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XPAX

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The All-New Xpax™



DEVICES https://www.celcom.com.my/personal/devices

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HELP & SUPPORT https://www.celcom.com.my/personal/helpsupport/contactus

ONLINE CUSTOMER SERVICE https://www.celcom.com.my/servicecenter/fac...ice/slogin.jspx

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Previous Threads: v1 |v2|v3

This post has been edited by Anime in HD: May 30 2017, 07:42 AM

Xpax KawKaw™ Squad


Music Walla & Video Walla


This post has been edited by Anime in HD: Jul 31 2017, 05:15 PM

#LagiAwesome with 2x Add On Quota!
Valid from: 23 November-31 December.

This post has been edited by Anime in HD: Nov 24 2017, 11:16 PM

Xpax™ latest plan is All-New Xpax™
sim pack price RM10, validity 7 days, call 30sen/min, sms 15sen each, free 22GB internet

Magic SIM™ has been retire.

Thank you for report in! Your suggestion will be replace Magic Sim to All-New Xpax™...
Please wait!

Hi all... I'm still on the old X2 Plan...

So hard to edit & put imgur image.(using celcom line to edit).

Want to open fb also picture loading forever. Make promo gempak but line siput slow...

Itulah. Line laju macam siput.

Haha chun

new thread? check in

First time facing problem with celcom
Paid my bill via maybank2u app as usual (celcom account already saved in my maybank2u account) this morning after sahur... Strangely, did not receive sms afterward (usually after 1min will receive sms)..
Celcom apps also show bill not paid...so, i called cs in the evening...to my suprise, i was given some troublesome steps to lodge a report which must be done by uploading my payment receipt at celcom website only.. After that, i have to call cs again giving the reference no that i receive after lodging report!..
Really???... I know i can just read up my payment reference no to cs and they can just cross.check it... That is the easiest way that i can think of (use that method with tm and astro a few times)... But celcom still need us to go through all those time wasting steps...grow up lah celcom..

Fuu... Im really pissed off...

This post has been edited by azam_halim: May 31 2017, 12:12 AM

...... sorry...double post

This post has been edited by azam_halim: May 31 2017, 12:17 AM

The celcom payment system is kinda shit.
Even if you call to careline to update the payment, they cannot immediately check with you bcause their call center is outsource to 3rd party, but purely does not belong to their own celcom call center.

Unless celcom call you, then that is purely frm celcom, bt not 3rd party.

check in

double
-thanks Celcom-

This post has been edited by theevilman1909: May 31 2017, 06:41 PM

Congestion issue..
How to do

Congestion issue..
How to do

Xpax got promotion during Raya? I didnt know about this raya promotion. Im not so up-to-date
when it's comes to something like this. Lol

3 new exciting offers to you this Raya! Freebies, Double Add-On Quota** & Unlimited Whatsapp & Wechat..

**only made available exclusively on Xpax App.

anyone still successful using MI5 or MI10 social pass?

No use..
They won't admit the network got issues, but instead blame on our device.. Only me. Okay, but everyone I know also face the issues

stupid question,
can we transfer balance in xpax/prepaid to postpaid?

No, you cannot do that.

My first impression having just jumped from Umobile: the line is stable and even on 3G the surf speed is commendable. Unlike Umobile where at night it will snail around, Celcom seems stable. Hope this can be consistent & I can remain on this line. 😁

Is it the 100mb without expiry date?

did anyone experience this before? my bill cycle is 28th and I port out at 30th, but now celcom want charge me full month for 2 days usage

Me, by using SMS method

Are you sure??? Try and check their term and condition?? Are you under contract??

If celcom can. If other telco cant. If same telco they will reduce your next billing. Last time i had RM54 in prepaid and my change to postpaid. So it change to RM80(Postpaid)-RM54(prepaid)= RM26 ++ also have gst and service charge those .

Yes.
Escalate to mcmc. They will refund you via cheque in 6 weeks.

Are u sure or not. Have you got the first bill yet? I ported recently, and the first month was prorated. Do call customer service and report the matter.

