NOTICE ANNOUNCEMENT

UPGRADING OF TM NETWORK

Dear Valued Customers,

Telekom Malaysia Berhad ™ wishes to inform our customers that we will be migrating our network infrastructure to a new platform. Rest assured that this network enhancement exercise will enable us to improve our network performance and lift up the overall customer experience.

The migration exercise will take place on 18, 19, 22 & 23 July 2010 between 12.00 am until 6.00 am.

As a result, customers using TM’s Homeline, Internet, Data and Internet Protocol Television (IPTV or HyppTV) services nationwide may experience minor service interruptions during the stipulated period.

Details of the affected services are as detailed below:

SERVICES
POSSIBLE DISRUPTIONS

Telephony - Homeline, Home Prepaid and iTalk
Unable to make telephone calls or experience call disconnection


Internet – Streamyx, UniFi and TM Direct
Difficulties browsing or face intermittent connection to International and Domestic websites


Data - Internet Protocol over Metro-e (IPME)
Service degradation


IPTV - HyppTV and Video on Demand (VoD)
Channel lost and content may not be available for viewing



TM would like to thank you for your patience during this migration period. We would also like to assure you that the services would resume to normal after the stipulated period.

For more information, Homeline and Internet services customers can contact us at 100 or log on to www.tm.com.my. For UniFi services, customers can contact TM UniFi Center at 1-300-88-1221 or email at unifi@tm.com.my. Meanwhile, TM Direct and Data services customers can refer to your Account Manager or contact 1060.

http://www.tm.com.my/about-tm/media-centre...WORK180710.aspx

---

Added on July 26, 2010, 1:06 pmNOTICE ANNOUNCEMENT

UPGRADING OF TM CORE NETWORK

Dear Valued Customers,

Telekom Malaysia Berhad ™ wishes to inform our customers that we will be migrating our network infrastructure to a new platform. Rest assured that this network enhancement exercise will enable us to improve our network performance and lift up the overall customer experience.

The migration exercise will take place in Klang Valley and Selangor on 27 and 28 July 2010 between 12.00 am until 6.00 am.

As a result, customers using TM’s Homeline, Internet, Data and Internet Protocol Television (IPTV or HyppTV) services in Klang Valley and Selangor may experience minor service interruptions during the stipulated period.

Details of the affected services are as detailed below:

SERVICES
POSSIBLE DISRUPTIONS

Telephony - Homeline, Home Prepaid and iTalk
Unable to make telephone calls or experience call disconnection


Internet – Streamyx, UniFi and TM Direct
Difficulties browsing or face intermittent connection to International and Domestic websites


Data - Internet Protocol over Metro-e (IPME)
Service degradation


IPTV - HyppTV and Video on Demand (VoD)
Channel lost and content may not be available for viewing




TM would like to thank you for your patience during this migration period. We would also like to assure you that the services would resume to normal after the stipulated period.

For more information, Homeline and Internet services customers can contact us at 100 or log on to www.tm.com.my. For UniFi services, customers can contact TM UniFi Center at 1-300-88-1221 or email at unifi@tm.com.my. Meanwhile, TM Direct and Data services customers can refer to your Account Manager or contact 1060.

http://www.tm.com.my/about-tm/media-centre...WORK270710.aspx



This post has been edited by dannychen: Jul 26 2010, 01:06 PM

ANNOUNCEMENT

STREAMYX NETWORK UPGRADE

Dear valued customers,

Telekom Malaysia Berhad ™ wishes to inform our customers that we will be upgrading our Streamyx network in the Klang Valley from 28 July to 11 August 2010. As a result, Streamyx customers in the Klang Valley may experience minor service interruptions such as difficulties browsing or face intermittent connection to International and Domestic websites during the upgrading exercise. Rest assured that this network enhancement exercise will enable us to improve our network performance and lift up the overall customer experience.

TM would like to thank you for your patience during this upgrading period. We would also like to assure you that the services would resume to normal after the stipulated period.

For more information, customers can contact us at 100 or log on to www.tm.com.my.

Thank you.

http://www.tm.com.my/about-tm/media-centre...DEJULY2010.aspx

NOTICE ANNOUNCEMENT

UPGRADING OF TM HSBB NETWORK

Dear Valued Customers,

Telekom Malaysia Berhad ™ wishes to inform our UniFi customers that we will be upgrading our existing High Speed Broadband (HSBB) network to a new platform to facilitate ongoing improvements of our network performance and service quality.

The migration exercise will take place at Bangsar on Thursday, 29 July 2010 between 12.00 am until 6.00 am.

