PLEASE TAKE YOUR OWN SWEET TIME TO READ THIS FIRST BEFORE ASKING QUESTIONS WHICH HAVE ALREADY BEEN ANSWERED HERE. YOU ALSO MAY WANT TO READ THE THINGS WHICH ARE IN BOLD


Previous thread

v2-http://forum.lowyat.net/topic/1384633
v1-http://forum.lowyat.net/index.php?showtopi...yx+cool+unipack-by tyc03


continue from v2

Streamyx CoolUniPack



Lowyat.Net Unofficial FAQ
1. Can I upgrade from my existing streamyx?
According to official TM response, it is possible to upgrade smoothly as long as the applicant is eligible. However as our experiences tell, it is not always possible.
Situation 1: The streamyx belongs to an eligible student's name. Smooth upgrade is possible. No termination, no quarantine, no downtime. Conclusion: GOOD
Situation 2: The streamyx belongs to dad/mom/bro/sis/whoever who is not eligible. Upgrade may NOT possible.

NOTE : Sometimes it will take a long time to upgrade from same package (i.e 4Mbps Combo to UniPack). You may have to call up TM and bug them up to speed up the case. Do that after a week or so , so that they can process it.

2. What should I do if I fall into "Situation 2"?
Solution 1: Terminate both homeline and streamyx. Reapply both again using an eligible student's name. You will lose your existing phone number but negligible downtime.
Solution 2: Terminate only streamyx and wait for 30 days quarantine. Then, reapply. Estimated downtime: 1-2 month. Existing phone number unchanged.
Solution 3: Subscribe for another set of homeline and streamyx. You will then have 2 homeline.

3. What if the existing streamyx has remaining contract months with TM?
If you fall into "Situation 2", you will have to pay the penalty (remaining subscription fees) to terminate, before you can resubscribe Cool Uni Pack. Your only possible option is to subscribe for an additional set of homeline and streamyx.

4. Does it matter if the existing homeline does not belong to the eligible student?
Not a problem. If the homeline isn't yours, you need to provide photocopied IC and signature of the homeline owner on the application form.

5. Does early subscriber enjoy RM12 reduction of subscription fee?
All subscriber enjoy the new rate from 1st April 2010.

6. What is the Netbook model?UPDATED
HP Mini 110-3004TU

For product demo:http://www.shopping.hp.com/webapp/shopping.../mini110_series

7. What is the Netbook quota?
According to Bernama news, there are 100 000 netbook to be given away

8. When will this package end?
No one will know. First come first serve basis.

9. Are the mentioned subscription fee inclusive of monthly rental? (RM 26 phone rental)
Yes

10. I upgraded to Cool Uni recently and I want to know its status
Check https://mips.tm.net.my/SelfCare/maintenanceordercheckservlet
http://sams.tm.net.my/marketingcenter/search.asp

11. Hey, I went to xxx TMPoint and the staff told me something different from this FAQ!
These FAQ are a compilation from real experiences from several members. No member or Lowyat.Net is responsible for any misinformation within this unofficial FAQ.

12. How do u get ur netbook?
HP either call u when is it u r free then HP will deliver to ur hse or send email to ur streamyx email or personal email to confirm the delivery date and correspondent address. or else read the FAQ below

13. How do I check my netbook shipping status , etc...(netbook related) ?
Call 1800-88-6998 and press option 2. * Call via fixed Line avoid Telco Charge.

Tell the reception you are from Cool Uni Pack, they will ask for your house number. If order been receive by Hp , you
most probably get a Web order number to track it online.

Once your order received, you can assume it will reach in the current week or next week.

Order Status Page - https://h20497.www2.hp.com/os/simpleView.tcl

14. ZOMG , I've waited for a long time and yet I dont get any replies from TM..What do I

Make sure that your application is processed. Its very important to have the conformation slip , if you dont have the CONFORMATION slip it simply means that your application is not processed


15. Why some people here can get higher speed/special package , blah blah blah
Again it all boils down to the techie , the TM point. A lot of factors and how you deal with things. For instance some folks were able to subscribe for the RM 10 talk plan , others were not able to do. It depends on the individual TMPoint. If they say , yes its possible. Then yeah , otherwise you gotta persuade them. It may or may not work

16.How to check netbook waranty status?UPDATED
HP waranty status

FAQ

1. What is Streamyx Cool Uni Pack™?
Streamyx Cool Uni Pack™ provides UNLIMITED Streamyx Broadband together with a Netbook, FREE WiFi Modem, Netbook delivery, songs download @ Hypptunes and also Streamyx Zone ID with 0 entry cost!

