Wonderign the same thing as I couldn't find a piece of news anywhere stating problems but there had been numerous people having issues like us still

Yea same, My WoW latency been riding a rollercoaster, but when it has request time outs WoW is really almost unplayable with the lag. I used to play on dreadmaul too.

- tinklepuff

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Added on October 29, 2010, 8:27 amFREQUENTLY ASKED QUESTIONS (FAQ)
iCARE PRIME DEPLOYMENT
29 OCTOBER – 1 NOVEMBER 2010
FOR EXTERNAL COMMUNICATION (TM CUSTOMERS)


SUMMARY OF KEY MESSAGES:

• TM is currently conducting an upgrading exercise to our customer service support system in phases throughout Malaysia from 25 October 2010 onwards.
• Affected areas include Melaka, Puchong, Selat Klang Utara and Sungai Long in Selangor; and Wangsa Maju in Kuala Lumpur
• There will be a delay in processing new applications and service upgrade requests for customers in the affected areas. However, we will continue to accept customer applications, which will be processed as soon as the upgrading activity is completed.
• Please be informed that TM’s existing services will not be interrupted while the upgrading of our customer service support system is underway. All Unifi applications and services are also not affected.


Q&A ON CUSTOMER SUPPORT SYSTEM

1 WHAT IS TM ACTUALLY UPGRADING AND HOW DOES IT AFFECT ME?


TM is upgrading its Customer Support Service System. The first phase of the upgrading exercise will take place this weekend, from Friday, 29 October 2010 at 5 pm until Monday, 1 November 2010 at 8 am.

Due to this ongoing exercise, we are unable to process all service requests including:
• New applications, upgrades, downgrades and terminations for residential and business
telephony and broadband services
• Change of service numbers and addresses
• Transfers of ownership
• Relocation of services

However, TM’s existing services will not be disrupted during this time. All Unifi applications and services are also not affected.

2 I HAVE RECEIVED A LETTER FROM TM REGARDING CUSTOMER SERVICE SUPPORT SYSTEM UPGRADING. CAN YOU EXPLAIN TO ME THE CONTENT OF THE LETTER?

The letter is to inform TM business customers in the affected areas, that there will be an upgrading exercise for our customer service support system which will affect certain applications such as service application and installation. However, existing customers with current services will not be affected.(See also Q1)

3 WHY IS TM CONDUCTING CUSTOMER SUPPORT SERVICE SYSTEM UPGRADING?

This upgrading exercise is necessary to enable us to serve our customers better and improve on our service delivery in the future.

APPLICATION & RELOCATION REQUESTS
4 WHY CAN’T MY PHONE APPLICATION BE PROCESSED TODAY?

With the upgrading exercise, all new service applications for customers in the affected areas will only be processed after the activities are completed. Our installation centre will call you to fix an appointment date for service installation

5 HOW LONG WILL IT TAKE TO PROCESS THE APPLICATIONS AFFECTED? HOW LONG A DELAY SHOULD I EXPECT?

Due to this exercise, we expect the processing of requests to be delayed by three to five days.

Thereafter, existing expected timelines for provisioning will remain.




6 CAN I APPLY FOR A TELEPHONE LINE FOR MY COMPANY BRANCH WITHIN THE AFFECTED AREAS AT ANOTHER TMPOINT?

Yes you can. Service application can be made at any TMpoint nationwide. However, with the ongoing upgrading exercise, all new service applications will only be processed after the activities are completed. Our installation centre will call you to fix an appointment date for service installation.

7 CAN YOU CHECK IF I CAN APPLY FOR STREAMYX/BROADBAND AT MY AREA?

Yes, our system is able to check the Streamyx/broadband availability at your area. You can do so at www.tm.com.my or contact 100 (for fixed line or Celcom users) or 1 300 888 123 (for other mobile users) by giving us your telephone number for us to check.




8 DO I HAVE TO COME TO TMPOINT TWICE TO APPLY FOR TELEPHONE AND STREAMYX/BROADBAND?

No, the system upgrading allows us to process both the telephone and Streamyx/Broadband services applications concurrently.

9 SO I SHOULD SUBMIT MY APPLICATION ON THE 1ST OF NOVEMBER INSTEAD?

You can submit your application at any time at any TMpoint outlet during the upgrading period. The applications will be processed manually until the activities at the affected areas are completed.

