KUALA LUMPUR, Aug 6 — Following its initial announcement during Kembara Digital Malaysia, TM has announced a price reduction for all Streamyx customers. Effective next month, all Streamyx customers will be billed RM69/month.

The price revision will be effective for all customers, regardless of which speed you’re on. On top of that, TM will bump up your existing speeds up to 8Mbps if it’s technically possible. There’s no new additional contract for all customers.

If you have existing free calls with your base plan, it will be retained as well. Any optional add-ons that you’ve subscribed to will be charged on top of the RM69/month amount.

For new subscribers, the Streamyx plan will be offered for RM89/month. The new pricing is only applicable to residential users and TM will make another announcement for SME users at a later date. — SoyaCincau

https://www.malaymail.com/news/malaysia/201...ng-sept/1778149

too bad for unifi lite users

RM69 for 8mbps only, no way!
Just extend your infrastructure to all non-unifi area, many are willing to switch from streamyx.

My area almost 15 years no unifi, until today max speed for streamyx only 1mbps!!

i being using steamyx for almost 10years+ n my area only have 2meg, tm never upgrade it so terminate last month,no regret at all,now using digi 150

No lah....

thats good then.. wasnt mentioned in their media presentation

do they extend contract for 2 more years after reduce price?

Then at least your Streamyx bill will be reduced to RM69/month, and it shall stay at 1Mbps or possibly higher to the max speed available in your area.
Or you may consider Unifi Air for RM79/month (4G LTE wireless broadband), speed up to 20Mbps. Ask TM for more info.
No. Any existing contracts will remain unchanged.

ahhh nice. i am happy with the new price although not very cheap compare to unifi with their speed and price, but half from what i pay currently is ok rather then nothing.

Same for me. Its not as nice as fiber offering, but at least got something for us Streamyx user.

My mom's house was upgraded to about 5 mbps. Unifi is there but no port available. Going to Unifi Air is a good option, depending if there's enough signal. Oddly her taman got weaker 4G signal (Maxis & Celcom).

https://community.unifi.com.my/t5/Product-a...lite/td-p/22632

1, 2, and 4 mbps users like me are still anak tiris though.
we will be paying RM69 like 8mbps but getting half the speed.

I wonder for those on 1,2 and 4 - if the max speed infrastructure at 8mbps, will they offer a free speed bump in addition to price drop to RM69? Or maintain at old speed?

From FAQ, seems they'll just maintain the speed wor

This post has been edited by agewisdom: Aug 6 2019, 09:07 PM

None, my current bill is RM77 was told max speed only 1mbps TM not going to upgrade anymore.
old town area are abandon by TM retain streamyx only

Ignore all those 4G/LTE, it can't meet my requirements at all as I can't configure connect to other device eg CCTV
Beside, no unifi air at my area also...

This post has been edited by devil98: Aug 7 2019, 09:08 AM

May I know your place?
Impossible there is no 4G/LTE (that means no unifi air)..

wait sep to see if i get 69 too

TM so kind this time.. In my case, Turbo-ed to 100Mbps from my old VIP5 plan.. contacted Unifi asking why i charged RM149 monthly (old price for VIP5), bcos new plan for 100Mbps only RM129. Unifi said the price followed old plan, no way to get RM129 unless I terminate and apply new plan. Now thinking to switch to Maxis bcos RM149 already can get 300Mbps.

nice, unifi lite 10mbps also get RM69

UNIFI lite 10 Mbps RM 69 is only for Internet part only exclude UNIFI TV and Voice package.
UNIFI TV is RM 30 and compulsory but Voice package ( RM 20 ) is optional.
Not able to agree ob UNIFI TV which I never use but charge RM 30.

What is unifi lite SUBB? Can't find it in their website

>Streamyx upgrade base on if its technically possible
>Checked unifi air area coverage, only my area no coverage (surrounding area is covered)

What a lame joke

Streamyx limit the download speed from account login name right?
If someone using login account that can go for 4mb, but in the end still found out his spd is 2mb so there is also speed limit on their port?
Is that anyway for us to check our area can support up to 8mb or not?

me 2 only at 2mbps. decided to f streamyx n get broadband like u last few years.

