaw, machines got sleeves for new mbp?
the one i ask in jaybee elek, even keyboard protector also dun have

Suddenly i feel that this topic already become a feedback topic for Apple stores in Malaysia...

even better.then those who want to buy can refer to this thread n choice.

no lah..educational discount i think government pay..

It's hard to be sure but from your post are you suggesting that somehow, our Malaysian government is subsidizing purchases made at the Apple Education store?

If so, dude, how old are you?

If not, could you please learn to post so people could actually understand you?

This post has been edited by MacDaNife: Dec 3 2008, 08:16 PM

Hm, the only benefits now that I can think of from the mac stores over here is that you'll be able to get your item immediately. I would be kind of worried to have my macbook shipped all the way from China -- someone might steal it.

BTW, anyone have experience with the malaysia apple mac store? How many days did it take to ship your item?

So far I very satisfy with Machines Sunway and Mac City Cineleisure
Because I did visit them and ask kind lot of questions.
They still be there to answer me.

i strongly think that government pay for the discount..
u see, the agreement is..one year you can only buy ONE mac, but unlimited ipod.
ipod no discount, mainly because it is not an eductional tools.
computers are educational tools.

government always give discounts for something related to education.
im from public UNI, and there's original windows vista ultimate selling at half the original price.
and microsoft office too.
but there is a red sticker on the box..got book picture on it. it writes there,
"ACADEMIC PRICE, not for use in commercial environment"

when you buy books also your parents can get income tax waive. if you are working, that you'll get the discount lah.

thats why i think its the government who pay for the discount. but i dont say it's a "yes" . dont get me wrong.

Well, it could be Apple doing their bit for the education world I guess? It would be highly unlikely that our dearest government will be paying for it. As for your Windows Vista ultimate and Office selling at cheaper price in Uni, that's actually Microsoft doing their bit for the education world as well. In US, doing so is also a type of marketing, to show that they actually contributed their part to the world, or to fulfill a certain quota by the government to do something for the country.

err bro i think you got confused between the government subsidies and apple store discount. Err i can vouch that this is apple's effort to lend a hand to the students, and its available to all places that has an apple online or apple store,the reason why is only one mac is because people can get greedy and buy a few macs under edu price even though they are not students and has nothing to do with the government haha. Seriously the only thing that they did is not tax computer items.

milo, think again

I plan to buy a Ipod touch tonight, and my friend told me that he has some membership card from Epicentre could give me 10% discount, but he not sure is for all the products or just the accessories only? any 1 of you guys know about that? I'm thinking about where to buy my ipod touch...

10% off for selected accessories only not applicable to ipod or macs,where got such thing one if this is the case machines and the rest tutup kedai ready lo

ouch man! ok, my wrong..

Oh.... thanks for the info... so what you guys think... just now i call Epicentre pavilion and they told me buy a ipod touch they will give me a wallplug for free... but it's 3rd party lar... and the machines will have 5% rebate on the next purchase... which 1 is more worth ah? normally 3rd party wall plug how much ah?

see which you want lar.the rebate you can use to buy anything in the shop. And if you keep on buying stuff in machines can get the rebates,accessories 10%.ipod 5% and macs and softwares 2%,if they have member preview sale they'll call u lah. On the other hand u see whether the wall plug is useful or not,make sure its a good one(Belkin or Griffin preferably)

Oh really thanks alot's nimrod323 , coz i'm getting ipod touch 8G so the price RM 949.00 so the 5% rebate will be around RM45.00, if the wall plug they giving is worth more then Rm45.00 of coz i gonna get that...

bah, just went to some apple stores in low yat. They don't give edu pricing. They do have promotions -- but I rather keep 200 RM I save from buying from the edu store and buying my own promotions

apple store in lowyat ? we got no apple store here bro. that's just a simple apple reseller

got macstudio la. big one down below

Those are premium reseller mah.....malaysia got apple store..i happy like hell.

Why?

For the stuff?

American AppleStores may have more stuff but so does the online version as compared to our local one. The Malaysian retail one, should it exist, would only have access to the same suppliers as our present resellers. They will undoubtedly be under the exact same constraints.

... or for the people?

If you've been to American AppleStores, you'll notice the people they employ are the same type of 20-somethings that are employed by our local resellers. Only difference being hair-colour as natural shade of brown versus the dye-ed version that seems peculiar to handphone and computer sales staff.

Reason is simple: they work cheap and need the job. Hardly the most knowledgeable and customer friendly type but its the bottom-line that counts in the end.

agree with macdanife
as long online store got more n more acceosries needed, im dem contended already

lol thats really funny but its true! Back in like 2002 when I bought my powerbook 12" (sniff, a beauty of a machine) I got it from the Apple store in Atlanta. The manager had like tattoos and spiky hair, lol. They had a problem with my order (online) so they gave me my powerbook with a hundred bucks off.

The greatest thing about the Apple store is the promotion -- *ESPECIALLY* the back to school promotion.

I got a powerbook + free printer + free ipod (10 GB white) at that time. What is there to complain?

And when I dropped my ipod in water, they replaced it on the spot for free (I told them it just stopped working). Apple has one of the best customer service and that makes me a life long customer.

free cheap gifts vs discount,haha the debate will never end. I'd choose the latter as im a student,and enjoy the benefits of being one.

