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 HSBC Global Support Executive, The world local is paying local salary.

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Spade
post Jun 29 2006, 06:31 PM

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bioweapon83,

Im interested to know more about this job. Can u please tell me more about the benefit, salary, and most importantly the pros&cons.

They conduct the interview in cyberjaya do they? Do u have any advice on how and where to get a place to stay (preferably near the office) should they offer me the job.

This post has been edited by Spade: Jun 29 2006, 06:37 PM
Spade
post Jul 1 2006, 06:09 AM

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QUOTE(bioweapon83 @ Apr 3 2006, 08:23 PM)
Minimum qualification is SPM and the salary is based on your qualification.

Work is based on shift allocated to you. If you are assigned to Asia Pacific business area, then you gotta work normal hours else it's depends on the business area you have been assigned to.

Anyone interested may drop me a PM. I will help to forward your resume to HR but again I need to stress that it's all up to the HR to call you for an interview.
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How about career advancement? Do i get a chance to move from level 1 (answering phone call) to level 2/3 (on site job)?
Spade
post Jul 2 2006, 12:09 AM

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QUOTE(preducer @ Jul 1 2006, 04:53 PM)
^ definately
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How about training? Beside basic training, do i get a chance to be send to a pro training such as CCNP/MCSE?
Spade
post Jul 16 2006, 11:39 AM

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QUOTE(preducer @ Jul 3 2006, 02:57 PM)
it's not an IT centre so dont expect for mcse or ccnp.
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I thought once u advance from helpdesk (level 1) to level 2 and 3, u would be deal with more hardware and hands-on thing. Please shed some light.
Spade
post Jul 16 2006, 11:41 AM

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QUOTE(legolego @ Jul 15 2006, 09:29 PM)
Hi guys, I receive calls that I will go to Hsbc for second interview. How am I going to reach hsbc by using public transport?

They email me about this:
FROM PJ or KL : You can take LRT or KTM or Star LRT reach KL Sentral station, change the Train to PUTRA SENTRAL station (check with info counter), Take RAPID BUS No. 428 , 429. will pass by HSBC.

Is it correct? What's the meaning of changing the train to putra sentral station? Is it I have to use the ERL to go to that station, but I have checked the ERL is putrajaya station, so where's the PUtra Sentral station? Somemore the interview is about 930am.

Any other better idea? SO scare about this interview. T_T

Thanks.
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How is ur interview? Please share ur experience, in great detail if possible.

Spade
post Jul 16 2006, 01:40 PM

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QUOTE(legolego @ Jul 16 2006, 01:16 PM)
My interview is on Monday morning. =)

Whoever has attended the interview, any guidelines? tongue.gif

I will be interviewed for this position for Taiwan side, there will be 3 shifts. Anyone know the time for the shift?

and between, where's the pick up point at klang valley?

Actually I apply this job through a working agency, so I have interviewed with the people in the agency and they called me to go for interview at hsbc. May I know the interview at this hsbc is considered the first or second interview?
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Well, good luck for ur interview then. thumbup.gif

By the way, mind to let me know what is ur qualification? and in what field? Any previous experience? TQ.
Spade
post Jul 17 2006, 02:08 PM

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QUOTE(preducer @ Jul 17 2006, 02:05 PM)
helpdesk here meaning do it techinical stuff ? is that what u meant ?

@legolego

where do u stay in kl ?
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Sorry, i dont get what u mean.

BTW, im from Setiawangsa.

This post has been edited by Spade: Jul 18 2006, 06:52 AM
Spade
post Jul 18 2006, 07:00 AM

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QUOTE(jayhan @ Jul 17 2006, 06:47 PM)
Just now I went to the putra sentral to take the stupid rapidkl route map already.

@Spade, i'm staying at kepong.

Mr Chong interviewed me. He said there will be a pickup point at kepong. But he did not tell me where is it because it is only the first interview. There will be a second interview and including a conference call to hsbc taiwan 0.0

But, this GSE for taiwan will be starting on September lor. If I get other job offer I also dunno how. This job is nice, but somehow I also wish to get job that's related to my studies which is IT. Hate to make decision, when we have to choose something means that we have to give up other thing else. T_T

OPPS, I teruse my friend's account, rclxub.gif

from legolego.
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Hi, legolego. No wonder im confused at first when "someone else" answer the question that i asked u.

