ASUS Networking User and Technical Support by ASUS Malaysia
Greetings to our dear Lowyat.NET Networking User Group. As we are usher in Year 2013, ASUS Malaysia is glad to officially announce the immediate forum support thread for ASUS Networking Products. In order to provide the best support, we have position one dedicated staff to monitor as well as provide support to all existing/new ASUS Networking customer. ASUS Malaysia striving for the best. Cheers.

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ASUS Networking Hightlights




































Links
ASUS Malaysia @ Facebook
ASUS Republic of Gamers Malaysia @ Facebook

BUY NOW!

This post has been edited by ASUSmy: Jul 14 2025, 11:11 AM

Current networking devices that are selling in Malaysia market now.
(14-Jul-2025)
GT-BE98 (WiFi 7)
RT-BE92U (WiFi 7)
RT-BE88U (WiFi 7)
RT-BE86U (WiFi 7)
TUF-BE6500 (WiFi 7)
TUF-BE3600 (WiFi 7)
RT-BE58U (WiFi 7)
GT-AXE16000 (WiFi 6E)
GT-AX11000 PRO (WiFi 6)
GT-AX6000 (WiFi 6)
TUF-AX6000 (WiFi 6)
RT-AX86U PRO (WiFi 6)
TUF-AX4200 (WiFi 6)
RT-AX59U (WiFi 6)
RT-AX57 Go (WiFi 6)
RT-AX57 (WiFi 6)
RT-AX1800HP (WiFi 6)
RT-AX53U (WiFi 6)
ZenWiFi BQ16 (WiFi 7)
ZenWiFi BT10 (WiFi 7)
ZenWiFi BT8 (WiFi 7)
ZenWiFi BD4 (WiFi 7)
ZenWiFi ET12 (WiFi 6E)
ROG Rapture GT6 (WiFi 6)
ZenWiFi XT12 (WiFi 6)
ZenWiFi XT8 (WiFi 6)
ZenWiFi XD5 (WiFi 6)
ASUS ZenWiFi AX Hybrid (XP4) (WiFi 6)
PCE-BE92BT (WiFi 7)
PCE-AX58BT (WiFi 6)
PCE-AX3000 (WiFi 6)
XG-C100C
SB-AX55 NANO (WiFi 6)
USB-AC53 NANO (WiFi 5)
MA-25 (1-PK)
MA-25 (2-PK)

For more information, please visit the link below.
https://www.asus.com/my/Networking-IoT-Serv...S-WiFi-Routers/

How to Update Firmware?


Short video for setting up UNIFI and Maxis Broadband
UNIFI
https://www.youtube.com/watch?v=ESAPAJqWxH4
Version 2
https://www.youtube.com/watch?v=LRKw0LQN78s

Maxis Broadband
https://www.youtube.com/watch?v=iBRbk1FSFj0

Distributor Information

Advancenet Technology Sdn Bhd
145, Jalan Kenari 23A, Bandar Puchong Jaya, 47100, Puchong, Selangor, 47100
Tel: 03-8070 3633
Website: http://www.advancenet.com.my/

Networking Service Center

ADVANCENET KL
145,JALAN KENARI 23A, BANDAR PUCHONG JAYA, PUCHONG, 47100, SELANGOR DARUL EHSAN

ADVANCENET PENANG
NO. 105-08-02 (8TH FLOOR), HEXAGON TECH PARK, JALAN GURDWARA, 10300, PENANG

ADVANCENET MELAKA
No. 31, Jalan KSB 3, Taman Kota Syahbandar, 75200 Melaka

ADVANCENET JB
NO56, JALAN MOLEK 1/28, TAMAN MOLEK, 81100 JOHOR BAHRU

ADVANCENET KCH
31, GROUND FLOOR, S/L 5, BLK 10, HOCK KUI COMMERCIAL CENTRE PHASE 3, JLN TUN AHMAD ZAIDI ADCURE, 93150 KUCHING

ADVANCENET KK
Unit F-G-21, Ground Floor, Block F, Lorong Inanam Kapital 5, Inanam Kapital, Jalan Nouton, Inanam

Service Center
https://www.asus.com/my/support/Service-Center/Malaysia#



This post has been edited by ASUSmy: Jul 14 2025, 04:11 PM

Hi. Is the RT-AC66U already on sale in Malaysia? If so, where can I get it? What about the PCE-AC66? Is there a bundle for both of them? I am planning on getting this router very soon, and would prefer to get it in Malaysia if the price is comparable to getting it overseas.

