21/07/2009
INTERNET SERVICES DISRUPTION

Dear Valued Customers,

Telekom Malaysia Berhad ™ wishes to announce that there has been a disruption of its Internet services due to circuit faults on the Asia Pacific Cable Network 2 (APCN2) Segment 1 between Kuantan and Katong, Singapore.

Due to the disruption, customers using Internet services may experience slow browsing while accessing websites hosted in the U.S. and Hong Kong.

In addition, customers using other IP services such as Virtual Private Network (VPN) and other critical business applications linked to the U.S. and Hong Kong may also experience some service degradation.

To alleviate the problem, some of the links have been rerouted to alternate routes to ease the congestion.

Restoration works on the affected cables are already in progress. However, in the restoration process, traffic to Northern America and Hong Kong may experience degradation while traffic to other countries is not affected. TM expects complete recovery of its services by 5 August 2009. TM will make further announcements on the progress of the restoration works.

TM wishes to assure its customers that it is undertaking all necessary measures to restore communications services for its customers as soon as possible.
Customers can call TM at 100 and select “Internet Services” or e-mail us at help@tm.com.my for any Internet related problems.

24/07/2009
NETWORK UPGRADING - SMS SERVER

Dear Valued Customers,

We wish to inform our Streamyx customers that Telekom Malaysia Berhad ™ is currently performing a network upgrading exercise on our SMS server until 15 August 2009. As a result, Streamyx customers nationwide may experience a disruption of SMS service during the stipulated period. During this exercise, all SMS functions including availability check and account activation will temporarily be suspended.

We would like to assure you that the service would resume to normal after this period.

TM apologizes for any inconvenience caused whilst the same time, we would like to assure you that we are upgrading our services to enable us to serve you better.

Customers can call TM at 100 and select “Internet Services” or e-mail us at help@tm.com.my for any Streamyx related problems.

Thank You.

Refer @ http://streamyx.com.my/whats_new/whats_new...rticle_20090724 (If you can access )

04/08/2009
RESTORATION OF TELEPHONY, INTERNET AND DATA SERVICES IN EASTERN SABAH

Dear Valued Customers,

Telekom Malaysia Berhad ™ is pleased to inform its customers that the restoration works following the fire that occurred at its TM Exchange in Sandakan, Sabah is expected to be fully completed by tomorrow, 4 August 2009. As of today, TM has already recovered more than 95% capacity for all its voice, Internet and data services.

All TM communications services in Sandakan, Tawau, Lahad Datu, Semporna and surrounding areas of eastern Sabah have been restored in stages since the incident last Wednesday.

More than 95% of the affected customers are now able to utilize all TM services, including Telephony, Leased Circuit, Data IPVPN, Metro-E, TM Direct and Streamyx/DSL services.

Most customers are now able to make and receive local, national (STD) and international (IDD) telephone calls; access the internet to browse, download Internet content or play online games; utilize Internet applications to perform any online transactions for banking, e-commerce and access government portals; as well as perform any data transaction such as Automated Teller Machines (ATMs) transactions.

TM wishes to thank its customers for their understanding and patience during the affected period.
Meanwhile, customers can call TM at 100 or e-mail us at help@tm.com.my for any telephony or Internet related problems.

Thank You.

Refer @ http://www.streamyx.com.my/whats_new/whats...rticle_20090804

16/10/2009
ANNOUNCEMENT - WEBSTAR & ICARE SERVICE INTERRUPTION

Dear Valued Customers,

TM wishes to inform its customers that it is performing an upgrading exercise on its call centre system from 10.00 p.m. on Friday, 23 October 2009 until 8.00 a.m. on Sunday, 25 October 2009. As a result, this may cause some delay in your complaints restoration.

TM apologies for any inconvenience caused and would to assure you that we are upgrading our services to serve you better.

Thank You.

Refer @ http://www.streamyx.com.my/whats_new/whats...rticle_20091016

08 February 2010 - INTERNET SERVICES DISRUPTION

Telekom Malaysia Berhad ™ is pleased to inform its customers that the restoration works on the Asian American Gateway (AAG) submarine cable network at Lantau in China have now been fully completed.

TM has already recovered 100% bandwidth capacity for its Internet traffic to the U.S to-date. TM Internet and IP services as well as other critical business applications linked to the US have resumed normal operations since Monday, 8 February 2010. Therefore, all international links have been fully restored and our services have resumed back to normal.

