INTERNET SERVICE INTERRUPTION IN EASTERN SABAH

Telekom Malaysia Berhad ™ would like to inform its customers in Sabah that it is currently experiencing a disruption of services in Eastern Sabah due to a fire that occurred at its TM Exchange in Sandakan, Sabah.

As a result, customers using TM’s voice, Internet and Data services such as Telephony, Leased Circuit, Data IPVPN, Metro-E, TM Direct and Streamyx/DSL in eastern Sabah in Sandakan, Tawau, Lahad Datu, Sempoerna and surrounding areas will experience service disruptions.

TM is currently assessing the damage and restoration works on the affected exchange will begin once the assessment has been completed. TM will make further announcements on the progress of the restoration works.

TM wishes to assure customers that it is undertaking all necessary measures to restore communications services as soon as possible.

Customers can call TM at 100 and select “Internet Services” or e-mail us at help@tm.com.my for any Internet related problems.

Thank you.

Telekom Malaysia Berhad


http://www.tm.com.my/announcement/default.asp

11/08/2009
ANNOUNCEMENT ON CONFLICKER WORM

Dear Valued Customers,

Telekom Malaysia Berhad ™ wishes to inform its customers that they may be experiencing slow browsing due to the widespread infection of the Conflicker Worm

Conficker, also known as Downup, Downadup and Kido, is a computer worm that surfaced in October 2008 and targets the Microsoft Windows operating system. The worm exploits a previously patched vulnerability in the Server service used by Windows 2000, Windows XP, Windows Vista, Windows Server 2003, Windows Server 2008, Windows 7 Beta, and Windows Server 2008 R2 Beta.

The Conficker worm is a computer worm that can infect your computer and spread itself to other computers across a network automatically, without human interaction. It is a standalone malicious program which uses computer or network resources to make complete copies of itself. It may include code or other malware to damage both the system and the network

Conflicker infects other computers across a network by exploiting the vulnerability in the Windows Server service (SVCHOST.EXE). It might spread through file sharing and via removable drives, such as USB drives (also known as thumb drives). The worm adds a file to the removable drive so that when the drive is used, the AutoPlay dialog box will show one additional option. The Conflicker worm can also disable important services on your computer.

TM strongly encourages its customers to update unpatched systems as soon as possible. Additionally, TM recommends that customers take the following preventive measures to help mitigate the security risks:
Step 1 – Turn on your firewall - Point to Control Panel -> Network and Internet Connections ->Windows Firewall.
Step 2 - Update Windows - Open up Internet Explorer and go to http://update.microsoft.com. Do all the urgent or required updates.
Step 3 - Verify that your antivirus software is on and keep it up-to-date. You should have a “resident” (always running) antivirus software installed such as Norton, McAfee, AVG, Trend Micro, etc. Open your antivirus and see if it is running and updated. Update it if it is not. You can also go to Start Menu -> Control Panel -> Security Center to verify that antivirus is running.

For additional information about this threat, please visit
http://www.microsoft.com/protect/computer/.../conficker.mspx

Technical Details:
http://www.mycert.org.my/en/services/advis.../626/index.html
source: http://technet.microsoft.com/en-us/security/dd452420.aspx

Thank You.

This post has been edited by MX510: Aug 11 2009, 04:50 PM

ANNOUNCEMENT

Telekom Malaysia Berhad ™ wishes to notify that the recent earthquake incidents did not cause any service disruption. The international submarine cable network is in order and working fine.

TM wishes to assure its customers that it always monitors its network to make sure that customers enjoy uninterrupted Internet and telephony services.

TM would like to advise customers who experience any service disruption to call TM Contact Centre at 100 or e-mail us at help@tm.com.my.

Thank You

Telekom Malaysia Berhad

ANNOUNCEMENT ON INTERNET SERVICES DISRUPTION

Telekom Malaysia Berhad ™ wishes to announce that there has been a disruption of its Internet services due to circuit faults on the Asian American Gateway (AAG) submarine cable network at Lantau in China and at the domestic international link at Genting Sempah, Pahang, linking Malaysia to the United States (US) and Hong Kong.

Due to this, customers using Internet services may now experience slow browsing while accessing content hosted in the U.S. and Hong Kong. In addition, customers using other IP services such as Virtual Private Network (VPN) and other critical business applications linked to the U.S. and Hong Kong may also experience some service degradation.

To alleviate the problem, some of the links have been rerouted to alternate routes to ease the congestion.

During the restoration process, traffic to Northern America and Hong Kong may experience minor degradation while traffic to other countries is not affected. TM will make further announcements on the progress of the restoration works.

TM wishes to assure its customers that it is undertaking all necessary measures to restore communications services for its customers as soon as possible.

Customers can call TM at 100 and select “Internet Services” or e-mail us at help@tm.com.my for any Internet related problems.


http://www.tm.com.my/about-tm/media-centre...DISRUPTION.aspx

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Added on February 2, 2010, 11:26 amNOTICE ANNOUNCEMENT 
 
STATEMENT FROM TM ON SERVICES DISRUPTION
 
 
 
Telekom Malaysia Berhad ™ wishes to inform its customers at Bayan Baru in Penang that its services at the area have been disrupted since Friday, 29 January 2010 due to a cable breakdown at the area.  