Hi Traveler,

Yes Malaysia already started selling RT-AC66U. As for the PCE-AC66 we will start selling within this month.

As for the promotion, we are still discussing on that. And for your information, this 2 item only provide local warranty only.

And may I know where is your current location?

Thank you

This post has been edited by ASUSmy: Jan 2 2013, 04:27 PM

I plan to get RT-N53 (Broadcom), do you have any guideline for UNIFI setup? Does the latest firmware suport UNIFI?

Thanks for the reply. I am in KL. Where should I go to buy?

TQ

Hi jimz97, this model does support UNIFI. And it is advisable to update the firmware to the latest. Below is the to the latest firmware.

http://support.asus.com/Download.aspx?SLan..._VER3004264.zip

It is very easy to set up the UNIFI, when you choose your connection type which is PPPoE, at the bottom of the selection, you can see there is a check box for special requirement for ISP.

Once you tick the check box, at the right side will come out a list of ISP for you to choose. Once chooses the ISP, follow the next step to complete the setup.

Thank you

Hi Traveler, you can visit Low Yat Plaza. Most of the shop have our router.

Thank you

Hi,

just asking for recommendation

I am using P8B75-M LE motherboard and occupied with a single graphic card slot.

Currently searching for replacement for Wireless Receiver USB from Aztech.

Only a single slot x16 PCI-E.

My router is combination of Asus N15U+N13U(Repeater)

Hi Neo|ofGeo, you can try either the 2 PCI-E below. PCE-N53 is newer and it is using dual-band.

PCE-N53 (Ralink) - RM149
PCE-N15 (Ralink) - RM89

If you want the device to be use on other desktop or laptop, USB adapter will be best for you. And USB-N53 also using dual-band.

USB-N53 (Ralink) - RM189
USB-N13 B1 (Broadcom) - RM79
USB-N10 (Ralink) - RM59

Thank you

What's the special requirement of using ASUS PCE-AC66?

only real life applicable to RT-AC66U or same type?

i am quite interested with the design.

Hi Neo|ofGeo,

In order to fully use the PCE-AC66, you will need a router with standard 802.11ac. Without this standard, it will run at standard 802.11n/a/b/g speed depend on the router.

One of the example is RT-AC66U or other with the same standard.

Thank you

Hi there, I've been using the RT-N56U for close to two years on UNIFI and it has been exceptional. However, Ive switched to Maxis Home Fibre Internet and the VOIP function is not supported on the RT-56U. Any plans to make a firmware update to make this happen so that I can continue to use the RT-56U again? Many thanks.

Hi jchue, we are testing on the VOIP setting with some of our end user now. Once there is no problem we will provide the link to download the new firmware.

Estimated within this month.

Thank you

Thanks for the quick response. Looking forward to using back my trusted RT-56U.

Thank you for the info. I shall be getting one shortly.

Hi Asus Support Team

I tried the new update Version 3.0.0.4.318 for NT56U, notice it is not UNIFI friendly, need to have the router update multiple times with restore the backup few times only it will detect UNIFI, then couple of restart the router, connection dropping.

dEvILrOx,
Thank you for your feedback, we will look into it. Hope that you could bear with us for a little while more for a stable solution. Cheers.

Using DSL-N12U B1.
Problem:
-Drop wireless connection very regularly. Annoying when streaming video or playing games.
-All wireless device get drop. Can't connect to router in a certain period, must restart router or wait at least 5 minute.
Any solution?
Firmware Version: 1.0.4.1

Please for god sake,tell me when you want to release zenbook touchscreen(ux31a touch) in malaysia? I want it so bad.I look for it anywhere. Call most of your dealers.but they don't have and some of them even don't know what it is.please give me the date and where is the best place to buy.(give me their contact number) I searched most of the lowyat shops but nothing in return.