10 WHY IS MY SERVICE RELOCATION / TERMINATION REQUEST TAKING SO LONG?

With the upgrading exercise, all pending applications will only be processed after the completion of upgrading activities. Our installation centre will contact you to fix an appointment date for your service relocation.

PROCESSING & INSTALLATION TIMELINE
11 WHEN CAN MY TELEPHONE LINE/STREAMYX/BROADBAND SERVICE BE INSTALLED?

During the upgrading exercise, application processing will take slightly longer than usual. New service applications will be processed and installed after the completion of the upgrading exercise. This may affect your service installation timeline. Our installation centre will call you to fix an appointment date for service installation.

12 WHAT IF I DO NOT GET ANY CALLS FROM THE INSTALLATION CENTRE?

Please call 100 (for fixed line or Celcom users) or 1 300 888 123 (for other mobile users) to enquire about the status of your service installation. Our customer service representatives will be able to update you on the status of your application.


OTHERS
13 ONCE YOUR SYSTEM IS UPGRADED, WILL YOUR SERVICE CHARGES BE INCREASED?

No, there will be no changes in the service terms and pricing policy following the completion of the system’s upgrading exercise. Customers will continue to enjoy their current rental rate/service charges.

14 CAN I USE THE TELEPHONE/INTERNET SERVICE DURING THE CUSTOMER SERVICE SUPPORT SYSTEM UPGRADE?

Yes. The customer service support system upgrade at TM premises will only affect transactions such as new service application and installation. Existing customers with current services will not be affected.

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Added on October 29, 2010, 11:16 amSo hopefully all is fix after 1st November

This post has been edited by babycookie: Oct 29 2010, 11:16 AM

But Im in US servers, lag like siao.. Don't think its just Europe its effecting..

Wow.. cable issues again.. wonder how long this gunna take.. I keep getting disconnect in raids ... and its rather important that i stay connected for server first >.<

Any updates on a ETA when they gunna finish fixing it?

Same... still twice the ping...

Any more announcement frm them about the delay?

Doesn't seem to be fixed tho I'm getting really bad lag in raids

Anyone feel that the speed to US is extremely bad ?
I'm lagging and dcing in raids , seems worse then before.

I'm playing online game and its lagging worse then before.
In raids, I dc numerous times.

Usual ingame latency is 218ms but now its 492ms..

I'm playing on a US server, so I dunno whats wrong, doesn't feel like they fixed anything yet.

I'm using wowtunnels, what tunnel service do you use?

Anyone having any issues today?

I'm having dcs and lag not only in WoW but also on Ventrillo

Yea I dunno whats wrong, cuz its not only my game, its Ventrillo and webpages as well. Geting latency up to 20k...

So anyone has any updates or announcement or any news?

Nope I'm the only user.

Ping to local address seems ok, just my game (WoW) and ventrillo are hosted in the USA, which are fluctuating from 3k-20k ms .

You want me to ping to USA or M'sia?

Ping to Cyberjaya (Speedtest)


Ping to malaysia (Ping test)

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Added on January 13, 2011, 11:31 amLike I say, local seems fine, its just the USA is killing me right now

This post has been edited by babycookie: Jan 13 2011, 11:31 AM

Same I'm also using Wowtunnels and it certainly did not help lowering this to a bearable latency. Without it, I'm having 50kms and numerous disconects in a minute. With it, I'm sitting at 4000ms which fluctuated to 10k. Ventrillo is bouncing from 1.8kms to 19kms too.

Im sending tmnet an email now.

So someone said they called and they acknowledge that they are having issues with connection to USA, so if anyone has any more info or an offical announcement please post.

Your friend sure or not >_> cuz my friend frm KL, use Unifi also feel the lag, I use regualr 1mpbs 5kms.. sigh.. with wowtunnels..

I'm in melaka

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Added on January 13, 2011, 5:03 pmThink the worse thing is now id that there is no announcement from them , so we dunno fi they know something is wrong or .. ?

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Added on January 13, 2011, 5:03 pmThink the worse thing is now id that there is no announcement from them , so we dunno fi they know something is wrong or .. ?

This post has been edited by babycookie: Jan 13 2011, 05:03 PM