Dear All

I guess its about time for me to do a bit of spring-cleaning. So I've decided to come up with a thread whereby users are allowed to post latest announcements from TM . This makes it easier for users to check if there is something wrong with TM or not.

Keep in mind that you're allowed to post announcements from TM and this is not a place for you to rant. If you want to rant and tell the world how lame is your ISP , feel free to head over here.

We'll not tolerate rants posts here

Thank You

---

Added on June 10, 2009, 8:21 pmThis post has been edited by prasys: Jun 10 2009, 08:21 PM

Please do not rant here, this thread is for those that find it hard to access TM's website to get updates. It is also to inform this community in lowyat forum about TM's matters as we all know they are rather messed up. It also makes it easy for us to keep track of what TMis doing to improve connectivity which is sometime useful when making complaints/cases against them. It might also, indirectly, shows streamyx users that despite their claims of upgrades, nothing seems to change.

Also, many of us treat LYN as home, knowing when is the outage going to occour will help us plan our time better too...

It will defy the point of this thread if there is ranting here.

This post has been edited by andrew9292: Jun 10 2009, 11:22 PM

I've removed it. This thread is meant for announcements.

I am being nice this time.

nothingz , nders , teamloks and Suk - consider this to be your verbal warning.

30/06/2009
STREAMYX SERVICE UPGRADE IN BUKIT MERTAJAM, BAYAN BARU & TANJUNG BUNGA

Dear Valued Customers,

We wish to inform our Streamyx customers that Telekom Malaysia Berhad ™ will be performing a network upgrading exercise from 11.00 pm, Tuesday, 30th June 2009 until 6.00 am, Wednesday, 1st July 2009.

As a result, Streamyx customers in Bukit Mertajam, Bayan Baru and Tanjung Bunga in Penang may experience a disruption of service during the stipulated period. We would like to assure you that the service would resume to normal after this period.

TM apologizes for any inconvenience caused whilst the same time, we would like to assure you that we are upgrading our network to enable us to serve you better.

Customers can call TM at 100 and select “Internet Services” or e-mail us at help@tm.com.my for any Streamyx related problems.

Thank You.
-----------------------------------------------------------------------------------------------------------------------------------------

26/06/2009
EMAIL PHISHING SCAM

Dear Valued Customers,

Telekom Malaysia Berhad ™ wishes to alert its Streamyx users that there is a fraudulent email message being propagated that claims to be from TM Net. The email requests for customers to supply their Streamyx account information such as their log-in username and password for purpose of verification.

We would like to clarify that this email does NOT come from a TM source – it is a fraudulent attempt to gain access to your personal information. TM never solicits any such information from our customers via email.

The disclosure of such confidential data may be used by the fraudsters for illegal subscription of paid online services and illegal disclosure of confidential information. In addition, TM customers are advised to protect your log-in ID and password to ensure that there will be no instance of illegal usage by any third party/ fraudster of your account.

As a preventive measure, we would like to advise our customers who receive this email to delete it immediately. DO NOT respond to these emails and DO NOT click the links. Meanwhile, for those who have responded to these emails and provided your personal information as requested, we urge you to change or reset your respective password immediately.

For assistance on how to change your password, log on to www.tm.com.my or call our Customer Support Centre at 100 or email to help@tm.com.my.

Thank You.

08/07/2009
IPVPN SERVICE INTERRUPTION

Dear Valued Customers,

Telekom Malaysia Berhad ™ wishes to announce that there was a major disruption of IPVPN services nationwide due to equipment failure on IPVPN nodes at Putrajaya since 11.30 a.m. today, 7 July 2009. As a result, most of the services riding on the IPVPN network such as banking, government and enterprise segments are currently facing difficulties to be connected to their branches and customers.

Restoration works on the affected nodes are already in progress. TM expects the complete recovery of its services by 11.00pm, the same day.

TM apologizes for any inconvenience caused by this disruption, whilst at the same time, we would like to assure you that we are undertaking all necessary measures to restore our communications services as soon as possible.
Customers can call TM at 1060 or e-mail us at help@tm.com.my for any related problems.

Thank You.

ANNOUNCEMENT

STREAMYX SERVICE INTERRUPTION IN SERDANG, SELANGOR

Dear Valued Customers,

We wish to inform our Streamyx customers that Telekom Malaysia Berhad ™ will be performing a network upgrading exercise from 11.00 pm, Tuesday, 14th July 2009 until 6.00 am, Wednesday, 15th July 2009.

As a result, Streamyx customers in Serdang may experience a disruption of service during the stipulated period. We would like to assure you that the service would resume to normal after this period.

TM apologizes for any inconvenience caused whilst the same time, we would like to assure you that we are upgrading our network to enable us to serve you better.

Customers can call TM at 100 and select “Internet Services” or e-mail us at help@tm.com.my for any Streamyx related problems.

Thank You

Telekom Malaysia Berhad

21/07/2009
INTERNET SERVICES DISRUPTION

Dear Valued Customers,

Telekom Malaysia Berhad ™ wishes to announce that there has been a disruption of its Internet services due to circuit faults on the Asia Pacific Cable Network 2 (APCN2) Segment 1 between Kuantan and Katong, Singapore.

Due to the disruption, customers using Internet services may experience slow browsing while accessing websites hosted in the U.S. and Hong Kong.

In addition, customers using other IP services such as Virtual Private Network (VPN) and other critical business applications linked to the U.S. and Hong Kong may also experience some service degradation.

To alleviate the problem, some of the links have been rerouted to alternate routes to ease the congestion.

Restoration works on the affected cables are already in progress. However, in the restoration process, traffic to Northern America and Hong Kong may experience degradation while traffic to other countries is not affected. TM expects complete recovery of its services by 5 August 2009. TM will make further announcements on the progress of the restoration works.

TM wishes to assure its customers that it is undertaking all necessary measures to restore communications services for its customers as soon as possible.
Customers can call TM at 100 and select “Internet Services” or e-mail us at help@tm.com.my for any Internet related problems.

24/07/2009
NETWORK UPGRADING - SMS SERVER

Dear Valued Customers,

We wish to inform our Streamyx customers that Telekom Malaysia Berhad ™ is currently performing a network upgrading exercise on our SMS server until 15 August 2009. As a result, Streamyx customers nationwide may experience a disruption of SMS service during the stipulated period. During this exercise, all SMS functions including availability check and account activation will temporarily be suspended.

We would like to assure you that the service would resume to normal after this period.

TM apologizes for any inconvenience caused whilst the same time, we would like to assure you that we are upgrading our services to enable us to serve you better.

Customers can call TM at 100 and select “Internet Services” or e-mail us at help@tm.com.my for any Streamyx related problems.

Thank You.

Refer @ http://streamyx.com.my/whats_new/whats_new...rticle_20090724 (If you can access )

INTERNET SERVICE INTERRUPTION IN EASTERN SABAH

Telekom Malaysia Berhad ™ would like to inform its customers in Sabah that it is currently experiencing a disruption of services in Eastern Sabah due to a fire that occurred at its TM Exchange in Sandakan, Sabah.

As a result, customers using TM’s voice, Internet and Data services such as Telephony, Leased Circuit, Data IPVPN, Metro-E, TM Direct and Streamyx/DSL in eastern Sabah in Sandakan, Tawau, Lahad Datu, Sempoerna and surrounding areas will experience service disruptions.

TM is currently assessing the damage and restoration works on the affected exchange will begin once the assessment has been completed. TM will make further announcements on the progress of the restoration works.

TM wishes to assure customers that it is undertaking all necessary measures to restore communications services as soon as possible.