Dragon_revenge,
I'm sorry to inform you, or highlight to you that this is a Networking technical support thread. Period. Cheers.

---

Added on January 4, 2013, 10:06 amHi bo093, it seen like the firmware is the latest already. Can I ask have you try to do a factory reset and redo the setting and see the problem still persist or not?

Thank you

This post has been edited by ASUSmy: Jan 4 2013, 05:29 PM

Thank you for your response. but could you tell me where can I call or go for the right information about zenbook. please give me the Asus office phone number,notebook section. Thank you a lot.

Got any error for RT-N66U - RM519 pricing? I am in SG now, it's selling at a whopping SGD279 !!

Hi spell, thank you for spotted the wrong price we put. The correct price is RM639.

Thank you

Hi Dragon_revenge,

You can always call our Malaysia hotline at 03-2053 5077 for more information.

Thank you

ASUSmy, does ASUS has a replacement for Router + VOIP for Maxis Fiber. alternate replacement for dreaded Thompson route. we do hope for some alternatives. this also benefit Asus too.

Hi,ASUSmy

I have two questions:

1) Recently bought ASUS RT-AC66U... Please,can you add full Windows 8 support to ASUS RT-AC66U (because official ASUS website says that this router is only supported by Windows 7, Vista , XP ) (link - http://www.asus.com/Networks/Wireless_Rout...AC66U/#download ) ?

2) When do you plan to start selling ASUS USB-AC53 Wi-Fi adapter ?

Thank you

beside ASUS RT-AC66U which model can share 3G/4G?

Hi Asus Support Team,

Would like to know if u guys have plan to support Huawei E398 on RT-N66U?

Currently I've this combination, the modem works if I set to E372 (USB Adaptor), but not on auto. However, the initial connection seems hit & miss, when the router from cold boot, probably half of them time I need to toggle on/off on Connection Status before the modem able to connect to internet. I hardly see this problem when I was using E372 time.

Thanks!

i hv seen 2 modl of G55..3D modl n x..which 1 is good ah?

Hi ASUSmy,

Seem like you have move the thread here, just would like to know if there is any plan at all to remediate the 'hung' issue on RT-N13U rev.B1 model via any new firmware? Thanks.

Hi toh2020, currently we don't have any router than can replace the Thompson router + VOIP which have FXS ports. Thank you your feedback, will let HQ know about this request .

Thank you

Hi sibur, for the Window 8 version we are still in the process of testing the software. Once finish testing we will post it at the official website.

And for the USB-AC53, estimated will be available on Q2 around May.

Thank you

Hi wkkm007, beside RT-AC66U, models like RT-N66U, RT-N65U, RT-N56U, RT-N16, WL-330N3G also support can share 3G/4G.

But there is only 3 ISP service that is supported by our device Maxis, Digi and Celcom. As for YES and U mobile we are still testing on it.

Thank you

Hi jlyek,

Thanks for your feedback on the new device, will check with HQ and let you know ASAP.

Thank you

Hi Ryens,

I'm sorry to inform you, or highlight to you that this is a Networking technical support thread.

Thank you

Hi ahtiang, sorry to inform you that there will be no new firmware for the "Hung" issue on RT-N13U. But you can try the link posted by one of the end-user.

Thank you

wow, that's quite a news...

Hi Dragon_revenge, I have help you asked our sales department for notebook, the UX31A are estimated to be release on February 2013.

Please stay tune on our Facebook for the update.

http://www.facebook.com/asusmalaysia?flyingspaghettimonster=ts&fref=ts

Thank you

Hi, I have Asus RT-N56U and I was wondering if the Padavan's version of the firmware is better than official Asus firmware? From klseet.com seems to have better speed of padavan's compared to the official and I was also wondering will I void Asus warranty if I were to flash the custom firmware over Asus?

Thanks.