Yes

Nice.. Meaning still working. Just like exp1 n exp2

yes, you mean you port in to celcom? if port in to celcom first month is prorated, but be careful when you port out because the last month they will charge you full amount... damn celcom

How the SMS method and do it give notifications when almost finish the 100mb...how much again?

Yup.. Since you port out aka termination.

Celcom t&c stated

What happens if I terminate my plan?
You will be charged 1 full month of your package value on top of your outstanding bill amount

Thanks

Thanks for info but what I mean is from another xpax to postpaid

No SMS notification for data warning, SOCIAL to 28882

how to access xpax widget directly ? i hate celcom hijack dns and insert spyware widget.

Thx s bro

not only on port out.

even on change rate plan, they will charge full commitment fee of the plan we are leaving in additiion to prorate of replacement plan.

so those who want to do so, please time it to happen in the last few days to your next postpaid bill period.

spare some time for contingency as most get it completed within 24hrs if gone through celcom's own counter, probably in 48hrs if via call center, and unreliable promises if via 3rd party dealers (the exclusive dealer I went to took ~4d just to start processing into system).

Still works for my XPAX...

Anyone know why is it sometime I get offered 3GB for RM5 addon but when I tried to buy it it says the service tergendala or something. been trying for whole week now but to no avail. I'm on the old Magic SIM plan.

Similar situation with my XPAX too.

celcom always kelentong one. your real offer is inside *118*6#
different sim card got different deal.

Guys, the new xpax free 10GB Basic 64kbps Internet and 10GB high speed for facebook. What about the social messaging like whatsapp and wechat? High speed or 64kbps speed?

Yeah I checked through that number only got some lottery-like event worth 100k or something didn't bother to check details.

Celcom really kuat kelentong with their advertising.

For Whatsapp & Wechat they use Free 10GB Basic Internet(64 kbps speed only).

To let u know more, Xpax make exclusive deal for their customer. You can redeem FREE Unlimited Whatsapp & Wechat by go to USSD code. I forgot the code, so you can check their website or ask other forumer.. Sorry for forget the USSD code..

Thanks alot. I just check the xpax website. Currently they are running promotion for raya celebration. the USSD code was *118*1*5*2#.
this is temporary offered package for high speed. After promotion end, the plan still remain offer for 10GB Basic Internet. i wonder why they celcom not putting the whatsapp and wechat together with facebook, since all these are same category as social messaging.

Yes. Most of use experience it

I think needs to Wait till July...

When will Celcom launch VoLTE?

Been waiting for ages now.

celcom.. when i ported out that time.. they didnt check properly my bill after 8-9months.. they say i still owe celcom RM80... haha they even send gangster type of customer service to call me day n night.. lodge a complain in their service centre.. until now do not have any feedback from celcom...

if u guys wanted to use celcom ... please think twice

they are debt collectors actually, hired by the telco. Not just celcom, maxis, digi and umobile is doing the same as well. Depending on the agencies, some like to harassed people by keep calling you days and night.

when it ready.
maxis also dont have VoLTE what

do they scold rude words to u ah?

anyway they missed count my bills somemore dare to rude to me

you can just ignore and make payment to the telco directly, if you are lucky you can get good discount for your outstanding bill. Usually these debt collector agencies will ask you to inform them after you made the payment, this to added to their commission in their invoice to the respective telcos or banks. In order to get that commission, they will try push you to the edge, mean that will include the rude manner.

same as maxis shit. most telco have billing problem........... moved to pre-paid .. i allready complain to skmm and pdpa. Those gov agency.. keep mouth shut as seem they have been paid so.
forget your PDPA ACT. useless

yup, pdpa is not really helping to protect, if I am not mistaken in ToS, if we agree to take their service, we are agreed to let them to 'share' our information. And this is true, if you're defaulting the payment to banks, telcos, financial institutions, the debt collector agencies will call you using your new numbers.

my problem was before... maxis/hotlink call me new number bought from celcom..While celcom denying they involve give the information new number to maxis/hotlink debtor agency.. I'm mad because when i used maxis/hotlink shit, their billing is totally horrible and spam a lot.. I think i report to PDPA to solve this issue.. but they only reply one thing



WTF .. I paid for service not commercial mah ?