Customers can call TM at 100 and select “Internet Services” or e-mail us at help@tm.com.my for any Internet related problems.

Thank you.

Telekom Malaysia Berhad


http://www.tm.com.my/announcement/default.asp

31/07/2009
UPDATES ON VOICE, INTERNET AND DATA SERVICES RESTORATION WORKS IN EASTERN SANDAKAN, SABAH

Dear Valued Customers,

Telekom Malaysia Berhad ™ wishes to announce that restoration works of its services in the eastern part of Sabah due to a fire that occurred at its TM exchange in Sandakan on Monday is currently ongoing, with priority given to essential services like hospitals, banks, the police, the fire and rescue departments, as well as the Sandakan airport.

Some communications services have been restored in stages since Wednesday in Sandakan, Tawau, Lahad Datu and surrounding areas. All Metro-E circuits are also currently up and running. At the moment, close to 50% of its affected infrastructure are already restored. TM expects most of the affected circuits to be restored by Sunday, 2 August 2009.

Most TM customers in Sandakan are now able to make local, national (STD) and international (IDD) telephone calls. Fixed telephone line calls from outside of Sandakan can now be delivered to the users at the affected areas in Sandakan.

In the meantime, TM has already restored Streamyx services for about 90% of its customers in Sandakan and 80% of its customers in Tawau. Meanwhile, Streamyx service in Lahad Datu is expected to be fully restored by tomorrow.

TM apologizes for any inconvenience caused whilst at the same time wishes to assure its customers that it is undertaking all necessary measures, including round-the-clock works, to restore communications services for its customers as soon as possible. TM would also like to thank its customers for their understanding and patience during this affected period.
TM has set up several emergency hotlines in Sandakan and Kota Kinabalu to field enquiries from the public. Customers in Sandakan can contact (089) 622 423, (089) 622 134 and (089) 246 111, whereas the hotline numbers in Kota Kinabalu are (088) 264 803 and (088) 264 837. Customers can also call TM at 100 or e-mail us at help@tm.com.my for any service related problems.

Thank You.

04/08/2009
RESTORATION OF TELEPHONY, INTERNET AND DATA SERVICES IN EASTERN SABAH

Dear Valued Customers,

Telekom Malaysia Berhad ™ is pleased to inform its customers that the restoration works following the fire that occurred at its TM Exchange in Sandakan, Sabah is expected to be fully completed by tomorrow, 4 August 2009. As of today, TM has already recovered more than 95% capacity for all its voice, Internet and data services.

All TM communications services in Sandakan, Tawau, Lahad Datu, Semporna and surrounding areas of eastern Sabah have been restored in stages since the incident last Wednesday.

More than 95% of the affected customers are now able to utilize all TM services, including Telephony, Leased Circuit, Data IPVPN, Metro-E, TM Direct and Streamyx/DSL services.

Most customers are now able to make and receive local, national (STD) and international (IDD) telephone calls; access the internet to browse, download Internet content or play online games; utilize Internet applications to perform any online transactions for banking, e-commerce and access government portals; as well as perform any data transaction such as Automated Teller Machines (ATMs) transactions.

TM wishes to thank its customers for their understanding and patience during the affected period.
Meanwhile, customers can call TM at 100 or e-mail us at help@tm.com.my for any telephony or Internet related problems.

Thank You.

Refer @ http://www.streamyx.com.my/whats_new/whats...rticle_20090804

06/08/2009
INTERNET SERVICES DISRUPTION

Dear Valued Customers,

Referring to our earlier statement on 21 July 2009 on the disruption of our Internet services due to circuit faults on the Asia Pacific Cable Network 2 (APCN2) Segment 1 between Kuantan and Katong, Singapore, Telekom Malaysia Berhad ™ wishes to announce that there is a delay in the restoration of Internet services due to technical problems at the repairing stages.

In addition, our consortium members have also detected another fault on the same circuit about 372km from Kuantan Cable Station.

Customers using Internet services may continue to experience slow browsing while accessing websites hosted in the US and Hong Kong. In addition, customers using other IP services such as Virtual Private Network (VPN) and other critical business applications linked to the US and Hong Kong may still experience some service degradation. To alleviate the problem, some of the links have been directed to alternate routes to ease the congestion.

Restoration works on the affected cables are already in progress. However, in the restoration process, traffic to Northern America and Hong Kong may experience degradation while traffic to other countries is not affected.

Due to this, full recovery of Internet services is now expected to be on 16 August 2009. TM will make further announcements on the progress of the restoration works.

TM wishes to assure its customers that it is undertaking all necessary measures to restore communications services for its customers as soon as possible.
Customers can call TM at 100 and select “Internet Services” or e-mail us at help@tm.com.my for any Internet related problems.

Thank You.

11/08/2009
ANNOUNCEMENT ON CONFLICKER WORM

Dear Valued Customers,

Telekom Malaysia Berhad ™ wishes to inform its customers that they may be experiencing slow browsing due to the widespread infection of the Conflicker Worm

Conficker, also known as Downup, Downadup and Kido, is a computer worm that surfaced in October 2008 and targets the Microsoft Windows operating system. The worm exploits a previously patched vulnerability in the Server service used by Windows 2000, Windows XP, Windows Vista, Windows Server 2003, Windows Server 2008, Windows 7 Beta, and Windows Server 2008 R2 Beta.

The Conficker worm is a computer worm that can infect your computer and spread itself to other computers across a network automatically, without human interaction. It is a standalone malicious program which uses computer or network resources to make complete copies of itself. It may include code or other malware to damage both the system and the network

Conflicker infects other computers across a network by exploiting the vulnerability in the Windows Server service (SVCHOST.EXE). It might spread through file sharing and via removable drives, such as USB drives (also known as thumb drives). The worm adds a file to the removable drive so that when the drive is used, the AutoPlay dialog box will show one additional option. The Conflicker worm can also disable important services on your computer.

TM strongly encourages its customers to update unpatched systems as soon as possible. Additionally, TM recommends that customers take the following preventive measures to help mitigate the security risks:
Step 1 – Turn on your firewall - Point to Control Panel -> Network and Internet Connections ->Windows Firewall.
Step 2 - Update Windows - Open up Internet Explorer and go to http://update.microsoft.com. Do all the urgent or required updates.
Step 3 - Verify that your antivirus software is on and keep it up-to-date. You should have a “resident” (always running) antivirus software installed such as Norton, McAfee, AVG, Trend Micro, etc. Open your antivirus and see if it is running and updated. Update it if it is not. You can also go to Start Menu -> Control Panel -> Security Center to verify that antivirus is running.

For additional information about this threat, please visit
http://www.microsoft.com/protect/computer/.../conficker.mspx

Technical Details:
http://www.mycert.org.my/en/services/advis.../626/index.html
source: http://technet.microsoft.com/en-us/security/dd452420.aspx

Thank You.

This post has been edited by MX510: Aug 11 2009, 04:50 PM

ANNOUNCEMENT

INTERNET SERVICES DISRUPTION

Telekom Malaysia Berhad ™ wishes to announce that its consortium members have detected that a 2nd cable fault on Segment 7 of the Asia Pacific Cable Network 2 (APCN2) undersea cable network between China and Taiwan on Friday, 14 August 2009.

The fault follows three other service disruptions that recently hit the same cable network, affecting APCN2 Segment 7, between Hong Kong and Taiwan, and APCN2 Segment 1, which connects Singapore and Malaysia. The earlier faults on APCN2 Segment 1 were restored on Sunday, 16 August 2009.

As a result, customers using Internet services may continue to experience slow browsing while accessing websites hosted in the US and Northern Asia. In addition, customers using other IP services such as Virtual Private Network (VPN) over Internet and other critical business applications linked to the US and Northern Asia may experience some service degradation. To alleviate the problem, some of the links have been directed to alternate routes to ease the congestion.

