Welcome Guest ( Log In | Register )

Outline · [ Standard ] · Linear+

 All Streamyx customers will be billed RM69, starting Sept 2019

views
     
Maxieos
post Aug 17 2019, 10:35 PM

Look at all my stars!!
*******
Senior Member
3,764 posts

Joined: May 2008
1MB = RM69
8MB = RM69

What kind of solution is this ?

I don't see any telco comes out at
10GB subscription RM 69
80GB subscription RM 69

Rather , give us a unifi air when you takeyour time to upgrade unifi in our area. Even 100m next house got unifi also cannot pull a line.

I don't know which contractor and condition.

How hard can a contractor lay a fiber at next house 50-100m ?
Maxieos
post Aug 24 2019, 05:55 AM

Look at all my stars!!
*******
Senior Member
3,764 posts

Joined: May 2008
QUOTE(joshhd @ Aug 23 2019, 12:05 AM)
Let me break it down easily for better understanding. Let say:

Now: 1Mbps RM110
Sept onwards: 1Mbps RM69

OR

Now: 8Mbps RM160/month
Sept onwards: 8Mbps RM69

OR

8Mbps is available in your area
Now: Upgrade from whatever speed you're using now (e.g. 2Mbps), to 8Mbps before 31 Aug
Sept: 8Mbps RM160
Oct onwards: 8Mbps RM69

OR

Now: Upgrade from whatever speed you're is using now (e.g. 2Mbps), to 10Mbps Unifi VDSL before 31 Aug
Sept: 10Mbps RM129
Oct onwards: 10Mbps RM69

OR

Existing Unifi Lite VDSL 10Mbps:
Now: 10Mbps RM129
Sept onwards: 10Mbps RM69

In conclusion, whatever you pay for TM copper internet service (doesn't matter Streamyx ADSL or VDSL) of up to 10Mbps speeds that you're on by 31 Aug 2019, EVERYTHING will go down to the price tag of RM69 on September/October.
Speed ah? You own self settle. No auto upgrade for you, and contract will restart if you make any changes to your speed packages.

If you're on 30Mbps speed on Unifi VDSL, that is not applicable here.

Hope this explains all your wonders about the #khabarbaik but seems like #khabarpelik to Streamyx and VDSL users.
*
How do I check whether my copper is VDSL ? 10Mbps ?
Maxieos
post Aug 25 2019, 02:14 AM

Look at all my stars!!
*******
Senior Member
3,764 posts

Joined: May 2008
QUOTE(cba5566 @ Aug 24 2019, 08:58 AM)
30M package unlimited rm89 is offer for fibre and VDSL....if u area got offer for that.

Nothing special for this 30M unlimited package ... since maxis or celcom and time also offer similar
package , 30M/maxis...30M/celcom...100M/time.

I think the best way just go to tmpoint to ask question , they are willing to help u.    smile.gif

For bt p2p user , better choose unifi because a lot of unifi user can upload to u....    wink.gif

I never connect to time peerer .

maxis peerer is like 50% can connect to unifi user.
It depends on the area where they stay.
*
How do we check without going to tmpoint ?can 100 check ?
QUOTE(joshhd @ Aug 24 2019, 12:18 PM)
If your Streamyx package that your parents subscribed to, is RM69 or lower, the price will remain as it is.
Speed upgrades can only be done manually by customer, meaning you have to contact TM if you want to upgrade your speed.

You can ask TM if your parents home's area can support 8Mbps or 10Mbps VDSL.
If can, it is recommended that you upgrade to 10Mbps VDSL.

Note: Unifi VDSL is not fibre internet. It uses the same telephone copper cable like your Streamyx, but it supports faster speeds than older Streamyx's ADSL technology.