Using a RT-N12 C1 router and a desktop on a P8Z77-I Deluxe.

Desktop is having issues with packet loss causing lagspike and sometimes disconnects when gaming. This is despite the desktop being just one room away and Windows gives a full signal bar for the wireless network. Tested with LAN connection to check if Unifi is the issue, but that doesn't seem to be the case. Using 2.1.1.1.67 firmware on the router.

Any suggestions on how to fix this?

Hi yimingwuzere, we got a newer version of firmware available on the website. Can you update it and see whether the problem still persist or not.

http://support.asus.com/Download.aspx?SLan...1_VER211178.zip

Thank you

When the RT-N12 HP (long antennas) available in local shops? Thanks

I just bought an ASUS Router (RT-N56U) for my UNIFI connection and after setting it up, it worked well on the first day. Next day, I updated to firmware 3.0.0.4.318 and right now only the 5GHz wireless is working. How can I fix this?

Under the advanced settings > wireless > general, all of the settings are the same for both 2.4GHz and 5GHz except the SSID.

I really need the 2.4GHz signal because 5GHz wont reach my room...

Thanks.

Hi h_f_x, if can try do a factory reset and see the problem still persist or not.

Thank you

Hi AsusMY, just curious to know if my question is not part of technical question since i dont get any reply.

Hi lion8667, the RT-N12HP are estimated to be available within February 2013. You can stay tune in our Facebook for more update.

http://www.facebook.com/asusmalaysia?flyingspaghettimonster=ts&fref=ts

Thank you

Hi nyunyu, due to Padavan firmware is not our official firmware, I unable to give any comment on this. And I can see that you get this information from KL Seet, maybe you can know more from them.

As for the warranty you can refer to the warranty policy below. The dealer/service centre have the right to reject the warranty "if" they found out the device are damage because of third party firmware.

Networking Warranty Policy
A Limited Warranty is offered on Asus Networking products. This Limited Warranty does not cover any software applications or programs; non-Asus products or non-Asus branded peripherals.

Asus guarantees that the Asus Networking products that you have purchased are free from defects in materials or workmanship under normal use during the Limited Warranty Period. The Limited Warranty Period starts from the date of purchase. Your sales receipt, showing the date of purchase , is the proof of your purchase date. You may be required by your Purchase Site or Asus Authorized service Providers to present the proof of purchase as a condition of receiving warranty service. You are entitled to a hardware warranty service if a repair is required within the Limited Warranty Period.

During the Limited Warranty Period, Asus will, at its sole discretion, repair or replace any defective component. All spare-parts or module removed under this Limited Warranty become the property of Asus .

Exclusions from this Limited Warranty Service

Asus does not guarantee uninterrupted or error-free operation of this product. Any technical or other support provided for the product under warranty, such as assistance via telephone with “how-to” questions and those regarding product setup and information, being provided without warranties of any kind. The warranty only covers failures or malfunctions occurred in normal use conditions during the warranty period, as well as for any material or workmanship defect. The warranty will not apply if:

-the product has been tampered, repaired and/or modified by non-authorized personnel;
-the serial number has been altered, cancelled or removed;
-the warranty seals have been broken or altered;
-the damage is caused by accident, natural disaster, intentional or accidental misuse, abuse, neglect or -improper maintenance, or the abnormal use conditions;
-the damage is caused by an external electrical fault or any accident;
-the damage from use outside of the operation or storage parameters or environment detailed in the User's Manual;
-the damage is caused from the using of parts not manufactured or sold by ASUSTeK.
damage is caused from third party software or from virus(es);
-the software loss or data loss that may occur during repair or replacement.


Returning a Networking Product to your Purchase Site or an Asus Authorized Service Provider during the warranty period does not automatically mean that it will be repaired free of charge. Upon receiving your product, the Service Centre reserves the right to check the validity of your warranty and your request for warranty service.

Neither Asus, Asus Notebook Service Center, Asus Authorized Service Provider , nor your reseller are responsible for any of your confidential, proprietary or personal information contained in the product which you return to Asus , Asus Notebook Service Centre or Asus Authorized Service Provider for any reason. You should remove all such information from the product prior to its return.

