I saw many members discuss about HSBC Global Support Executive position at Cyberjaya in this forum last time, but all the thread been deleted and can't retrieve back.

I am interested to apply for the position, HSBC still hiring people for this position?
Who to contact for this position?

Or maybe anyone working there now? Can provide me relevant information?
(They still hiring people? Who can i contact? How to contact, email, phone? .... )

Thanks.

EDIT - 28 Feb 2010

I seldom online on forum nowadays. My apology as my response to your PM maybe very slow.

For your easy references, the following is the useful link on the job listing. Click on any of the position, it will list out the job descriptions and qualifications requirement and you may deposit your resume by clicking 'Apply Now'.

http://www.hsbcglobalresourcing.com/hotjobsall.aspx?ctry=MAL

EDIT - 27 April 2011

I still receiving numerous PMs asking to send your CV over to HR. I already provided the link above in order for you gentlemen and ladies to submit your CV for application. My apology not forwarding your CV anymore because it is much more easier for HR to process your job application this way as in my experience there are a lot of redundancy in application. Some of you have also posted some Q&A to me on the job and how would the interview like. I would not be able to disclose or share any session with you as it is depending on the interviewer and hiring manager.

I wish you best of luck in your future undertakings and starting your career with HSBC Global Resourcing.

This post has been edited by bioweapon83: Apr 27 2011, 12:45 AM

GSE position is good if u want to gain experience of working environment before jumping to another company.but the job u are doing is boring anyway, answer phone and provide support.i have one good friend who was a gse and resigned already.

and one more thing,beware of the politics of the indian staff,not to be racist sorry..just tellling..good luck

salary is RM1900? thats what i am told by my friend undergoing training there.

I guess working anywhere also got politics. I go to office do my work and go home. Politics or what is just a matter you want to join the rest or die. For me I chose not to give a damn. What I concerned is at the end of the month I got my salary credited to my account

So anyone interested may PM me. I will give necessary info and forward to HR if you want to apply for a job there.

It's not easy to find a job out there now

This post has been edited by bioweapon83: Apr 2 2006, 01:07 PM

what is the requirement for the job? is there any?

The job requires 24x7 support right? That means you will have to work night shifts?

Minimum qualification is SPM and the salary is based on your qualification.

Work is based on shift allocated to you. If you are assigned to Asia Pacific business area, then you gotta work normal hours else it's depends on the business area you have been assigned to.

Anyone interested may drop me a PM. I will help to forward your resume to HR but again I need to stress that it's all up to the HR to call you for an interview.

This post has been edited by bioweapon83: Apr 3 2006, 08:26 PM

Is there any part time job in HSBC........

I'm afraid all employments at HSBC Cyberjaya are full time basis

This post has been edited by bioweapon83: Apr 4 2006, 02:51 AM

yes
HSBC at cyberjaya still available
some of my friends working there as well
have pick up point as well

desprate for a job......but chances hr calling me high ar?

I think they give a phone call to have a casual chat with you. At this point they try to gauge whether you are able to speak well. Try to do your best and they might call you for an interview.

Interested? You may PM me with your contact info. I will help you to forward your resume to HR

I think they give a phone call to have a casual chat with you. At this point they try to gauge whether you are able to speak well. Try to do your best and they might call you for an interview.

Interested? You may PM me with your contact info. I will help you to forward your resume to HR

me too..issit the position only available in kl area?

For branches in KL area, I am not sure. You may refer to HSBC Malaysia website

But if you intend to find a job as a Global Support Executive which will be based at Cyberjaya, you may PM me your contact info.

This post has been edited by bioweapon83: Apr 5 2006, 01:48 AM

1 resume received so far from scl5451 and already forwarded to HR dept

KL is customer service
those credit card inquires
handle malaysia market

Hope it is still open until end of Jun. As I still in UK. Going to come back next month and start a new life again in Malaysia...sigh....