Therefore, all our HSBB triple play services such as High Speed Internet, Video and Voice over Internet Protocol nationwide may experience minor service interruptions during the stipulated period. We would like to assure our customers that the services would resume to normal after the migration period.

TM would like to thank you for your patience during our migration period and we would like to assure you that we are upgrading our network to enable us to provide you with the best network and services.

For more information, customers can contact us at TM UniFi Centre at 1 300 88 1221 or email us at unifi@tm.com.my.

http://www.tm.com.my/about-tm/media-centre...RKJULY2010.aspx

DISRUPTION OF SERVICE OF STREAMYX WEBSITE


Dear Valued Customers,

Telekom Malaysia Berhad ™ wishes to inform its customers that our Streamyx website (www.streamyx.com.my) is currently experiencing a disruption of service due to server breakdown. As a result, customers are unable to access the website at the moment.

Restoration works are already in progress. TM will make further announcements on the progress of the restoration works. We would like to assure that you would be able to access the website after this period.

TM apologizes for the inconvenience caused. Meanwhile, customers can call TM at 100 and select 'Internet Sercvices' or e-mail us at help@tm.com.my for any enquiries about Streamyx.

Thank you.

http://www.tm.com.my/about-tm/media-centre...MYXWEBSITE.aspx

NOTICE ANNOUNCEMENT

INTERNET SERVICES DISRUPTION DUE TO CABLE WORKS ON AAG & APCN2

Telekom Malaysia Berhad ™ wishes to announce that its consortium members have detected cable faults on the Asian American Gateway (AAG) and the Asia-Pacific Cable Network 2 (APCN2) submarine cable networks linking Malaysia to the United States (US). The consortiums will be carrying out repair works on site on Sunday, 10 October 2010 and the works are expected to be completed on Saturday, 16 October 2010.

http://www.tm.com.my/about-tm/media-centre...ONAAGAPCN2.aspx

This post has been edited by dannychen: Oct 9 2010, 03:39 PM

ANNOUNCEMENT

UPDATE - INTERNET SERVICES DISRUPTION DUE TO CABLE WORKS ON SMW4


Referring to our earlier website announcement on the repair works on cable faults detected on the South East Asia Middle East Western Europe (SMW4) submarine cable networks linking Malaysia to Europe (EU) on Friday, 29 October 2010, Telekom Malaysia Berhad ™ wishes to announce that there has been a delay in the restoration of Internet services due to technical problems at the repairing stages.
Due to the delay, full recovery of the affected services is now expected to be on Thursday, 4 November 2010.

Hence, during the restoration process, there may be some interruption to traffic to the Europe, Pakistan, India, Bangladesh and Thailand carried through the cable networks.

Customers using Internet, data and telephony services nationwide may experience some degree of service degradation such as slow browsing and high latency while accessing international websites hosted in the Europe. Customers using TM International Direct Dial (IDD) and Toll Free telephony services, Virtual Private Network (VPN) and other critical business applications linked to the Europe, Pakistan, India, Bangladesh and Thailand may experience some level of service degradation.

TM will continue to provide necessary updates on the progress of the restoration works, and would like to elicit feedback from our customers on the quality of service experienced.

We apologize for any inconveniences caused by this disruptionand would like to assure customers that we are undertaking all necessary measures to ensure that customers experience uninterrupted service.

TM wishes to thank its customers for their understanding and patience during the affected period. Meanwhile, customers can e-mail us at help@tm.com.my for any Internet related problems.

source

ANNOUNCEMENT

UPDATE - INTERNET SERVICES DISRUPTION DUE TO CABLE WORKS ON SMW4


Telekom Malaysia Berhad ™ wishes to announce that there has been a delay in the restoration of cable faults detected on the South East Asia Middle East Western Europe (SMW4) submarine cable networks linking Malaysia to Europe (EU) due to some unexpected problem encountered by the cable ship and local sea authority.

Due to this, full recovery of the affected services is now expected to be on Monday, 8 November 2010.

Hence, during the restoration process, network traffic to Europe, Pakistan, India, Bangladesh and Thailand carried through the cable networks may be interrupted.

Customers using Internet, data and telephony services nationwide may continue to experience some degree of service degradation such as slower browsing and higher latency while accessing international websites hosted in Europe. Customers using TM International Direct Dial (IDD) and Toll Free telephony services, Virtual Private Network (VPN) and other critical business applications linked to the Europe, Pakistan, India, Bangladesh and Thailand may experience some level of service degradation.

TM will continue to provide necessary updates on the progress of the restoration works.

We apologize for any inconveniences caused by this disruption and would like to assure customers that we are undertaking all necessary measures to ensure that customers experience uninterrupted service.