Restoration works on the affected cables are already in progress. Full recovery of Internet services is expected to be on 10 September 2009. TM will make further announcements on the progress of the restoration works.

TM wishes to assure its customers that it is undertaking all necessary measures to restore communications services for its customers as soon as possible.

Customers can call TM at 100 and select “Internet Services” or e-mail us at help@tm.com.my for any Internet related problems.

Thank you.

Telekom Malaysia Berhad

ANNOUNCEMENT

STREAMYX SERVICE INTERRUPTION IN SERDANG

Dear Valued Customers,

We wish to inform our Streamyx customers that Telekom Malaysia Berhad ™ will be performing a network upgrading exercise from 11.30 pm, Thursday, 20th August 2009 until 11.30 pm, Friday, 21st August 2009.

As a result, Streamyx customers in Serdang may experience a disruption of service during the stipulated period. We would like to assure you that the service would resume to normal after this period.

TM apologizes for any inconvenience caused whilst the same time, we would like to assure you that we are upgrading our network to enable us to serve you better.

Customers can call TM at 100 and select “Internet Services” or e-mail us at help@tm.com.my for any Streamyx related problems.

Thank You

Telekom Malaysia Berhad

28/08/2009
ANNOUNCEMENT ON VOICE, INTERNET AND DATA SERVICES DISRUPTION IN MUAR, JOHOR

Dear Valued Customers,

Telekom Malaysia Berhad ™ wishes to announce that there is a disruption of its services in northern part of Johor due to a fire that occurred at Jambatan Sultan Ismail, Muar, Johor on 25 August 2009. The incident has caused some damages to TM’s copper and fibre optic cables.

As a result, customers using TM’s voice, Internet and data services such as Telephony, Wireless CDMA, Leased Circuit, Data IPVPN, Metro-E, TM Direct and Streamyx/DSL in the industrial area Tanjung Agas, Parit Bunga, Tanjung Gading, Kesang Laut in Muar Johor as well as Sungai Rambai and Sungai Rawang in Malacca will experience service disruptions.

Restoration works on the affected cables are already in progress. Meanwhile, to alleviate the problem, TM technical team has taken the immediate action to re-route voice, Internet and data traffic to alternate systems. TM expects complete recovery of its services by 30 August 2009. TM will make further announcements on the progress of the restoration works.

TM apologizes for any inconvenience caused whilst at the same time wishes to assure customers that it is undertaking all necessary measures to restore communications services for its customers as soon as possible
Customers can call TM at 100 or e-mail us at help@tm.com.my for any service related problems.

Thank You.

///////////

http://www.streamyx.com.my/whats_new/whats...rticle_20090828

http://www.streamyx.com.my/whats_new/whats...rticle_20090914

This is not internet related, but it's posted on Streamyx's website.
It says telephony interruption, but well if your telephone line is interrupted I don't think you will be able to have a DSL signal or internet line.



http://www.streamyx.com.my/whats_new/whats...rticle_20091001

ANNOUNCEMENT

Telekom Malaysia Berhad ™ wishes to notify that the recent earthquake incidents did not cause any service disruption. The international submarine cable network is in order and working fine.

TM wishes to assure its customers that it always monitors its network to make sure that customers enjoy uninterrupted Internet and telephony services.

TM would like to advise customers who experience any service disruption to call TM Contact Centre at 100 or e-mail us at help@tm.com.my.

Thank You

Telekom Malaysia Berhad

16/10/2009
ANNOUNCEMENT - WEBSTAR & ICARE SERVICE INTERRUPTION

Dear Valued Customers,

TM wishes to inform its customers that it is performing an upgrading exercise on its call centre system from 10.00 p.m. on Friday, 23 October 2009 until 8.00 a.m. on Sunday, 25 October 2009. As a result, this may cause some delay in your complaints restoration.

TM apologies for any inconvenience caused and would to assure you that we are upgrading our services to serve you better.

Thank You.

Refer @ http://www.streamyx.com.my/whats_new/whats...rticle_20091016

There will be a planned maintenance from 12:00am 7th December 2009 until 12am 24th December 2009@Puchong and Subang Jaya.
Customer may experience connection failure during the activity.

AREA:Puchong and Subang Jaya

---

Added on December 16, 2009, 9:21 am03/12/2009

Dial Up 1515 customer WILL RECEIVE ERROR 691

AREA:KEDAH

---

Added on December 16, 2009, 9:27 amPlanned maintenance.

16/12/2009
START TIME 17-DEC-09 00:01
END TIME 17-DEC-09 06:00

AFFECTED AREA NORTHERN : PERAK, PENANG

17/12/2009
START TIME 17-DEC-09 00:01
END TIME 17-DEC-09 06:00

AFFECTED AREA : CENTRAL

19/12/2009
START TIME 19-DEC-09 08:00
END TIME 19-DEC-09 14:00


AFFECTED AREA AREA: SARAWAK

This post has been edited by Yogi BoY: Dec 16 2009, 09:27 AM

Information
Customer at certain area of Klang Valley will facing Service interuption

Approx : XXK custs affected

Area :Certain area of Klang Valley
STREAMYX Customer Connection Failure

UPGRADING OF TM CORE NETWORK

Dear Valued Customers,

Telekom Malaysia Berhad ™ wishes to inform our customers that we will be migrating our existing global network to a new platform to facilitate ongoing improvements of our network performance and service quality. The migration will allow TM to provide a more integrated service proposition to support a larger ecosystem of applications.

The migration exercise will take place on 9, 13, 16, 20, 23 and 30 January 2009 between 12.00 am until 6.00 am.

Therefore, all our Internet and Voice over Internet Protocol (VoIP) services such as Streamyx, iTalk and Home Prepaid customers nationwide may experience minor service interruptions during the stipulated period. We would like to assure our customers that the services would resume to normal after the stipulated period.

TM would like to thank you for your patience during our migration period and we would like to assure you that we are upgrading our network to enable us to provide you with the best in next- generation network (NGN) services.

For more information, customers can contact us at 100 or log on to www.tm.com.my.

*******

Source: http://www.tm.com.my/Pop%20Up/Announcement...re-Network.html

This post has been edited by BlackThyra87: Dec 31 2009, 07:27 AM

29/12/09
AREA: CENTRAL / LOC: KERAMAT
Custs Affected: 300 STREAMYX Customer Connection Failure

notice the date is jan 2009, a year ago.

Updated Version. They had a typo error i guess.



http://www.tm.com.my/Pop%20Up/Announcement...re-Network.html

This post has been edited by andrew9292: Jan 7 2010, 02:34 PM

http://www.tm.com.my/Pop%20Up/Announcement...re-Network.html



This post has been edited by Suk: Jan 9 2010, 01:25 AM

ANNOUNCEMENT ON INTERNET SERVICES DISRUPTION

Telekom Malaysia Berhad ™ wishes to announce that there has been a disruption of its Internet services due to circuit faults on the Asian American Gateway (AAG) submarine cable network at Lantau in China and at the domestic international link at Genting Sempah, Pahang, linking Malaysia to the United States (US) and Hong Kong.

Due to this, customers using Internet services may now experience slow browsing while accessing content hosted in the U.S. and Hong Kong. In addition, customers using other IP services such as Virtual Private Network (VPN) and other critical business applications linked to the U.S. and Hong Kong may also experience some service degradation.

To alleviate the problem, some of the links have been rerouted to alternate routes to ease the congestion.

During the restoration process, traffic to Northern America and Hong Kong may experience minor degradation while traffic to other countries is not affected. TM will make further announcements on the progress of the restoration works.

