QUOTE(moonsunlala @ Nov 28 2017, 09:04 AM)
Purchased an unit of iPhone X from Senq online last Friday and they double charged my credit card. One of them charged successfully and another currently in floating transaction, the transactions bursted my credit card limit and caused my credit card currently not able to use since Saturday.
Reported the issue and took actions below on Sunday:
1) Call customer service but their working hour is weekday 9-6
2) Message their Facebook page but no reply until now
3) Went to one of the Senq outlet but the staff there say nothing they can do because retail and online shop is different entity. (But at least they gave me the sales order number that caused the overcharge)
4) Email their customer service but no reply until now
5) Called Maybank but they say nothing they can do as well, unless Senq cancel the transaction
So i call the CS again yesterday morning :
1) First call at 10am - CS say she will call me back in 1 hour time as she need time to verify
2) Second call at 12.30pm as no one call me! - Another CS say she will call me back latest by 6. (Initially the CS say she will try her best to call me back if she got any update on this matter , but I insist she should call me back to update on this matter as my credit card is unable to use for 4 daya already, and she agreed.)
3) Received a call from internal team, she request me to show proof like bank statement to proof the overcharge. But I tell her politely I am not able to provide her any of them as the overcharged transaction is in floating transaction and the transaction won't go through as it exceeded my credit limit. SHE REPLY 'K' AND CUT OFF MY PHONE right after my reply.
Until now, my credit card still not able to use and non of CS call me back to update me the status.
What a frustrating experience !!!! 😡😡
Must be your unlucky day bro.
I ordered from Senq Online last Friday 24/11/2017 and I received the iPhone X 256GB Silver today via courier. However from their website, its order status is still stated as "Processing". I receive no notification / update whatsoever when it is being prepared or shipped. There was also no tracking number or anything to track. The purchase experience I'd say sucks. You are left hanging there not knowing whether its coming or not or whether they are paying attention to their e-commerce website or not.
The good part is it gets delivered in a short time after you ordered and Senq gives additional 1 year warranty till November 2019 which is stated in their Tax Invoice at no extra charge. And if you pay additional RM21 (so called processing fee) you get to choose from several zero interest 6, 12 or 24 months installment with Credit Card.
Item comes well packed in an outer box double the size of the phone box with ample bubble wrap inside and the original Apple box and phone is still in sealed condition.
Also, I have checked, there's no speck of dusts in the front and rear cameras and there is no scratches whatsoever on any part of the phone.
So I guess, overall I would still recommend buying from them. My credit card goes through fine. Just make sure your internet is strong and stable when you place order.