I really wonder whether TM will:

1. Maintain speed for all Streamyx users that don't apply for a speed upgrade whilst reducing price to RM69 for everyone.

2. Upgrade all Streamyx to maximum speed available under the current infrastructure and also reduce prices to RM69.

If no. 1, then better for users to apply to TM to upgrade to maximum speed in this month (Aug), as they'd lose out compared to those that don't. Potentially, someone in an area with 8Mbps may only get a speed of 1Mbps or less whilst paying RM69 while another can get 8Mbps @RM69.

Weird situation to be in...

#1 has been confirmed. TM said they will not do auto speed upgrade.

1MB = RM69
8MB = RM69

What kind of solution is this ?

I don't see any telco comes out at
10GB subscription RM 69
80GB subscription RM 69

Rather , give us a unifi air when you takeyour time to upgrade unifi in our area. Even 100m next house got unifi also cannot pull a line.

I don't know which contractor and condition.

How hard can a contractor lay a fiber at next house 50-100m ?

Hopefully, there'll be another round of complaints to rectify this...

That's their dirty tactic and catch.

They'll quietly make you re-contract for another 24 months and force you to accept their unfair REMAINING MONTHS early termination penalty to keep you tied for the next 2 years.

That's ALWAYS the reason for them to force all their customers to do manual speed upgrade.

Do not fall for this trick. If your contract is nearly over, wait patiently for new players to come as they fibrerize your area then switch.

Maintenance cost for dsl infrastructures are expensive bro, if discount every 1mbps user like rm 20, they gonna loss alot,

In Australia and many other countries, for old tech Adsl they did the same pricing, their plan usually like "up to 24Mbps" for a fix price, and how much u get is depend on ur location and line quality, unless use better tech like fiber optic then is cheaper and faster

Nothing they can do unless they use some tech like Gigawire which TM did mention they will implement it on capable areas

If they cant expand fiber coverage on certain area, they will use gigawire, if no gigawire, then sorry u stuck with old speed,

Want better speed? Go for Unifi Air

That's their current plan now :x

Look like more worst another round most ppl highlight to mcmc..

Let me break it down easily for better understanding. Let say:

Now: 1Mbps RM110
Sept onwards: 1Mbps RM69

OR

Now: 8Mbps RM160/month
Sept onwards: 8Mbps RM69

OR

8Mbps is available in your area
Now: Upgrade from whatever speed you're using now (e.g. 2Mbps), to 8Mbps before 31 Aug
Sept: 8Mbps RM160
Oct onwards: 8Mbps RM69

OR

Now: Upgrade from whatever speed you're is using now (e.g. 2Mbps), to 10Mbps Unifi VDSL before 31 Aug
Sept: 10Mbps RM129
Oct onwards: 10Mbps RM69

OR

Existing Unifi Lite VDSL 10Mbps:
Now: 10Mbps RM129
Sept onwards: 10Mbps RM69

In conclusion, whatever you pay for TM copper internet service (doesn't matter Streamyx ADSL or VDSL) of up to 10Mbps speeds that you're on by 31 Aug 2019, EVERYTHING will go down to the price tag of RM69 on September/October.
Speed ah? You own self settle. No auto upgrade for you, and contract will restart if you make any changes to your speed packages.

If you're on 30Mbps speed on Unifi VDSL, that is not applicable here.

Hope this explains all your wonders about the #khabarbaik but seems like #khabarpelik to Streamyx and VDSL users.

They refer Unifi Lite SUBB, means it's VDSL.
It is the same telephone copper cable that you use on Streamyx, but VDSL technology is advanced than Streamyx ADSL which it supports faster speeds.
Therefore, your modem must make sure can support VDSL.

TM don't label their products with technical names like this, perhaps they dont wanna confuse their customers, and make it easier.

That unifi lite 10mbps rm69 just for internet right? You still need to pay rm30 compulsory for tv channel by them and total bill iis rm99. That what live tmchat reply to me

This post has been edited by Cheat2Win: Aug 23 2019, 12:56 AM

Yes, Internet only. Exclude TV and monthly access fee to telephone service (if you have one).