If you see pdpa facebook .. They go here go there .. teaching what is PDPA .. while the act allready from 2010 .. Happyly yamcha here yamcha there meeting here meeting there..

The worst PDPA worst , how those BNM get our number and we receive 3 sms from them?

see yourself how effective the goverment agency
https://www.facebook.com/JabatanPerlindunga...ribadi/?fref=ts

This post has been edited by alien3d: Jun 9 2017, 10:55 AM

signing in to topic, first gold plus user here..

what's happening in july?

Hows celcom line around KL pj area?

Planning to port over frm Maxis. Same price but get 40GB data

Spectrum refarming exercises completed..
Then only will know how the actual service would be

I suggest u wait first..
Don't port into Celcom now..

Celcom internet is very damn slow even though im on full 4G network. I'm staying at Melawati and the internet is slow, if i go to Kajang also internet is slow. If i go to work at Kemaman, kota bahru, Kota Kinabalu, labuan, Miri, Bintulu also Internet is slow. It's feel like im living in 90s when everyone using 56K dial up modem. Customer service also is not efficient and unprofessional. I got fed up with their service. When im back at KL, i'll definitely port in to maxis eventhough a bit expensive but at least the network is fast. (i was on Maxis but port over to Celcom few months back)

https://www.celcom.com.my/corporate/spectru...se-announcement

just finish reading it...
now i understand..
well penang will start next week, hope to see more improvement..

Yup. Hope for some improvement after all is completed.. Now suffer

For those having issues with Celcom Mobile Internet

You can try this and see whether it help

Android
Mobile Network ⇨ Access Point Name ⇨ Edit Access Point ⇨ APN Protocol ⇨ Change it to IPv4 [You can change it back after the spectrum change]

Hope this help

This post has been edited by shinjie93: Jun 10 2017, 01:18 PM

Celcom has very better CS. This one I totally agreed.

My experience with Maxis CS is a lot better.

thanks for the tips

Mine is already set at ipv4

Just change your APN to MVNOs under celcom. I find all of them are usually faster than celcom own APN. I like using tunetalk apn as it is usually the fastest for me.


Attached image(s)

where did you get the image?
was that live update or only a captured data?

That's my own test.

i see..
will test mine and see what works..

Is it celcom network down in your area? Manual search got network but unable to register network.

This post has been edited by Pan84: Jun 13 2017, 08:38 AM

Celcom down in kuching today

Me too here in Sungai Petani, Kedah.

This post has been edited by Pan84: Jun 13 2017, 08:40 AM

since this morning. both 2G 3G down, only LTE works. what's going on Celcom?

mine is down too.. location usj, and at home in shah alam

Celcom down here in Kota Belud, Sabah.

kulim area down as well , what happend to celcom ???

Parit Raja, Batu Pahat also down

Kuantan also down...

Must be central problem

mine here only emergency call is working the rest all dead

Klang down too.

Same here @ Kepong/PJ, only data service available.
Call service totally out..

Emergency call only... (3g & 4g)

Data very slow (4g only), like dial up era

Shah Alam area

This post has been edited by haturaya: Jun 13 2017, 09:08 AM

everyone, please log in your ocs, submit network issue ticket (I'm done). hopefully the huge spike numbers of reports, can get them expedite to fix the problem ASAP.

Emergency calls only at Shah Alam area.

Kuching/Samarahan @ Sarawak..total down.

Ya. Only emergency call

7:14am: my Redone is down since I woke up at 6:30am. Celcom 4G still working, giving data, but cannot make call.

9:14am: Redone still down. Celcom totally down. I am stranded!!!!

Location: Iskandar Puteri, Johor

This post has been edited by VoodooEx: Jun 13 2017, 09:15 AM

cyberjaya down as well... total breakdown???

Mahkota Cheras no network on Celcom.. Shit!!

my celcom can data, cant call out and receive call. here in Kluang....