2. Who is eligible to subscribe to Streamyx Cool Uni Pack™?
The package is only eligible to 1st or 2nd year IPTA/IPTS with endorsement from the respective universities. Diploma n Degree only

3. What is the basic requirement for me to subscribe the package?
You must have a TM Homeline or TM Home Prepaid before subscribing to this package.

4. Can I apply for this package if the TM Homeline is not under my name?
Yes, you may to apply for this package. However, the owner of the TM Homeline has to give authorisation for you to use the line for the Streamyx installation.

5. Is there any special offers on new TM Homeline application with this package?
Yes, you can enjoy the FREE installation fee worth RM50. A deposit of RM75 will be chargeable in your bill. You will also need to pay for the internal wiring during the installation of TM Homeline which will be paid by the student direct to the installer.

6. How do I subscribe to this package?
To subcribe, you just need to visit any TMpoint or TM Consumer Sales.

7. How long is the delivery period for this package?
For TM Homeline that is already activated, it will take approximately 7 days to install & activate Streamyx. Upon successful activation of Streamyx, the Netbook will be delivered to you within 14 working days.

8. Will I be entitled for any discount on the package since the Netbook is only delivered within 14 working days after
activation of Streamyx?
You will get 50% discount on the 1st month subscription fee.

9. Can the Netbook be delivered to a different place?
For security reasons, the Netbook will only be delivered to the Streamyx installation address. If customer is not contactable for Netbook delivery within 1 month after Streamyx installation, then TM has the right to terminate the Streamyx service or change to other Streamyx package.

10. How will I be charged for this package?
The monthly subscription fee of this package will be charged to you via 'Bil Telefon & Multimedia' issued by TM.

11. Is there any minimum contract period applicable for this package?
The minimum subscription period of 2 years upon successful activation of Streamyx is applicable for this package. For any premature termination, an administrative fee of RM600 will be chargeable.

12. What happen if the ADSL port is not available for the TM Homeline number?
For any unsuccessful application of this package, you are allowed to nominate another TM Homeline or TM Home Prepaid line by filling up new application form.

13. Who will get the FREE Streamyx Zone ID in this package?
The student who has successfully subscribed to this package will be given a FREE Streamyx Zone ID which can
be used at all Streamyx Zone locations.

14. What happens if the Netbook is stolen or missing within the warranty period?
The Netbook will not be replaced as the warranty only covers the maintenance of the Netbook. However, you will still be charged the monthly subscription fees.

15. Is there any capped on download limit?
No

16. Procedures on how to apply streamyx coolunipack!!!IMPORTANT
Ask uni to chop in the application letter and endorsement letter/offer letter saying that u r the student. Bring ur IC, endorsement letter and application letter chopped by uni. application form must be fully filled


17.Q: My Uni/College is not in the list .....Help !UPDATED
A : Dont panic. Just go to TMPoint and provide all documents , you may want to request for photocopied accreditation letter of the university (saying that the programes are approved by the Ministry of Higher Education) of your course (may needed if your university/college is unheard of). It all boils down to the manager of that TMPoint. If he says well you're good to go , you're good to go , otherwise its a no go


18.Q:In the brochure says that it's 2 years warranty but netbook shows 1 year warranty, why????UPDATED
A: TM has already confirm it's 2 years and hp shows 1 year because cannot update in the system.HP has already confirm it's 2 years warranty.Juz show ur receipt to them to repair. warranty TM and HP 2 years


Terms & Condition

* For IPTA/IPTS students preferably 1st or 2nd year.
* Minimum subscription period of 24 months. Customer are not allowed to terminate during the contract period .
* Netbook warranty will be 2 years.
* Student are not allowed to make last minute changes on the delivery and installation address.
* This promotion is open for Malaysian student only.
* Netbook will be delivered upon successful of Streamyx activation.
* Installation and Delivery address must be same.
* TM will issue a monthly bill upon successful of service activation.
* Netbook vendor will responsible for any defects of the netbook during warranty period
* Delivery of netbook requires approximately 14 working days from date of successful registration.
* If netbook lost within subscription period , payment still needed until end of subscription period.
* After 24 months , student still enjoy monthly fee of RM50 according to their packages.
* This special packages valid for SUCCESSFUL Streamyx installation and activation ONLY. Thus, TM Homeline subscription before the said event is treated separately and subject to TM Homeline Terms & Conditions.
* Customer will be provided FREE wireless modem with 12 months warranty from the date of installation.
* If customer is not contactable or unreachable within 1 month after Streamyx installation , then TM has the right to terminate the Streamyx service or change to other Streamyx package.
* For the 1st month, student will get 50% off from the subscription fee.
* Online registration is not applicable.
* Administrative fee of RM600 will be charged if student terminate within the subscription period.
* Connection fee of RM50 for new TM Homeline will be excluded.
* Deposit fee of RM75 will be charged for TM Homeline.
* Internal Wiring for TM Homeline is chargeable (RM30- RM50).
* Subject to Streamyx service standard Terms & Conditions.