Sept bill: RM129 10Mbps OR RM160 8Mbps Streamyx (if Unifi VDSL is not available in your area)
Oct bill: RM69 for 10Mbps* OR 8Mbps

*If you manage to subscribe to Unifi Lite VDSL, you got to contact TM as your bill shown as RM69 rate to tell them you're not interested in unifi playTV service.
Or else, you got to pay RM69 internet + RM30 unifi playTV = RM99/month
*
How do I Check my house support VDSL ?
Maxieos
post Aug 26 2019, 02:22 AM

Look at all my stars!!
*******
Senior Member
3,764 posts

Joined: May 2008
QUOTE(Cheat2Win @ Aug 25 2019, 02:41 AM)
Im pretty sure 100 can help but you also can try with TM live chat
*
Did once last time , got DC without reply.
QUOTE(joshhd @ Aug 25 2019, 08:36 AM)
Live chat with TM here https://livechat.tm.com.my/
For coverage related questions, select Billing Enquiry category.
At the beginning of the chat, they'll ask for account holder name, and your fixed line telephone number. Then, they'll have your account information already.

If you prefer calling 100, select Sales Department by pressing 4 in one of the menu options after selecting language.
*
I mean did you tried to ask before on VDSL ? Will try later on , anyway to check through router ?

Maxieos
post Aug 26 2019, 11:43 PM

Look at all my stars!!
*******
Senior Member
3,764 posts

Joined: May 2008
QUOTE(joshhd @ Aug 26 2019, 07:30 AM)
Yes I did ask before, and they'll tell you if you're area has VDSL or not.

To check through router, look at your router or modem type. If your modem indicates a "ADSL", then you're using the old Streamyx ADSL system. Example:
user posted image

Even if you're using Streamyx ADSL, there's still a chance that VDSL may be available in your area (provided if they've upgraded your area),

But if your modem has a "VDSL2" like this (the bottom one) then... Yeah, you're using VDSL.
user posted image

The modems shown in this photos are just an example, and may look different than the one you're using.
*
Ok , I will make a call to them.
The old smyx modem they give was this.In the setting is there a way to check whether using vdsl ?
» Click to show Spoiler - click again to hide... «

I'll try and ask again.

This post has been edited by Maxieos: Aug 26 2019, 11:44 PM
Maxieos
post Oct 23 2019, 11:22 PM

Look at all my stars!!
*******
Senior Member
3,764 posts

Joined: May 2008
QUOTE(NightFelix @ Oct 12 2019, 11:09 AM)
dam. My Sept and Oct bill still RM88+6%
*
QUOTE(thecoffeeguy @ Oct 15 2019, 12:39 PM)
NightFelix, what are you going to do re: the bill? mine still says rm88+gst too. talked to TM through both livechat and 100, they said cannot remove the UnifiTV. went to TMPoint twice and they asked me to wait for the SMS on package migration, only then the bill will be reduced. i'm tired already and thinking of going to MCMC straight..
*
Tmpoint said , to enjoy RM69 you must pay RM99 first month to change to package then the next month Dec bill only reduce to Rm69.
Got such thing as need to upgrade and pay more then only can get cheaper price for next month ? what if they say upgrade cannot change ?

So in other words ,
Sept and Oct bill should be RM69

RM88-RM69 = 19x2 months = RM38
Then next month need to pay RM99 for upgrade = RM99-RM69 = RM30

Dec bill only RM69

So they cheat every user RM38+RM30 = RM68.

What if those who are still paying RM160 ? it'd be a total of RM212.



Maxieos
post Oct 24 2019, 08:20 PM

Look at all my stars!!
*******
Senior Member
3,764 posts

Joined: May 2008
-deleted-

This post has been edited by Maxieos: Oct 24 2019, 08:51 PM
Maxieos
post Oct 24 2019, 08:21 PM

Look at all my stars!!
*******
Senior Member
3,764 posts

Joined: May 2008
QUOTE(NightFelix @ Oct 24 2019, 11:19 AM)
Yeah, they like to sucks up your money like a boss. No complain = no bother. Still busy this few days, gonna head to TM Point get a report number, then MCMC it.
eh wait. what September?
I already from 4Mbps free upgrade to 8Mbps since 2 years ago. free upgrade mean same price at 4Mbps but with 8Mbps speed back in 2017 (around December/January) iinm

Now I having the same scenario like most of us here. Still paying the same price of RM88 (some are RM89) at Sept and Oct 2019 instead of their promised lower price flat rate RM69 for everyone.

