Home Networking ASUS Malaysia Networking User & Technical Support, Managed by ASUS Malaysia Representative
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 Apr 8 2013, 05:35 PM
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#1
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Junior Member
358 posts Joined: Jul 2012 From: Wilayah Persekutuan Labuan  
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hello ASUSmy
on 2/1/2013 ,I sent a router back to the shop where I purchase it for warranty claim due to UNSTABLE CONNECTION FOR WIFI .. I was told I could get a replacement unit under 1 month.. but it's been few months but still no news ? Could you check it for me ? I could give u the Modem Serial Number , Thank You |
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Apr 8 2013, 05:42 PM
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#2
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Junior Member
358 posts Joined: Jul 2012 From: Wilayah Persekutuan Labuan
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QUOTE(ASUSmy @ Apr 8 2013, 05:37 PM) Hi andyliew97, wow that was a quick reply , PM-edYa, you can PM me the serial number, when and where do you sent the router to. Thank you  |
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Aug 16 2013, 07:20 PM
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#3
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Junior Member
358 posts Joined: Jul 2012 From: Wilayah Persekutuan Labuan
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low signal in my room, only 5 meter away from the router (DSL N12U)
i only get 1 or 2 bar of wifi in this room with my Galaxy Note 1,but outside my house could get full bar. any idea why ? |
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Aug 19 2013, 09:41 PM
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#4
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Junior Member
358 posts Joined: Jul 2012 From: Wilayah Persekutuan Labuan
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QUOTE(ASUSmy @ Aug 19 2013, 06:06 PM) Hi andyliew97, ever factory setting the modem and setting everything over ,but problem still persist, will try do a firmware upgradeMay I know what is your current firmware version on the DSL-N12U? The latest one is 1.0.4.1. Below is the to download the firmware. http://www.asus.com/Networking/DSLN12U_B1/...ort_Download_29 If it is the latest already, try do a factory reset and redo all the setting see is the problem still exist or not. Thank you current firmware 1.0.3.2 ( stock ) |
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Nov 10 2013, 11:18 AM
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#5
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Junior Member
358 posts Joined: Jul 2012 From: Wilayah Persekutuan Labuan
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hello my ASUS DSL N12U-B1 signal drop randomly,when it drop,the whole internet is unusable for seconds then resume back normally after a minute and all the mobile phones connected to it will disconnect from the wifi and reconnect after the internet are usable back,i did upgrade the firmware to latest one but it's getting worse. May I know any other solution? I did disable b/g protection.Channel bandwidth:20Mhz, Channel:Auto,wireless mode:Auto
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Nov 11 2013, 07:55 PM
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#6
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Junior Member
358 posts Joined: Jul 2012 From: Wilayah Persekutuan Labuan
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QUOTE(ASUSmy @ Nov 11 2013, 12:21 PM) Hi andyliew97, did everything i could :/ If can try set the Channel Bandwidth to 20/40 and select a channel for the Channel. See that is helps. If still cannot try do a factory reset and redo the setting. Thank you those setting detail i provided previously are recommended by ASUS technical support team This post has been edited by andyliew97: Nov 11 2013, 07:56 PM |
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Nov 13 2013, 05:45 PM
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#7
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Junior Member
358 posts Joined: Jul 2012 From: Wilayah Persekutuan Labuan
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REPLY ME PLEASE,REGARDING MY ROUTER ISSUE, NOW THE ROUTER IS ALMOST NOT USEABLE. I HAD TO REBOOT IT ALMOST 5 TIMES A DAY BECAUSE OF IT'S SIGNAL ISSUE ROUTER STABILITY. CAN'T EVEN UPLOAD A SHORT VIDEO ,VERY DISSAPOINTED
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Apr 27 2014, 12:40 PM
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#8
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Junior Member
358 posts Joined: Jul 2012 From: Wilayah Persekutuan Labuan
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may I request RMA number of my modem? it's been almost 3 months and still no news about my warranty claim case
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Apr 28 2014, 02:31 PM
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#9
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Junior Member
358 posts Joined: Jul 2012 From: Wilayah Persekutuan Labuan
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QUOTE(ASUSmy @ Apr 28 2014, 10:24 AM) Hi andyliew97, pm-edMay I know where do you sent the router to claim warranty and can you also provide me your serial number of your router? Thank you |
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