A - Charge card

AMEX charged card gives rewards point (presently 2X if got Turbo 3X) for pumping petrol at ALL petrol stations.

B - Credit card

New AMEX Gold Credit Card
5x Membership Rewards points for every Ringgit spent on groceries, petrol, bookstores - Kinokuniya, Borders, Times and MPH - and telco charges via Express Autopay -Celcom, Digi, Maxis and Telekom.
2x Membership Rewards points for all spend elsewhere.

Details: http://www.maybank2u.com.my/mbb_info/m2u/p...sonal/CRD-Cards

Ikhwan AMEX from Maybank Islamic
5X TreatsPoints on all petrol spend
2X TreatsPoints on all other spend
Lifetime fee waiver
Non-compounding charges
Balance Tranfer facility
Express AutoPay facility
Worlwide offers with American Express SELECTS
Online shopping with globalshop
Automatic Touch 'n Go Zing Card reload facility (RM2 service fee per reload)

Ikhwan AMEX Platinum: http://www.maybank2u.com.my/mbb_info/m2u/p...sonal/CRD-Cards
Ikhwan AMEX Gold: http://www.maybank2u.com.my/mbb_info/m2u/p...sonal/CRD-Cards

Maybank (conventional) AMEX Credit Card
Annual Fee: RM 250 for gold; RM 60 for classic
2x TP on all purchases

Gold Card: http://www.maybank2u.com.my/mbb_info/m2u/p...sonal/CRD-Cards
Classic Card: http://www.maybank2u.com.my/mbb_info/m2u/p...sonal/CRD-Cards

SIA KrisFlyer AMEX Gold Credit Card
Annual fee of RM 250
2 KrisFlyer miles for every RM2 on tickets purchased online from http://www.singaporeair.com.my
KrisFlyer mile on every RM2 spent on other purchases

Details: http://www.maybank2u.com.my/mbb_info/m2u/p...sonal/CRD-Cards

HLB AMEX Credit Card
Details: http://www.hlb.com.my/pfs/cc/ccamex.jsp?flag=ccamex

C - Loyalty/Rewards Programme

Membership Rewards

All AMEX charge and credit cards that do not bear Maybank logo.
- AMEX Charge Card (Platinum/Gold/Green)
- AMEX Platinum Credit Card: 10x MR at selected merchants
- AMEX Gold Credit Card: 5x MR on petrol, groceries and books

URL: http://www.americanexpress.com.my/amx_info...mbershipRewards

TreatPoints

Other AMEX credit cards that bear Maybank logo:
- Maybank (conventional) AMEX
- Maybank Ikhwan AMEX: 5x TP on petrol and lifetime free waiver on annual fee

KrisFlyer miles
- SIA KrisFlyer AMEX Gold Credit Card

D - Important Links

AMEX website: http://www.americanexpress.com.my/amx_info...fo/home/home.do
AMEX promo info at M2U website: http://www.maybank2u.com.my/mbb_info/m2u/p.../PRO-Promotions

Previous version:
v1: http://forum.lowyat.net/topic/547867

This post has been edited by David83: Oct 11 2009, 10:48 PM

So fast come to V2?

Yes. The existing v1 has more than 2500 posts and should have been closed.

Noted. But how to transfer my question from V1 to here?

Last few posts in v1 from Alec.Yong:

Thank you so much David..

Wow, we've finally hit v2. Go Amex community! =p

i'm satisfied with my MBB Amex Gokd

hey, yeah, congratulation to V2!!

Never know that Ikhwan AMEX actually get 5x TP for all petrol station payment, better than Petronas Ikhwan VISA, I think last time don't have this offer right?

The fuss with Petronas station is that you have to swipe your AMEX at the cashier counter instead of the petrol kiosk.

No. Last time it was available exclusively to the AMEX Gold and it earns you 5x MR instead of TP.

But now, you can swipe your AMEX or Ikhwan AMEX at any petrol station and still earn 5x MR or TP.

It's absolutely an awesome upgrade!

At first, was thinking to apply for the new AMEX Gold credit card but now, it's not a need to do so.

This post has been edited by David83: Oct 11 2009, 05:35 PM

Yuh, I think it just started last week. By the way did you get the postcard sent from MBB regarding this?

