QUOTE(Wildcat @ Nov 8 2017, 03:23 PM)
Mind to share which iphone model was that?
u can find it here bro
https://www.apple.com/iphone/LTE/lets say
QUOTE(TOMEI-R @ Nov 8 2017, 03:23 PM)
It has always been a known fact among Iphone owners that there is
NO INTERNATIONAL WARRANTY on iphones. I have made a claim with a SG unit of Iphone 6 with Mac City before and the staff at Mac City told me that they are doing this on a good will basis only and also provided my unit was a Singapore Appstore unit. If it was a Sg Telco unit, they wouldnt be able to help me.
If you check your Model code, There is a MY for Malaysia, SG For Singapore and HK for Hong Kong and so on and so forth at the end of your model number. For example MH4D2
MY/Aim being told by mac city people that sg set can be claim at malaysia
since the malaysia set came from sg
even if you send it to warranty it will be send back to singapore
since malaysia dont have apple store...
i even email them a few time asking for solution, call apple few times already
they said they cant help with this since it was our policy.
they said if HK set can be claim at malaysia
the replacement will be malaysia set if that happen it will be easy to change phone region,
and they said again it wont happen even in future.
QUOTE(giggs_509 @ Nov 8 2017, 03:35 PM)
so japan iphone x can only claim in japan? model A1902
Yes bro A1902 is japan model. u only can claim warranty at japan apple store
QUOTE(raptar_eric @ Nov 8 2017, 03:47 PM)
personal experience, i bought 2 units of iphone 7+ from HK, 1 of it faulty camera... i did brought to machines for a claim, they replied me same email 1 hour after i passed to them, i directly called up apple, logged a support case with the ticket #, i passed the ticket # to machines, and they processed the claim without any issues

i did clarify with apple support, warranty is based on region according to them, msia sg hk aussie, all can claim cos same region...
please see here
https://www.apple.com/iphone/LTE/HK SET have many model bro if you within same model as malaysia
it should be no problem

im sharing my experience only is up to buyer to decide,
things i do go mac city , machine, macstudio finding solution = fail
call apple few time even made appeal = fail
the last way is go back to directd and ask them send to HK to replace and it cost me more money