Universities involve


PM me if there is any update coz i left out many post. Repetitive question will be ignored

This post has been edited by mkei87: Jul 16 2010, 03:55 PM

reserved

crap....now unipack upgrade to 4mb also have to use the same form (IC,Student Card, Chop, Offer letter) =.=" b4 that use one simple paper state how much u wanna upgrade then can ady..

Could you at least bring over your post from V2 to V3 and compile. If you need help let me know

k prasys.done d

Has anybody extended the warranty to 2 years?

I think I'm gonna get to TMPoint tomorrow to get them terminate my connection... it's been a week already I can't wait anymore... I didn't even get the termination confirm slip as mentioned by the others in V2...

i tot original memang 2 years...

hey i terminate my old account on 17 may 2010 and wait for the qurantine for 30 days ,because the name was my father name.so after 30 days i need to refer to who?

the stupid tm never terminate my previous line and it has been 1-2months d..luckily i never affect me other than keep on receiving bill ..

wtf ? me terminated on 17 may and i went back home straight cannot use internet de..........

Yes you have to go back to the TM Point fast...
And get the confirmation termination slip...

Usually, it takes less than 30 days...
Well, to whom you pass the termination form and the unipack form of course...
The keyword here is to follow up your case your ownself..

i terminate it at taipan................quite efficient straight go back home can't online de.....just dono what to do after waited for 1 months ....they will call you normally or i have to make a call ?

As i said, gotta follow up your ownself..
Call them...
It is always not a good idea to wait for them to call you...

my 1mbps streamyx activated on 5/5/10 and till today , i haven't receive any Dect phone...how do u all wait after get ur streamyx done ? exactly 2weeks ?

Order Number........Distribute......... Appointment........... Team Assign ...........................................J S Status
2010052002xxxx.... 20-05-2010..... 22-5-2010 14:00..... WAN MOHD PIKHRI(xxxxxxxxxxxxx).......... New

wohoooo its updated !!!
hopefully they are on time...
Any advice when they come?
Mayb call them to cap my speed to 2mbps when i suscribed 1mbps?

This post has been edited by jason18689: May 21 2010, 08:24 PM

never wait them to call u...

go back tmpoint after 2-3weeks after terminated , and follow up with them....those tm staff are like that , u never follow up , they will never do

---

Added on May 21, 2010, 8:23 pmpls call them 2moro morning 9am and ask when can they come.... never wait for them

This post has been edited by steventan85: May 21 2010, 08:23 PM

u mite wanna blank out ur name

before that your streamyx account is under your name or father name?and izit u waited for 30 days qurantine?

its contractor's name pls

u mite needa go back to TMpoint to chase them to fixed back ur internet...

its new homeline ....

so..in a way u are still paying fr the 2 lines?..or u are waiting for them to execute the 30 days cooling off epriod?

when did you receive those message?by email?

sorry..my bad..

anyone already enjoy -rm12?
i mean for those who reg early..

Call them? I dont have their number...



hahahamsteventan85 already answered you

still sending me the previous line bill...=.="

i only got 1 telephone wiring , so i terminated old line and registered for unipack

i got my termination confirmation form of course .. so i can protect myself

mean around waited for 3 weeks i have to call them or find them ?which way better?

You might need to refer to the first post...
Read the first post, its the most important part of all..

Anyway here you go..
http://sams.tm.net.my/marketingcenter/search.asp

the hp no. is their no. .. 013-xxxx

---

Added on May 21, 2010, 8:29 pmcall 100 is useless.. tmpoint havent key in ur data .. so 100 cant retrieve also

This post has been edited by steventan85: May 21 2010, 08:29 PM

when i will get the information?no information can't fill in blank mah right

oic...but if they din terminate means its not executed yet...and when they eventually terminate it, u will needa wait for the 30 days oso...

my brother is in similar case..but maybe u can get lucky and they shorten the 30 days lah...they make him wait out for like 3 weeks..and then they abru terminate..and now he still needa wait for 30 days too..no escape..

