Grace Period - 100 days reduced to 50 days
Effective 18/1/10, 100 days grace period has been reduced to 50 days. Once Terminated, the credit balance will be forfeited.
Reinstatement and P2P is allowed before grace period reached 61 days.
For this activity, reinstatement fee will be reduced to RM10 and customers will get back their credit balance.

Introduction




Q1: What is Celcom Compass?



Celcom Compass is a full function GPS navigation Application for mobile phone, and is sold as a VAS (Value Added Service), available exclusively to Celcom customers.



All maps and data feeds are streamed to customers over Celcom mobile network. This application is localized to fit Malaysia environment. It provides a complete navigation experience, enabling users to find their way quickly and easily using turn-by-turn GPS navigation with voice instruction.



For the first phase, we’re targeting customer owning Blackberry GPS Phones, which at the moment are Storm 9500, Bold 9000, Bold 9700, Curve 8310, Curve 8900 and Pearl 8100.





Product Features




Q2: What are the features of Celcom Compass?



The product features can be divided into three main area:



* Knowledge

Seamlessly integrated best-of-breed local datasets/directory that everything customers need to know in their mobile.

* Datasets that will be made available during launch are:

o Celcom Branches

o Celcom Blue Cubes

o Government Agencies/department, Government Hospitals and Clinics, Police, Post Office, Fire Department

o Mosque, Church, Temple, etc.

* Other content/dataset that will be made available from time to time:

o Cinema Location

o Movie showtime

o Restaurant & FastFood Joint list/location

o Parking location/pricing

o Tol Plaza location

o Traffic condition info



Complete business directory (over 1.5 million business listed)

reviews with consumer ratings

Tourism, accommodation with ratings

Hundreds of thousands of Points of Interest,

such as Police, Post offices, Hospitals etc







* Navigate

o Always updated comprehensive/detailed Malaysia Map

o Turn-by-turn navigation with voice, using the power of GPS







* Share – Share locations, routes, and favorites with friends and family











Product Price




Q3: What is the price for Celcom Compass?

Price will come in 2 versions

- RM 12 (for monthly pass).

- RM 3 (for daily pass)





Launch Date




Q4: When is the launch date for this?

- 15th January, 2010



Q5: When is Celcom Compass made available?

- 28th December 2009 onwards





Benefit to customers






Q6: What are the benefits to the customer?



· Comprehensive/detailed Malaysia Map are always updated free of charged from time to time.

· Turn-by-turn navigation with voice – no need to look at phone while driving, just need to hear the voice nagivation

· Customer can always know the direction to their place of destination, by using Celcom Compass map & navigation.



Eligibility






Q7: Who are the target Enterprise customers?

- New Enterprise customers – both officials and employees, including SMI/SME. Especially those buying the new Blackberry Storm which is being launched together with Celcom Compass.







Q8: Is Celcom Compass also available for Retail customers?

Yes, it is also available for retail customers.







Data Package Guidelines




Q9: Are customers subscribing to RM12 MONTHLY PASS still able to use Celcom Compass if they unsubscribe before expiry date?

No. Once customer unsubscribe, they cannot use Celcom Compass any longer. If customer wants to use Celcom Compass again, customer needs to re-register. Therefore, to enjoy maximum usage of Celcom Compass, just let the subscription expire by itself (no need to unsubscribe), and cancel subscription for the following month (which will be prompted via SMS), if customer does not want to continue subscription.





Q10: Does customer who subscribe to Celcom Compass RM3 DAILY PASS need to unsubscribe when they do not want to use the application any longer?

No. Customer will automatically be unsubscribed once the daily pass expires (daily pass lasts for 24 hours). If customer wants to continue using the application, he/she needs to re-register for the daily pass.





Q11: Can existing Blackberry customer subscribe to Celcom Compass?

Yes, Existing & New Blackberry subscribers are also eligible to subscribe to Celcom Compass, as it is a VAS. What’s important to note here is that Celcom Compass is currently only made available for Blackberry phone with GPS receiver.





Q12: Would there be bearer charges when customer is using Celcom Compass?

No. Bearer charge has been set to zero for using Celcom Compass application. Customer just need to pay RM12 (monthly pass) or RM3 (daily pass).







Mechanics




Q13: How do customers subscribe to Celcom Compass?