No prob. You may forward me your resume by that time also

anybody interested can send bioweapon their resume.

somebody from HSBC did call me on wednesday, think they still need people now.

hey bioweapon, ru working there ? which department ?

i only have an diploma, can i still apply this position

Yes you may Please pm me your h/p no and email address. Thanks

Just asking, are these the people who work at the HSBC call centres? Because once I called the HSBC call centre (at the UK) to inform them of a change in my UK address, and it turned out that I was being put through to the call centre in Malaysia

Not sure on which call center you have spoken to as HSBC not only has their data center here but throughout the world

The one in KL. The lady who answered the phone needed my home address (i.e. Malaysian address) and went 'Oh! Do you know that you're calling through to the call centre in KL?'. Only then did I realise that she had a Malaysian accent

5 days week or 6 days week? What is the working time for night shift?

one of my friend is the hr exec there. I may say, as a person heavily involved in this industry (call centre), hsbc has one of the best call centre in malaysia in terms of facilities. the benefits for staff also very good.

it's good to know that hsbc taking in fresh grads and even spm school leavers. Any job has it bits of politics and pressures, so faint-hearted need not apply for any job whatsoever.

if hsbc gse were there when I was looking for a job few years back, I would have signed up! good job bioweapon83...saving your company's recruitment advertising budget...hehehehe.

bioweapon~~~ ur working in HSBC IT center??? how comeu have so many "roads" in there??

if my qualification is Advanced DIp in IT. then got some working experience... the salary range would be around???

depends on which country u serve... of course 5 days only

US 9pm-6am
UK 3pm-12am
4pm-1pm
11pm-8am

there's a lot of shifts...

This post has been edited by preducer: Apr 14 2006, 08:15 PM

bioweapon83 sure gets some incentive by bringing in new bloods

I just want to help people. Incentive or not is another matter. I might not enjoy much of the incentive as the person and me need to be there together to enjoy the full incentive.

Just put it this way as I just want to help our fellows forumer here whom hardly and having difficulty in finding job in todays competitive market

Sorry for those who have pm me and I am unable to reply you as my pc has again put me out of action

Thank you preducer for helping me out answering some of the replies.

For those whom are interested, PM your HP number and email address straight away. It's will be easier.

I think I will just make a summary here based of number of PM I have received.

Min Qualification: SPM

Salary:Based on your qualification(If you have degree of course and logically you earn higher than a SPM holder)

Experience:Not necessary but it's good if you have some banking/financial/call center background or experience in some managerial position.
Well fresh graduate can join in the ship as who want to give the experience rite?

Working Hours:You may or may not get a 9am-6pm and Mon-Fri but it's definitely is five days a week and 9 hours per day or simply 45hours a week.

Working Location:Cyberjaya, Selangor

Transport:Provided throughtout the Klang Valley/Seremban/Nilai with pick-up points allocated strategically or you may drive but no transport allowances will be provided

Will keep posted.

So far 3 resumes received and 2 submitted 1 KIV till June

hey this position is always available for those that didn't know.
Well cause of the turnovers and such.

Facilities they have while I was working there last time, pool table, foosball, drink machine.

Rukawa,

Now got one new vending machine + some extra booster drink(Eurycoma Longifolia) )

BTW you guys if interested may try to send your resume to me but please pm me you email address and h/p no. Turnovers are high and especially after April and May

This post has been edited by bioweapon83: Apr 17 2006, 06:18 PM

i heard if u work good, every 3 months kena 1 month bonus
true ar

why after april & may???

ecomoda012,

that's when the bonus is out

Just a reminder. Please email your resume to me in a proper Word document and preferably if you can attach your current photo with the resume as well.

Do not copy and paste from Jobstreet or what so ever. Please make some initiative as I am here to provide help as I could

If you really need help on how to make a resume you may consult me or you may refer to here. You might find some good example by just google around

This post has been edited by bioweapon83: Apr 19 2006, 03:43 AM

how does the contract goes?? monthly or yearly? ... i heard that a proper contract should be 3 months...

Permanent position but with a probation period of 6 months. Replied your PM

but , during the probation, u wont get the full amount the salary u expected rite???

corrent me if im wrong..

Upon signing your contract, you will be given 6 months probation and full salary will be paid out from the first month itself. No increment at the point of your confirmation to become permanent but there is a new term applies.

For those whom intrested to send me your resume, please PM me your email and h/p no.

This post has been edited by bioweapon83: Apr 21 2006, 02:27 AM

Some more info. For those who working in a call centre (uk cust) u will need to do sales as well..