1st , my old line under my name

2nd , unipack line under my gf's name

so its not related at all... i cancelled my old line , get a new homeline + streamyx ... get it ?

why don't use terminate the old streamyx line and cre8 a new homeline...more faster?

---

Added on May 21, 2010, 8:33 pmif u do like that mean u need to pay for all those stupid fees lah right?

This post has been edited by leong1991: May 21 2010, 08:33 PM

extra Rm50.00...not willing to pay tat!!

oh yeah..now its clear as crystal...

haha mean if u wait for the qurantine for 30 day pay nth..if cre8 new homeline need pay RM50?

yeap!!!..not pay Rm50..actually its RM60.00...rm10 for stamp duty...

if u take the 30 days cooling off period..u pay nothing...

or
if the acount under ur name, u oso pay nothing...just ask them to upgrade...

my bro's under daddy's name mah...so needa terminate and wait for 30 days..

so mean 30days can't online? you all can survive meh...........for me i can't

me not staying at home...my brother sendiri settle... he using mobile broadband if not mistaken..

why do i need to pay for any special fees ? i juz need to pay RM30 to contractor and Rm85 for deposit ...thats all..

Rm30 is ntg , bcoz ur getting a Rm1.2k netbook + Rm68 1mbps

my area is Rm50.00 lah...the Tm point quote my bro the price of RM50.00 tat he's suppose to pay them...

wafak!!??..y shud we contribute to these contractor?...

i don't get you....why do we need to pay 30 to contractor and 85 for deposit?mean if i wait for qurantine for 30 days i pay nth right?

If you wait you dont pay. Its meant for new line only. If you have a fixed line , you dont have to pay anything

For instance me , my fixed line is registered under my name and my streamyx is registered under my name. So basically upgrading for me is free of charge. I dont have to pay a single cent at all !

quarantine u pay nothing...Rm30/50 is for the contractor to fix the line at ur home...if u quarantine 30 days, u pay nothing..just submit form..

wow so lucky but wait for qurantine 30 day is like damn long.........

well,some dun mind to pay the Rm30/50 for the netbook..but my bro damn principled about consumer rights..and is damn mad at TM..so he rather subscribe to other telco for the time being than to let their contractor earn the pocket money..

so it depends on how desperate and how much trouble u are willing to go thru lah...

Then pay and just ignore that. Its your call ! Wait or pay early and get it done as soon as possible

but now your bro waited for how long alreayd since he terminated his account?got receive any calls from TM ?

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Added on May 21, 2010, 8:55 pmi don't mind to wait because now i'm having unifi 20mb now.....april that time TM had chosen me for the beta trial...so now i can wait :)if not i don't think i will apply for this cool uni pack 1 months without internet is suffering

This post has been edited by leong1991: May 21 2010, 08:55 PM

he'sw into his 3rd week...one more week to go and he will storm back to TM to enquire again...

but, honestly, after the 30 days cooling off period, they cant give u much bull$hhit liao...they will needa work on ur case...

3 weeks has passed..21 days gone...

---

Added on May 21, 2010, 8:57 pmand..not yet..no calls fr them yet..i guess he needs to go back to the Tm point where he aplpys lah...

This post has been edited by fastreader: May 21 2010, 08:57 PM

the agent who help me for termination...she say max is 1 month maybe less than that...dono true anot...sometime its depand on your luck as well as your area.......

ya..tats rite..worst case scenario is 30 days...full sentence...after tat u go back to Tm point, they cant give u much alasan liao..and by the look of so many people applying for this package, i tink my bro will needa fulfill his 30 days sentence...

who knows u mite b lucky and they only cancel ur line for like 1 week...try ur luck,..

Owh thanks...
I certainly didnt know that it was handphone number, i thought it was their ID identification or something like that..
But, just now salah tekan called him.... And i ended the call asap cuz it isnt really a good time after all...9pm zzz..

your telephone number is the first choice....

Yeap dats rite...after 1 month can go there and belasah...
and the panic reason they can give you will be system down lol..

True, they are saying 30days just to save their ass..
I mean, who dares to say shorter period, by answering 30days cool down period is the safest answer for them..

beware at TM POINT .. my fren went apply for cool uni pack ..
somehow the person in charge quote him a price to pay ..
he called me and ask me is it he has to pay around RM100 for the registration ..
i told him no ... then he went back to the guy . the guy then "pretend" and say he mistaken . LoL

my bro's area is Rm50.00NETT...i dunno y some area is Rm30.00...

