ANNOUNCEMENT

INTERNET SERVICES DISRUPTION DUE TO CABLE WORKS ON APCN2


Telekom Malaysia Berhad ™ wishes to announce that its consortium members have detected cable faults on the Asia-Pacific Cable Network 2 (APCN2) submarine cable network linking Malaysia and North Asia. The consortium will be carrying out repair works on site on Thursday, 17 February 2011 and the works are expected to be completed on Monday, 21 February 2011.  

TM has taken pro-active steps to minimize service degradation by diverting traffic to other networks to reduce congestion, thus, minimizing the impact to our users.

However, despite these initiatives, customers using Internet nationwide may experience some degree of service degradation during the restoration process.

Internet users may experience slow browsing and high latency while accessing international websites hosted in North Asia. Customers using Virtual Private Network (VPN) and other critical business applications linked to North Asia may also experience some level of service degradation.  

TM shall provide necessary updates on the progress of the restoration works, and would like to elicit feedback from our customers on the quality of service experienced.  

We apologize for any inconveniences caused by this disruption, whilst at the same time, would like to assure customers that we are undertaking all necessary measures to ensure that customers experience uninterrupted service.  

TM wishes to thank its customers for their understanding and patience during the affected period. Should you require any further assistance, please do not hesitate to email us at help@tm.com.my for TM fixed line and Streamyx customers and unifi@tm.com.my for UniFi customers.

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