TM wishes to assure its customers that it is undertaking all necessary measures to restore communications services for its customers as soon as possible.

Customers can call TM at 100 and select “Internet Services” or e-mail us at help@tm.com.my for any Internet related problems.


http://www.tm.com.my/about-tm/media-centre...DISRUPTION.aspx

---

Added on February 2, 2010, 11:26 amNOTICE ANNOUNCEMENT 
 
STATEMENT FROM TM ON SERVICES DISRUPTION
 
 
 
Telekom Malaysia Berhad ™ wishes to inform its customers at Bayan Baru in Penang that its services at the area have been disrupted since Friday, 29 January 2010 due to a cable breakdown at the area.  

Residents using TM’s voice, Internet and data services, such as Telephony, Leased Circuit, Data IPVPN, Metro-E, TM Direct and Streamyx/DSL in Bayan Point, Jalan Mahsuri, Taman Melati, Jalan Tun Dr. Awang, Jalan Kampung Jawa, Jalan Bahagia Kampung Jawa, Jalan Sultan Azlan Shah, Persiaran Pantai Jerejak, Taman Lip Sin and Sungai Nibong may have been experiencing some service disruptions.  

However, we wish to inform our customers that the restoration works are in progress and it is expected to be completed on 2 February 2010. TM will make further announcements on the progress of the restoration works. 

Meanwhile, to alleviate the problem, some of the traffic has been rerouted to alternate routes to ease the situation. 

TM apologizes for any inconveniences caused by this disruption, whilst at the same time, we would like to wishes to assure customers that it is undertaking all necessary measures to restore communications services for its customers as soon as possible.  

Customers can call TM at 100 or e-mail us at help@tm.com.my to report any service-related problems.

This post has been edited by MX510: Feb 2 2010, 11:26 AM

NOTICE ANNOUNCEMENT

RESTORATION OF INTERNET SERVICES IN BAYAN BARU, PENANG


Telekom Malaysia Berhad ™ is pleased to inform its customers at Bayan Baru in Penang that the restoration works on cable breakdown which occurred on Friday, 29 January 2010 have now been fully completed.

TM has already restored its voice, Internet and data services, such as Telephony, Leased Circuit, Data IPVPN, Metro-E, TM Direct and Streamyx/DSL. The services have resumed normal operation since 5.00pm on Tuesday, 2 February 2010. Therefore, all all affected customers in Bayan Point, Jalan Mahsuri, Taman Melati, Jalan Tun Dr. Awang, Jalan Kampung Jawa, Jalan Bahagia Kampung Jawa, Jalan Sultan Azlan Shah, Persiaran Pantai Jerejak, Taman Lip Sin and Sungai Nibong are now able to utilize all TM services.

TM wishes to thank its customers for their understanding and patience during the affected period. Meanwhile, customers can call TM at 100 or e-mail us at help@tm.com.my for any service related problems.

08 February 2010 - INTERNET SERVICES DISRUPTION

Telekom Malaysia Berhad ™ is pleased to inform its customers that the restoration works on the Asian American Gateway (AAG) submarine cable network at Lantau in China have now been fully completed.

TM has already recovered 100% bandwidth capacity for its Internet traffic to the U.S to-date. TM Internet and IP services as well as other critical business applications linked to the US have resumed normal operations since Monday, 8 February 2010. Therefore, all international links have been fully restored and our services have resumed back to normal.

We would like to thank our customers for their patience during the affected period. Customers can call TM at 100 and select “Internet Services” or e-mail us at help@tm.com.my for any Internet related problems.

Refer @ http://www.tm.com.my/about-tm/media-centre...n-08022010.aspx

http://www.tm.com.my/about-tm/media-centre...rupt032010.aspx

hi, wats up all, im from sabah, recently streamyx is sucking up pure bad, here's the ping, any1 from sabah/sarawak can share their ping too?

Pinging streamyx.com [202.71.97.35] with 32 bytes of data:

Reply from 202.71.97.35: bytes=32 time=742ms TTL=51
Reply from 202.71.97.35: bytes=32 time=740ms TTL=49
Reply from 202.71.97.35: bytes=32 time=42ms TTL=51
Reply from 202.71.97.35: bytes=32 time=747ms TTL=51
Reply from 202.71.97.35: bytes=32 time=743ms TTL=49
Reply from 202.71.97.35: bytes=32 time=750ms TTL=51
Reply from 202.71.97.35: bytes=32 time=634ms TTL=50
Reply from 202.71.97.35: bytes=32 time=645ms TTL=50
Reply from 202.71.97.35: bytes=32 time=754ms TTL=49
Reply from 202.71.97.35: bytes=32 time=739ms TTL=49
Reply from 202.71.97.35: bytes=32 time=753ms TTL=51
Reply from 202.71.97.35: bytes=32 time=43ms TTL=51
Reply from 202.71.97.35: bytes=32 time=753ms TTL=49
Reply from 202.71.97.35: bytes=32 time=757ms TTL=49
Reply from 202.71.97.35: bytes=32 time=625ms TTL=50
Reply from 202.71.97.35: bytes=32 time=742ms TTL=49
Reply from 202.71.97.35: bytes=32 time=744ms TTL=51

Xanavi, u can go to the thread below:
http://forum.lowyat.net/index.php?showtopic=1362530

*Edit: lol... just realized you were TS

This post has been edited by kencjl: Mar 20 2010, 08:20 PM

Slow browsing to all US site - since 25-03-2010, 65-68% capacity loss on cables to US.

This post has been edited by zzc: Mar 27 2010, 11:25 PM

Yesterday, late afternoon, from 4pm onwards till midnight the connection was very very slow and some time outs as well.

29/03/2010 - UPGRADING OF TM WEB FILTERING SERVICE XFILTER ESCAN (INCLUDING INTERNET SECURITY PREMIUM PACKAGE) AND XFILTER ISHIELD TO ISHIELD PLUS

Dear Valued Customers,

To ensure our customers are getting the best from our service, Telekom Malaysia Berhad ™ is pleased to inform that your current web filtering services, Xfilter eScan including Internet Security Premium Package, and Xfilter iShield will be upgraded to a more enhanced filtering technology via iShield™ Plus.

Meanwhile, the offering of Xfilter eScan, including Internet Security Premium Package, and Xfilter iShield will be temporarily suspended until the implementation of iShield Plus is completed. The new service will be made available to all TM customers by 16 April 2010.

Read More.

Refer @ http://www.streamyx.com/whats_new/whats_ne...rticle_20100329

07/04/2010 - STREAMYX TROUBLESHOOTING GUIDE CD AND STREAMYX CONNECTION HELPER

Dear Valued Customers,

Are you having problem with your Streamyx connection and don’t know what causes it? Don’t worry, TM has introduced Streamyx Troubleshooting Guide CD to enable you to troubleshoot and fix your connection problem instantly to continue enjoying smooth and stable Streamyx connectivity.

The Streamyx Trouble Shooting Guide CD provides you with step-by-step guide on how to check, troubleshoot and verify the connection problem at your own convenience. The CD will also provide you with useful information, tips and FAQ on connection problem. So, you can save your time from calling TM Call Centre and resolve your connection problem promptly.

Read me.

Refer @ http://www.streamyx.com.my/whats_new/whats...rticle_20100407

31 March 2010 - CUSTOMER SERVICE SUPPORT SYSTEM UPGRADING

Dear valued customer,

TM wishes to inform its customers that it is performing a nationwide upgrading exercise of its customer service support systems in phases starting from March 2010.