Tell them you don't want that Unifi TV or Unifi playTV service if you're not using it. It should be optional now...

This post has been edited by joshhd: Aug 23 2019, 07:01 AM

Where is your place? 1Mbps is quite slow.

If tv service just optional will be nice. I will visit tmpoint soon for details since my area support 10mbps SUBB

Ipoh, don't be surprise there are many old town area only have 1mbps max as for now.
Stupid things is taman next to me got unifi many years ago...

Don't forget to ask unifi 30M package unlimited rm89 ... if ur area tmpoint got offer.
No unifi tv extra charge to u.

Sorry. I got the confirmation from TM that Unifi Lite 10Mbps VDSL includes Unifi TV (worth RM30/month).
So it will be RM69+RM30=RM99/month for Unifi Lite 10Mbps VDSL

You can only terminate the Unifi TV subscription after the Unifi TV contract ends after 1 year. There's no option for you to say no, to Unifi TV.
Which you can also say,
1-12th month = RM69+RM30=RM99/month
13th month onwards = RM69/month if you decided to terminate Unifi TV, and continue with your 10Mbps Unifi VDSL.

However, if you upgrade to Streamyx 8Mbps, the Unifi TV service is optional. If you want, just add RM30/month.
So if you don't subscribe to Unifi TV, then you just pay RM69/month for 8Mbps.

This offer is for Fibre or Copper VDSL?
Although customer who want to subscribe can visit to nearest TMpoint, but can the customer asks TM via live chat to see if the 30Mbps RM89/month (without Unifi TV) offer are available in his/her area?

And, if the user already on Unifi and still under contract, can he/she change to this 30Mbps RM89/month plan that excludes Unifi TV (provided this offer is available in his/her area)?

Im currently using 8mbps with hyptv/playTv, but not using those tv for kinda long time. Not sure my box still working or not..lol

*Good to know that we can end TV package after 12months

I dont think my area offer that unifi yet, but surely will ask them later

How do I check whether my copper is VDSL ? 10Mbps ?

30M package unlimited rm89 is offer for fibre and VDSL....if u area got offer for that.

Nothing special for this 30M unlimited package ... since maxis or celcom and time also offer similar
package , 30M/maxis...30M/celcom...100M/time.

I think the best way just go to tmpoint to ask question , they are willing to help u.

For bt p2p user , better choose unifi because a lot of unifi user can upload to u....

I never connect to time peerer .

maxis peerer is like 50% can connect to unifi user.
It depends on the area where they stay.

If ur area cover by fibre broadband , u can choose various ISP like maxis , celcom or time.

Hope u can get fibre broadband soon.

currently I'm using streamyx 2M - RM38 per month, not sure do i need to pay RM69 on Sept onward??
I'm the light user, 2M is more than enough, as most of the time I'm using Maxis 98 plan.

If this the case, I might consider terminate the Streamyx service. Thanks.

This post has been edited by A1700: Aug 24 2019, 09:33 AM

For those who are on Streamyx plans below RM69, the price and speed will remain as it is, even from September onwards.

or later can I upgrade to 8M for RM69?

If you want to enjoy 8Mbps for RM69, then faster go contact TM to upgrade to 8Mbps before 31 Aug 2019.
Then on your Sept bill, pay the old RM160/month rate, then enjoy RM69/month for 8Mbps from October onwards.

If can, it is recommended that you upgrade to 10Mbps Unifi VDSL. Ask TM to check if your area can support Unifi VDSL.

Note: Unifi VDSL is not fibre internet. It uses the same telephone copper cable like your Streamyx, but it supports faster speeds than older Streamyx's ADSL technology.

Sept bill: RM129 10Mbps OR RM160 8Mbps Streamyx (if Unifi VDSL is not available in your area)
Oct bill: RM69 for 10Mbps* OR 8Mbps

*If you manage to subscribe to Unifi Lite VDSL, unifi playTV (extra RM30/month is included).
If you're not interested in unifi playTV service, you got to contact TM once the reduced RM69 rate is reflected on bill.
Or else, you got to pay RM69 internet + RM30 unifi playTV = RM99/month.
Only existing Unifi Lite customers (or Streamyx upgrade to Unifi Lite) by 31 Aug can choose to exclude unifiTV service once RM69 reflect on bill.