TM wishes to thank its customers for their understanding and patience during the affected period. Meanwhile, customers can e-mail us at help@tm.com.my for any Internet related problems.

source

ANNOUNCEMENT

ANNOUNCEMENT ON SERVICE DISRUPTION

Telekom Malaysia Berhad ™ wishes to announce that there has been a disruption to its Streamyx and UniFi services since 1.30 p.m., 8 December 2010. However, it is a localised problem affecting customers in certain areas as per below.

SERVICES AFFECTED

AREAS AFFECTED

UniFi

(Telephone, Internet and TV)

Putrajaya, Cyberjaya, USJ, Lapangan Terbang Subang, Puchong and Bukit Kemuning.

Streamyx



Taman Tun Dr Ismail, Putrajaya, Cyberjaya, Puchong, USJ, Lapangan Terbang Subang, Shah Alam, Selat Klang Utara and Bukit Kemuning.


As a result, affected customers may be experiencing problems making calls and accessing the Internet.

Restoration works are currently in progress and we will make further announcements on the progress later.

TM apologizes for any inconvenience caused by the disruption but would like to assure customers that it is undertaking all necessary measures to restore the service to our customers as soon as possible.

Should you require any further assistance, please do not hesitate to email us at help@tm.com.my for TM fixed line and Streamyx customers and unifi@tm.com.my for UniFi customers.

Thank you.

source

ANNOUNCEMENT

UPDATE ON INTERNET SERVICES DISRUPTION

Referring to our earlier announcement on 19 December 2010 on the degradation of our Internet services, Telekom Malaysia Berhad ™ wishes to inform its Internet services customers that the degradation is linked to cable faults on the Asia America Gateway (AAG): a submarine cable network linking Malaysia and other Asian countries to the United States (US). TM and the other operators in the AAG consortium will be carrying out repair works on site on Wednesday, 29 December 2010 and the works are expected to be completed on Monday, 3 January 2011.

TM has taken pro-active steps to minimize service degradation by diverting traffic to other networks to reduce congestion, thus, minimizing the impact to our users.

However, despite these initiatives, customers using Internet services nationwide may experience some degree of degradation such as slow browsing and high latency while accessing international websites hosted in the U.S. and Europe due to shortage of bandwidth capacity to international. Customers using Virtual Private Network (VPN) and other critical business applications linked to the U.S. and Europe may also experience some level of service degradation.

TM will make further announcements on the progress of the restoration works.

We apologize for any inconvenience caused by the disruption but would like to assure customers that it is undertaking all necessary measures to restore the service to our customers as soon as possible.

We wish to thank customers for your understanding and patience during the affected period. Should you require any further assistance, please do not hesitate to email us at help@tm.com.my for TM fixed line and Streamyx customers and unifi@tm.com.my for UniFi customers.

As the holiday season approaches, we would also like to take this opportunity to extend our best wishes for a joyous holiday season and prosperous New Year to all our customers. May your holiday season and the new year be filled with much joy, happiness and success.

Thank you.

source

biasalah! this is not the first time, sure they will delay, due to weather problems etc...

ANNOUNCEMENT

ANNOUNCEMENT


RESTORATION OF TM SERVICES

Telekom Malaysia Berhad ™ is pleased to announce that the repair works on the Asia America Gateway (AAG): a submarine cable network linking Malaysia and other Asian countries to the United States (US) has now been completed.

TM has already recovered its bandwidth capacity for its traffic to the US carried through the cable networks. TM Internet, data and telephony services have resumed normal operations since Monday, 3 January 2011. All international links have been fully restored and our services have resumed back to normal.

Customers using Internet, data and telephony services nationwide as well as TM International Direct Dial (IDD) and Toll Free telephony services, Virtual Private Network (VPN) and other critical business applications linked to the US and Europe will now enjoy smooth uninterrupted services.

We wish to thank customers for your understanding and patience during the affected period. Should you require any further assistance, please do not hesitate to email us at help@tm.com.my for TM fixed line and Streamyx customers and unifi@tm.com.my for UniFi customers.

Thank you.

source

ANNOUNCEMENT

INTERNET SERVICES DISRUPTION DUE TO CABLE WORKS ON SMW4

Telekom Malaysia Berhad ™ wishes to announce that its consortium members have detected cable faults on the South East Asia Middle East Western Europe (SMW4) submarine cable network linking Malaysia to Europe (EU). The consortium will be carrying out repair works on site on Sunday, 13 February 2011 and the works are expected to be completed on Thursday, 17 February 2011.

TM has taken pro-active steps to minimize service degradation by diverting traffic to other networks to reduce congestion, thus, minimizing the impact to our users.