Asus Notebook Service Centre n or Asus Authorized Service Provider is not responsible for damage or loss of any personal data, programs, or removable storage media. Asus is not responsible for the restoration or reinstallation of any data or programs other than software installed by Asus when the the product was manufactured.


Warning：
-Warranty period may differ regionally, please check with your purchase Site.
-Warranty invalid if damage/dysfunction caused by improper handling/usage, destruction.
-Warranty invalid if serial label is removed, broken.
-Warranty invalid if disassembly by end-user or non-ASUS-authorized repair centers.

Thank you

Many thanks for the reply.
Just that I thought since ASUS Malaysia listen to their customer they might've incorporated the same enhancement done to the router and working together with third party modders. So, I guess they're not. I'll stick to official fw then.

thanks again.

Thanks for reply

Thank you, factory reset solved the problem. Hopefully I wont have to do this frequently. hehe

Thanks again

Is it possible that RT-N15U support USB modem?

If not via Factory FW, what Custom FW is recommended?

I understands that Custom FW might brick the modem, but i am ready to take the risk.

Thanks

Hi digilife, sorry to inform you that RT-N15U do not support 3G/4G USB modem. I just go through the google, you can find some information on Tomato firmware for the 3G/4G USB modem on the web for the model RT-N15U.

Thank you

Dear Asusmy,

Noted that you are testing YES USB Broadband on N66. Please inform us once the latest firmware is available for N16 to use YES USB.

Thanks.

Regards,
K.Y. Low.

any news for availability for PCE-AC66 ?
and bundle for RT-AC66U/PCE-AC66 promotion

Asus My can help me how to set Asus NT-12U on repeater mode?

Hi pennykia, the PCE-AC66 will start selling this month. No news on the promotion yet but stay tune on our Facebook for more information.

Thank you

Hi Irfan2397, there is a switch at the back of the router. You push it to the mode that you want.

Thank you

How to set it for the first time?

Hi Irfan2397, after you switch to repeater, log in the router using Internet browser by typing 192.168.1.1.

Default user name and password is "admin"/"admin".

After log in you will be in repeater mode, you are require to search for the network that you want to repeat and connect to it. Once connected, you are done setting up the repeater.

Thank you

Thanks @ASUSmy you rocks , No1 customer service in Malaysia finally thank god i have internet inside my room

@ASUSmy

Can you confim RT-N65U works with Astro IPTV without problem (replacing Cisco E1000 - default router) before I subscribe to Asto IPTV? Thanks.

Hi kinseong,

Yes, the RT-N65U able to work with Astro IPTV.

Thank you

Hi,

I just purchased the RT-N16 from Viewnet Lowyat and according the sales person there, he told me that this is usable with unifi. However after setting it up at home and keying in all the necessary credentials, i don't seem to be able to connect to unifi. I also went to your download site to get the latest firmware but it doesn't work.

Could you please advise me what to do next?

Hi bakuteh, have your select your ISP profiles under the IPTV at LAN section? You an select it also when you setting up the router. When selecting the connection type, at the bottom there got a check box when you tick it, a list of ISP will pop out at right side. Select your ISP and follow the step to finish the setup.

Thank you

bro, i still have not snap the adaptor of my N16 as i am not back yet.

btw, is RT N13U that support usb modem still available, if yes how much ?

thanks

Just out of curiosity - is there a proper way to turn off the router? Currently I just switch off the mains when I want to do some changes to my USB modem.. after I switch back on the router didnt recognize the attached USB HDD (it said its unmounted) and USB modem until I do a complete factory reset..

Hi digilife, nope the RT-N13 is no longer available.

Thank you

I tried factory reset and restore the settings. Doesn't work.
Where can I send for warranty? The shop I bought is @ Wangsa Maju, but lived @ Puchong.

Thanks for the reply.

Wat is the model of your ASUS ?

