Please do not rant here, this thread is for those that find it hard to access TM's website to get updates. It is also to inform this community in lowyat forum about TM's matters as we all know they are rather messed up. It also makes it easy for us to keep track of what TMis doing to improve connectivity which is sometime useful when making complaints/cases against them. It might also, indirectly, shows streamyx users that despite their claims of upgrades, nothing seems to change.

Also, many of us treat LYN as home, knowing when is the outage going to occour will help us plan our time better too...

It will defy the point of this thread if there is ranting here.

This post has been edited by andrew9292: Jun 10 2009, 11:22 PM

30/06/2009
STREAMYX SERVICE UPGRADE IN BUKIT MERTAJAM, BAYAN BARU & TANJUNG BUNGA

Dear Valued Customers,

We wish to inform our Streamyx customers that Telekom Malaysia Berhad ™ will be performing a network upgrading exercise from 11.00 pm, Tuesday, 30th June 2009 until 6.00 am, Wednesday, 1st July 2009.

As a result, Streamyx customers in Bukit Mertajam, Bayan Baru and Tanjung Bunga in Penang may experience a disruption of service during the stipulated period. We would like to assure you that the service would resume to normal after this period.

TM apologizes for any inconvenience caused whilst the same time, we would like to assure you that we are upgrading our network to enable us to serve you better.

Customers can call TM at 100 and select “Internet Services” or e-mail us at help@tm.com.my for any Streamyx related problems.

Thank You.
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26/06/2009
EMAIL PHISHING SCAM

Dear Valued Customers,

Telekom Malaysia Berhad ™ wishes to alert its Streamyx users that there is a fraudulent email message being propagated that claims to be from TM Net. The email requests for customers to supply their Streamyx account information such as their log-in username and password for purpose of verification.

We would like to clarify that this email does NOT come from a TM source – it is a fraudulent attempt to gain access to your personal information. TM never solicits any such information from our customers via email.

The disclosure of such confidential data may be used by the fraudsters for illegal subscription of paid online services and illegal disclosure of confidential information. In addition, TM customers are advised to protect your log-in ID and password to ensure that there will be no instance of illegal usage by any third party/ fraudster of your account.

As a preventive measure, we would like to advise our customers who receive this email to delete it immediately. DO NOT respond to these emails and DO NOT click the links. Meanwhile, for those who have responded to these emails and provided your personal information as requested, we urge you to change or reset your respective password immediately.

For assistance on how to change your password, log on to www.tm.com.my or call our Customer Support Centre at 100 or email to help@tm.com.my.

Thank You.

31/07/2009
UPDATES ON VOICE, INTERNET AND DATA SERVICES RESTORATION WORKS IN EASTERN SANDAKAN, SABAH

Dear Valued Customers,

Telekom Malaysia Berhad ™ wishes to announce that restoration works of its services in the eastern part of Sabah due to a fire that occurred at its TM exchange in Sandakan on Monday is currently ongoing, with priority given to essential services like hospitals, banks, the police, the fire and rescue departments, as well as the Sandakan airport.

Some communications services have been restored in stages since Wednesday in Sandakan, Tawau, Lahad Datu and surrounding areas. All Metro-E circuits are also currently up and running. At the moment, close to 50% of its affected infrastructure are already restored. TM expects most of the affected circuits to be restored by Sunday, 2 August 2009.

Most TM customers in Sandakan are now able to make local, national (STD) and international (IDD) telephone calls. Fixed telephone line calls from outside of Sandakan can now be delivered to the users at the affected areas in Sandakan.

In the meantime, TM has already restored Streamyx services for about 90% of its customers in Sandakan and 80% of its customers in Tawau. Meanwhile, Streamyx service in Lahad Datu is expected to be fully restored by tomorrow.