However, despite these initiatives, customers using Internet, data and telephony services nationwide may experience some degree of service degradation during the restoration process.

Internet users may experience slow browsing and high latency while accessing international websites hosted in the Europe, United States and North Asia. Customers using Virtual Private Network (VPN) and other critical business applications linked to Europe, the United States and North Asia may also experience some level of service degradation. Meanwhile, for telephony customers using TM International Direct Dial (IDD) and Toll Free telephony services, a mitigation plan has been implemented to eliminate the impact of congestion.

TM shall provide necessary updates on the progress of the restoration works, and would like to elicit feedback from our customers on the quality of service experienced.

We apologize for any inconveniences caused by this disruption, whilst at the same time, would like to assure customers that we are undertaking all necessary measures to ensure that customers experience uninterrupted service.

TM wishes to thank its customers for their understanding and patience during the affected period. Should you require any further assistance, please do not hesitate to email us at help@tm.com.my for TM fixed line and Streamyx customers and unifi@tm.com.my for UniFi customers.

source

ANNOUNCEMENT

RESTORATION OF TM SERVICES


Dear Valued Customers,

Telekom Malaysia Berhad ™ wishes to inform its customers that the restoration works on the faulty equipment in Cyberjaya which disrupted our Internet and Data services in the Klang Valley and some parts of Selangor earlier today has now been completed.

TM Internet and Data services have resumed normal operations since 4.40 p.m. today and we are currently monitoring the situation to ensure customers continue to enjoy uninterrupted service.

We wish to thank customers for your understanding and patience during the affected period. Should you require any further assistance, please do not hesitate to email us at help@tm.com.my for Streamyx customer or unifi@tm.com.my for UniFi customers.

Thank you.

Telekom Malaysia Berhad

source

ANNOUNCEMENT

UPGRADING OF TM NETWORK


Dear Valued Customers,

Telekom Malaysia Berhad ™ wishes to inform our customers that we are currently in the process of upgrading our network IP Contact Center (IPCC) – Single Number Access (100) to an Internet Protocol-based Next Generation Network (NGN) platform in order to facilitate the ongoing improvements to our performance and service quality. With this new network, TM will be in a position to service your needs faster and more efficiently.

Kindly also take note that there will be no changes in the service terms and pricing policy under this network upgrading exercise. The upgrading exercise will be carried out on 17 February 2011 and 2 March 2011.

Shown below is the upgrading schedule:

Upgrading platform

Phases

Service Affected

Upgrading Date & Time

IP Contact Center (IPCC)

Phase 1

Single Number Access
(100)

17 February 2011
12.00am – 02.00am

Phase 2

Single Number Access
(100)

2 March 2011
12.00am – 02.00am


During this upgrading exercise, customers may experience minor service interruptions. We would like to assure our customers that the service would resume to normal after the stipulated period.
TM apologizes for any inconvenience caused by the disruption that may occur and would like to assure you that the upgrading exercise is necessary to enable us to provide you with the best quality of service.

We would like to thank you for your understanding and patience during the affected period.

Meanwhile, customers can e-mail us at help@tm.com.my for any further enquiries.

____________________________________________________________________________________________________

PENGUMUMAN

PENAIKTARAFAN RANGKAIAN TM


Pelanggan yang dihargai,

Telekom Malaysia Berhad ™ ingin memaklumkan kepada para pelanggan bahawa kami sedang dalam proses menaik taraf rangkaian IP Contact Center (IPCC) – Single Number Access (100) kepada platform Next Generation Network (NGN) yang baru iaitu berasaskan Protokol Internet (IP) bagi terus mempertingkatkan prestasi rangkaian dan kualiti perkhidmatan kami. Dengan rangkaian baru ini, TM akan berupaya menyediakan perkhidmatan kepada anda dengan lebih pantas dan efisien.

Kami ingin memaklumkan bahawa tiada sebarang perubahan dalam terma dan syarat perkhidmatan serta polisi harga berikutan aktiviti naik taraf ini. Aktiviti naik taraf ini akan dijalankan pada 17 Februari 2011 dan 2 Mac 2011.

Jadual di bawah menunjukkan aktiviti penaiktarafan tersebut:

Platform Dinaik Taraf

Fasa

Perkhidmatan Terlibat

Tarikh & Masa Naik Taraf

IP Contact Center (IPCC)

Fasa 1

Single Number Access
(100)

17 Februari 2011
12.00 tengah malam – 02.00 pagi

Fasa 2

Single Number Access
(100)

2 Mac 2011
12.00 tengah malam – 02.00 pagi

Sehubungan itu, para pelanggan mungkin akan mengalami sedikit gangguan semasa proses menaik taraf tersebut sedang dijalankan. Kami memberi jaminan bahawa perkhidmatan kami akan beroperasi seperti biasa selepas tempoh tersebut.

