Dec 8 2008, 09:55 AM
QUOTE(MacDaNife @ Dec 8 2008, 08:59 AM)
But that's just IT isn't it. Salespeople just fail to understand that their job is to ASSIST people who enter the store.
Instead they see people in the store as the source of their sales commission. And those who do not provide said commission are ignored. Its a failure to see the big picture, an emphasis on the short term profit versus long term gain.
Totally agreed! And I am one of those "customers" who likes to walk into a Mac shop and just wandering around and touch here touch there Instead they see people in the store as the source of their sales commission. And those who do not provide said commission are ignored. Its a failure to see the big picture, an emphasis on the short term profit versus long term gain.
...and yet walk out the store without purchasing anything but actually I am doing price and customer service comparison so that I can decide which place should I buy the stuff I want.So if it happens that during my "wandering" session that time, the customer service sucks I will just walk out the store, for them I am just another guy which cannot provide sales commission, but actually it's a loss of sales
So far, Machines customer service are not as bad as mentioned in the forum but I think it all depends on the sales person who serves you. If he/she is just another go for commission and no product knowledge type of person, then the whole Mac experience would not be good afterall. I did come across a few nice sales person at Machines and it's rare to find nowadays hahaaaaa! And I did come across some super blur blur sales persons as well plus some LCLY too
Overall, Epicentre still slightly better than Machines in terms of customer service!
Quote
but oK.. I don't want to argue *smiles*
0.0343sec
0.51
7 queries
GZIP Disabled