This is how my Unifi dashboard looks like:
» Click to show Spoiler - click again to hide... «

*
My package is same as you Blockbuster Combo how do you get the dashboard list ?
So now you going to pay for your Sept bill or just leave it until solve or just pay RM69 for sept bill ?
Maxieos
post Oct 27 2019, 01:03 AM

Look at all my stars!!
*******
Senior Member
3,764 posts

Joined: May 2008
QUOTE(NightFelix @ Oct 26 2019, 12:01 PM)
Quick update about my plan above, for those who having same name as mine.

The TM CS told me (not sure is bluffing or what) the current plan I'm having:
1. Unable to remove Unifi TV / whatever pack in the plan because is bundle
2. Is either you terminate it and sub a new plan RM69.00

but question is new subsriber get RM69.00 also? My area no fibre, only copper line.

Still thinking should i go Unifi Air or not
*
As I posted at previous post https://forum.lowyat.net/index.php?act=findpost&pid=94353183 .
Tmpoint cannot price cut , need to change to new package , pay RM99 for next month then wait for it to get price cut RM69 next year.
Why need to pay more to get price cut ? more over who guarantee I will get price cut ? it is like a telephone scam type , ask for extra $ then only say next 2 month only can get cheaper price.

Should report about it.

How many of you guys still not getting price cut since Sept bill ? Should gather together to make a report and refund.
Maxieos
post Oct 27 2019, 01:12 AM

Look at all my stars!!
*******
Senior Member
3,764 posts

Joined: May 2008
QUOTE(bee993 @ Oct 25 2019, 01:07 PM)
After reading all I am sorry I still got confuse about the option we have.

Now my bill is rm69+30unifi TV + St..

Tmlive fucker say unifi TV can't terminate else my plan all gone with my phone number.

Doesn't this mean it a cheat from rm69.
Mine is 4mbps rm13x previously and due to they can't provide me unifi lite 10mbps they upgrade my plan to 8mbps +unifi TV without my knowledge after several complaint.

Then when I found out and call to remove unifi TV they say I can't and must terminate my old plan n reapply...wtf..

Then say after sep will chg to only rm69.. I still need pay 13x in Oct and now latest bill show rm69+30+st.wtf...
What is our real option regarding this?? Unifi TV is juz like paying for something I can get free
*
I think you go to other tmpoint on other area and ask , some area give different answer.The news clearly said auto migrate to Unifi Lite.
QUOTE
Starting from Sept 1, TM will also be switching Streamyx customers to Unifi Lite at RM69 a month. New customers can also sign up for Unifi Lite for RM89 a month.
https://www.thestar.com.my/tech/2019/08/06/...-as-alternative
Did you post the conversation with CS online and ask at their post at facebok ? or to our Minster ?
QUOTE(NightFelix @ Oct 25 2019, 12:39 PM)
Login online what. Unifi website and see your package name and details.

I already paid all until Oct. Gonna ask for rebate later, I did before last year.
ok la, at least is already cheap RM69. Just slower 4MBps.
*
How do you get the rebate last year ? to whom you report and request too ?

This post has been edited by Maxieos: Oct 27 2019, 01:36 AM
Maxieos
post Oct 28 2019, 12:20 AM

Look at all my stars!!
*******
Senior Member
3,764 posts

Joined: May 2008
QUOTE(NightFelix @ Oct 27 2019, 10:18 PM)
walk in tell salah bill, they submit report, next billing cycle auto deduct.
*
That was easy , same tmpoint , which year or recently ?
QUOTE(NightFelix @ Oct 27 2019, 10:19 PM)
I gonna try submit MCMC, see whats their action.
*
Thanks I wanted to hear from you too.Let me know how you write so I also will submit together.More user faster action.
Maxieos
post Nov 7 2019, 12:41 AM

