ANNOUNCEMENT

INTERNET SERVICES DISRUPTION


Telekom Malaysia Berhad ™ wishes to inform our customers that TM and its consortium members have identified that the earthquake occurred in Japan earlier today has affected Japan – US Cable Network (JUCN) and Asia Pacific Cable Network 2 (APCN2) cable networks linking Malaysia to The United States of America (USA) and Hong Kong (HK).

Customers using Internet services nationwide may experience some degree of service degradation such as slow browsing and high latency while accessing international websites hosted in the USA, Europe and North Asia. Customers using Virtual Private Network (VPN) and other critical business applications linked to USA, Europe and North Asia may also experience some level of service degradation. Meanwhile, to alleviate the problem, the traffic has been diverted and managed effectively to ease the situation.

We will make further announcements on the progress of the restoration works and TM apologizes for any inconvenience caused by the disruption. We would like to assure our customers that all necessary measures is being taken to restore the services as soon as possible. 

We wish to thank our customers for their understanding and patience during the affected period. Should you require any further assistance, please do not hesitate to email us at help@tm.com.my for TM fixed line and Streamyx customers and unifi@tm.com.my for UniFi customers.

Thank you.
TMnet