14/09/2009
INTERNET SERVICES DISRUPTION

Dear Valued Customers,

Telekom Malaysia Berhad ™ is pleased to inform its customers that the restoration works on Segment 7 of the Asia Pacific Cable Network 2 (APCN2) undersea cable network between China and Taiwan have now been fully completed.

TM has already recovered 100% bandwidth capacity for its Internet traffic to the U.S and Northern Asia to-date. TM Internet and IP services as well as other critical business applications linked to the US and Northern Asia has resumed normal operations since Thursday, 10 September 2009. Therefore, all international links have been fully restored and our services have resumed back to normal.

We would like to thank our customers for their patience during the affected period. Customers can call TM at 100 and select “Internet Services” or e-mail us at help@tm.com.my for any Internet related problems.

Thank You.

Telekom Malaysia Berhad ™ wishes to announce that its consortium members have detected multiple cable faults on the Asia Pacific Cable Network (APCN), Asia Pacific Cable Network 2 (APCN2), China – US Cable Network (CUCN), Southeast Asia-Middle East-Western Europe 3 (SMW3) undersea cable network due to the recent earthquake in Taiwan. 

However, the cable faults have not affected TM’s services thus far. The Company wishes to assure its customers that it will keep monitoring the network to make sure that customers enjoy uninterrupted Internet and telephony services. 

TM would like to advise customers who experience any service disruption to call TM Contact Centre at 100 or e-mail us at help@tm.com.my.

Telekom Malaysia Berhad ™ wishes to inform its Internet services customers nationwide that there has been a service disruption at 5.30 p.m. today. Due to this, customers nationwide were experiencing problems browsing the Internet.

However, we wish to inform our customers that the restoration works are already in progress and services in some areas have been restored in stages. TM is currently monitoring the situation and will make further announcements on the progress of the restoration works.

TM apologizes for any inconveniences caused by this disruption, whilst at the same time, we would like to assure customers that we are undertaking all necessary measures to restore communications services for its customers as soon as possible.

TM wishes to thank its customers for their understanding and patience during the affected period. Meanwhile, customers can call TM at 100 or e-mail us at help@tm.com.my for any service related problems.

Telekom Malaysia Berhad ™ wishes to announce that its consortium members have detected a cable fault on the Southeast Asia-Middle East-Western Europe 4 (SMW4) submarine cable network between Alexandria in Egypt and Palermo in Italy linking Malaysia to Europe and the United States (US). The consortium will be carrying out repair works on site on Saturday, 24 April 2010 and it is expected to be completed on Sunday, 2 May 2010.

During the restoration process, there will be some interruption to the traffic to Europe and the US carried through that cable. TM is taking active steps to minimize disruptions; we have added additional links on other routes and coordinated with other international carriers in order to provide additional bandwidth for our customers.

Despite these initiatives, customers using Internet services nationwide may experience some degree of service degradation such as slow browsing while accessing international websites. Customers using Virtual Private Network (VPN) and other critical business applications linked to Europe and the US will be assured minimal degradation of service, if any.

TM will provide necessary updates on the progress of the restoration works, and would like to elicit feedback from our customers on the quality of service experienced.

We apologize for any inconveniences caused by this disruption, whilst at the same time, would like to assure customers that we are undertaking all necessary measures to ensure that customers experience uninterrupted service.

TM wishes to thank its customers for their understanding and patience during the affected period. Meanwhile, customers can call TM at 100 and select “Technical Assistance” or e-mail us at help@tm.com.my for any Internet related problems.

Fault detected on SMW4 cable; repair works frm 24Apr-2May; some Net services interruption expected. TM will update on restoration progress. TQ

Telekom Malaysia Berhad ™ wishes to announce that its consortium members have detected a cable fault on the South East Asia – Middle East – Western Europe 4 (SMW4) cable network along the Colombo – Mumbai segment that links Malaysia to Europe. The consortium will be carrying out repair works on site on Sunday, 23 May 2010. 

During the restoration process, there may be some interruption to the traffic to Europe carried through that cable. TM has taken pro-active steps to minimize disruptions by providing adequate links on other routes and coordinated with other international carriers in order to provide additional bandwidth for our customers. In order to further alleviate the situation, TM will also be diverting traffic to other networks to reduce congestion, thus, minimizing the impact to our users.

However, despite these initiatives, customers using Internet services nationwide may experience some degree of service degradation such as slow browsing while accessing international websites. Nevertheless, customers using Virtual Private Network (VPN) and other critical business applications linked to Europe will be assured minimal degradation of service, if any.

TM will provide necessary updates on the progress of the restoration works.

We apologize for any inconveniences caused by this disruption, whilst at the same time, would like to assure our customers that TM is undertaking all necessary measures to ensure that customers experience minimal service interruption. 