Sementara itu, TM ingin memohon maaf di atas kesultan yang dihadapi berikutan gangguan yang mungkin timbul akibat aktiviti ini. Namun, kami ingin memberi jaminan bahawa aktiviti naik taraf ini perlu dilakukan bagi membolehkan kami mempertingkatkan tahap mutu perkhidmatan kepada pelanggan.

Terima kasih atas kerjasama dan kesabaran anda semasa aktiviti penaiktarafan ini.

Sementara itu, pelanggan boleh menghantar e-mel kepada help@tm.com.my untuk sebarang maklumat lanjut.

source

NOTICE ANNOUNCEMENT

TM HYPPTV PLATFORM SOFTWARE UPDATE


Dear Valued Customers,

Telekom Malaysia Berhad ™ wishes to inform our UniFi customers that we will be performing software update of our TM HyppTV platform on Tuesday, 15 January 2011, between 1:00 am until 3:00 am. This exercise will enable us to provide UniFi customers with further enhanced service and security features.

In order for these updates to be activated, customers will have to power off – power on their set top box.

TM apologizes for any inconvenience that may occur from this exercise and would like to assure you that the software update exercise is necessary to facilitate our ongoing improvements to the service performance and quality.

Should you require any further assistance, please do not hesitate to email us at unifi@tm.com.my.

Thank you.

___________________________________________________________________________________________________

NOTIS PENGUMUMAN


KEMASKINI PERISIAN PLATFORM HYPPTV TM

Pelanggan yang dihargai,

Telekom Malaysia Berhad ™ ingin memaklumkan kepada para pelanggan UniFi bahawa kami akan mengemaskini perisian platform HyppTV pada hari Selasa, 15 Februari 2011 bermula jam 1:00 pagi hingga 3:00 pagi. Perlaksanaan ini akan membolehkan kami meningkatkan perkhidmatan dan ciri-ciri keselamatan yang lebih baik kepada para pelanggan UniFi.

Kami ingin menasihatkan pelanggan agar memati dan menghidupkan semula Set To Box (STB) berwarna perak untuk mengaktifkan perisian terkini tersebut.

TM ingin memohon maaf atas segala kesulitan yang mungkin timbul berikutan aktiviti tersebut. Kami ingin memberi jaminan bahawa aktiviti tampalan perisian ini perlu dilakukan bagi membolehkan kami mempertingkatkan tahap mutu perkhidmatan kepada pelanggan.

Untuk maklumat lanjut, sila hantarkan email kepada unifi@tm.com.my.

Terima kasih.

source

ANNOUNCEMENT

INTERNET SERVICES DISRUPTION DUE TO CABLE WORKS ON APCN2


Telekom Malaysia Berhad ™ wishes to announce that its consortium members have detected cable faults on the Asia-Pacific Cable Network 2 (APCN2) submarine cable network linking Malaysia and North Asia. The consortium will be carrying out repair works on site on Thursday, 17 February 2011 and the works are expected to be completed on Monday, 21 February 2011.

TM has taken pro-active steps to minimize service degradation by diverting traffic to other networks to reduce congestion, thus, minimizing the impact to our users.

However, despite these initiatives, customers using Internet nationwide may experience some degree of service degradation during the restoration process.

Internet users may experience slow browsing and high latency while accessing international websites hosted in North Asia. Customers using Virtual Private Network (VPN) and other critical business applications linked to North Asia may also experience some level of service degradation.

TM shall provide necessary updates on the progress of the restoration works, and would like to elicit feedback from our customers on the quality of service experienced.

We apologize for any inconveniences caused by this disruption, whilst at the same time, would like to assure customers that we are undertaking all necessary measures to ensure that customers experience uninterrupted service.

TM wishes to thank its customers for their understanding and patience during the affected period. Should you require any further assistance, please do not hesitate to email us at help@tm.com.my for TM fixed line and Streamyx customers and unifi@tm.com.my for UniFi customers.

source

ANNOUNCEMENT

UPGRADING OF TM HSBB NETWORK

Dear Valued Customers,

Telekom Malaysia Berhad ™ wishes to inform our UniFi customers that we will be upgrading our High Speed Broadband (HSBB) network to a new platform to facilitate ongoing improvements of our network performance and service quality.

Please see below for the upgrading schedule:

No.