RT N-16, is fine and fast on USB modem toom faster than direct Modem plugin to PC

DSL-N12U B1

Hi bo093, can you pm me your DSL-N12 serial number? I can help check whether your place is near to our distributor or not. If further than Wangsa Maju, then sorry that you need to send back to them to do the warranty claim.

Thank you

This model support USB Modem rite ?

If yes, how is its connection using a USB Modem, faster than direct plug-in or slower ?

Greetings ASUSmy,
I'm using DSL-N12U and its working perfectly.
I was wondering when this modem will receive next firmware with USB-HDD support?
I already ask from official Asus forum and they confirm the firmware will arrive, just they have not sure when.

Any clue for this?

Wat abt USB 3G modem support ?

Yep support, especially DSL-N12U B1 (IDK about non-B1 version)
using e367 quite good.
Not tested with 4G Wimax and LTE because dont have any.

Cons:
1. There is no signal strength shown.
2. No Plug-and-play when using 2 type connect. Eg:

Streamyx - primary
Maxis 3G - backup / secondary
that such setup require you to reboot your modem for at least one minute especially when you want to switch from ADSL to 3G and vice versa.

thanks bro

Hi takr, the proper way to unmount an USB device is by ejecting the USB device which is located at the top right of the router interface.

Try see is the problem still happen or not.

Thank you

Hi MrSpeedy, sorry to inform you that after I double check with our RD, the DSL-N12U unable to support USB HDD.

It only support for USB modem and printer server.

Thank you

Hi

I bought RT-N12 C1 recently and upgraded to the latest firmware. Everything is working fine except somehow I can't add additional SSID. There is no "ADD" button by the side of SSID. Anyone has any idea how do I enable multiple SSID for this model?

FYI.. I am using this Router as Access Point. Is this the cause of this issue?

Hi gilbert, old GUI will not have this function under AP mode. Below is the link for the beta firmware of new GUI. You can download and update it to get the Guest Network under AP mode.

Please do a factory reset before and after updating the firmware.

https://www.asuswebstorage.com/navigate/s/2...4A95EB2BF52C95Y

Thank you

Hi,

Getting RT-N66U very soon and before that I need to reconfirm. It is an expensive router

I am not too network savvy person. So wondering is it easy to setup the RT-N66U for my unifi? And I presumed that the powerline home plug TP-Link PA511 is compatible with it right? Or what other suggestion you have for me?

http://www.tp-link.com/en/products/details...del=TL-PA511KIT

Thanks.

I PM you already.

Hi irangan, yes it is very easy to set up the UNIFI setting. When you are choosing the connection type when setting up the internet connection, at the bottom of the list, there is a checkbox. Tick the checkbox and a list of ISP will pop out at the rigth side, choose your ISP and continue the step to finish the setup.

Thank you.

@ASUSmy,

Just bought RT-N12HP, was wandering if there is any new FW. Can't seem to find any info on the http://my.asus.com/Networks/Wireless_Routers.

Hi maxiscool,

You can find the latest firmware in our Global website, below is the link.

The firmware version is 3.0.0.4.250.

http://www.asus.com/Networking/RTN12HP/#support_Download_35

Thank you

@ASUSmy,

Can this support FW support Unifi?

Thanks.

Hi maxiscool, yes this firmware can support UNIFI.

Thank you

cool~thanks ASUSmy..

maxiscool,
You are welcome. Cheers.

This post has been edited by ASUSmy: Feb 21 2013, 09:31 AM

Hey there ASUSmy...

I've been using RT56U + UnifiBiz 5 for almost 2 years now with no problem. Firmwares update are getting better. My Netflix and Hulu Plus streaming are exceptional. I too just realized that the 5Ghz can go up to 450mbps. Thinking of getting an EA-N66 to maximized connection speed since I am only using XBOX360 for streaming on the 2.4Ghz band.

1) Will EA-N66 or USB-N53 go up to 450mbps?

I've been planning to upgrade and getting RT-AC66U too along with the PCE-AC66 since they support Unifi now right?

2) Where can I buy PCE-AC66 at the moment?

3) Is there any plan for the USB version for PCE-AC66? When?

Thank you.