UPGRADING OF TM INFRASTRUCTURE (IPCORE NETWORK UPGRADING ACTIVITY)

Dear Valued Customers,

Telekom Malaysia Berhad ™ wishes to inform our customers that we will be upgrading our network in order to facilitate the ongoing improvements to our service performance and quality.

During these upgrading exercises, our customers subscribing to the affected services may experience minor service interruptions in the identified areas. We would like to assure our customers that the services will resume to normal after the stipulated period (please refer table below)

TM apologizes for any inconvenience caused that may occur from the disruption and would like to assure you that the upgrading exercise is necessary to enable us to provide you with the best quality of service.

We wish to thank all our customers for their understanding and patience during the affected period.

Should you have any queries or require any assistance, please email us at help@tm.com.my for fixed line and Streamyx customers or unifi@tm.com.my for UniFi customers.

Thank you.



DATE
TIME
ACTIVITIES
AREA EFFECTED
SERVICE AFFECTED

31/5/2011
12.01am - 6.00am
IPCORE Upgrading Activities
Sabah & Sarawak
STAMPIN
Internet, Voice, Data and IPTV services

2/6/2011
12.01am - 6.00am
IPCORE Upgrading Activities
Sabah & Sarawak
PENAMPANG
MIRI
Internet, Voice, Data and IPTV services

23/7/2011
12.01am - 6.00am
IPCORE Upgrading Activities
Sabah & Sarawak
PENAMPANG
STAMPIN
Internet, Voice, Data and IPTV services

30/7/2011
12.01am - 6.00am
IPCORE Upgrading Activities
(SABAH & SARAWAK)
KUCHING
MIRI
LABUAN
SANDAKAN
Internet, Voice, Data and IPTV services

==================================================================

PENAIKTARAFAN INFRASTRUKTUR TM (NAIK TARAF RANGKAIAN IPCORE)

Pelanggan yang dihargai,

Telekom Malaysia Berhad ™ ingin memaklumkan kepada pelanggan-pelanggan kami bahawa kami akan menaik taraf rangkaian kami bagi terus mempertingkatkan prestasi rangkaian dan kualiti perkhidmatan kami.

Sehubungan itu, para pelanggan yang melanggan kepada perkhidmatan yang terlibat mungkin akan mengalami sedikit gangguan semasa proses menaik taraf tersebut sedang dijalankan di kawasan-kawasan yang telah dikenalpasti. Kami memberi jaminan bahawa perkhidmatan kami akan beroperasi seperti biasa selepas tempoh tersebut.

TM ingin memohon maaf atas segala kesulitan yang mungkin timbul berikutan gangguan perkhidmatan tersebut. Kami ingin memberi jaminan bahawa aktiviti penaiktarafan rangkaian ini perlu dilakukan bagi membolehkan kami memberikan mutu perkhidmatan yang terbaik kepada anda.

Kami ingin mengucapkan terima kasih kepada semua pelanggan kami atas kerjasama dan kesabaran anda semasa tempoh tersebut.

Sekiranya anda mempunyai sebarang pertanyaan atau memerlukan bantuan sila hantarkan e-mel kepada help@tm.com.my untuk pelanggan-pelanggan perkhidmatan talian tetap dan Streamyx atau ke unifi@tm.com.my untuk pelanggan-pelanggan UniFi.

TARIKH
MASA
AKTIVITI
KAWASAN TERLIBAT
SERVIS  TERLIBAT

31/5/2011
12.01am - 6.00am
Aktiviti Naik Taraf IPCORE
Sabah & Sarawak
STAMPIN
Perkhidmatan Internet, Suara, Data dan IPTV

2/6/2011
12.01am - 6.00am
Aktiviti Naik Taraf IPCORE
Sabah & Sarawak
PENAMPANG
MIRI
Perkhidmatan Internet, Suara, Data dan IPTV

23/7/2011
12.01am - 6.00am
Aktiviti Naik Taraf IPCORE
Sabah & Sarawak
PENAMPANG
STAMPIN
Perkhidmatan Internet, Suara, Data dan IPTV

30/7/2011
12.01am - 6.00am
Aktiviti Naik Taraf IPCORE
(SABAH & SARAWAK)
KUCHING
MIRI
LABUAN
SANDAKAN
Perkhidmatan Internet, Suara, Data dan IPTV