Location

Date

Time

1

Damansara and Duta

25 February 2011





12.00 am – 6.00 am

2

Sungai Long, Cheras

3 March 2011

3

Selayang Baru and Keramat

10 March 2011

4

Batu, Setapak

17 March 2011

5

Sungai Buloh and Wangsa Maju

24 March 2011

6

Bukit Bintang and Taman Midah in Cheras

31 March 2011

During this upgrading exercise, TM UniFi customers may experience minor service interruption with our UniFi triple play services namely High Speed Internet, Video and Voice over Internet Protocol. We would like to assure our customers that the services would resume to normal after the migration period.

TM apologizes for any inconvenience that may occur from the disruption and would like to assure you that the upgrading exercise is necessary to enable us to provide you with the best quality of service.

We would like to thank you for your understanding and patience during the affected period.

Should you require any further assistance, please do not hesitate to email us at unifi@tm.com.my.

_____________________________________________________________________________________________________

PENGUMUMAN

PENAIKTARAFAN RANGKAIAN HSBB TM

Pelanggan yang dihargai,

Telekom Malaysia Berhad ™ ingin memaklumkan kepada para pelanggan UniFi kami bahawa kami akan menaik taraf rangkaian Jalur Lebar Berkelajuan Tinggi (HSBB) kepada platform yang baru bagi terus mempertingkatkan prestasi rangkaian dan kualiti perkhidmatan kami.

Sila rujuk jadual di bawah untuk aktiviti penaiktarafan tersebut:

No.

Tempat

Tarikh

Masa

1

Damansara and Duta

25 Februari 2011






12.00 tengah malam – 6.00 pagi

2

Sungai Long, Cheras

3 Mac 2011

3

Selayang Baru dan Keramat

10 Mac 2011

4

Batu, Setapak

17 Mac 2011

5

Sungai Buloh dan Wangsa Maju

24 Mac 2011

6

Bukit Bintang dan Taman Midah di Cheras

31 Mac 2011

Sehubungan itu, perkhidmatan tiga serangkai UniFi kami iaitu Internet Berkelajuan Tinggi, Video dan Suara Menerusi Protokol Internet mungkin akan mengalami sedikit gangguan semasa proses naik taraf tersebut dijalankan. Kami memberi jaminan bahawa perkhidmatan kami akan beroperasi seperti biasa selepas tempoh tersebut.

TM memohon maaf atas segala kesulitan yang mungkin timbul berikutan gangguan perkhidmatan tersebut. Kami ingin memberi jaminan bahawa aktiviti penaiktarafan rangkaian ini perlu dijalankan bagi membolehkan kami mempertingkatkan tahap mutu perkhidmatan kepada pelanggan.

Kami ingin mengucapkan terima kasih di atas kerjasama dan kesabaran anda semasa tempoh tersebut.

Untuk maklumat lanjut, sila hantarkan emel ke unifi@tm.com.my.

source

ANNOUNCEMENT

UPGRADING OF TM INFRASTRUCTURE

Dear Valued Customers,

Telekom Malaysia Berhad ™ wishes to inform our customers in Bidor, Perak that we will be upgrading our network in the area to an Internet Protocol-based Next Generation Network (NGN) platform on Saturday, 5 March 2011 in order to facilitate the ongoing improvements to our performance and service quality. With this new network, TM will be in a position to service your needs faster and introduce new services that will increase the convenience and flexibility of our fixed line.

Kindly also take note that there will be no changes in the service terms and pricing policy under this network upgrading exercise.

Please see below for the upgrading schedule:

Location

Service Affected

Service Numbers

Upgrading Date & Time

Bidor, Perak


Homeline / Businessline / Streamyx

From 05-4340 XXX

From 05-4341 XXX to 05-4345 XXX

From 05-4346 XXX to 05-4349 XXX

From 05-4461 XXX

5 March 2011

12.00am – 02.00am

ISDN BRI


From 05-4361 1XX, 05-4362 1XX and 05-4362 2XX

During this upgrading exercise, our Streamyx, TM Homeline, TM Businessline and ISDN BRI customers may experience minor service interruptions. We would like to assure our customers that the service will resume to normal after the stipulated period.

TM apologizes for any inconvenience that may occur from the disruption and would like to assure you that the upgrading exercise is necessary to enable us to provide you with the best quality of service.

We would like to thank you for your understanding and patience during the affected period.