Look at all my stars!!
*******
Senior Member
3,764 posts

Joined: May 2008
QUOTE(NightFelix @ Oct 27 2019, 10:19 PM)
I gonna try submit MCMC, see whats their action.
*
Any reply ?
As for me , the CS ask me to change packages same as before.Why should i change to RM99 where it auto shift to Unif Lite RM69 ? suddenly need to pay extra rm30.
Maxieos
post Nov 8 2019, 12:12 AM

Look at all my stars!!
*******
Senior Member
3,764 posts

Joined: May 2008
QUOTE(NightFelix @ Nov 7 2019, 10:12 AM)
Sorry, i was too busy with recently upcoming 11.11 party across all the ecommerce platform. laugh.gif I will keep you guys update about my situation, my bill should be coming soon this few days.
*
Oh, what are you selling ? maybe you have something I wanted to buy at cheaper price biggrin.gif
QUOTE(NightFelix @ Nov 7 2019, 11:15 AM)
Ok, just done lodge the report at MCMC. Will keep here update.
*
OK, thanks , let us know smile.gif
Maxieos
post Nov 8 2019, 12:15 AM

Look at all my stars!!
*******
Senior Member
3,764 posts

Joined: May 2008
QUOTE(stark4321 @ Nov 7 2019, 09:54 PM)
Recently my streamyx connection frequently disconnected for few second, while surfing web, my browser prompt the 'network login page', after click on it redirected to this site: https://unifi.com.my/streamyxmigrateeligible

It is so annoying!!! Any streamyx user facing this issue recently?
*
Check whether they did some error on your upgrade , post your snr and attenuation modem info.
Maxieos
post Nov 17 2019, 08:24 PM

Look at all my stars!!
*******
Senior Member
3,764 posts

Joined: May 2008
QUOTE(NightFelix @ Nov 8 2019, 11:40 PM)
just called me from TM, they agree to removed my UnifiTV or whatever combo pack. Dam, later she fast fast want to close me and cut off without allow me to talk more.

I want to complain my 3 months of bill since Sept are paying extra money! TM promised all customers will revert to RM69 no matter what package they are using starting Sept 2019.

I check my MCMC report case already mark as resolved.

CODE
============================================================
Resolved On: 11/8/2019 6:42:17 PM
Resolved By: Nur Raini Customer Service Telekom Malaysia
Reason: TM has contacted customer on 8 November 2019, Mr ***** and explained further regarding Hypptv issues. Hypptv customer has been remove. Case is closed on 8 November 2019.
============================================================

*
Sorry ,I didn't notice your reply ,
So did you try to ask again about 3 months bill since Sept ? 3 months = RM57 or 60 including tax.Should be rebate , how is your latest bill ? got change to rm69 ?

QUOTE(NightFelix @ Nov 12 2019, 01:31 PM)
New Update:
Today I login check dashboard become this.
» Click to show Spoiler - click again to hide... «


Last time was this:
» Click to show Spoiler - click again to hide... «

*
Why your package name so long , Previously your package is
» Click to show Spoiler - click again to hide... «

» Click to show Spoiler - click again to hide... «


but mine is just
» Click to show Spoiler - click again to hide... «
Nothing more.
I will go tmpoint and show someone able to get rm69 without upgrade after report to mcmc.But I don't know whether they will the rebate back.My bill will come next week.