We would like to thank our customers for their patience during the affected period. Customers can call TM at 100 and select “Internet Services” or e-mail us at help@tm.com.my for any Internet related problems.

Refer @ http://www.tm.com.my/about-tm/media-centre...n-08022010.aspx

29/03/2010 - UPGRADING OF TM WEB FILTERING SERVICE XFILTER ESCAN (INCLUDING INTERNET SECURITY PREMIUM PACKAGE) AND XFILTER ISHIELD TO ISHIELD PLUS

Dear Valued Customers,

To ensure our customers are getting the best from our service, Telekom Malaysia Berhad ™ is pleased to inform that your current web filtering services, Xfilter eScan including Internet Security Premium Package, and Xfilter iShield will be upgraded to a more enhanced filtering technology via iShield™ Plus.

Meanwhile, the offering of Xfilter eScan, including Internet Security Premium Package, and Xfilter iShield will be temporarily suspended until the implementation of iShield Plus is completed. The new service will be made available to all TM customers by 16 April 2010.

Read More.

Refer @ http://www.streamyx.com/whats_new/whats_ne...rticle_20100329

07/04/2010 - STREAMYX TROUBLESHOOTING GUIDE CD AND STREAMYX CONNECTION HELPER

Dear Valued Customers,

Are you having problem with your Streamyx connection and don’t know what causes it? Don’t worry, TM has introduced Streamyx Troubleshooting Guide CD to enable you to troubleshoot and fix your connection problem instantly to continue enjoying smooth and stable Streamyx connectivity.

The Streamyx Trouble Shooting Guide CD provides you with step-by-step guide on how to check, troubleshoot and verify the connection problem at your own convenience. The CD will also provide you with useful information, tips and FAQ on connection problem. So, you can save your time from calling TM Call Centre and resolve your connection problem promptly.

Read me.

Refer @ http://www.streamyx.com.my/whats_new/whats...rticle_20100407

31 March 2010 - CUSTOMER SERVICE SUPPORT SYSTEM UPGRADING

Dear valued customer,

TM wishes to inform its customers that it is performing a nationwide upgrading exercise of its customer service support systems in phases starting from March 2010.

The initial phase of the migration exercise will be conducted from Friday, 2 April 2010 at 5.00 pm until Monday, 5 April 2010 at 8.00 am covering areas in the Klang Valley namely Wangsa Maju, Selat Klang Utara and Sungai Long.

As a result, customers applying for new and related services in the areas mentioned above will experience some interruption in customer support services during the stipulated period.

TM apologizes for any inconvenience caused whilst at the same time, we would like to assure you that we are upgrading our system to enable us to provide you with better services.

We would like to thank you for your patience in allowing us to improve our services.

For further enquiries please contact us on 100.

Thank you.

Refer @ http://www.tm.com.my/about-tm/media-centre...MUPGRADING.aspx

05 April 2010 - UPGRADING OF TM NETWORK

Dear Valued Customers,

Telekom Malaysia Berhad ™ wishes to inform its customers that the Company will be upgrading its existing Public Switch Telephone Network (PSTN) platform to a Next Generation Network (NGN) platform in order to facilitate the ongoing improvements to our network performance and service quality. The upgrading will enable the network to support more advanced products and services in the future. Kindly also take note that there will be no changes in the service terms and pricing policy under this network upgrading exercise.

The first upgrading exercise will take place at TM’s Wangsa Maju exchange area on 10 April 2010.

The schedule for the upgrading exercise is depicted below:


During this upgrading exercise, customers residing in the respective areas may experience minor service interruptions for a maximum of 15 minutes. We would like to assure our customers that the services would resume to normal after the stipulated period.

TM would like to thank you for your patience during this period and we would like to assure you that we are upgrading our network to enable us to provide you with the best in Next Generation Network (NGN) services.

For more information, please contact us at 100.

Refer @ http://www.tm.com.my/about-tm/media-centre...NMIGRATION.aspx

20/04/2010 ANNOUNCEMENT - UPGRADING OF TM WEB FILTERING SERVICE XFILTER ESCAN (INCLUDING INTERNET SECURITY PREMIUM PACKAGE) AND XFILTER ISHIELD TO ISHIELD PLUS


To ensure our customers are getting the best from our service, Telekom Malaysia Berhad ™ is pleased to inform that your current web filtering services, Xfilter eScan including Internet Security Premium Package, and Xfilter iShield will be upgraded to a more enhanced filtering technology via iShield™ Plus.