I guess it depends on how useful the promotional items are to you. They change from time to time & with the economy turning sour, you never know, they might just give out more stuff.

guess never ending waiting from us..

i saw apple's xmas promo ads in The Star Newspaper today...

All Apple Premium/Authorize Reseller offer (Macbook/Macbook Pro purchase):-
-Belkin messenger bag
-Caselogic neoprene sleeve
-Capdase keyboard sleeve
-iBass speaker

MacStudio offer (Macbook/Macbook Pro purchase):-
-Cooling pad
-Keyboard Skin
-Cleaning kit
-Mouse
-Sleeve case
-Dacota Backpack
(worth RM300)

I must say, both awesome

for all apple premium/authorize reseller promo starts on 7 Dec to 27 Dec

how much is the ibass speaker?

Hm, are these promos with the macbooks alone? Or do you have to purchase an Apple Care?

One of the shops i went to were giving out an apple mouse with a MBP purchase but you also had to get the apple care.

i bought my macbook black, wireless kb n wireless mighty in mac city Amcorp Mall. I gt a very good deal there and discount, just ask for it.

those apple mouse combine with backpack (not sure what brand) is promo from macstudio oso for purchase of MB/MBP + AppleCare

I feel like they rip you off on apple care. If you check out the apple store its priced much less.

AFAIK its still 849 in online store? How do they rip you off? Unless you are talking about the auto enroll option that is cheaper? Like i say both online store and apple reseller give 2 different shopping options.

cme epicentre for rebel touch black

edu pricing. If you tally a macbook & apple care edu pricing you'll come up with a total much less then the promotional stuff they give you, inc. the 'free' apple mouse.

MAchines' service very bad IMO

how bad is the services at Machines? i think most of the customer service staff knows most of the ppl coming into their shop just browsing and touching the stuff only...where is ther's a uncle/ or auntie they might entertaint them coz they are chances they might buy the products

But that's just IT isn't it. Salespeople just fail to understand that their job is to ASSIST people who enter the store.

Instead they see people in the store as the source of their sales commission. And those who do not provide said commission are ignored. Its a failure to see the big picture, an emphasis on the short term profit versus long term gain.

Hey guys,

is me machine over in 1u open edi?

shud i head over to machines or macity? need to get me classic checked

Totally agreed! And I am one of those "customers" who likes to walk into a Mac shop and just wandering around and touch here touch there ...and yet walk out the store without purchasing anything but actually I am doing price and customer service comparison so that I can decide which place should I buy the stuff I want.

So if it happens that during my "wandering" session that time, the customer service sucks I will just walk out the store, for them I am just another guy which cannot provide sales commission, but actually it's a loss of sales

So far, Machines customer service are not as bad as mentioned in the forum but I think it all depends on the sales person who serves you. If he/she is just another go for commission and no product knowledge type of person, then the whole Mac experience would not be good afterall. I did come across a few nice sales person at Machines and it's rare to find nowadays hahaaaaa! And I did come across some super blur blur sales persons as well plus some LCLY too

Overall, Epicentre still slightly better than Machines in terms of customer service!

@d3vilzzzz

is not open yet...

@neekun

ya, yesterday went Mac City, one blur guy kind of chubby..i ask him what freebies is throwing...he ask me to wait he call someone senoir to entertaint ma haha...when i see tat situation....i was thinking...is he part timer?

aiks..nvm la i go machines in midvalley la or..erm any recomendations? mac city cinileisure?

This post has been edited by d3vilzzzz: Dec 8 2008, 11:06 AM

probably they'll open by the end of the month.

---

Added on December 8, 2008, 12:50 pmTheres also quite of number of people who dont want sales people to breath down their necks. Even if the sales person comes and offers assistance they'll be shunned. Like i say a sales person sees hundreds of customers but the customer only sees 1 or 2 sales person but we always place the blame on the sales person,customer service is prudent but most of us abuse it to a certain degree but we still blame the sales person for it. It works both ways i guess.

This post has been edited by nimrod323: Dec 8 2008, 12:50 PM

again... if any of you have an unsatisfactory experience @ any machines store... please PM me...

thanks goes out to those who have PM-ed me already.

Hi,

mind telling me which machines shop u working at?

i need to get me ipod classic looked at

I'm based in HQ... so I'm not in any particular retail store...

if your iPod classic needs looking at, may I recommend machines @ The Gardens, cos the guys there *do* know what they're doing

hi..

gardens or da norm mid valley (old wing side)??

specifically gardens or ... thanks

for repairs & support, we're doing it at machines @ The Gardens, 3rd Floor. 03 2287 6787.

Hi xaw5126 , may I know when will the Machines @ Jusco Bukit Indah ( JB ) open ? Thanks ......

thanks a million will b heading there tommorow around lunch time

How difficult is it to say "hello, if you need me I'm here to help" with a smile then allow the shopper some personal space?

Instead what you normally get is a "Cans I helps you?" followed by look that says "If you don't want to buy, you might as well leave now".

Do they offer for Windows file transfer for u at Mac City or Machines in Malaysia as I see overseas provide this service.

every store has senior and junior staffs, some are part time too and just started to learn about Mac. if you really have any question, you have to find the right people too.

some of the stores provide training too. you may want to join them and ask the question during those time.

in life, we cant change others BUT it's good to change ourself to get the benefit for our own advantage. just a thought