QUOTE(liewxxx @ Dec 1 2008, 05:53 PM)
recently, the hdd died and sent it back to mac city, didn't want to deal with incompetent machines staff. they verified the hdd was dead within 5 minutes, gave me a 1 to 1 replacement within a week. no hassle, no charges, no questions asked. the staff are friendly, even gave me demo of a JBL iPod dock.
in other words, machines are useless and incompetent and mac city rocks.
Hm, my problem was with a battery (1st gen black notebooks). The apple website said it was replaceable even though it was out of warranty. I spelled out the website on the phone -- don't know if they had dyslexia or something but they said they couldn't browse to it(!!). Ended up calling the KLCC branch and they said their engineers knew about the problem and it could be replaced. Called back machines in mid-valley, told them what the KLCC branch said and then everything was okay and they could replace it.
I think it depends where you go -- the KLCC are pretty well trained perhaps because of the cliental in that area.
Mac City has good service. I remember when the Mac Book Air first launched they were like one of the first stores to have the laptop -- machines (mid-valley) only got theirs like weeks (again unacceptable!) later. At the store they answered all my questions, and showed me how to use it. Also was looking out for some expensive earphones and they actually put the effort out to look in the stock base and told me that their shipment for for them was actually coming out that evening.
Didn't the Mac City at 1Utama replace another mac store? Or was it just bought out? Because I remember they renovated.
If Mac City can match the educational pricing of the Apple Store, or throw in some goodies I would def. buy from them again.
Added on December 1, 2008, 6:54 pmQUOTE(scoch @ Dec 1 2008, 04:41 PM)
just got my macbook from the Ikano IT world or something, opposite of Harvey Norman. got the keyboard protector + Dicato backpack for free.
i personally like the backpack very much.
anyone know whats the best free gifts out there?
Hey cool -- what price did you get your macbook for? If the stores throw in free gifts, ESPECIALLY a keyboard protector (I'm looking for one) then I'm in.
This post has been edited by OmniAtlas: Dec 1 2008, 06:54 PM