Do note that 12 months contract will apply if there is any speed package change.

This post has been edited by joshhd: Aug 24 2019, 12:24 PM

for my case..my parent's home are still using streamyx..

when i asked thm...the CS told me i wont be getting speed upgrade for it..

speed and monthly fee remains the same..

just the name of the service will be change to Unifi Lite..

If your Streamyx package that your parents subscribed to, is RM69 or lower, the price will remain as it is.
Speed upgrades can only be done manually by customer, meaning you have to contact TM if you want to upgrade your speed.

You can ask TM if your parents home's area can support 8Mbps or 10Mbps VDSL.
If can, it is recommended that you upgrade to 10Mbps VDSL.

Note: Unifi VDSL is not fibre internet. It uses the same telephone copper cable like your Streamyx, but it supports faster speeds than older Streamyx's ADSL technology.

Sept bill: RM129 10Mbps OR RM160 8Mbps Streamyx (if Unifi VDSL is not available in your area)
Oct bill: RM69 for 10Mbps* OR 8Mbps

*If you manage to subscribe to Unifi Lite VDSL, you got to contact TM as your bill shown as RM69 rate to tell them you're not interested in unifi playTV service.
Or else, you got to pay RM69 internet + RM30 unifi playTV = RM99/month

How do we check without going to tmpoint ?can 100 check ?
How do I Check my house support VDSL ?

Im pretty sure 100 can help but you also can try with TM live chat

Live chat with TM here https://livechat.tm.com.my/
For coverage related questions, select Billing Enquiry category.
At the beginning of the chat, they'll ask for account holder name, and your fixed line telephone number. Then, they'll have your account information already.

If you prefer calling 100, select Sales Department by pressing 4 in one of the menu options after selecting language.

This post has been edited by joshhd: Aug 25 2019, 08:38 AM

Did once last time , got DC without reply.
I mean did you tried to ask before on VDSL ? Will try later on , anyway to check through router ?

Yes I did ask before, and they'll tell you if you're area has VDSL or not.

To check through router, look at your router or modem type. If your modem indicates a "ADSL", then you're using the old Streamyx ADSL system. Example:


Even if you're using Streamyx ADSL, there's still a chance that VDSL may be available in your area (provided if they've upgraded your area),

But if your modem has a "VDSL2" like this (the bottom one) then... Yeah, you're using VDSL.


The modems shown in this photos are just an example, and may look different than the one you're using.

Is it true that all existing Streamyx users are now with free fixed TM line unlimited calls?

Meaning all local fixed line to fixed line under TM, even if calling from Sabah to KL also unlimited and free?

Ok , I will make a call to them.
The old smyx modem they give was this.In the setting is there a way to check whether using vdsl ?

I'll try and ask again.

This post has been edited by Maxieos: Aug 26 2019, 11:44 PM

Wah... This Zyxel model can put into museum dy...
That is ADSL modem, which is pretty obvious to guess la...
Cuz back then when Unifi was introduced, VDSL is only used in high rise buildings instead of landed houses.
Not until in recent years, TM started to upgrade from the old Streamyx ADSL customers to Unifi VDSL for landed houses, due to the pressure by the public for faster speeds and lower prices.

Both ADSL and VDSL are also uses the same telephone copper cable, but the technology is different. Although VDSL technology can support faster speeds than ADSL (the slow Streamyx), it's still couldn't match like fibre internet does.

Wakao.. This modem so old generation already still so durable.
Impossible can support VDSL one..

If really can support, my innatech brand (supply by TM previously) can use marker pen write ADSL to VDSL already for my Unifi Fiber..

This post has been edited by JuneResources: Aug 27 2019, 12:05 PM

Supposedly this month we will get RM69. Anyone see any changes on the account profile?

https://unifi.com.my/unifi-en/dashboard.page

I have a feeling that it probably wont be a "seemless transition"

My bill come without any chance.
I though suppose it is RM69 for this month?

Anyone tried with live chat?
I use firefox and also try in chrome (both PC)
The textbox is disable and I cannot type anything at there so I cannot chat with agent at there.
Yours textbox can type?