The initial phase of the migration exercise will be conducted from Friday, 2 April 2010 at 5.00 pm until Monday, 5 April 2010 at 8.00 am covering areas in the Klang Valley namely Wangsa Maju, Selat Klang Utara and Sungai Long.

As a result, customers applying for new and related services in the areas mentioned above will experience some interruption in customer support services during the stipulated period.

TM apologizes for any inconvenience caused whilst at the same time, we would like to assure you that we are upgrading our system to enable us to provide you with better services.

We would like to thank you for your patience in allowing us to improve our services.

For further enquiries please contact us on 100.

Thank you.

Refer @ http://www.tm.com.my/about-tm/media-centre...MUPGRADING.aspx

05 April 2010 - UPGRADING OF TM NETWORK

Dear Valued Customers,

Telekom Malaysia Berhad ™ wishes to inform its customers that the Company will be upgrading its existing Public Switch Telephone Network (PSTN) platform to a Next Generation Network (NGN) platform in order to facilitate the ongoing improvements to our network performance and service quality. The upgrading will enable the network to support more advanced products and services in the future. Kindly also take note that there will be no changes in the service terms and pricing policy under this network upgrading exercise.

The first upgrading exercise will take place at TM’s Wangsa Maju exchange area on 10 April 2010.

The schedule for the upgrading exercise is depicted below:


During this upgrading exercise, customers residing in the respective areas may experience minor service interruptions for a maximum of 15 minutes. We would like to assure our customers that the services would resume to normal after the stipulated period.

TM would like to thank you for your patience during this period and we would like to assure you that we are upgrading our network to enable us to provide you with the best in Next Generation Network (NGN) services.

For more information, please contact us at 100.

Refer @ http://www.tm.com.my/about-tm/media-centre...NMIGRATION.aspx

INTERNET SERVICES DISRUPTION


http://www.tm.com.my/about-tm/media-centre...DISRUPTION.aspx

slow down is different. this is totally OUT OF SERVICE.

read their tweets here. http://twitter.com/tmcorp

20/04/2010 ANNOUNCEMENT - UPGRADING OF TM WEB FILTERING SERVICE XFILTER ESCAN (INCLUDING INTERNET SECURITY PREMIUM PACKAGE) AND XFILTER ISHIELD TO ISHIELD PLUS


To ensure our customers are getting the best from our service, Telekom Malaysia Berhad ™ is pleased to inform that your current web filtering services, Xfilter eScan including Internet Security Premium Package, and Xfilter iShield will be upgraded to a more enhanced filtering technology via iShield™ Plus.

Meanwhile, the offering of Xfilter eScan, including Internet Security Premium Package, and Xfilter iShield will be temporarily suspended until the implementation of iShield Plus is completed. The new service will be made available to all TM customers by 16 April 2010.

Besides the current services that customers already enjoy, this upgrading will have new features and functions such as :

* Detect and block pornographic content within web-pages through image processing and artificial intelligence techniques.
* Sends an email notification of the detected / reported incidents to a specified email address.
* Allow access to Internet on specified days of the week and time.
* Disk Drive Scanning

To enjoy the new service, existing customers are required to follow the steps provided in the User Manual. For your information, there is no additional charges for the upgrading of this new service. TM will provide the existing customers with a personal serial number via direct mailers for the activation of iShield Plus. Please enter the serial number when required and keep it for future usage.

Customers are advised to carry out the upgrading program within the specified dates as to ensure there will be no service interruption to your web filtering service. For Xfilter eScan and Internet Security Premium, you may upgrade the service starting from now until 15 April 2010. While for Xfilter iShield, the upgrading will start from 30 March until 30 April 2010.

If there is any enquiry or difficulty to upgrade the service, please contact our TM Contact Center at 100 or email to help@tm.com.my.

Click here to get the User Manual

Refer @ http://www.tm.com.my/about-tm/media-centre...SHIELDPLUS.aspx

17/04/2010 - NOTICE ANNOUNCEMENT

RESTORATION OF INTERNET SERVICES IN MIRI, SARAWAK


Dear Valued Customers,

Telekom Malaysia Berhad ™ wishes to inform its Streamyx customers in Miri, Sarawak that we have detected some service degradation earlier today. As a result, customers at the affected area may have experienced difficulties or slow browsing while accessing the Internet.

However, we wish to inform our customers that TM has taken the necessary actions: the situation is being rectified now and TM is currently monitoring the performance closely.

TM apologizes for any inconvenience caused by this disruption, whilst at the same time, we would like to assure customers that it is undertaking all necessary measures to ensure the service is restored as soon as possible.

TM wishes to thank its customers for their understanding and patience during the affected period. Meanwhile, customers can call TM at 100 or e-mail us at help@tm.com.my to report any service related problems.

Refer @ http://www.tm.com.my/about-tm/media-centre...RVICESMIRI.aspx

INTERNET SERVICES DISRUPTION DUE TO CABLE WORKS ON SMW4


http://www.tm.com.my/about-tm/media-centre...ORKSONSMW4.aspx


http://twitter.com/TMCorp/statuses/12692985743

This post has been edited by cybpsych: Apr 23 2010, 05:51 PM

COMPLETION OF CABLE WORKS ON SMW4

Telekom Malaysia Berhad ™ is pleased to inform its customers that the repair works on the Southeast Asia – Middle East – Western Europe 4 (SMW4) submarine cable network between Palermo (Southern Italy) and Alexandria (Northern Egypt) linking Internet traffic from Malaysia to Europe and the United States (US), have now been fully completed.

TM has already recovered its bandwidth capacity for Internet traffic to Europe and the US to-date. TM Internet services have resumed normal operations since Friday, 30 April 2010. Therefore, all international links have been fully restored and our services have resumed back to normal.

We would like to thank our customers for their understanding and patience during the affected period. Customers can call TM at 100 or e-mail us at help@tm.com.my for any Internet related problems.

http://www.tm.com.my/about-tm/media-centre...ORKSONSMW4.aspx

( The connections still slow at my side )

INTERNET SERVICES DISRUPTION DUE TO CABLE FAULT ON SMW4


http://www.tm.com.my/about-tm/media-centre...AULTONSMW4.aspx

no wonder cant open the site LOLZ~~ got error all the time. WTH if can open get incomplete site ...

This post has been edited by KAHAK: May 20 2010, 08:42 PM

The hell again cable rosak?? TM, you all use tofu as cables is it??

Just a reminder its an announcement thread , if there are any announcements related to streamyx or TM UniFi , just post em here. If you want to say to the world how bad their service sucks head to the rants thread

ANNOUNCEMENT ON INTERNET SERVICES DISRUPTION

Telekom Malaysia Berhad ™ wishes to announce that there has been a disruption of its Internet services due to circuit faults on the Asian American Gateway (AAG) submarine cable network at Lantau in China and at the domestic international link at Genting Sempah, Pahang, linking Malaysia to the United States (US) and Hong Kong.

Due to this, customers using Internet services may now experience slow browsing while accessing content hosted in the U.S. and Hong Kong. In addition, customers using other IP services such as Virtual Private Network (VPN) and other critical business applications linked to the U.S. and Hong Kong may also experience some service degradation.

To alleviate the problem, some of the links have been rerouted to alternate routes to ease the congestion.

During the restoration process, traffic to Northern America and Hong Kong may experience minor degradation while traffic to other countries is not affected. TM will make further announcements on the progress of the restoration works.

TM wishes to assure its customers that it is undertaking all necessary measures to restore communications services for its customers as soon as possible.

Customers can call TM at 100 and select “Internet Services” or e-mail us at help@tm.com.my for any Internet related problems.