Did you report about the rebate , RM57 is still our $ which being promise by them.It looks like they didn't even reduce the price at all.See those all the reply mention didn't get price cut.
Maxieos
post Nov 17 2019, 08:37 PM

Look at all my stars!!
*******
Senior Member
3,764 posts

Joined: May 2008
QUOTE(NightFelix @ Nov 9 2019, 10:48 AM)
name rebranded
speed will max it at 2/4/8MBps depending on your current location supported.
*
I remember some member said can request for technical to upgrade to 8MB even not support to test out.If too much disconnect only will reduce back to previous speed.Like allow test try.
QUOTE(bryon @ Nov 9 2019, 12:06 PM)
My area support 8mbps but the cs said they will not perform any upgrade for existing account
*
Most have reason , are your bill rm69 ?
QUOTE(NightFelix @ Nov 9 2019, 12:44 PM)
but why? no reason given? like port full or the SNR are bad? no try to bait the CS ask, what if I terminate it and get a new plan, is it possible to get 8MBps? if can, time to MCMC again
*
I tried last year , some even said ,if terminate they will come a lot of excuse like add on and etc , next month bill will charge double , installing fee.Worst case said need to wait for months to get apply.
QUOTE(afkwan @ Nov 11 2019, 01:22 AM)
upgraded from 1mb to 2 and 4.
but never fill the speed upgrade at all
*
You are luck, not everyone get free speed upgrade , need to request , I am requesting.
QUOTE(nxfx @ Nov 13 2019, 12:55 AM)
I'm in the same situation as you.
So basically the only way to remove unifiTV is to make a MCMC report ?  blink.gif
*
I didn't even have UnifiTV still they do not allow price reduce and even force me to apply unifiTV.Last resort , i think really need to complain to mcmc.
QUOTE(NightFelix @ Nov 13 2019, 08:07 AM)
fastest and easiest. save your time from walking toward TM Point.

but make sure do some lame report via Unifi Live Chat first. they sure tell you cannot this, cannot that.
*
Normally , how do you write on your mcmc ? complain email letter and etc title ? formal ?
I walk in but never make report with Unifi Live chat.Did you open a report number on live chat ?

This post has been edited by Maxieos: Nov 17 2019, 08:38 PM
Maxieos
post Dec 13 2019, 10:10 PM

Look at all my stars!!
*******
Senior Member
3,764 posts

Joined: May 2008
QUOTE(NightFelix @ Dec 10 2019, 10:03 AM)
Before Complain:
» Click to show Spoiler - click again to hide... «


After Complain:
» Click to show Spoiler - click again to hide... «

*
That was a great news biggrin.gif , I went to tmpoint they can't do anything , will report on mcmc.
Looks like the rebate back all the previous overcharge.?
Maxieos
post Jan 7 2020, 05:48 AM

Look at all my stars!!
*******
Senior Member
3,764 posts

Joined: May 2008
QUOTE(NightFelix @ Dec 20 2019, 11:47 AM)
Nice. Now wait for next bill, do another calculation.
*
how is your bill ? any reduce ?
Maxieos
post Jan 7 2020, 08:15 PM

Look at all my stars!!
*******
Senior Member
3,764 posts

Joined: May 2008
QUOTE(NightFelix @ Jan 7 2020, 03:23 PM)
Now they bill me RM69 from 4 Jan 2020 to 3 Jan 2020.
I haven't calculate did I overpaid a lot of the past 4 months since Sept 2019.

Funny that, my package in my bill shown "Streamyx Home 8.0M RM160" RM160-RM91=RM69
*
As long as it's the price of RM69 , i think it's fine.Mine still the same price and package , need to wait for next bill.From sept would be around over paid rm20.14×4 = 80.56 including sst.

This post has been edited by Maxieos: Jan 7 2020, 08:15 PM
Maxieos
post Mar 7 2020, 08:32 PM

Look at all my stars!!
*******
Senior Member
3,764 posts

Joined: May 2008
QUOTE(NightFelix @ Mar 5 2020, 12:55 PM)
Okay thanks to your reminder, I manage to download the bill.
My telephone landline bill are as following:
Keterangan | Amaun | Penjimatan
Caj Bulanan | (RM) 25.00 | (RM) -25.00

Therefore, I no need to pay.
Now my outstanding are (RM) -7.50 laugh.gif
*
Where did you download the bill from unifi ?

2 Pages  1 2 >Top
 

Change to:
| Lo-Fi Version
0.0309sec    0.72    7 queries    GZIP Disabled
Time is now: 14th December 2025 - 08:43 PM