dam. My Sept and Oct bill still RM88+6%

Gonna straight MCMC, there is no such things as cannot remove UnifiTV.

Currently:
Stx Blockbuster Combo 8.0M (HE Lite) (Bundle) Free Speed Upgrade (BIP)

free auto-upgrade from previously JimatHebat 4.0M.

Edit: You using what now?

This post has been edited by NightFelix: Oct 20 2019, 08:20 PM

Streamyx Jimat Hebat:
4Mbps @ RM88
2Mbps @ RM83
1Mbps @ RM68

Jibby gave all existing users free upgrade double speed during 2017/16 iinm. Previously I was using 4MBps @ RM88, now same RM88 but with 8MBps speed.

Wait what? your package name is UniFi Lite 4Mbps? why can't 8Mbps? our area max should be 8Mbps. cannot be what. you and me was just like less than 500m away

Yeah, they like to sucks up your money like a boss. No complain = no bother. Still busy this few days, gonna head to TM Point get a report number, then MCMC it.

eh wait. what September?
I already from 4Mbps free upgrade to 8Mbps since 2 years ago. free upgrade mean same price at 4Mbps but with 8Mbps speed back in 2017 (around December/January) iinm

Now I having the same scenario like most of us here. Still paying the same price of RM88 (some are RM89) at Sept and Oct 2019 instead of their promised lower price flat rate RM69 for everyone.

This is how my Unifi dashboard looks like:

Login online what. Unifi website and see your package name and details.

I already paid all until Oct. Gonna ask for rebate later, I did before last year.

ok la, at least is already cheap RM69. Just slower 4MBps.

Quick update about my plan above, for those who having same name as mine.

The TM CS told me (not sure is bluffing or what) the current plan I'm having:
1. Unable to remove Unifi TV / whatever pack in the plan because is bundle
2. Is either you terminate it and sub a new plan RM69.00

but question is new subsriber get RM69.00 also? My area no fibre, only copper line.

Still thinking should i go Unifi Air or not

This post has been edited by NightFelix: Oct 26 2019, 01:07 PM

walk in tell salah bill, they submit report, next billing cycle auto deduct.

I gonna try submit MCMC, see whats their action.

Sorry, i was too busy with recently upcoming 11.11 party across all the ecommerce platform. I will keep you guys update about my situation, my bill should be coming soon this few days.

Ok, just done lodge the report at MCMC. Will keep here update.

just called me from TM, they agree to removed my UnifiTV or whatever combo pack. Dam, later she fast fast want to close me and cut off without allow me to talk more.

I want to complain my 3 months of bill since Sept are paying extra money! TM promised all customers will revert to RM69 no matter what package they are using starting Sept 2019.

I check my MCMC report case already mark as resolved.

name rebranded
speed will max it at 2/4/8MBps depending on your current location supported.

but why? no reason given? like port full or the SNR are bad? no try to bait the CS ask, what if I terminate it and get a new plan, is it possible to get 8MBps? if can, time to MCMC again

New Update:
Today I login check dashboard become this.


Last time was this:

fastest and easiest. save your time from walking toward TM Point.

but make sure do some lame report via Unifi Live Chat first. they sure tell you cannot this, cannot that.

My latest bill from 4 November 2019 not yet reflect the latest RM69 price yet. So I have to wait 4 December 2019 tp find out more. Because the report I made was last week ago after u tagged me here.

As for the name scheme, I have no idea, as I never bother the name as long the bill I paying is same as what their CEO/Annoucement promised. So shall wait next month, is a wait game, so please stay calm.

I pretty sure during the phone conversation, the TM PIC called me didn't mention of any price refund for the 3 month I have overpaid, I will make another complain again for sure next month.

If you have time, you can go TM Point, otherwise I suggest do everything via online by report at Live Chat / MCMC.

Actually, BS je, if got port, just force them upgrade it since is no contract. If they refuse, again MCMC it.
SNR and Attenuation is all qualify, why can't? Like you say, if disconnect a lot then baru reduce it, they just being lazy don't want to do so many paperwork aka report for customer.

No need formal, just write like normal people. As usual what you see I wrote here, mixed some bahasa and english also can. You treat MCMC like a middleman, ask MCMC to demand "insert your demand here" from TM company to do something for you.

Here is how I wrote in TLDR style, you do it as your own way also can.

What are you waiting for?

1. Make report via Unifi Live Chat, get the report reference number.
2. Make another report via MCMC, demand TM for price reduction and refund since Sept 2019.

This post has been edited by NightFelix: Nov 18 2019, 01:15 PM

Paste the full SMS details here.

This Telekom Malaysia really need to get fk by customer gaogao. I made a complain last month why my price doesnt revert back to RM69/mth.

End up, it was the package issues, I force them to cancel the package UnifiTV from account via complain to SKMM(aka MCMC)

Great. it was a success! Now new bill this month show me RM300 UnifiTV Penalty fee. Dam. gonna go complain again.

:S

Yeah, I dont even bother to talk to TM Live Chat. is a waste of my time. Straight SKMM complaint.