This post has been edited by butt3rgirl: Apr 21 2006, 02:42 AM

where's the interview gonna take place?? ( not sure if this Q been asked be4, so..) izit gonna be in cyberjaya or smwer in kl??

ive work there almost a year as gse.....but u need to sacarfice a lot .no turning back....u get same pay,work public holiday including may day.weekends and odd hours...every 3 months u get allowance and it depends which dept u work in.in singapore and uk is diff.this is given also to prevent ppl from running elsewhere.if u r looking for prospect here is a good place but u need to do something extra to stand out among 2000 ppl.like in charge of charity event , r & r etc. and are u the emotional type? u wont like to be here.u get degraded and scoulded by customer nite and day...u have to pick a set amount of calls a day...and in a limited time...some customer like to drag calls and thus ur call quality is down and that will also determine long time of ur bonus.and if u r lucky u will get a compliment.worst is when they are rejected for their application for their card,they will scream and demand to know the reasons which are not suppose to be given.....but if u can manage to stand all this for a year; ill say u r preety good to work anywhere

interviews are usually done in cyberjaya where u might undergo 1st round interview...then go for a test: iq,debate,writting,hearing test.... then for a final interview with ur potential boss from particular process. then if selceted u need go health test and finally go for induction 3 weeks.and then training for ur process 3weeks-3months...

in the terms of policits....there are everywhere defintely but mroe prominent with indian because indians are natuarlly good in speaking and many of them are working in call centre....thus sometimes but rarely ull feel they gang up and r buyers....just ignore and do ur best...ur call quality cannot be tempered...

if u r oledi get used to this kinda call centre environment, it's a good place to work in + the benefits + $$$ is quite gud..

but den if ur a freshies, i'm afraid u'll cant stand those kinda pressure there. try go in jobstreet & apply for Authoriser post in American Express. (oops! m i allowed to mention company name here? ) they'll give u a decision within 2weeks for sure!

Thank you for your explainations.
Some parts are a bit outdated such as quaterly allowances which started on May 2006, allowances will be paid monthly basis.

BTW it's a place to start off as nowadays it's not easy to secure a job and not to deny I felt some politics heat but it's just a matter you wanna be part of it or you wanna let it haunt your mind. If it's haunting your mind then perharps the ppl has accomplished their mission by infecting you It will happen everywhere. Trust me

working as authorizer is much much easier.....only one case i remembered that very well......the customer is in uk and wanted to sue X for not giving him a card while he is overseas few days here and there....we suggested for him to get a temporary card by visa but the credit limit is bound lower and he was mad...thus the authorizer had to speak with him and the manager in conference call....authorizer is defintely less stressful then customer service

let me be open...hsbc is a goood place to start....they really train you well...and now if not mistaken they will have a file on your strenght and weaknesses.they will provide training to make u better....if u compared other call centre...ocbc pay bracket is higher but it is for ppl who has experince...they dont concerntrate on training as they expect what they are paying to be given back...and they only serve singapore side...prospect wise not far u can go

u r welcome....glad that allowance thing has changed for the better

Dun scare them la... not that bad.. Out of 100 calls, few of them are bad cust. I've got 1 cina Seremban call today, want to tfr 1.5k pounds to msia. Apalagi? Converse bahasa melayu la.. Cust also happy..

can someone tell me the pay? 1.5k pound?

butt3girl depends where u working......i work with the worst customers ends of the world..u know who the damn demanding type...i want now means now..and if said no final they bug for more than a year...thinking things can be changed...aih~lucky for u

This post has been edited by kimmie: Apr 28 2006, 10:15 AM

ok ok i think i have shown too much of the ugly side...but the good side their r & r are superb....charity events,show,award,game etc. makes life there more interesting and fresh....induction was the most memorable. I meet some friends there for 3 weeks and then they work other process but our relationship was so strong we feel like we know each other for so long....ppl there are more open. management are bottom to top.u can walk into ceo any time with interview preferably of course ahaha.mark eward was the best!!!

It depends which process you're in. Usually in the UK side, they always do lots of events. Well when I was in the US process, I had like little events coz we're not the main ones. Everyday I hear this last time, "Good Morning, I am calling from Auto Online. I would like to clarify....bla bla bla"

it can be annoying after awhile..ull get bored saying the same lines and sometimes u differ from the script a bit.there go ur quality call marks!:p
AT LEAST urs got event...i remember when i first join mine...we had tons of call and no time to go for lunch break etc. dont talk about organizing one...

ahhhh... HSBC cyberjaya... what a short highschool feeling there..
got carrymark summore..

I agree with you too. HSBC is a good place to start with. No doubts.

today i just received a call , tomorrow need to go to interview and assessment !!! any tips ???

talk, talk, talk....in proper english. no place for shy guy in call centre. good luck!