It really depends... if you are applying for a new Homeline together with your Unipack, then total Fee cost RM 135 (RM 75 deposit, RM10 Stamp duty, RM 50 connection fees.)

please refer to post 1.has ady updated

after 30days u go tm point there u should ask them what? why not yet help me install uni pack?

One thing I'm afraid is that when I go to TMPoint tomorrow, they tell me that they had lost my application form and ask me to redo everything... then it's really f**ked up... that's the reason why I've been dragging all the time

your quarantine period already over? or wat ?

I don't have quarantine period since I'm registering for another homeline number... now I've submitted the form for a week long and nothing has been done so far...

u register new homeline number mean your house old number no more right?they give u new number?lol call 100 for enquiry lah

Nope you'll have 2 lines. I've two lines , one for streamyx and the other one just for fixed line usage only. There is no harm of doing that at all !

mean your another line is 384kb?

wah so fast page 4 lol
now need wait till monday only can installl the 4mbps
sad
think 2molo can use

It's not registering two lines... the staff told me it's changing the home line number... though I'm not that sure about what she means... Maybe she terminates the line and register a new one or there's a way to change your home line number without the need of registering a new one. Have to pay RM10 though.

ya;lah..the Rm50.00 they earn it for doing nothing...just go to ur house and play with some wire...bil:RM50.00

nope..they wun..even if u have to do it over again, u juz needa get the school chop saja...quitre easy if u've been thru the 30 days quarantine..

most hard to pass is the 30 days of quarantine ........so suffering..

guys if take call plan got wat features ?

not reli..my bro oredy done with 21 of the 30 days sentence.. juz bear with it...

me now pass 4 day ni ..................

can i apply 384kbps one 1st n then upgrade later ?

pray tat u get lucky and they will get back to u oin monday...but then,realistically and practically, with so manyyyy application, patience is a virtue..

yeap..u can...tats wat my bro was told ...but he wasn't serious about it so din reli ask for more information...

anyway,u juz get back the old speed tat u're subscribed to lah..wat for wanna change?..its not like TM will improve or deteriorate on their infrastructure..

Is that true this Uni pack will over end of this month?

this is what i was told by TMnut....

totally agree ther

is 384kbps enuf for average downloading ?

surfing shud b fine...not tat sure about downloading..


yeah..rite..watever...

What constitutes a quarantine period?

going to collect dect phone on behalf of my gf .. do i need to bring along my gf for the collection ? she is now having sem break holiday at home town...

or i juz need to bring along the service acception form for the collection ? it has been 2weeks since activation

steventan85, did you receive your laptop after the delivery date or before?

streamyx being cancelled 30 days..

OK come to my house and play with some wire I pay u 50 bucks

before the delivery date.... dont worry , hp will call u up straight after the border clearance

if i'm the contractor, i would...

Sigh. Just called up HP yesterday, saying already received the order from TM but currently on hold due to insufficient information.

Was wondering what was that. Anyone encounter the same problem?

HP fella ask me to check with TM officer. Ugh.

Since when Unipack give you DECT phone? They give you normal phone la.

dect fone only for Blockbuster deal... if u wan dect fone .. u can top up rm18

steven izit u apply this package then sell the netbook then cancel pay Rm600 then apply again? lol

My situation is...
I submit termination form and unipack form together on 4th May 2010...
Got the termination slip and copy of unipack application form (blue color) when i walk off from the counter...
Unipack form was key in on 20th May 2010...
22nd May 2010 waiting for the technician to come...

Well, tell me what you have done so far..?
What is ur timeline?
That would be easier to guide you..


Do you have the copy of your application form which is blue in color?
That`s your proof....

Nah, there are a lot of things to suffer in life as well...
And of course, things to enjoy too...

Depends what are you planning to do . 384Kbps is not enough for downloading. If you download small files then yeah its okay. Dont expect to do proper streaming and such. Its just nice for light users , if you want to game and ummm well thats about it

erm my timeline is like that

17/5/2010-go TMpoint taipan submit my termination form and uni pack form,after that,they print out 1 termination resit to me and the blue form same as yours and they told me to wait for 30 days of quarantine period.........
18/5/2010-waiting
19/5/2010-waiting
20/5/2010-waiting
21/10-2010=waiting
TOday -waiting tooooooooooooo...sigh