This post has been edited by diehard1979: Sep 2 2019, 12:03 PM

I still not get my September bill. I login the website and check my account and didnt see any change, just curious.

I'll update again when I get my bill.

they would say ... this is bill for month of August .. not September ..

From my TM bill, i see they charge 'forward'. Means the September bill is charged on subscription from September to October.

And with this, i should see a prorated charge on my August bill actually, but it was not there...

so yeah, TM.

Damn~~~ still charge RM160 for Sep

-- that's what I mean ...

Referring to their FAQ, u should get new pricing for september bill..


https://community.unifi.com.my/t5/Product-a...light/true#M673

I'm just curious, how do you get a bill ending 27/09/19, when today's date is just 2/9/19? Is there a way to check future bill?

Could it be that they are not actually implementing the new change until....like the middle of the month? That'll be a pain for me though with speed lower than 8 Mbps.

Will I get a prorated in next month?
Because my bill is from 26 Aug till 27 Sep....

According to the image, the "migration" happens at 5-September. Problem is they only say "September" without an exact date. So now haven't migrated yet, only time will tell?

Absolutely right~~ only time can tell...

From TmPoint they told me any bill date left during August still calculate as rm160(or what you pay per month). Only after september bill rate will calculate as rm69

Eg.

My bill is rm150 and bill is on 19/8. So i will pay from 20/8 to 31/8 using rate rm150/month(31) = rm4.84 per day and september rm69/month(30) = rm2.3

My August left 12days x rm4.84 = rm58.04
My September bill at 18/9 is 18days x rm2.3 = rm41.40

Total will be rm99.44 without tax bill at 18/9
Starting at 18/10 my bill will be rm69

So basically here this is what TmPoint told me about the calculation rate.

*Above bill rate/day may not be exact amount

Just giving the idea how tm told me.

This post has been edited by Cheat2Win: Sep 4 2019, 04:45 AM

if you look at the bill posted by @bthing above, there is no such prorated calculation.

I dont see in my bill too.

This post has been edited by venmax: Sep 4 2019, 05:37 PM

Yeah ido look that bill posted too. If not tmpoint just told me fake stuff..lol

I will give a go tmlive chat to see how my bill will be for upcoming bill

Just done chat with them. They cant give me bill for this month yet because not yet generate. Need to wait 2more weeks for me.. 😅😅😅

Your new bill increase or decrease?

My September bill should be released on this Tuesday (10th September). Only then will know whether there are price reduction or not. Hopefully it will be the smooth migration.

Refer to this post >> https://forum.lowyat.net/index.php?showtopi...post&p=93867551
If ur streamyx package is similar to that user then it will be #khabarburuk

This post has been edited by juzmafia: Sep 8 2019, 07:29 PM

Hopefully not. My subscription doesn’t come with any tv pack. It just stated free basic channel (not aneka, varnam, etc) since day 1 of my 8mbps subscription. Finger crossed. Need to wait for two more days before my bill is generated.



This post has been edited by AjkR06: Sep 8 2019, 08:17 PM

can upgrade the modem?

Latest bill amount shown up, but the bill details still nowhere to be seen.

Last time when I was in 8mbps, I on free channels too without taken any premium. Since I am upgraded to 10mbps, TM forced me to take premium which is ultimate at rm60. With the new pricing I have to pay rm129 for both internet and TV. I will try to downgrade the TV to any lower such as aneka that will make it cheaper than my current bill.

Got my last month bill rm93 for unifi lite 10mbps.

Hope will change this month

Yes broadband is good mah to replace Streamyx?

TM september be like..

No RM 69 here

mine too. apparently i had to pay unifi tv which im sure i never subscribed in the first place.



i already contacted them via live chat regarding this. apparently, this unifi tv came with my streamyx, which is *free* they said.

ive requested them to remove it, and it only reflect on next month bills, which for this month, i have no choice other than to pay the stated amount (RM 69 + RM 30)

i have no problem to pay, it just that, i feel like being cheated,
they should've asked their customer before bill for the unwanted service or whether they wanna retain the unifi tv service.