- via SMS.
Type ON COMPASS and send to 26886

- User will then receive a URL to the Compass WAP site via SMS MT.
Click on the URL, and once user reach the WAP site, user needs to choose either one of the two plans shown on the WAP site:

o Monthly Pass (RM12 per month) – free for the 1st month of subscription

o Daily Pass (RM3 per day)


Q14: How do customers unsubscribe to Celcom Compass?

- via SMS.
Type OFF COMPASS and send to 26886

- *Note:

- If user is currently subscribed to the Monthly Pass, a reminder SMS will be sent two(2) days before his Compass subscription expires. If user do not wish to continue, user MUST reply to the SMS by typing “OFF COMPASS”, otherwise, the subscription will continue



- If user is currently subscribed to the Daily Pass, there is no need to unsubscribe, because the subscription will expire by itself at the end of 24 hours.





Q15: Does Celcom Compass support non-Blackberry devices, with GPS module?

- At the moment, NO. A compatible Celcom Compass application will be made available for other non-Blackberry devices, with GPS module, soon.





Q16: Can Celcom Compass be used while roaming?

- Yes, but roaming data charges apply and user will not be able to view foreign maps. In summary customers are advised not to use this application while roaming as they will only be able to view Malaysian Map & Malaysian Point of Interest only.





Q17: How is Celcom Compass different from the Blackberry map available inside the Blackberry device?

- Celcom Compass map will be updated from time to time, free of charge.

- The map is in 3D, and can be turned into portrait/landscape mode, depending on how you’re holding your phone.

- There are localized datasets/directories made available in Celcom Compass that are not available in Blackberry map.

- There’s a voice guided driving direction announcing street names in Celcom Compass. And there’s also step-by-step walking direction.

Untung Celcom meningkat 24.4 peratus


KUALA LUMPUR: Celcom (Malaysia) Bhd mencatatkan peningkatan dua angka bagi keuntungan sebelum cukainya pada tahun kewangan berakhir 31 Disember, 2008 dengan pertambahan sebanyak 24.4 peratus kepada RM1.755 bilion berbanding RM1.410 bilion pada 2007.

Pendapatan syarikat telekomunikasi selular mudah alih itu melonjak sebanyak 10.1 peratus kepada RM5.606 bilion daripada RM5.093 bilion sebelumnya.

Ketua pegawai eksekutifnya, Datuk Seri Shazalli Ramly, berkata tahun 2008 menyaksikan keputusan kewangan terbaik dalam sejarah syarikat itu, hasil daripada rancangan pemulihannya dan strategi pemasarannya yang agresif.

"Kami juga merupakan satu-satunya pengendali mudah alih yang mencatatkan pertumbuhan pendapatan bagi 11 suku berturut-turut," katanya pada majlis taklimat media mengenai prestasi syarikat itu, di sini hari ini.

Source

CEP plan monthly call/sms/data(pay per use only) usage RM60.00 - RM79.90 = 10% discount; usage RM80.00 - RM149.90 = 20% discount; RM150.00 and above = RM30% discount.

Minutes plan do not offer any discounts whereby CEP have discount depend on your monthly usage.

EDIT :
1. Discount Percentage will only be on Domestic Calls and SMS.

2. Total usage includes Domestic, SMS, MMS, Video Calls and Data Browsing (If customer opt for Pay Per Use)

3. MMS, International Roaming, IDD and Data Browsing are not applicable for the Discount.

CELCOM BLUE's promotions

A service where customers can get up to 2 years validity period.



Tempoh Kredit 1 Tahun Pay RM30


Tempoh Kredit 2 Tahun Pay RM50



Tempoh Kredit Term & Conditions
1. This Promotion is open to all Prepaid customers with Active Status

2.Customer pay RM30 or RM50 & get 1 or 2 years VALIDITY

3.Customers are able to request the service via USSD *119# or SMS
a. Type AKTIF 30 & send to 28882 – 1 year validity
b. Type AKTIF 50 & send to 28882 – 2 years validity

4.Customer must pay RM30 or RM50, then within 1st 6 months customer need to reload min of RM30 (cumulative) to enjoy the next 6 months validity.

5.Customer need to reload a minimum of RM30 (e.g. Min of RM5 x 6
months) for the 1st 6 months upon activation of the Tempoh Kredit service.