Link

16 Jun 2010 - PENGUMUMAN MENGENAI GANGGUAN PERKHIDMATAN INTERNET


Telekom Malaysia Berhad ™ ingin memaklumkan kepada para pelanggannya bahawa perkhidmatan Internetnya sedang mengalami gangguan berikutan kerosakan sirkit pada kabel dasar laut Asian American Gateway (AAG) di Lantau, China dan kabel sambungan tempatan - antarabangsa di Genting Sempah, Pahang yang menghubungkan Malaysia ke Amerika Syarikat (AS).

Berikutan ini, para pelanggan yang melayari Internet buat masa ini akan mengalami sambungan Internet yang perlahan ketika melayari kandungan – kandungan online yang dihoskan di rantau Hong Kong dan AS. Disamping itu, para pelanggan yang menggunakan perkhidmatan – perkhidmatan Protokol Internet (IP) yang lain seperti Rangkaian Persendirian Maya (VPN) serta aplikasi – aplikasi perniagaan kritikal yang dihubungkan ke rantau Hong Kong dan AS juga mungkin akan mengalami gangguan perkhidmatan.

Kerja – kerja membaikpulih kerosakan pada kabel dasar laut sedang berjalan. Walaubagaimanapun, semasa kerja – kerja baikpulih ini berjalan, trafik ke Amerika Utara dan Hong Kong dijangka akan mengalami sedikit gangguan perkhidmatan manakala trafik ke negara – negara lain adalah seperti sediakala. TM akan terus membuat pengumuman mengenai perkembangan kerja – kerja baik pulih yang sedang dijalankan.

Bagi meredakan masalah tersebut, beberapa laluan Internet telah dialihkan melalui sambungan alternatif yang lain bagi mengurangkan kesesakan.

TM ingin menyatakan kepada para pelanggan kami bahawa ia sedang mengambil semua langkah yang perlu bagi memulihkan perkhidmatan komunikasi untuk para pelanggan secepat mungkin.

Pelanggan bolehlah menghubungi TM di talian 100 dan pilih “Perkhidmatan Internet” atau menghantar e-mel ke help@tm.com.my untuk melaporkan sebarang masalah perkhidmatan Internet yang berkaitan.

Refer @ http://www.tm.com.my/about-tm/media-centre...RUPTION-BM.aspx

UniFi - UPGRADING OF TM HSBB NETWORK


http://www.tm.com.my/about-tm/PromotionsNH...nouncement.aspx

ANNOUNCEMENT


UPGRADING OF TM NETWORK

Dear valued customers,

Telekom Malaysia Berhad ™ would like to inform you that the Company is in the midst of upgrading its current Public Switched Telephone Network (PSTN) network based on the Time Division Multiplexing (TDM) legacy platform onto an IP (Internet Protocol) based Next Generation Network (NGN). This network upgrading exercise will enable us to improve the performance and quality of our services on an ongoing basis.

For your information, we have completed the upgrading exercise for our Voice services customers served by the TM Wangsa Maju (WMU) Exchange on 10 April and 24 April 2010. Following the completion, now it is time for Streamyx customers to be part of this historic moment in the transformation to the next generation communication platform.

Please find below the schedule for the network upgrading exercise for broadband service at TM’s Wangsa Maju exchange area:

Upgrading


Service affected


Upgrading Date & Time

Broadband


Streamyx
(ATM DSLAM)


Residential
28 June – 03 September 2010
(8:30am – 7:00pm)

Business
12 July –13 August 2010
(8:00pm – 12:00am)

*Upgrading will only be done from Monday to Friday.

During this network upgrading exercise, Streamyx customers in Wangsa Maju area may experience minor service interruptions for a maximum period of 15 minutes. We would like to assure our customers that the services would resume to normal after the stipulated period.

Kindly also take note that there will be no changes in the service terms and pricing policy under this network upgrading exercise.

TM apologizes for any inconvenience caused whilst at the same time would like to assure you that we are upgrading our network to enable us to provide you with the best in the Next Generation Network (NGN) services.

For more information, please call 100 or log on to www.tm.com.my

Thank you for your co-operation and patience in allowing us to improve our services.


http://www.tm.com.my/about-tm/media-centre...NETWORKWMU.aspx

NOTICE ANNOUNCEMENT

UPGRADING OF TM NETWORK

Dear Valued Customers,

Telekom Malaysia Berhad ™ wishes to inform our customers that we will be migrating our network infrastructure to a new platform. Rest assured that this network enhancement exercise will enable us to improve our network performance and lift up the overall customer experience.

The migration exercise will take place on 18, 19, 22 & 23 July 2010 between 12.00 am until 6.00 am.

As a result, customers using TM’s Homeline, Internet, Data and Internet Protocol Television (IPTV or HyppTV) services nationwide may experience minor service interruptions during the stipulated period.

Details of the affected services are as detailed below:

SERVICES
POSSIBLE DISRUPTIONS

Telephony - Homeline, Home Prepaid and iTalk
Unable to make telephone calls or experience call disconnection


Internet – Streamyx, UniFi and TM Direct
Difficulties browsing or face intermittent connection to International and Domestic websites


Data - Internet Protocol over Metro-e (IPME)
Service degradation


IPTV - HyppTV and Video on Demand (VoD)
Channel lost and content may not be available for viewing



TM would like to thank you for your patience during this migration period. We would also like to assure you that the services would resume to normal after the stipulated period.

For more information, Homeline and Internet services customers can contact us at 100 or log on to www.tm.com.my. For UniFi services, customers can contact TM UniFi Center at 1-300-88-1221 or email at unifi@tm.com.my. Meanwhile, TM Direct and Data services customers can refer to your Account Manager or contact 1060.

http://www.tm.com.my/about-tm/media-centre...WORK180710.aspx

---

Added on July 26, 2010, 1:06 pmNOTICE ANNOUNCEMENT

UPGRADING OF TM CORE NETWORK

Dear Valued Customers,

Telekom Malaysia Berhad ™ wishes to inform our customers that we will be migrating our network infrastructure to a new platform. Rest assured that this network enhancement exercise will enable us to improve our network performance and lift up the overall customer experience.

The migration exercise will take place in Klang Valley and Selangor on 27 and 28 July 2010 between 12.00 am until 6.00 am.

As a result, customers using TM’s Homeline, Internet, Data and Internet Protocol Television (IPTV or HyppTV) services in Klang Valley and Selangor may experience minor service interruptions during the stipulated period.

Details of the affected services are as detailed below:

SERVICES
POSSIBLE DISRUPTIONS

Telephony - Homeline, Home Prepaid and iTalk
Unable to make telephone calls or experience call disconnection


Internet – Streamyx, UniFi and TM Direct
Difficulties browsing or face intermittent connection to International and Domestic websites


Data - Internet Protocol over Metro-e (IPME)
Service degradation


IPTV - HyppTV and Video on Demand (VoD)
Channel lost and content may not be available for viewing




TM would like to thank you for your patience during this migration period. We would also like to assure you that the services would resume to normal after the stipulated period.

For more information, Homeline and Internet services customers can contact us at 100 or log on to www.tm.com.my. For UniFi services, customers can contact TM UniFi Center at 1-300-88-1221 or email at unifi@tm.com.my. Meanwhile, TM Direct and Data services customers can refer to your Account Manager or contact 1060.

http://www.tm.com.my/about-tm/media-centre...WORK270710.aspx



This post has been edited by dannychen: Jul 26 2010, 01:06 PM

UPGRADING OF TM CORE NETWORK

http://www.tm.com.my/about-tm/media-centre...WORK270710.aspx

ANNOUNCEMENT

STREAMYX NETWORK UPGRADE

Dear valued customers,

Telekom Malaysia Berhad ™ wishes to inform our customers that we will be upgrading our Streamyx network in the Klang Valley from 28 July to 11 August 2010. As a result, Streamyx customers in the Klang Valley may experience minor service interruptions such as difficulties browsing or face intermittent connection to International and Domestic websites during the upgrading exercise. Rest assured that this network enhancement exercise will enable us to improve our network performance and lift up the overall customer experience.