For more information, please contact your respective Account Manager or e-mail us at help@tm.com.my.
____________________________________________________________________________________________________


PENGUMUMAN

PENAIKTARAFAN INFRASTRUKTUR TM

Pelanggan yang dihargai,

Telekom Malaysia Berhad ™ ingin memaklumkan kepada pelanggan-pelanggan kami di kawasan Bidor, Perak bahawa kami akan menaik taraf rangkaian kami di kawasan tersebut kepada platform Next Generation Network (NGN) yang baru iaitu berasaskan Protokol Internet (IP) pada hari Sabtu, 5 Mac 2011 bagi terus mempertingkatkan prestasi rangkaian dan kualiti perkhidmatan kami. Dengan rangkaian baru ini, TM akan berupaya memenuhi keperluan anda dengan lebih pantas serta memperkenalkan perkhidmatan-perkhidmatan baru yang akan mempertingkatkan keselesaan dan kepelbagaian penggunaan talian tetap kami.

Kami juga ingin memaklumkan bahawa tiada sebarang perubahan dalam terma dan syarat perkhidmatan serta polisi harga berikutan aktiviti naik taraf ini.

Sila rujuk jadual di bawah untuk aktiviti penaiktarafan tersebut:

Lokasi

Perkhidmatan Dinaik Taraf

Nombor perkhidmatan

Tarikh & Masa Naik Taraf

Bidor, Perak

Homeline / Businessline / Streamyx

Dari 05-4340 XXX

Dari 05-4341 XXX hingga 05-4345 XXX

Dari 05-4346 XXX hingga 05-4349 XXX

Dari 05-4461 XXX

5 Mac 2011

12.00 tengah malam – 02.00 pagi

ISDN BRI

Dari 05-4361 1XX, 05-4362 1XX dan
05-4362 2XX

Sehubungan itu, para pelanggan Streamyx, TM Homeline, TM Businessline dan ISDN BRI mungkin akan mengalami sedikit gangguan semasa proses menaik taraf tersebut sedang dijalankan. Kami memberi jaminan bahawa perkhidmatan kami akan beroperasi seperti biasa selepas tempoh tersebut.

Sementara itu, TM ingin memohon maaf di atas kesultan yang mungkin timbul berikutan gangguan perkhidmatan tersebut. Kami ingin memberi jaminan bahawa aktiviti penaiktaran rangkaian ini perlu dilakukan bagi membolehkan kami mempertingkatkan tahap mutu perkhidmatan kepada pelanggan.

Terima kasih atas kerjasama dan kesabaran anda semasa tempoh tersebut .

Untuk maklumat lanjut sila hubungi Pengurus Akaun anda atau hantarkan e-mel ke help@tm.com.my.

source

ANNOUNCEMENT

NETWORK DISRUPTION TO THE UNITED STATES

Telekom Malaysia Berhad ™ would like to inform our Internet customers that we are currently experiencing network disruptions at one of our international peering routers in the United States (US).
Hence, some customers may have experienced some problems in accessing certain content hosted in the USA. TM has since diverted traffic away from the link and the problem seems to have resolved. In the meantime, TM will continue to monitor the network to ensure that customers experience uninterrupted service.

TM apologizes for any inconvenience caused by the disruption and would like to thank its customers for their understanding and patience during the affected period.

Should you require any further assistance, please do not hesitate to email us at help@tm.com.my for TM fixed line and Streamyx customers and unifi@tm.com.my for UniFi customers.

Thank you.

source


This post has been edited by dannychen: Mar 3 2011, 07:27 PM

ANNOUNCEMENT

UPGRADING OF TM INFRASTRUCTURE

Dear Valued Customers,

Telekom Malaysia Berhad ™ wishes to inform our customers in Jasin, Melaka that we will be upgrading our network in the area to an Internet Protocol-based Next Generation Network (NGN) platform on Saturday, 19 March 2011 in order to facilitate the ongoing improvements to our performance and service quality. With this new network, TM will be in a position to service your needs faster and introduce new services that will increase the convenience and flexibility of the fixed line.

Kindly also take note that there will be no changes in the service terms and pricing policy under this network upgrading exercise.

Please see below for the upgrading schedule:

Location

Service Affected

Service Numbers

Upgrading Date & Time

Jasin, Melaka

Homeline / Businessline / Streamyx

From 06-5291 XXX to 06-5296 XXX

From 06-5298 XXX and 06-5309 XXX

19 March 2011

12.00am – 02.00am

ISDN BRI

From 06-5290 XXX

During this upgrading exercise, our Streamyx, TM Homeline, TM Businessline and ISDN BRI customers residing in the area may experience minor service interruptions. We would like to assure our customers that the services will resume to normal after the stipulated period.
TM apologizes for any inconvenience caused that may occur from the disruption and would like to assure you that the upgrading exercise is necessary to enable us to provide you with the best quality of service.

We would like to thank you for your understanding and patience during the affected period.

For more information, please contact your respective Account Manager or e-mail us at help@tm.com.my.