This post has been edited by Alec.Yong: Oct 11 2009, 05:21 PM

From M2U website, I noticed that there're new features available to Ikhwan AMEX:

1. Balance Tranfer facility
2. Automatic Touch 'n Go Zing Card reload facility (RM2 service fee per reload)

It is not fast though. It's been 2 years already.

Btw, I notice that you put all eggs in one basket. The CL is shared among all your MBB cards.


I've tried a few times, my Amex gold cc couldn't be used at Petronas counters and kiosks. In fact, I've never successfully swiped Amex cc in Petronas.

This post has been edited by winner: Oct 11 2009, 05:38 PM

David83, the Bold above I posted it long ago at CC thread, AMEX charged card no longer offer 0% installment for any purchase since March 09.

Roger that. I'll make the correction.

Thanks.

MBB is the bank which give me my 1st gold card, I love MBB very much..

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Added on October 11, 2009, 5:52 pmJust to re-comfirm, does Pakson still the 10x Platinum Partner nowadays?

---

Added on October 11, 2009, 6:03 pmDavid, Cathay Cineplexes had join the 5x MR program, I got this from MBB's website.



This post has been edited by Alec.Yong: Oct 11 2009, 06:04 PM

Just now call cs, they say my amex cc is under membership points, It cannot combine with my petronas cc treat points, but I wonder why did the system add my two cards points together to redeem the gift..

erm.. you are right. This will make people confused...

This post has been edited by Alec.Yong: Oct 11 2009, 06:16 PM

For the mean time, there's a flaw in their system and we have to live with it till they rectify it.

AMEX Gold/Platinum (does not carry MBB logo) Charge & Credit card ---> MR
The rest AMEX (carry MBB logo) ---> TP

This has been discussed over and over again that even though your AMEX Platinum/Gold credit card (without any Maybank logo on top of the card) points are listed as TP in your M2U, they are actually earning MR and if you also have any VISA/Mastercard from Maybank, you[ B]cannot[/B] the points to redeem for gifts. Winner, Tgeoklin, Tinkerbel, GHz, Reventon etc. have mentioned about this here so many times

This post has been edited by MilesAndMore: Oct 11 2009, 07:36 PM

David83, you may need to feature Hong Leong Bank American Express Credit Card in this thread?

http://www.hlb.com.my/pfs/cc/ccamex.jsp?flag=ccamex


I think Parkson has been removed from the Platinum Partners list.

http://www.americanexpress.com.my/WebBank/Partner%20list.pdf

I just used my Amex Plat CC at Parkson Sunway Pyramid, will check the MR points by tomorrow to see whether got 10x points or not.
Will update you guys then.

Updated as per your request.

[quote=Alec.Yong,Oct 11 2009, 05:47 PM]

---

Added on October 11, 2009, 5:52 pmJust to re-comfirm, does Pakson still the 10x Platinum Partner nowadays?

Yes, Parkson still the 10X Platinum Partner for Amex Plat CC and Plat Charge Card. I bought something from Parkson last week and the 10X MR Points was credit in after that.

[quote=Centurion Lee,Oct 11 2009, 11:26 PM]
[quote=Alec.Yong,Oct 11 2009, 05:47 PM]

---

Added on October 11, 2009, 5:52 pmJust to re-comfirm, does Pakson still the 10x Platinum Partner nowadays?

Yes, Parkson still the 10X Platinum Partner for Amex Plat CC and Plat Charge Card. I bought something from Parkson last week and the 10X MR Points was credit in after that.

[/quote]

But how come the Platinum Partnet List does not included Parkson at all? I knew last time got....

I received my Amex Plat CC with the Welcome Pack last month. It has a booklet on the latest 10X Platinum Partners in the Welcome Pack. Parkson was listed on the last column of the booklet. So.. last week, I went shopping in 1U Parkson in Bandar Utama to buy a pair of my wife shoes at RM61.00. I checked the Maybank2U.com, I found that the RM61.00 already posted in together with the 610 Membership Rewards Points in the points column.

Hi i just want to know , if my amex Charge card and Credit card .. can the MR points be combine ?