TM would like to thank you for your patience during this upgrading period. We would also like to assure you that the services would resume to normal after the stipulated period.

For more information, customers can contact us at 100 or log on to www.tm.com.my.

Thank you.

http://www.tm.com.my/about-tm/media-centre...DEJULY2010.aspx

NOTICE ANNOUNCEMENT

UPGRADING OF TM HSBB NETWORK

Dear Valued Customers,

Telekom Malaysia Berhad ™ wishes to inform our UniFi customers that we will be upgrading our existing High Speed Broadband (HSBB) network to a new platform to facilitate ongoing improvements of our network performance and service quality.

The migration exercise will take place at Bangsar on Thursday, 29 July 2010 between 12.00 am until 6.00 am.

Therefore, all our HSBB triple play services such as High Speed Internet, Video and Voice over Internet Protocol nationwide may experience minor service interruptions during the stipulated period. We would like to assure our customers that the services would resume to normal after the migration period.

TM would like to thank you for your patience during our migration period and we would like to assure you that we are upgrading our network to enable us to provide you with the best network and services.

For more information, customers can contact us at TM UniFi Centre at 1 300 88 1221 or email us at unifi@tm.com.my.

http://www.tm.com.my/about-tm/media-centre...RKJULY2010.aspx

DISRUPTION OF SERVICE OF STREAMYX WEBSITE


Dear Valued Customers,

Telekom Malaysia Berhad ™ wishes to inform its customers that our Streamyx website (www.streamyx.com.my) is currently experiencing a disruption of service due to server breakdown. As a result, customers are unable to access the website at the moment.

Restoration works are already in progress. TM will make further announcements on the progress of the restoration works. We would like to assure that you would be able to access the website after this period.

TM apologizes for the inconvenience caused. Meanwhile, customers can call TM at 100 and select 'Internet Sercvices' or e-mail us at help@tm.com.my for any enquiries about Streamyx.

Thank you.

http://www.tm.com.my/about-tm/media-centre...MYXWEBSITE.aspx

NOTICE ANNOUNCEMENT

INTERNET SERVICES DISRUPTION DUE TO CABLE WORKS ON AAG & APCN2

Telekom Malaysia Berhad ™ wishes to announce that its consortium members have detected cable faults on the Asian American Gateway (AAG) and the Asia-Pacific Cable Network 2 (APCN2) submarine cable networks linking Malaysia to the United States (US). The consortiums will be carrying out repair works on site on Sunday, 10 October 2010 and the works are expected to be completed on Saturday, 16 October 2010.

http://www.tm.com.my/about-tm/media-centre...ONAAGAPCN2.aspx

This post has been edited by dannychen: Oct 9 2010, 03:39 PM

http://www.tm.com.my/about-tm/media-centre...ASUBSYSTEM.aspx
http://www.tm.com.my/about-tm/media-centre...ONAAGAPCN2.aspx

it's the 17th, still getting intermittent lag while playing Dirt 2.. i assume the repairs are not done yet?

It's the 20th October now and the line is still quite spotty. Delayed?

Wonderign the same thing as I couldn't find a piece of news anywhere stating problems but there had been numerous people having issues like us still

SENAI (JH), Major B/Down Senai,
Area: Certain Area of JOHOR - (SENAI)
AFFECTED: 899 users

---

Added on October 21, 2010, 4:31 pmKes kecurian Tie Cable dimana melibatkan Blok L/M/K/A/E/J.
Ini adalah dibwh tanggugjawab DBKL unt menggantikan semula cable yg hilang.


This post has been edited by Yogi BoY: Oct 21 2010, 04:31 PM

ping so high macam ada orang curi my line, can i request for bill refund from tmnut?

It's over 16th October and tmnut yet to fixed the spikey connection issue for international links? damnit *#@!

Yea guys.... repairs usually takes longer than expected. we just have to deal with it.... lol

been playing WoW with spiky connection as well...now i know why

24th October,is the line fixed?Im getting dc every 20-30 minute.

Yea same, My WoW latency been riding a rollercoaster, but when it has request time outs WoW is really almost unplayable with the lag. I used to play on dreadmaul too.

- tinklepuff

---

Added on October 29, 2010, 8:27 amFREQUENTLY ASKED QUESTIONS (FAQ)
iCARE PRIME DEPLOYMENT
29 OCTOBER – 1 NOVEMBER 2010
FOR EXTERNAL COMMUNICATION (TM CUSTOMERS)


SUMMARY OF KEY MESSAGES:

• TM is currently conducting an upgrading exercise to our customer service support system in phases throughout Malaysia from 25 October 2010 onwards.
• Affected areas include Melaka, Puchong, Selat Klang Utara and Sungai Long in Selangor; and Wangsa Maju in Kuala Lumpur
• There will be a delay in processing new applications and service upgrade requests for customers in the affected areas. However, we will continue to accept customer applications, which will be processed as soon as the upgrading activity is completed.
• Please be informed that TM’s existing services will not be interrupted while the upgrading of our customer service support system is underway. All Unifi applications and services are also not affected.


Q&A ON CUSTOMER SUPPORT SYSTEM

1 WHAT IS TM ACTUALLY UPGRADING AND HOW DOES IT AFFECT ME?


TM is upgrading its Customer Support Service System. The first phase of the upgrading exercise will take place this weekend, from Friday, 29 October 2010 at 5 pm until Monday, 1 November 2010 at 8 am.

Due to this ongoing exercise, we are unable to process all service requests including:
• New applications, upgrades, downgrades and terminations for residential and business
telephony and broadband services
• Change of service numbers and addresses
• Transfers of ownership
• Relocation of services

However, TM’s existing services will not be disrupted during this time. All Unifi applications and services are also not affected.

2 I HAVE RECEIVED A LETTER FROM TM REGARDING CUSTOMER SERVICE SUPPORT SYSTEM UPGRADING. CAN YOU EXPLAIN TO ME THE CONTENT OF THE LETTER?

The letter is to inform TM business customers in the affected areas, that there will be an upgrading exercise for our customer service support system which will affect certain applications such as service application and installation. However, existing customers with current services will not be affected.(See also Q1)

3 WHY IS TM CONDUCTING CUSTOMER SUPPORT SERVICE SYSTEM UPGRADING?

This upgrading exercise is necessary to enable us to serve our customers better and improve on our service delivery in the future.

APPLICATION & RELOCATION REQUESTS
4 WHY CAN’T MY PHONE APPLICATION BE PROCESSED TODAY?

With the upgrading exercise, all new service applications for customers in the affected areas will only be processed after the activities are completed. Our installation centre will call you to fix an appointment date for service installation

5 HOW LONG WILL IT TAKE TO PROCESS THE APPLICATIONS AFFECTED? HOW LONG A DELAY SHOULD I EXPECT?

Due to this exercise, we expect the processing of requests to be delayed by three to five days.

Thereafter, existing expected timelines for provisioning will remain.




6 CAN I APPLY FOR A TELEPHONE LINE FOR MY COMPANY BRANCH WITHIN THE AFFECTED AREAS AT ANOTHER TMPOINT?

Yes you can. Service application can be made at any TMpoint nationwide. However, with the ongoing upgrading exercise, all new service applications will only be processed after the activities are completed. Our installation centre will call you to fix an appointment date for service installation.