TM apologizes for any inconvenience caused whilst at the same time wishes to assure its customers that it is undertaking all necessary measures, including round-the-clock works, to restore communications services for its customers as soon as possible. TM would also like to thank its customers for their understanding and patience during this affected period.
TM has set up several emergency hotlines in Sandakan and Kota Kinabalu to field enquiries from the public. Customers in Sandakan can contact (089) 622 423, (089) 622 134 and (089) 246 111, whereas the hotline numbers in Kota Kinabalu are (088) 264 803 and (088) 264 837. Customers can also call TM at 100 or e-mail us at help@tm.com.my for any service related problems.

Thank You.

06/08/2009
INTERNET SERVICES DISRUPTION

Dear Valued Customers,

Referring to our earlier statement on 21 July 2009 on the disruption of our Internet services due to circuit faults on the Asia Pacific Cable Network 2 (APCN2) Segment 1 between Kuantan and Katong, Singapore, Telekom Malaysia Berhad ™ wishes to announce that there is a delay in the restoration of Internet services due to technical problems at the repairing stages.

In addition, our consortium members have also detected another fault on the same circuit about 372km from Kuantan Cable Station.

Customers using Internet services may continue to experience slow browsing while accessing websites hosted in the US and Hong Kong. In addition, customers using other IP services such as Virtual Private Network (VPN) and other critical business applications linked to the US and Hong Kong may still experience some service degradation. To alleviate the problem, some of the links have been directed to alternate routes to ease the congestion.

Restoration works on the affected cables are already in progress. However, in the restoration process, traffic to Northern America and Hong Kong may experience degradation while traffic to other countries is not affected.

Due to this, full recovery of Internet services is now expected to be on 16 August 2009. TM will make further announcements on the progress of the restoration works.

TM wishes to assure its customers that it is undertaking all necessary measures to restore communications services for its customers as soon as possible.
Customers can call TM at 100 and select “Internet Services” or e-mail us at help@tm.com.my for any Internet related problems.

Thank You.

This is not internet related, but it's posted on Streamyx's website.
It says telephony interruption, but well if your telephone line is interrupted I don't think you will be able to have a DSL signal or internet line.



http://www.streamyx.com.my/whats_new/whats...rticle_20091001

Updated Version. They had a typo error i guess.



http://www.tm.com.my/Pop%20Up/Announcement...re-Network.html

This post has been edited by andrew9292: Jan 7 2010, 02:34 PM

http://www.tm.com.my/about-tm/media-centre...ASUBSYSTEM.aspx
http://www.tm.com.my/about-tm/media-centre...ONAAGAPCN2.aspx

INTERNET SERVICES DISRUPTION DUE TO CABLE WORKS ON SMW4

Telekom Malaysia Berhad ™ wishes to announce that its consortium members have detected cable faults on the South East Asia Middle East Western Europe (SMW4) submarine cable networks linking Malaysia to Europe (EU). The consortium will be carrying out repair works on site on Friday, 29 October 2010 and the works are expected to be completed on Tuesday, 2 November 2010.

During the restoration process, there may be some interruption to traffic to the Europe, Pakistan, India, Bangladesh and Thailand carried through the cable networks.

Customers using Internet, data and telephony services nationwide may experience some degree of service degradation such as slow browsing and high latency while accessing international websites hosted in the Europe. Customers using TM International Direct Dial (IDD) and Toll Free telephony services, Virtual Private Network (VPN) and other critical business applications linked to the Europe, Pakistan, India, Bangladesh and Thailand may experience some level of service degradation.

TM will provide necessary updates on the progress of the restoration works, and would like to elicit feedback from our customers on the quality of service experienced.

We apologize for any inconveniences caused by this disruption, whilst at the same time, would like to assure customers that we are undertaking all necessary measures to ensure that customers experience uninterrupted service.

TM wishes to thank its customers for their understanding and patience during the affected period. Meanwhile, customers can call TM at 100 and select “Technical Assistance” or e-mail us at help@tm.com.my for any Internet related problems.

source:

This post has been edited by andrew9292: Oct 29 2010, 01:34 PM