Yes. Can be combined. You have to call the Amex CS to combine your points before redemption because Amex Charge Card MR Points only shown on the Amex website: www.americanexpress.com.my.

I thought the booklet is not up to date, as I can checked from the website, Parkson is out of the list...
Anyway, I have checked from M2U, it's really 10x!!! I get 799 MR from what I bought last night at Parkson!!!!

It's good then. Should ask Amex to update the website. Btw, there is an Amex promotion with Metrojaya recently, where you'll get RM30 voucher for RM300 spending in a single receipt, equivalent to 10% cash back.

Erm..., actually I m more interested in getting more points instead of voucher or rebate.

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Added on October 12, 2009, 3:14 pmSwiped my Amex Plat CC again during my lunch time earlier.

RM88.00 + RM29.90

I am waiting for the 1,179 points tomorrow.

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Added on October 12, 2009, 5:03 pmRegarding my previous question about my AMEX Plat CC in M2U display as "Account is not authorised". I called again to the card centre, this time not MBB, but directly to AMEX.
I told him the problem which I facing now, the customer service personel said that he will come back to me with 2-3 days.

I really like the way he respond to my question, really pro!!!

Let me give he a



This post has been edited by Alec.Yong: Oct 12 2009, 05:03 PM

How many days for you to receive the Amex card once it is showing in your M2U?

As for me, it took about 3 working day to show in M2U.

received my second paper statement.

no sign of any RM5 being charge for the statement.

i thinks if i did not go click request for the paper statement or e-statement, MBB cant charge me RM5.

haha... anyways, its my 2 cents.

about 3 days for me.

Damn long...

Still ok,

It depends on luck. I waited exactly 1 month from submission of application form till receipt of the card. Some forummers said they received cards in 2-3 weeks, while numerous people including my colleague complained about inefficiency of Amex/MBB as they received the cards in 2-3 MONTHS!

haha.. i saw the amex card info is showing in M2U last Thursday but till now pun haven't received it. 2 months now from submission date.

ohh... so u r the one i spoke with la...

and ur 10x pts from parkson already credited i guess

This post has been edited by lauyamonk: Oct 13 2009, 10:58 PM

I apply AMEX credit card previous Sunday at Shopping Mall, lets see how long i need to wait

Are you sure?

Anyway, how is the issue of "Account is not authorised"?

This post has been edited by Alec.Yong: Oct 13 2009, 11:39 PM

i'll call u tmr...

You are working as CS in Amex meh?

Really you??




Thanks!!

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Added on October 14, 2009, 12:27 amYes.. he is.

This post has been edited by Alec.Yong: Oct 14 2009, 12:27 AM

If my memory serves me correctly, there are two American Express Malaysia employees here

The other one is?

For those of you who haven't received your amex gold cc, you might wanna check with cs. Mine didn't come for weeks last time, and when I called up, apparently they sent it to the branch near my workplace -.-
Quite sure I ticked courier to house, but who knows

Couldn't recall at the moment.

You are correct. Just called M2U CS and they delivered the card to the branch. However, I ticked to send to mailing address instead of branch.

Damn, they sent it there and I have collected without waiting their call or mail.

The Amex gold credit card does not bear maybank logo... so it is MR instead of TP lo...

Went to pay TNB bill yesterday and too sad that Amex is not accepted...!!!

Amex should think of a way to improve its acceptance in Malaysia.

Btw, I still feel Amex is more elegant (physical look) than other CC despite of it's poor acceptance...

You can subscribe to Auto Pay service ma...

What a system! They should follow and respect customers' preferences. If customers do not take initiative to contact them, they will just leave the cards in their branches for months!?

Hi, lauyamonk. If you wouldn't mind, I have a question to ask you on the Amex Credit Card account number. My last 5 digit on my Amex Gold Credit Card is quite inauspicious. So many numeric " 4 " on it. Anyway that I could request the last 5 digit to be change? It's not the same as the Gold Charge Card, each time I request for a replacement card on my Gold Charge Card due to damages, the last 5 digit will change automatically. But for this Gold Credit Card, even though I requested for a replacement card because it was damaged, the last 5 digit still remain the same. Any special numbers given to VIP's especially for those who are very particular about the digit " 4 " ? As for me, can you advise me how can change the last 5 digit other than reporting it lost ? Thanks.