6.SMS notification will be sent to customers on the third months, fifth
months & sixth months (3 days before) in order for customer to enjoy
the next 6 months validity.

7.The Promotion will expire should customers:-

a. fails to reload min RM30 (cumulative) in the 1st 6 months

b. fails to renew their Promotion when the validity days is over.

8.Customer can request to extend the validity period to another 1 or 2 years when the current "expiry date is less than 3 months”

9.Customer's expiry is 31st December 2008, customer wants to extend the Tempoh Kredit in the month of November 30th. The new Tempoh Kredit will start on 1st January 2009






CELCOM BLUE's call rates

1.VOICE & VIDEO CALL - 45sen/min –(FLAT) (20 sec / block)

2.SMS - 15sen/sms (ON & OFFNET)

3.MMS - 35 sen/mms

4.TEMAN 20 - VOICE/VIDEO -15sen/min**
VIDEO - 15sen/min**
MMS -15sen/mms***
SMS - 1sen/sms
** (30 sec / block)
*** Effective from 1st Oct 2008
5.After migrating from Xpax to Celcom Blue, all active 8pax numbers will be carried to Teman 20 automatically.
6.After migrating from Blue to Xpax customer need to activate 8pax ON via 28882 and add 8 numbers but registration for the numbers are FOC
7.MT for Teman ON send to 28882 is FOC

BONUS -
1. BONUS Banyak Guna
2. BONUS Setia
3. BONUS Hari Jadi

FREE CONTENT (Allowed to Deactivate) -
1. Solat Alert (For Life)
2. Hadis/ Tazkirah Per Day (For Life)
3. Entertainment News (For Live)
4. Free Cmt (1 Month)
5. Customer is entitle for 1 Free Malay song for CMT and No selection of song, vendor will provide different song on weekly basis



CREDIT ADVANCE PROMOTIONS

Credit Advance Term & Conditions

1.Open to all prepaid customers under Active period only (active with validity).

2.Allow customers for an advance credit of RM2 with 2 days validity
period when out of credits. (which ever higher)

3.Customer must be with Celcom for a period 6 month and above.

4.Customer will get SMS Notification on the availability of the service when
their credit balance arrive at RM0.25sen.

5.If the customer LOS is above 1 year, the service is FOC

6.If the customer LOS is below 1 year, there will be a service charge
of RM0.50sen/request

7.RM2 will be deducted from reload amount only and NOT from any Airtime
Share trx

8.Gateway would be 28882 ; MO & MT FOC

TEMPOH KREDIT
Tempoh Kredit Term & Conditions

1.This Promotion is open to all Prepaid customers with Active Status


2.Customer pay RM30 or RM50 & get 1 or 2 years VALIDITY

3.Customers are able to request the service via USSD *119# or SMS
a. Type AKTIF 30 & send to 28882 – 1 year validity
b. Type AKTIF 50 & send to 28882 – 2 years validity

4.Customer must pay RM30 or RM50, then within 1st 6 months customer need to reload min of RM30 (cumulative) to enjoy the next 6 months validity.

5.Customer need to reload a minimum of RM30 (e.g. Min of RM5 x 6
months) for the 1st 6 months upon activation of the Tempoh Kredit service.

6.SMS notification will be sent to customers on the third months, fifth
months & sixth months (3 days before) in order for customer to enjoy
the next 6 months validity.

7.The Promotion will expire should customers:-

a. fails to reload min RM30 (cumulative) in the 1st 6 months

b. fails to renew their Promotion when the validity days is over.

8.Customer can request to extend the validity period to another 1 or 2 years when the current "expiry date is less than 3 months”

9.Customer's expiry is 31st December 2008, customer wants to extend the Tempoh Kredit in the month of November 30th. The new Tempoh Kredit will start on 1st January 2009

Migration & Remigration



Migration & Remigration is allowed vice versa for all Prabayar Celcom Blue & Xpax customers.

1.1st migration is FOC, after which the migration fee will be RM5

2.LOS will remain the same after migration ( No changes in the Airtime, only RM5 will be deducted for migration fee)

method : MIG BLUE send to 28882

CREDIT ADVANCE PROMOTIONS

Credit Advance Term & Conditions

1.Open to all prepaid customers under Active period only (active with validity).