7 CAN YOU CHECK IF I CAN APPLY FOR STREAMYX/BROADBAND AT MY AREA?

Yes, our system is able to check the Streamyx/broadband availability at your area. You can do so at www.tm.com.my or contact 100 (for fixed line or Celcom users) or 1 300 888 123 (for other mobile users) by giving us your telephone number for us to check.




8 DO I HAVE TO COME TO TMPOINT TWICE TO APPLY FOR TELEPHONE AND STREAMYX/BROADBAND?

No, the system upgrading allows us to process both the telephone and Streamyx/Broadband services applications concurrently.

9 SO I SHOULD SUBMIT MY APPLICATION ON THE 1ST OF NOVEMBER INSTEAD?

You can submit your application at any time at any TMpoint outlet during the upgrading period. The applications will be processed manually until the activities at the affected areas are completed.

10 WHY IS MY SERVICE RELOCATION / TERMINATION REQUEST TAKING SO LONG?

With the upgrading exercise, all pending applications will only be processed after the completion of upgrading activities. Our installation centre will contact you to fix an appointment date for your service relocation.

PROCESSING & INSTALLATION TIMELINE
11 WHEN CAN MY TELEPHONE LINE/STREAMYX/BROADBAND SERVICE BE INSTALLED?

During the upgrading exercise, application processing will take slightly longer than usual. New service applications will be processed and installed after the completion of the upgrading exercise. This may affect your service installation timeline. Our installation centre will call you to fix an appointment date for service installation.

12 WHAT IF I DO NOT GET ANY CALLS FROM THE INSTALLATION CENTRE?

Please call 100 (for fixed line or Celcom users) or 1 300 888 123 (for other mobile users) to enquire about the status of your service installation. Our customer service representatives will be able to update you on the status of your application.


OTHERS
13 ONCE YOUR SYSTEM IS UPGRADED, WILL YOUR SERVICE CHARGES BE INCREASED?

No, there will be no changes in the service terms and pricing policy following the completion of the system’s upgrading exercise. Customers will continue to enjoy their current rental rate/service charges.

14 CAN I USE THE TELEPHONE/INTERNET SERVICE DURING THE CUSTOMER SERVICE SUPPORT SYSTEM UPGRADE?

Yes. The customer service support system upgrade at TM premises will only affect transactions such as new service application and installation. Existing customers with current services will not be affected.

---

Added on October 29, 2010, 11:16 amSo hopefully all is fix after 1st November

This post has been edited by babycookie: Oct 29 2010, 11:16 AM

INTERNET SERVICES DISRUPTION DUE TO CABLE WORKS ON SMW4

Telekom Malaysia Berhad ™ wishes to announce that its consortium members have detected cable faults on the South East Asia Middle East Western Europe (SMW4) submarine cable networks linking Malaysia to Europe (EU). The consortium will be carrying out repair works on site on Friday, 29 October 2010 and the works are expected to be completed on Tuesday, 2 November 2010.

During the restoration process, there may be some interruption to traffic to the Europe, Pakistan, India, Bangladesh and Thailand carried through the cable networks.

Customers using Internet, data and telephony services nationwide may experience some degree of service degradation such as slow browsing and high latency while accessing international websites hosted in the Europe. Customers using TM International Direct Dial (IDD) and Toll Free telephony services, Virtual Private Network (VPN) and other critical business applications linked to the Europe, Pakistan, India, Bangladesh and Thailand may experience some level of service degradation.

TM will provide necessary updates on the progress of the restoration works, and would like to elicit feedback from our customers on the quality of service experienced.

We apologize for any inconveniences caused by this disruption, whilst at the same time, would like to assure customers that we are undertaking all necessary measures to ensure that customers experience uninterrupted service.

TM wishes to thank its customers for their understanding and patience during the affected period. Meanwhile, customers can call TM at 100 and select “Technical Assistance” or e-mail us at help@tm.com.my for any Internet related problems.

source:

This post has been edited by andrew9292: Oct 29 2010, 01:34 PM

me 2 morning pretty good, after 630pm al f*** up turn lagging and i need to restart modem again...

Sigh cable problem again

NO WONDER

Serious la wei, I dont see singaporeans complaining when playing wow. Only Malaysians.

But Im in US servers, lag like siao.. Don't think its just Europe its effecting..

Cable maintenance is just an excuse. Most likely their own internal fukups.

is the issue affecting all tm service, both streamyx and unifi??

ANNOUNCEMENT

UPDATE - INTERNET SERVICES DISRUPTION DUE TO CABLE WORKS ON SMW4


Referring to our earlier website announcement on the repair works on cable faults detected on the South East Asia Middle East Western Europe (SMW4) submarine cable networks linking Malaysia to Europe (EU) on Friday, 29 October 2010, Telekom Malaysia Berhad ™ wishes to announce that there has been a delay in the restoration of Internet services due to technical problems at the repairing stages.
Due to the delay, full recovery of the affected services is now expected to be on Thursday, 4 November 2010.

Hence, during the restoration process, there may be some interruption to traffic to the Europe, Pakistan, India, Bangladesh and Thailand carried through the cable networks.

Customers using Internet, data and telephony services nationwide may experience some degree of service degradation such as slow browsing and high latency while accessing international websites hosted in the Europe. Customers using TM International Direct Dial (IDD) and Toll Free telephony services, Virtual Private Network (VPN) and other critical business applications linked to the Europe, Pakistan, India, Bangladesh and Thailand may experience some level of service degradation.

TM will continue to provide necessary updates on the progress of the restoration works, and would like to elicit feedback from our customers on the quality of service experienced.

We apologize for any inconveniences caused by this disruptionand would like to assure customers that we are undertaking all necessary measures to ensure that customers experience uninterrupted service.

TM wishes to thank its customers for their understanding and patience during the affected period. Meanwhile, customers can e-mail us at help@tm.com.my for any Internet related problems.

source

no wonder why my line is still dead

The supposed "fully functional" date (4th November) is the worst yet. What ARE they doing?

ANNOUNCEMENT

UPDATE - INTERNET SERVICES DISRUPTION DUE TO CABLE WORKS ON SMW4


Telekom Malaysia Berhad ™ wishes to announce that there has been a delay in the restoration of cable faults detected on the South East Asia Middle East Western Europe (SMW4) submarine cable networks linking Malaysia to Europe (EU) due to some unexpected problem encountered by the cable ship and local sea authority.

Due to this, full recovery of the affected services is now expected to be on Monday, 8 November 2010.

Hence, during the restoration process, network traffic to Europe, Pakistan, India, Bangladesh and Thailand carried through the cable networks may be interrupted.

Customers using Internet, data and telephony services nationwide may continue to experience some degree of service degradation such as slower browsing and higher latency while accessing international websites hosted in Europe. Customers using TM International Direct Dial (IDD) and Toll Free telephony services, Virtual Private Network (VPN) and other critical business applications linked to the Europe, Pakistan, India, Bangladesh and Thailand may experience some level of service degradation.

TM will continue to provide necessary updates on the progress of the restoration works.

We apologize for any inconveniences caused by this disruption and would like to assure customers that we are undertaking all necessary measures to ensure that customers experience uninterrupted service.

TM wishes to thank its customers for their understanding and patience during the affected period. Meanwhile, customers can e-mail us at help@tm.com.my for any Internet related problems.

source

haiz maintenance again
always maintenance =.=

streamyx down @ shah alam this morning. Just got it to work now. Anyone suffers the same?

AGAIN???

yup..its quite slow for shah alam area in past 2-3 days ..are u counter the same problem ????

Nope... only this morning. Nasib baik today holiday, stock market close... kalau tidak...