TM wishes to thank its customers for their understanding and patience during the affected period. Meanwhile, customers can call TM at 100 and select “Technical Assistance” or email help@tm.com.my for any Internet related problems.

Dear Valued Customers,

Telekom Malaysia Berhad ™ wishes to inform our UniFi customers that we will be upgrading our existing High Speed Broadband (HSBB) network to a new platform to facilitate ongoing improvements of our network performance and service quality.


The migration exercise will take place at the locations and dates below between 12.00 am until 6.00 am.


Bangsar, Taman Tun Dr. Ismail, Subang Jaya, Shah Alam ---  17 June 2010
Bangsar ---  24 June 2010
Taman Tun Dr. Ismail, Subang Jaya, Shah Alam  ---  29 June 2010

Therefore, all our HSBB triple play services such as High Speed Internet, Video and Voice over Internet Protocol nationwide may experience minor service interruptions during the stipulated period. We would like to assure our customers that the services would resume to normal after the migration period.

TM would like to thank you for your patience during our migration period and we would like to assure you that we are upgrading our network to enable us to provide you with the best network and services.

For more information, customers can contact us at TM UniFi Centre at 1 300 88 1221 or email us at unifi@tm.com.my.

Dear Valued Customers,

Telekom Malaysia Berhad ™ wishes to inform our customers that we will be migrating our network infrastructure to a new platform. Rest assured that this network enhancement exercise will enable us to improve our network performance and lift up the overall customer experience.

The migration exercise will take place in Klang Valley and Selangor on 27 and 28 July 2010 between 12.00 am until 6.00 am.

As a result, customers using TM’s Homeline, Internet, Data and Internet Protocol Television (IPTV or HyppTV) services in Klang Valley and Selangor may experience minor service interruptions during the stipulated period.

Details of the affected services are as detailed below:



TM would like to thank you for your patience during this migration period. We would also like to assure you that the services would resume to normal after the stipulated period.

For more information, Homeline and Internet services customers can contact us at 100 or log on to www.tm.com.my. For UniFi services, customers can contact TM UniFi Center at 1-300-88-1221 or email at unifi@tm.com.my. Meanwhile, TM Direct and Data services customers can refer to your Account Manager or contact 1060.

ANNOUNCEMENT 

RESTORATION OF INTERNET SERVICES

Telekom Malaysia Berhad ™ wishes to inform its Internet customers that UniFi and Streamyx services have been restored as of 3.00am on Friday, 10 December 2010. TM is currently monitoring the situation.

All affected customers in Taman Tun Dr Ismail, Putrajaya, Cyberjaya, Puchong, USJ, Lapangan Terbang Subang, Shah Alam, Selat Klang Utara and Bukit Kemuning are now able to utilize the services as per normal.

TM apologizes for any inconvenience caused by the disruption and thank our customers for their patience and understanding. We would like to assure you that we are undertaking all necessary measures to ensure that customers experience uninterrupted service.

Meanwhile, please do not hesitate to email us at help@tm.com.my for Streamyx customers and unifi@tm.com.my for UniFi customers should you require any further assistance.

Thank you.

ANNOUNCEMENT 

INTERNET SERVICES DISRUPTION


Telekom Malaysia Berhad ™ wishes to inform its Internet services customers we have detected some faults affecting the Asia America Gateway (AAG) cable network linking Malaysia to the United States (U.S).

Hence, customers using Internet services nationwide may experience some degree of service degradation such as slow browsing and high latency while accessing international websites hosted in the U.S. Customers using Virtual Private Network (VPN) and other critical business applications linked to the U.S. may also experience some level of service degradation. Meanwhile, to alleviate the problem, the traffic is being managed effectively to ease the situation.

Restoration works are currently in progress and we will make further announcements on the progress later. 

TM apologizes for any inconvenience caused by the disruption but would like to assure customers that it is undertaking all necessary measures to restore the service to our customers as soon as possible. 

TM wishes to thank its customers for their understanding and patience during the affected period. Should you require any further assistance, please do not hesitate to email us at help@tm.com.my for TM fixed line and Streamyx customers and unifi@tm.com.my for UniFi customers.

Thank you.

Telekom Malaysia Berhad ™ wishes to inform its customers that the repair works on the SMW4 cable system which has been conducted since 13 February 2011 has now been completed. 

TM Internet, data and telephony services have resumed normal operations on 16 February 2011.

Customers using TM’s Internet, data and fixed line services will now enjoy smooth uninterrupted services. 

We wish to thank customers for your understanding and patience during the affected period. Should you require any further assistance, please do not hesitate to email us at help@tm.com.my for TM fixed line and Streamyx customers and unifi@tm.com.my for UniFi customers.

Thank you.

http://www.tm.com.my/about-tm/media-centre...TEM17Feb11.aspx