Meanwhile, the offering of Xfilter eScan, including Internet Security Premium Package, and Xfilter iShield will be temporarily suspended until the implementation of iShield Plus is completed. The new service will be made available to all TM customers by 16 April 2010.

Besides the current services that customers already enjoy, this upgrading will have new features and functions such as :

* Detect and block pornographic content within web-pages through image processing and artificial intelligence techniques.
* Sends an email notification of the detected / reported incidents to a specified email address.
* Allow access to Internet on specified days of the week and time.
* Disk Drive Scanning

To enjoy the new service, existing customers are required to follow the steps provided in the User Manual. For your information, there is no additional charges for the upgrading of this new service. TM will provide the existing customers with a personal serial number via direct mailers for the activation of iShield Plus. Please enter the serial number when required and keep it for future usage.

Customers are advised to carry out the upgrading program within the specified dates as to ensure there will be no service interruption to your web filtering service. For Xfilter eScan and Internet Security Premium, you may upgrade the service starting from now until 15 April 2010. While for Xfilter iShield, the upgrading will start from 30 March until 30 April 2010.

If there is any enquiry or difficulty to upgrade the service, please contact our TM Contact Center at 100 or email to help@tm.com.my.

Click here to get the User Manual

Refer @ http://www.tm.com.my/about-tm/media-centre...SHIELDPLUS.aspx

17/04/2010 - NOTICE ANNOUNCEMENT

RESTORATION OF INTERNET SERVICES IN MIRI, SARAWAK


Dear Valued Customers,

Telekom Malaysia Berhad ™ wishes to inform its Streamyx customers in Miri, Sarawak that we have detected some service degradation earlier today. As a result, customers at the affected area may have experienced difficulties or slow browsing while accessing the Internet.

However, we wish to inform our customers that TM has taken the necessary actions: the situation is being rectified now and TM is currently monitoring the performance closely.

TM apologizes for any inconvenience caused by this disruption, whilst at the same time, we would like to assure customers that it is undertaking all necessary measures to ensure the service is restored as soon as possible.

TM wishes to thank its customers for their understanding and patience during the affected period. Meanwhile, customers can call TM at 100 or e-mail us at help@tm.com.my to report any service related problems.

Refer @ http://www.tm.com.my/about-tm/media-centre...RVICESMIRI.aspx

16 Jun 2010 - PENGUMUMAN MENGENAI GANGGUAN PERKHIDMATAN INTERNET


Telekom Malaysia Berhad ™ ingin memaklumkan kepada para pelanggannya bahawa perkhidmatan Internetnya sedang mengalami gangguan berikutan kerosakan sirkit pada kabel dasar laut Asian American Gateway (AAG) di Lantau, China dan kabel sambungan tempatan - antarabangsa di Genting Sempah, Pahang yang menghubungkan Malaysia ke Amerika Syarikat (AS).

Berikutan ini, para pelanggan yang melayari Internet buat masa ini akan mengalami sambungan Internet yang perlahan ketika melayari kandungan – kandungan online yang dihoskan di rantau Hong Kong dan AS. Disamping itu, para pelanggan yang menggunakan perkhidmatan – perkhidmatan Protokol Internet (IP) yang lain seperti Rangkaian Persendirian Maya (VPN) serta aplikasi – aplikasi perniagaan kritikal yang dihubungkan ke rantau Hong Kong dan AS juga mungkin akan mengalami gangguan perkhidmatan.

Kerja – kerja membaikpulih kerosakan pada kabel dasar laut sedang berjalan. Walaubagaimanapun, semasa kerja – kerja baikpulih ini berjalan, trafik ke Amerika Utara dan Hong Kong dijangka akan mengalami sedikit gangguan perkhidmatan manakala trafik ke negara – negara lain adalah seperti sediakala. TM akan terus membuat pengumuman mengenai perkembangan kerja – kerja baik pulih yang sedang dijalankan.

Bagi meredakan masalah tersebut, beberapa laluan Internet telah dialihkan melalui sambungan alternatif yang lain bagi mengurangkan kesesakan.

TM ingin menyatakan kepada para pelanggan kami bahawa ia sedang mengambil semua langkah yang perlu bagi memulihkan perkhidmatan komunikasi untuk para pelanggan secepat mungkin.

Pelanggan bolehlah menghubungi TM di talian 100 dan pilih “Perkhidmatan Internet” atau menghantar e-mel ke help@tm.com.my untuk melaporkan sebarang masalah perkhidmatan Internet yang berkaitan.