I went to the branch without waiting the call or mail. I told them that I received call to get card... Actually I just tried my luck to see if it has arrived.

Luckily it was there and arrived yesterday. The office told me wanted to call but just yesterday only.

This post has been edited by jack2: Oct 14 2009, 02:38 PM

This problem is not unique to Malaysia. Even in United States, the country where American Express came from has the exact same problem. But then AMEX is no VISA nor Mastercard. AMEX is aiming mainly at the upper middle class and above people with high disposable income and AMEX is accepted mostly at big corporations only such as those high-end private label stores in KLCC and Pavillion. Companies such as TNB and Telekom are simply too common but hey, at least you still can pay using your TNB/Telekom bills using AMEX through auto-debit.

The Amex express autopay form contains max 2 accounts for each of the services and I am wondering if we can subscribe for more than 2 accounts for a particular service provider?

5X points only applicable to fixed line telephone, mobile phone bill and internet service also. I have Amex Gold chargecard... Are they the same for 5X as well?

No. None of the charge cards give 5X MR.

AFAIK, the autopay with 5x only valid for Amex's Amex Gold Credit Card. Not the charge card. You may use the charge card for autopay also, but I think will get normal 2x only.

You may try submit multiple form for >2 accounts each. Not sure will go through or not.

I do agree with you to certain extent, that Amex at times, targets different market segment. However, with the introduction of free-for-life gold cc which requires low income eligibility of RM36k per annum, Amex has the ambitious to foray into the mass market. Therefore, Amex should reduce its fee on merchants in order to encourage more merchants to participate in its programme. Otherwise, it could be a turnoff to the mass market.

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Added on October 14, 2009, 3:27 pmIn fact, I only used 1 form to fill in information of 3 TNB accounts. The number of 3rd TNB account was written manually. All the 3 TNB accounts have been approved with Express Autopay last week.

Besides that, I inquired Amex CS officer and was informed that Express Autopay for my TM and DiGi accounts has also been approved. However, I did not receive any official notification from Amex or the respective agencies.

This post has been edited by winner: Oct 14 2009, 03:27 PM

just accept the fact u got many '4' on ur gold card.

else tak suka just cancel it lol...

Hmm but Amex was relatively widely accepted in Tokyo, from what I observed when I was there at least.

And yea, with the new amex gold cc, and how widely they're advertising it, it does somewhat give u the impression that they're moving to the mass market a lil, rather than remaining a niche.

Still, compared to a number of years back, Amex acceptance is getting better, though not to my satisfaction yet. I mean, I obviously don't expect the lil shop down the road to accept Amex, but there are decent places that doesn't take Amex as well. Point in case that comes to mind is Sushi Zanmai outlets

hmmm... sorry to say that for changing billing cycle, card damage etc etc, cd# still be the same for credit card. Unless reported lost card. different system from charge card.

Oh, Zanmai in The Gardens at MV? I'm a Japanese food lover and I patronised it once but the bill wasn't settled by me. I thought most of the outlets in MV accept Amex, especially TG, a higher end wing. This is not a good news but thanks for the update anyway.

Yeah, that Zanmai (and even the one in 1U and Pyramid). Exactly, I expected to be allowed to roam freely around TG with my amex

No problem, Bro. I understand. Thanks for your explanation.

no prob

I tried call 1300-88-6688 to inquire my AMEX GCC application status, but i was left hanging on the phone for 15 Mins listening to IVR and no one attend to me.. Any other way to check my application? Submitted few weeks back thru Maybank branch..

haih, MBB CS quality is like that....I have had many hard times with them.
But AMEX CS (1800-88-9559) is damn good, I've just called about 30 min ago, to enquire about Express Autopay and the softcopy enrollment form really came in within 5 min as promised.

Can i call 1800-88-9559 to inquire on my application status?

yes

No comment, but you can try.
My case was a havoc also. Applied in the July's Treats Fair, received SMS saying i could collect the card on last day of Treats Fair, end up I couldn't collect as with many other applicants as well. So they promised to send to my billing address in a week's time. So, i waited...nothing turn up, so i called...waited....called...waited...end up going to Menara Maybank 1 month later to self-collect.

