I had this client or a dealer from my company had to run a few rounds to TM centers just to resolve his woes.
This client is like those 50s uncle. Told me his house using the 1mb package and he refuse to upgrade because he uses it less.
Few times TM called him, he rejected the offer to upgrade because they're obviously trying to force him to upgrade to a more expensive package.
In the end, TM just cut off his connection because his area no longer supports streamyx. They're fully converting to unifi.
So the poor uncle continues to pay the bill but stuck with no option excepts to pay for a higher subscription. Since we know 1mb was pretty cheap those days.
It seems TM disregard any concerns from their customers. They had upper hand against any complaints that are lodge towards them.
That day i just lodge a complaint over mcmc against astro because they refuse to terminate my account. They wanted me to head down pay them before they cancel.
Within 24hrs, their CS called me to apologize and terminate my astro. I settled the amount after that. But for TM i lodge 3 times complaint to mcmc. It's all the same issue.
I relocate my streamyx to a different address. They installed it late for me like after 1 and a half months later. Tried to billed me too even i did not have streamyx for 1 and a half month.
For this i lodge 1 time to mcmc, tm don't even bothered calling me or responding to me. 2nd time to mcmc, i receive nothing. Only the same auto reply for thx for lodging a case with mcmc bullshit.
3rd time, came an sms that'll inspect the case. But case close automatically after 2 days. TM didn't called me to. So TM only send me an sms and close it themselves for fun.
[b]Which means mcmc complaints against TM is basically useless. Both abang and adik. U complain to abang, abang tell adik don't be bad har, then adik say, next time i'll do it. Then abang say settle case already lol..[b]
Well, you know tm is part of the government.
You won't be surprise abang is Gobinh while adik is Kamarul.
May I know they simply close the case at mcmc after 2 days? I believe they have written something in order to close case.