i've been forced to watch this crappy hypetv stuff that i don't even has a hypetv box to begin with. They tell me to collect it at tmpoint instead of giving u the tvbox when u subscribe their service. The next time i asked them no tvbox how to watch, they tell me use handphone to watch by download app. This is rather stupid. Asking your customer to watch through app and ask customer to pay extra RM60 for the service. This is just another excuse that TM refuse to let customer pay less for streamyx. It's using a way to bait trap customer into subscribing something useless despite the agreed price is RM69. They should allow customer to call in to cancel but uses the same tactic to force customer walk in to cancel.
The biggest issue is customer has to travel down to TM which only operates during office hours. And they only open from mon-fri. And some tm point is slow like hell and filled with customers. Even some tm points are operating during saturday but they only do half day. And the biggest shit is that it's far away. I really hope our mcmc authority doing something about this. It seems that TM is not giving up on trapping customers into pay high for streamyx. They continue to give more hassle to customers hopping to delay them from unsubscribing this tm hypetv shit. And i doubt that the tmpoint cs hardly know if u can unsubscribe it. They'll most probably point u away until u try to summon their manager.

I had this client or a dealer from my company had to run a few rounds to TM centers just to resolve his woes.
This client is like those 50s uncle. Told me his house using the 1mb package and he refuse to upgrade because he uses it less.
Few times TM called him, he rejected the offer to upgrade because they're obviously trying to force him to upgrade to a more expensive package.
In the end, TM just cut off his connection because his area no longer supports streamyx. They're fully converting to unifi.
So the poor uncle continues to pay the bill but stuck with no option excepts to pay for a higher subscription. Since we know 1mb was pretty cheap those days.
It seems TM disregard any concerns from their customers. They had upper hand against any complaints that are lodge towards them.
That day i just lodge a complaint over mcmc against astro because they refuse to terminate my account. They wanted me to head down pay them before they cancel.
Within 24hrs, their CS called me to apologize and terminate my astro. I settled the amount after that. But for TM i lodge 3 times complaint to mcmc. It's all the same issue.
I relocate my streamyx to a different address. They installed it late for me like after 1 and a half months later. Tried to billed me too even i did not have streamyx for 1 and a half month.
For this i lodge 1 time to mcmc, tm don't even bothered calling me or responding to me. 2nd time to mcmc, i receive nothing. Only the same auto reply for thx for lodging a case with mcmc bullshit.
3rd time, came an sms that'll inspect the case. But case close automatically after 2 days. TM didn't called me to. So TM only send me an sms and close it themselves for fun.
Which means mcmc complaints against TM is basically useless. Both abang and adik. U complain to abang, abang tell adik don't be bad har, then adik say, next time i'll do it. Then abang say settle case already lol..

I believe there's internal conversation between tm and mcmc. But there's no communication between tm and end user.
MCMC doesn't even bother if TM had call users or not. I believe MCMC might have verbally asked TM if they had call or asked did they follow the SOP and TM only said yes, MCMC just consider the case close. By right, TM should call the contact person in the provided information they had which users registered on it via their email.
There's also contact number too. There's already contact email and number too. But we know TM CS likes to fake their own stories to give excuse they cannot contact customer. There's once i spotted the CS trying to give excuse that they're only provided my old contact which they're unable to reach me which is stupid. And to further add up the nonsense they spin, some would say they tried to reach our landline but unable to. Hence why they close the case. If they can't reach us why they can send us SMS and call us for more plans upgrade ? How could backend, sales ,billing & cs all having a different contact database ? We find this full of lies.
Why the government would want to allow such a big corporate entity that's even using the government's facility to create their own versions of lies to customers.
This is truly disgraceful and shame.

And trust me, TM will identify case by case basis. If the case easy to solve and mcmc calls them up, they'll try to solve it .
Solveable by TM if customer sent complaint to mcmc.
-Problem such as cabling fault.
-Service issue involving hang port that can be done by resetting from their side.
-Some minor problems with trouble connecting to internet that's cause by a wrong password or other misconfiguration (Provided if customers using their range of supported routers and modems)
What TM will attempt to lie and create unlimited open and close case lies to say they can't reach customer even customer attempts to reach mcmc few times.
-Billing issues number 1 due to relocation of address and port full. They'll make u run up and down just to make you give up. So that you can give them a few months extra
subscription even you don't have the services running.
-If your shift from an area that supports vdsl to an area only running adsl, they'll not attempt to resolve it. You lodge how many times complaints to mcmc, mcmc will just ignore it. TM will just say case close in the end saying nothing wrong with their end.
-Billing issues number 2. Services down for few weeks to over 2 mths. You lodge complaint to mcmc, TM still wants you to go down to their TMpoint to ask for rebate.
It's like service fault is your fault not TM's fault. Like saying i sell you food to eat, you eat and experience diarrhea , instead of refunding the money, i make unreasonable request and you must come personally to me or i'll just continue to do business like nothing happens. It's understandable if this a hawker center. But TM is a Bhd. It's not even sdn. bhd. It's listed plus it's back by government.

This post has been edited by darkskies: Sep 18 2019, 11:20 AM

Beware guys. Remember to check your Screamyx Subscription.
Because even u receive sms informing you that your plan is now officially RM69, the monthly bill reminder you received might show other wise.
I received sms telling me my package still RM133.69 despite it tell me it is RM69 since last month.
I called TMnut after receiving the shocking bill amount and they tell me because an ultimate dumbtv plan was strapped to my account causing the bill to remain RM133.69 lol..
I also tried to apply for a second RM69 screamyx plan. Apparently the plan was removed in less than 2 months after they advertised the transition of screamyx to unifi rm69 package.
Bunch of scammers. Our malaysia "international quality" ISP my foot.

Well ..RM69 promotional price ran for like a mth or 2. Can't remember.. But i believe it was very short time frame. They pull off the price and slap it back with RM89. And dumbest thing is that they allow unifi fibre subscribers to pay nothing until Jan 1 2020. While Screamyx subscribers do not get that freebie. If u checked that streamyx users have the longest track record of paying to TMnut scam packages longer than unifi fibre. Simply because streamyx users do not get the option to switch to unifi fibre. At this time, i really wish we can setup a strong protest group against TM unfair marketing gimmick practices. Send them a very strong message that they're running a kampung quality business that none of this world have.

Ya.. TM has been very dodgy over how they promotes and deal with promotional package prices.
Still they don't feel sorry for how they run such a rubbish services to malaysians for a past decade.
And they believe that giving screamyx users rm69 is out of pity and screamyx users do not deserve it.
Mind you, TM is very elusive and terrible when handling customer's queries and disputes. Every time u lodge mcmc complaints against them, they're able to fend off the complaint mysteriously.
We really need a very strong protest against them. Like how bersih was done. Make these monkeys feel terribly sorry how incompetent they're for running a monopoly services that they fail to deliver.

we need to combine our voices to one and yell at mcmc. Make them yell back at TM. If not TM will continue to toy around with customers service with shitty service and lousy pricing option.