Residents using TM’s voice, Internet and data services, such as Telephony, Leased Circuit, Data IPVPN, Metro-E, TM Direct and Streamyx/DSL in Bayan Point, Jalan Mahsuri, Taman Melati, Jalan Tun Dr. Awang, Jalan Kampung Jawa, Jalan Bahagia Kampung Jawa, Jalan Sultan Azlan Shah, Persiaran Pantai Jerejak, Taman Lip Sin and Sungai Nibong may have been experiencing some service disruptions.  

However, we wish to inform our customers that the restoration works are in progress and it is expected to be completed on 2 February 2010. TM will make further announcements on the progress of the restoration works. 

Meanwhile, to alleviate the problem, some of the traffic has been rerouted to alternate routes to ease the situation. 

TM apologizes for any inconveniences caused by this disruption, whilst at the same time, we would like to wishes to assure customers that it is undertaking all necessary measures to restore communications services for its customers as soon as possible.  

Customers can call TM at 100 or e-mail us at help@tm.com.my to report any service-related problems.

This post has been edited by MX510: Feb 2 2010, 11:26 AM

COMPLETION OF CABLE WORKS ON SMW4

Telekom Malaysia Berhad ™ is pleased to inform its customers that the repair works on the Southeast Asia – Middle East – Western Europe 4 (SMW4) submarine cable network between Palermo (Southern Italy) and Alexandria (Northern Egypt) linking Internet traffic from Malaysia to Europe and the United States (US), have now been fully completed.

TM has already recovered its bandwidth capacity for Internet traffic to Europe and the US to-date. TM Internet services have resumed normal operations since Friday, 30 April 2010. Therefore, all international links have been fully restored and our services have resumed back to normal.

We would like to thank our customers for their understanding and patience during the affected period. Customers can call TM at 100 or e-mail us at help@tm.com.my for any Internet related problems.

http://www.tm.com.my/about-tm/media-centre...ORKSONSMW4.aspx

( The connections still slow at my side )

SERVICE INTERRUPTION IN THE KLANG VALLEY AND SELANGOR



Telekom Malaysia Berhad ™ would like to inform our customers in the Klang Valley and Selangor that we are currently experiencing technical difficulties with our equipment in Cyberjaya since 8.40 a.m. today.

We regret to inform our customers in Klang Valley and some parts of Selangor that due to the disruption, certain customers using TM’s Streamyx/DSL in the affected areas may be experiencing some service disruptions.

Rest assured that TM is exerting all efforts to restore the services as soon as possible. Repair works which are currently underway are estimated to be completed by 3.00 p.m. today.

We will continue to provide necessary updates on the progress of the restoration works, and would like to elicit feedback from our customers on the quality of service experienced.

We apologize for any inconvenience caused by this disruption, whilst at the same time, would like to assure customers that we are undertaking all necessary measures to ensure that customers experience uninterrupted service.

TM wishes to thank its customers for their understanding and patience during the affected period. Meanwhile, customers can e-mail us at help@tm.com.my for Fixed Line and Streamyx customers or unifi@tm.com.my for UniFi customers for any service related problems.

http://www.tm.com.my/about-tm/media-centre...OR12022011.aspx

http://www.tm.com.my/about-tm/media-centre...A26FEB2011.aspx

Dear Valued Customers,

Telekom Malaysia Berhad ™ wishes to inform our customers in Benta, Pahang that we will be upgrading our network in the area to an Internet Protocol-based Next Generation Network (NGN) platform on Saturday, 26 February 2011 in order to facilitate the ongoing improvements to our performance and service quality. With this new network, TM will be in a position to service your needs faster and introduce new services that will increase the convenience and flexibility of the fixed line.

Kindly also take note that there will be no changes in the service terms and pricing policy under this network upgrading exercise.

Please see below for the upgrading schedule:

Location

Service Affected

Service Numbers

Upgrading Date & Time

Benta, Pahang


Homeline / Businessline / Streamyx


From 09-3230 1XX to 09-3230 5XX

From 09-3238 XXX to 09-3239 XXX


26 February 2011

12.00am – 02.00am

ISDN BRI

From 09-3153 0XX

During this upgrading exercise, our Streamyx, TM Homeline, TM Businessline and ISDN BRI customers residing in the area may experience minor service interruptions. We would like to assure our customers that the services will resume to normal after the stipulated period.

TM apologizes for any inconvenience caused that may occur from the disruption and would like to assure you that the upgrading exercise is necessary to enable us to provide you with the best quality of service.

We would like to thank you for your understanding and patience during the affected period.

For more information, please contact your respective Account Manager or e-mail us at help@tm.com.my.

Network fault at Melaka, JB & Mersing Cable Station resulting in slow browsing, service degradation for US & HK content fully restored 730pm

Source

http://twitter.com/tmcorp

FUP enforced ?

Something wrong with it i am checking it now