Refer @ http://www.tm.com.my/about-tm/media-centre...RUPTION-BM.aspx

23 June 2011

DISCONTINUATION OF TM TELEX SERVICE

Dear Valued Customers,

Telekom Malaysia Berhad ™ wishes to inform our customers that the existing TM Telex service will be discontinued effective 31st August 2011.

For more information, please contact our Help Desk at 100 or Suruhanjaya Komunikasi dan Multimedia Malaysia (SKMM) at 03-8688 8000.

Thank you.

____________________________________________________________________________________________________


PENAMATAN PERKHIDMATAN TELEKS TM

Pelanggan yang dihargai,

Telekom Malaysia Berhad ™ ingin memaklumkan bahawa perkhidmatan Teleks TM sedia ada akan ditamatkan secara rasmi pada 31 Ogos 2011.

Untuk maklumat lanjut, sila hubungi Pusat Perkhidmatan Pelanggan kami di talian 100 atau Suruhanjaya Komunikasi Multimedia Malaysia (SKMM) di 03-8688 8000.

Terima kasih.


Source: http://www.tm.com.my/about-tm/media-centre...LEXSERVICE.aspx

This post has been edited by pengiranijam: Jun 24 2011, 11:35 AM

04 July 2011

UPGRADING OF TM INFRASTRUCTURE

Dear Valued Customers,

Telekom Malaysia Berhad ™ wishes to inform our customers that we will be upgrading our network in order to facilitate the ongoing improvements to our service performance and quality.

Please see below for the upgrading schedule between 1 July 2011 and 15 July 2011:



During this upgrading exercise, our customers subscribing to the affected services may experience minor service interruptions. We would like to assure our customers that the services will resume to normal after the stipulated period.

TM apologizes for any inconvenience caused that may occur from the disruption and would like to assure you that the upgrading exercise is necessary to enable us to provide you with the best quality of service.

We wish to thank all our customers for their understanding and patience during the affected period.

Should you have any queries or require any assistance, please email us at help@tm.com.my for fixed line and Streamyx customers or unifi@tm.com.my for UniFi customers.

Thank you.


Source: http://www.tm.com.my/about-tm/media-centre...15JULY2011.aspx

20 July 2011

UPGRADING OF TM INFRASTRUCTURE

Dear Valued Customers,

Telekom Malaysia Berhad ™ wishes to inform our customers that we will be upgrading our network in order to facilitate the ongoing improvements to our service performance and quality.

Please see below for the upgrading schedule between 16 July 2011 and 31 July 2011:


During this upgrading exercise, our customers subscribing to the affected services may experience minor service interruptions. We would like to assure our customers that the services will resume to normal after the stipulated period.

TM apologizes for any inconvenience caused that may occur from the disruption and would like to assure you that the upgrading exercise is necessary to enable us to provide you with the best quality of service.

We wish to thank all our customers for their understanding and patience during the affected period.

Should you have any queries or require any assistance, please email us at help@tm.com.my.

Thank you.


________________________________________________________________________________________________________



PENAIKTARAFAN INFRASTRUKTUR TM

Pelanggan yang dihargai,

Telekom Malaysia Berhad ™ ingin memaklumkan kepada pelanggan-pelanggan kami bahawa kami akan menaik taraf rangkaian kami bagi terus mempertingkatkan prestasi rangkaian dan kualiti perkhidmatan kami.

Sila rujuk jadual di bawah menunjukkan aktiviti penaiktarafan tersebut antara 16 Julai 2011 hingga 31 Julai 2011:


Sehubungan itu, para pelanggan yang melanggan kepada perkhidmatan yang terlibat mungkin akan mengalami sedikit gangguan semasa proses menaik taraf tersebut sedang dijalankan. Kami memberi jaminan bahawa perkhidmatan kami akan beroperasi seperti biasa selepas tempoh tersebut.

TM ingin memohon maaf atas segala kesultan yang mungkin timbul berikutan gangguan perkhidmatan tersebut. Kami ingin memberi jaminan bahawa aktiviti penaiktarafan rangkaian ini perlu dilakukan bagi membolehkan kami memberikan mutu perkhidmatan yang terbaik kepada anda.

Kami ingin mengucapkan terima kasih kepada semua pelanggan kami atas kerjasama dan kesabaran anda semasa tempoh tersebut.