This post has been edited by blackpc: May 2 2006, 05:35 PM

All the best my fren Whoever interested still can PM me your email and h/p number

I GET HIRED !!! start woring on monday ~~

really nice people aspecially miss chen

this is what i done today.

1. arrived at 9 am
2. received FACT SHEET and HEALTH PAPER
3. a mini tour to hdpm
4. CF TEST
5. Return paper test
6. Mr Raymond interview (He is really nice !!)
7. Pretty chicks interview me in chinese...
8. Hired by HR Manager on 2pm.

oh congrats weileongz so i guess u r posted in taiwan side? send my regards to my palz there...

ermmm... can i ask something... how is the benefit and the allowances? how much is the transport allowance or mebbe the shift allowance , meal allowance the staff benefit? haha...

Wat can i say... no transport allowances, coz trpst is provided. No meal allowances (of coz, it comes fr ure pocket).

Others are depends, like me..UK call centre i receive RM200 contact allowances monthly.. Ok la

UK has a higher allowance compared to the other processes...if u work back end (nothing to deal directly wth customer) you dont have allowance i think...thats what i heard last time..good thing is you work mon-fri and normal working hours...but pay bracket lower and if you cant finish the work for the day you can choose to stay back but no overtime...

I dunno much about back-end. Should ask Bioweapon83

Well congrats to you Weileongz

For back end processing, it's more up to the business unit itself and for mine, I enjoying a RM200 max perfomance bonus which depends if you make a lot of error then dont be suprise you wont get anything.

Transport is provided throught Klang Valley, Nilai and Seremban. It could be a bus, van or cab

Nobody interested? No more PM coming to me already

The former AMO for UK process is now in Taiwan Process as MO. Salute to her while I was working there. Now she's promoted and only 26 yrs old.

So it depends if you think you like talking to customers, then you can progress in that company.

This post has been edited by rukawa: May 5 2006, 11:42 AM

thanks

back-end processing also got allowance ? good
will start training on this 8 of may , 7AM !!! have to wake up before 5.30am ....

^ which department ru joining ?

what's the starting salary for fresh grads??

^ depends on how u perform during the interview and test, they will assess you. if u get selected for call center, they will pay more compare to those who are doing backend processes.

they have bending systems.... pay depends on whatever bending u fall into.

My salary : rm1.6k
Shanghai Processing centre.
Training for 5 days already , its totally tired now !! i woke up at 4.3am , the bus come at 5.40am at pickup point...

queit a interesting one...but got alot of presentation

Congrats!!

Training only maaa..early morning. But atleast, Taiwan process is fine. Not much time diff la. Not like me & Bioweapon83, uk process. Sufferring lorrrrrrr uwaaa...

^ what time ?

why u said what ? suffer for ? timezone?

i went to the assessment on 4th of may, they told me that i am shortlisted for call center but wait for two weeks for job opening if theres any. or else i can apply again. what does that mean? if theres no job opening why they shortlisted me? should i continued to wait for this job ? can someone advise?

We are working fr 4pm - 1am..no malaysian public holiday entitled...

im working from 11pm till 8am... so which one is more suffering

Even worst. US process ker?

firstdirect

Pity you I am not sure but this coming Oct might be a graveyard keeper But I think I will refuse because I gotta attend class on Saturday

hahaha, before daylightsaving it was 12pm-9am, that's even worst. now i dont really care much about the timing, u'll get use to it

i had classes on sat too~ but i drop since shift seems to be shifting to weekends:( the unwanted shift time:( sigh~ my particular process ....they give excuse u should know wat ~ when u 1st join...when i 1st join~ i thought i can be excused at times i know hsbc place importance on training all the time...

If u get AutoOnline US backend process, you'll get 6-3am

Anyway..good start for those who r looking for a job..pay also ok.
Get experience then chow la... hehehehe

come to hsbc cyberjaya this saturday and sunday (20 & 21) for open day from 9am to 4pm.

the open day got rcruiting? i am still waiting for call, should i go?

it is recruitment day....

NO!!! i did't khow!!

who else working at hsbc cyberjaya ???? keep this thread alive

I'm working opposite HSBC... FUjitsu... ...

Good to hear that the pro and con of HSBC.... glad that the management are doin well... in our side...gosh... management did havin some headache....

^ wow fujitsu.... u guys dont work at night rite ?