2.Allow customers for an advance credit of RM2 with 2 days validity
period when out of credits. (which ever higher)

3.Customer must be with Celcom for a period 6 month and above.

4.Customer will get SMS Notification on the availability of the service when
their credit balance arrive at RM0.25sen.

5.If the customer LOS is above 1 year, the service is FOC

6.If the customer LOS is below 1 year, there will be a service charge
of RM0.50sen/request

7.RM2 will be deducted from reload amount only and NOT from any Airtime
Share trx

8.Gateway would be 28882 ; MO & MT FOC


METHOD

• Dial *119# and press call/send
• Select 1 for Prabayar Celcom blue
• Select 2 for Servis Tambahan
• Select 3 for Credit Advance

or

Type Advance & send to 28882

EXP1 send to 28882 - RM30 will be deducted for 1yr validity.

EXP2 send to 28882 - RM50 will be deducted for 2yrs validity.

Applicable for MID and BLUE.

T&C FOR EXP1 :
After reload RM30, you will get 6months ONLY, to get another 6months you have to reload another RM30. So total = 1yr validity after you reload RM30 (deduction) + RM30 balance.

T&C FOR EXP2 :
After reload RM50, you will get 6months ONLY, to get another 18months you have to reload another RM30. So total = 2yrs validity after you reload RM50 (deduction) + RM30 balance.

T&C for EXP1 and EXP2 :
Another RM30 balance has to reload within 6months time after activated EXP1/EXP2.

1+5 = Effective 1st September 2009, 1 + 5 plan offers FREE VOICE & VIDEO CALLS up to 1,200 minutes per month, SMS & MMS up to 1,500 per month for you & 5 family members, flat rates & charges to all number nationwide.

Voice calls and SMS made to other number or exceeding the above capping will be charged at 30sen/min and 10sen/SMS. Video calls made to other number or exceeding the above capping will be charged at 30sen/min flat. MMS made to other number or exceeding the above capping will be charged at 35sen/MMS flat.

2 easy methods to subscribe to daily unlimited.
1. Send BROADBAND DAILY to 28882, will receive a confirmation sms, reply BROADBAND YES to 28882.
2. Dial *118# choose 3Broadband => 1Subscribe Daily Broadband => 1Subscribe Now

REMINDER
PLEASE, PLEASE, and PLEASE double check your daily broadband status before start surfing. You might already sent request to subscribe but it haven't update in system, you will be charged as Pay Per Use (RM0.10 per 10kb data). To make sure you had successfully subscribe kindly refer methods below.
1. Send BROADBAND STATUS to 28882 (Thx to epol86)
2.Dial *118# choose 8Broadband => 2Subscription Status => Wait for confirmation sms.

If you did not subscribe to any monthly or daily broadband, you will be charged as RM0.10 per 10kb. KB count on website's size.
For postpaid, max GPRS usage is RM250. If you used above RM250, Celcom will only charge you RM250. But it's better for you to subscribe monthly data which only RM68 or RM98.
For prepaid, it will depend on your usage. RM0.10/10kb.

Monthly broadband is for postpaid users only.
Currently there's 2broadband plans which are D68 broadband basic and D98 broadband advance.

Broadband basic package are for individuals who require broadband internet connectivity on almost a daily basis but do not need very fast connections for simple internet surfing. D68 can up to 384kbps if you are at 3G coverage area and with 3G enabled device.

Broadband advance package are for individuals who require broadband internet connectivity on almost a daily basis and need very fast connections for heavy downloads/ internet surfing. D98 can up to 3.6mbps if you are at 3GX/HSDPA coverage area and with HSDPA enabled device.

Both D68 and D98 package subject to a 5GB monthly Fair Usage Policy.
If your monthly usage (sent/received data) exceed 5GB, your speed will be as below:
D68 will became 64kbps
D98 will became 128kbps
For more info about Fair Usage Policy kindly click here.

For GPRS/3G/3GX/HSDPA coverage inquiries kindly refer Celcom official site and click "Coverage Map" on right hand side or direct link here.

Test your speed via Celcom Speedo Meter
or via Speed Test

Upgrade your 64k sim to 128k 3G sim - RM5 if your account is less than 1year. FOC if your account is more than 1year.
Sim lost - RM5.
Owner has to proceed to branch with i/c.