Sekiranya anda mempunyai sebarang pertanyaan atau memerlukan bantuan sila hantarkan e-mel kepada help@tm.com.my.

Terima kasih.



Source: http://www.tm.com.my/about-tm/media-centre...E16-31JULY.aspx

This post has been edited by pengiranijam: Aug 2 2011, 01:21 PM

01 August 2011

INTERNET SERVICES DISRUPTION DUE TO AAG FAULT - RESTORATION UNDERWAY


Telekom Malaysia Berhad ™ wishes to announce that our consortium members have detected a fault on the Asia-America Gateway (AAG) submarine cable network linking Malaysia to the United States and North Asia. Immediate restoration works are underway on Monday, 1 August 2011 and are expected to be completed on Sunday, 7 August 2011.

TM has taken pro-active steps to minimize service degradation by diverting traffic to other networks to reduce congestion, thus, minimizing the impact to our users.

However, despite these initiatives, customers using Internet nationwide may experience some degree of service degradation during this exercise.

Internet users may experience slow browsing and high latency while accessing international websites hosted in the United States (US), Europe and North Asia. Customers using Virtual Private Network (VPN) and other critical business applications linked to US, Europe and North Asia may also experience some level of service degradation.

TM shall provide necessary updates on the progress of the restoration works, and would like to elicit feedback from our customers on the quality of service experienced.

We apologize for any inconvenience caused and would like to assure customers that we are undertaking all necessary measures to ensure that customers experience uninterrupted service.

TM wishes to thank its customers for their understanding and patience during the affected period. Should you require any further assistance, please do not hesitate to email us at help@tm.com.my for TM Phone and Broadband customers and unifi@tm.com.my for UniFi customers.


Source: http://www.tm.com.my/about-tm/media-centre...ONUNDERWAY.aspx

03 August 2011


UPGRADING OF TM INFRASTRUCTURE

Dear Valued Customers,

Telekom Malaysia Berhad ™ wishes to inform our customers that we will be upgrading our network in order to facilitate the ongoing improvements to our service performance and quality.

Please see below for the upgrading schedule between 1 August 2011 and 15 August 2011:

During this upgrading exercise, our customers subscribing to the affected services may experience minor service interruptions. We would like to assure our customers that the services will resume to normal after the stipulated period.

TM apologizes for any inconvenience caused that may occur from the disruption and would like to assure you that the upgrading exercise is necessary to enable us to provide you with the best quality of service.

We wish to thank all our customers for their understanding and patience during the affected period.

Should you have any queries or require any assistance, please email us at help@tm.com.my for fixed line and Streamyx customers or unifi@tm.com.my for UniFi customers.

Thank you.


_____________________________________________________________________________________________________



PENAIKTARAFAN INFRASTRUKTUR TM

Pelanggan yang dihargai,

Telekom Malaysia Berhad ™ ingin memaklumkan kepada pelanggan-pelanggan kami bahawa kami akan menaik taraf rangkaian kami bagi terus mempertingkatkan prestasi rangkaian dan kualiti perkhidmatan kami.

Sila rujuk jadual di bawah yang menunjukkan aktiviti penaiktarafan tersebut antara 1 Ogos 2011 hingga 15 Ogos 2011:

Sehubungan itu, para pelanggan yang melanggan kepada perkhidmatan yang terlibat mungkin akan mengalami sedikit gangguan semasa proses menaik taraf tersebut sedang dijalankan. Kami memberi jaminan bahawa perkhidmatan kami akan beroperasi seperti biasa selepas tempoh tersebut.

TM ingin memohon maaf atas segala kesultan yang mungkin timbul berikutan gangguan perkhidmatan tersebut. Kami ingin memberi jaminan bahawa aktiviti penaiktarafan rangkaian ini perlu dilakukan bagi membolehkan kami memberikan mutu perkhidmatan yang terbaik kepada anda.

Kami ingin mengucapkan terima kasih kepada semua pelanggan kami atas kerjasama dan kesabaran anda semasa tempoh tersebut.

Sekiranya anda mempunyai sebarang pertanyaan atau memerlukan bantuan, sila hantarkan e-mel kepada help@tm.com.my untuk pelanggan-pelanggan perkhidmatan talian tetap dan Streamyx atau ke unifi@tm.com.my untuk pelanggan-pelanggan UniFi.

Terima kasih.


Source: http://www.tm.com.my/about-tm/media-centre...AUGUST2011.aspx