I also would like to get a job that are related to IT, it seems most of us are IT grad. I take it u mean HSBC helpdesk job is by no means an IT related job even if we get "promoted" to level 2 or 3?
Spade
post Jul 19 2006, 10:19 AM

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QUOTE(legolego @ Jul 18 2006, 11:42 AM)
this hsbc gse is a job that is nothing to do with IT. But I also hope can start my career there and if get promoted then will be better too. Hope I will get a call for 2nd interview, I had made some stupid mistakes during the interview.  cry.gif But even I have attended the 2nd interview doesn't mean I will get hire.  cry.gif I think many people will apply this job and their qualification and talking skills are better than me.

Hope I will get ba...
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Good luck to u. Dont forget to post ur experience here.
Spade
post Jul 19 2006, 10:36 AM

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QUOTE(preducer @ Jul 19 2006, 10:31 AM)
@spade, ur from setiawangsa ? hmmm i frm setiawangsa too.
*
Are u native setiawangsa or just lived there for a few years?

BTW, are u working at HSBC?

P/S: Do PM me. Maybe we can be friend.

Spade
post Jul 19 2006, 10:46 AM

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QUOTE(preducer @ Jul 19 2006, 10:40 AM)
been living here since i was 2 years old.. and yes i do work at hsbc
*
Perhaps u can share some of ur experience.

What is ur qualification BTW. Just for the record.

Spade
post Jul 21 2006, 12:31 AM

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QUOTE(zephyr @ Jul 20 2006, 10:22 PM)
Hey, I'm an ex-staff... Was in HDPM between April 05- November 05... Reason for leaving: Had a better offer in my hometown..

Experience: HDPM is unique. You'd immediately feel 'at home' with the whole environment. You'd feel as though you're back in college... Well, at least the first 3 weeks of induction gave me that kind of feeling.. Once you're serving on the floor, it's no longer honeymoon. I was attached to XXX call centre... (rather not identify it)

Things I miss about HDPM:
1. Friends. Especially induction bathmates..
2. Waffles
3. Free Milo/Nescafe/carbonated drinks all day long!
4. 'KILL THE QUEUE'!!!! XXX call centre was initially doing rather bad, with overflowing calls queuing up, and SLA flashing RED most days... Heard it's doing better now..
5. Cancer Zone - Smoking is the best session during the 9 hours shift, and especially the marathon-smoking during 15 minutes break
6. The ride from KL Sentral to Cyberjaya in Bas Kilang!

And these are my thoughts about HDPM:
Pros:
1. FABULOUS starting ground for fresh graduates (if you don't mind getting paid the same as SPM leavers who has experience/retirees/homemakers who speaks good English)
2. It's a good training ground, to develop yourself as an EMPLOYEE, and as a person (I used to be HOT TEMPERED, but working in XXX call centre has somehow toned me down)
3. A good example of what a MNC is. You bump into your VP, and chit chat like friends. It's the little things that matters. HDPM's management doesn't create any gap/border between staff and also the management side.

Cons:
1. You'd most likely be working during Malaysian public holidays, and not get paid OT/Double/whatever (I hope this has changed)
2. You work 5 days a week, but your off days are not nescessarily on weekends (especially if you're in call centre). Worse still, the operation's management might just break your off days apart, instead of giving you 2 days back-to-back (for whatever justification they have).
3. Cyberjaya is not easily accessible if you don't have your own transport. If you miss your bus, be prepared to spend a bomb getting a taxi to HDPM/KLIA express.
4. The journey is too long from pick-up point to HDPM. (Well, at least for MOST of the pick-up-points). This means, even though you're working 8am-5.30pm, be prepared to wake up as early as 5.30/6, as you gotta be at the pick-up-point at least by 7am or else the driver would just leave you behind. By the time you finish work at 5.30pm, be prepared to get stuck in traffic jam, which would ultimately lead you into reaching home at 7-plus/8pm.. Yeah, you spend more than 12 hours of your time travelling+working.

Well, all in all it was a great 7 months for me in HDPM!!  thumbup.gif
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Wooow! What a nice experience u have. Thanks for sharing it with us.

 

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