ANNOUNCEMENT


UPGRADING OF TM NETWORK

Dear valued customers,

Telekom Malaysia Berhad ™ would like to inform you that the Company is in the midst of upgrading its current Public Switched Telephone Network (PSTN) network based on the Time Division Multiplexing (TDM) legacy platform onto an IP (Internet Protocol) based Next Generation Network (NGN). This network upgrading exercise will enable us to improve the performance and quality of our services on an ongoing basis.

For your information, we have completed the upgrading exercise for our Voice services customers served by the TM Wangsa Maju (WMU) Exchange on 10 April and 24 April 2010. Following the completion, now it is time for Streamyx customers to be part of this historic moment in the transformation to the next generation communication platform.

Please find below the schedule for the network upgrading exercise for broadband service at TM’s Wangsa Maju exchange area:

Upgrading


Service affected


Upgrading Date & Time

Broadband


Streamyx
(ATM DSLAM)


Residential
28 June – 03 September 2010
(8:30am – 7:00pm)

Business
12 July –13 August 2010
(8:00pm – 12:00am)

*Upgrading will only be done from Monday to Friday.

During this network upgrading exercise, Streamyx customers in Wangsa Maju area may experience minor service interruptions for a maximum period of 15 minutes. We would like to assure our customers that the services would resume to normal after the stipulated period.

Kindly also take note that there will be no changes in the service terms and pricing policy under this network upgrading exercise.

TM apologizes for any inconvenience caused whilst at the same time would like to assure you that we are upgrading our network to enable us to provide you with the best in the Next Generation Network (NGN) services.

For more information, please call 100 or log on to www.tm.com.my

Thank you for your co-operation and patience in allowing us to improve our services.


http://www.tm.com.my/about-tm/media-centre...NETWORKWMU.aspx