Just called, the CS said my application not yet appear in their system..she asked me to check with Maybank branch.. I applied 2 weeks back.. how long more to wait..

once u summited your application to branch, they will send to processing dept to process and CS will able to check the status. But if branches did not summit your application (maybe they delay it) then CS not able to check. hmm...

my advice is to check with branch, better still if u know who u handover (branch officer), check with him/her directly see if he/she send ur application to process.

erm, but i did get call to verify my employment few days back.. If application got rejected by right the CS shall be able to check also right? Just weird why she said my application not being submitted..
I think I will check with the officer tomorrow on the status...

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Added on October 14, 2009, 10:37 pmat least u got your card now, worth the travel to Menara Maybank.. but 3 months is abit long

This post has been edited by clsia1001: Oct 14 2009, 10:37 PM

yup... but if it is not in the system mean application not captured and CS cant do anything cuz we only can view the system.

Same thing here. but mine was when i checked, the customer service said they sent to my office but it was returned. I never received any notification from them. Asked them to resend to me again and they said ok within 7 days ... end up i waited and waited. Called again and the lady said will resend and check on my status ......... final blow came when i called again after a week and nothing was done .... i asked them to cancel my gold card la.

This MAYBANK is so inefficient and i am not so darn free to go all the way to Menara Maybank to collect the card, when in the first place they advertise that we can collect the card at the Treats Fair within 2 hours. I only received the sms to collect, the next day at night. Wasted my time waiting at the fair for 3 hours.

lauyamonk, finally I can view my AMEX Plat Credit Card transaction thru M2U.

Thank you so much for your help!!!



This post has been edited by Alec.Yong: Oct 15 2009, 11:03 AM

wow bro, you like to collect this CC ?? so many of it.

The was a time, my active CCs is up to 20!!!

Called Maybank, the officer said she already submitted on 1st Oct..and no way for her to check on the status..
Should i reapply? Later call maybank CS again..

Different CCs for different purposes ma

As in branch officer already submitted to credit evaluation department? Well if it's not appearing in the system, it does sound like the application is lost somewhere. Don't think it's in transit considering how long ago the application was sent.

As for me, it's collection...

Just called AMEX CS again, this time a guy told me my application was pending bank credit proof on 3 months salary.. He said can either email or fax over, but when I check my Public Bank it only shows 2 months transactions history.. Can scan and email them PB bank mini statement instead? Else I have to go back find my bank book, go to bank update it then only fax to 03-22820373...

Oh you're prooving salary via bank statement and not salary slip? Hmm the PB only shows 2 months? Might be sufficient for them. Did the CS specifically mention that your application only shows 2 months and that was insufficient?

From my case, I didn't include any proof of income. I just copied them my current credit card and that's it. I told them if you need more documents other than that, then just help me to withdraw my application. The reason is very simple, if I can do so for my other CC application, then why not Amex CC?

But, I can did that because I'm sure they should be comfortable with my history... Also, this doesn't always working as well. Last time, Southern Bank (now, become CIMB) had rejected my CC application (i don't know why) and I told myself that I wouldn't apply any CC from Southern Bank anymore...

This post has been edited by ks98: Oct 16 2009, 08:54 AM

Nope, i did provided IC, EA Statement and 2 months salary slip, that's should be sufficient right? CS told me the remarks is pending submission of proof of amount credited to bank (to proof my salary) and weird thing is they don't even call and ask me for the required documents... If i didn't call and ask, I won't know.. Anyone face this issue before? So complicated..

That's correct. If one can show the bank one of his/her CCs (qualified for reference) used for more than 12 months, what the hell does the bank still request other P&C documents like deposit account statements and EA forms? If other banks have no problems to accommodate this, why not this particular bank? It's outrageous!

This post has been edited by winner: Oct 16 2009, 09:33 AM

Actually this is my first CC, tat's why can't provide them 'current credit card'...
So many obstacles to join AMEX GCC Commuinity..

This post has been edited by clsia1001: Oct 16 2009, 09:35 AM