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 All Streamyx customers will be billed RM69, starting Sept 2019

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nxfx
post Nov 13 2019, 12:55 AM

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QUOTE(NightFelix @ Nov 8 2019, 11:40 PM)
just called me from TM, they agree to removed my UnifiTV or whatever combo pack. Dam, later she fast fast want to close me and cut off without allow me to talk more.

I want to complain my 3 months of bill since Sept are paying extra money! TM promised all customers will revert to RM69 no matter what package they are using starting Sept 2019.

I check my MCMC report case already mark as resolved.

CODE
============================================================
Resolved On: 11/8/2019 6:42:17 PM
Resolved By: Nur Raini Customer Service Telekom Malaysia
Reason: TM has contacted customer on 8 November 2019, Mr ***** and explained further regarding Hypptv issues. Hypptv customer has been remove. Case is closed on 8 November 2019.
============================================================

*
I'm in the same situation as you.
So basically the only way to remove unifiTV is to make a MCMC report ? blink.gif
nxfx
post Dec 9 2019, 02:11 PM

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@NightFelix
reported to MCMC last week but still no update.
how long does it usually take to resolve?
nxfx
post Dec 9 2019, 04:42 PM

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QUOTE(NightFelix @ Dec 9 2019, 04:21 PM)
what kind of report you make. is very unusual for the speed of responding. details?
*
Kategori / Category
Service Delivery

Subkategori / Subcategory
Installation/activation

Ditugaskan Kepada / Assigned To
TELEKOM MALAYSIA


Jenis Aduan / Complaint Type
Complaint
Ditugaskan Untuk / Assignee
Muhammad Hafeez Customer Service Telekom Malaysia

Jenis Perkhidmatan / Type of Service
Wired Broadband

complained similar what you write.
nxfx
post Dec 9 2019, 08:14 PM

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QUOTE(NightFelix @ Dec 9 2019, 05:31 PM)
Check MCMC report no update inside? inside TM can give feedback one.
Got attach any billing PDF file as reference?

iinm, TM are given 48-72hrs responding to complainer. if my memory serve me correct for the timing. usually less than 48hours responding to me.

next time use this:
*
Biling included.
I guess have to create new complaint.

Thanks.
nxfx
post Dec 10 2019, 11:42 AM

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QUOTE(NightFelix @ Dec 10 2019, 10:08 AM)
Hows update? if u complain last Friday, i think last night or today should have call you or reply you via email. Since Sat/Sun they not working.
*
Got call this morning , they say will remove unifi tv and change to RM 69 for next bill.
But check unifi online still have unifi tv and bill still the same.
If tomorrow still no changes, will make report again.
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