ive work there almost a year as gse.....but u need to sacarfice a lot .no turning back....u get same pay,work public holiday including may day.weekends and odd hours...every 3 months u get allowance and it depends which dept u work in.in singapore and uk is diff.this is given also to prevent ppl from running elsewhere.if u r looking for prospect here is a good place but u need to do something extra to stand out among 2000 ppl.like in charge of charity event , r & r etc. and are u the emotional type? u wont like to be here.u get degraded and scoulded by customer nite and day...u have to pick a set amount of calls a day...and in a limited time...some customer like to drag calls and thus ur call quality is down and that will also determine long time of ur bonus.and if u r lucky u will get a compliment.worst is when they are rejected for their application for their card,they will scream and demand to know the reasons which are not suppose to be given.....but if u can manage to stand all this for a year; ill say u r preety good to work anywhere

interviews are usually done in cyberjaya where u might undergo 1st round interview...then go for a test: iq,debate,writting,hearing test.... then for a final interview with ur potential boss from particular process. then if selceted u need go health test and finally go for induction 3 weeks.and then training for ur process 3weeks-3months...

in the terms of policits....there are everywhere defintely but mroe prominent with indian because indians are natuarlly good in speaking and many of them are working in call centre....thus sometimes but rarely ull feel they gang up and r buyers....just ignore and do ur best...ur call quality cannot be tempered...

working as authorizer is much much easier.....only one case i remembered that very well......the customer is in uk and wanted to sue X for not giving him a card while he is overseas few days here and there....we suggested for him to get a temporary card by visa but the credit limit is bound lower and he was mad...thus the authorizer had to speak with him and the manager in conference call....authorizer is defintely less stressful then customer service

let me be open...hsbc is a goood place to start....they really train you well...and now if not mistaken they will have a file on your strenght and weaknesses.they will provide training to make u better....if u compared other call centre...ocbc pay bracket is higher but it is for ppl who has experince...they dont concerntrate on training as they expect what they are paying to be given back...and they only serve singapore side...prospect wise not far u can go

u r welcome....glad that allowance thing has changed for the better

butt3girl depends where u working......i work with the worst customers ends of the world..u know who the damn demanding type...i want now means now..and if said no final they bug for more than a year...thinking things can be changed...aih~lucky for u

This post has been edited by kimmie: Apr 28 2006, 10:15 AM

ok ok i think i have shown too much of the ugly side...but the good side their r & r are superb....charity events,show,award,game etc. makes life there more interesting and fresh....induction was the most memorable. I meet some friends there for 3 weeks and then they work other process but our relationship was so strong we feel like we know each other for so long....ppl there are more open. management are bottom to top.u can walk into ceo any time with interview preferably of course ahaha.mark eward was the best!!!

it can be annoying after awhile..ull get bored saying the same lines and sometimes u differ from the script a bit.there go ur quality call marks!:p
AT LEAST urs got event...i remember when i first join mine...we had tons of call and no time to go for lunch break etc. dont talk about organizing one...

oh congrats weileongz so i guess u r posted in taiwan side? send my regards to my palz there...

UK has a higher allowance compared to the other processes...if u work back end (nothing to deal directly wth customer) you dont have allowance i think...thats what i heard last time..good thing is you work mon-fri and normal working hours...but pay bracket lower and if you cant finish the work for the day you can choose to stay back but no overtime...

i had classes on sat too~ but i drop since shift seems to be shifting to weekends:( the unwanted shift time:( sigh~ my particular process ....they give excuse u should know wat ~ when u 1st join...when i 1st join~ i thought i can be excused at times i know hsbc place importance on training all the time...

yeah...i think the r bringing most workload from taipan to malaysia...even my former colleagues in uk r working there

cj handles only international clients as far im concern....the prospect depending how determine u r and also connections and ur score card...the culture there is good:) but u have to be strong to stand the ugly customers and bad shift time