___________________________________________________________________________________________________

PENGUMUMAN

PENAIKTARAFAN INFRASTRUKTUR TM

Pelanggan yang dihargai,

Telekom Malaysia Berhad ™ ingin memaklumkan kepada pelanggan-pelanggan kami di kawasan Jasin, Melaka bahawa kami akan menaik taraf rangkaian kami di kawasan tersebut kepada platform Next Generation Network (NGN) yang baru yang berasaskan Protokol Internet (IP) pada hari Sabtu, 19 Mac 2011 bagi terus mempertingkatkan prestasi rangkaian dan kualiti perkhidmatan kami. Dengan rangkaian baru ini, TM akan berupaya memenuhi keperluan anda dengan lebih pantas serta memperkenalkan perkhidmatan-perkhidmatan baru yang akan mempertingkatkan keselesaan dan kepelbagaian penggunaan talian tetap.

Kami juga ingin memaklumkan bahawa tiada sebarang perubahan dalam terma dan syarat perkhidmatan serta polisi harga berikutan aktiviti naik taraf ini.

Sila rujuk jadual di bawah menunjukkan aktiviti penaiktarafan tersebut:

Lokasi

Perkhidmatan Dinaik Taraf

Nombor perkhidmatan

Tarikh & Masa Naik Taraf

Jasin, Melaka


Homeline / Businessline / Streamyx

Dari 06-5291 XXX hingga 06-5296 XXX

Dari 06-5298 XXX dan 06-5309 XXX


19 Mac 2011

12.00 tengah malam – 02.00pagi

ISDN BRI

Dari 06-5290 XXX

Sehubungan itu, para pelanggan Streamyx, TM Homeline, TM Businessline dan ISDN BRI di kawasan berkenaan mungkin akan mengalami sedikit gangguan semasa proses menaik taraf tersebut sedang dijalankan. Kami memberi jaminan bahawa perkhidmatan kami akan beroperasi seperti biasa selepas tempoh tersebut.

TM ingin memohon maaf atas segala kesultan yang mungkin timbul berikutan gangguan perkhidmatan tersebut. Kami ingin memberi jaminan bahawa aktiviti penaiktarafan rangkaian ini perlu dilakukan bagi membolehkan kami mempertingkatkan tahap mutu perkhidmatan kepada pelanggan.

Kami ingin mengucapkan terima kasih atas kerjasama dan kesabaran anda semasa tempoh tersebut.

Untuk maklumat lanjut, sila hubungi Pengurus Akaun anda atau hantarkan e-mel ke help@tm.com.my.

source

ANNOUNCEMENT

UPGRADING OF TM NETWORK

Dear Valued Customers,

Telekom Malaysia Berhad ™ wishes to inform our customers that we are currently in the process of upgrading our network IP Contact Center (IPCC) – Single Number Access (100) to an Internet Protocol-based Next Generation Network (NGN) platform in order to facilitate the ongoing improvements to our performance and service quality. With this new network, TM will be in a position to serve your needs faster and more efficient.

Kindly also take note that there will be no changes in the service terms and pricing policy under this network upgrading exercise. The upgrading exercise will be carried out on 29 March 2011.

Shown below is the upgrading schedule:

Upgrading platform

Service Affected

Upgrading Date & Time

IP Contact Center (IPCC)

Single Number Access
(100)

29 March 2011
12.00am – 04.30am

During this upgrading exercise, customers may experience minor service interruptions. We would like to assure our customers that the service would resume to normal after the stipulated period.

TM apologizes for any inconvenience caused by the disruption that may occur and would like to assure you that the upgrading exercise is necessary to enable us to provide you with the best quality of service.

We would like to thank you for your understanding and patience during the affected period.

Meanwhile, customers can e-mail us at help@tm.com.my for any further enquiries.

source

ANNOUNCEMENT

UPGRADING OF TM INFRASTRUCTURE

Dear Valued Customers,
Telekom Malaysia Berhad ™ wishes to inform our customers that we will be upgrading our network in order to facilitate the ongoing improvements to our service performance and quality.

Please see below for the upgrading schedule between 1 April 2011 to 15 April 2011:

DATE

TIME

ACTIVITIES

AREA AFFECTED

SERVICE AFFECTED

9 April 2011

12.00 am until 2.00 am

Network upgrading to Next Generation Network (NGN)

Sungai Buloh, Selangor

a) Homeline / Streamyx / Businessline

From 03-6140 1XXX to 03-6140 5XXX

From 03-6141 2XXX to 03-6141 4XXX

03-6148 8XXX

03-6156 XXXX

03-6157 XXXX

b) DDI

From 03-6158 2XXX to 03-6158 8XXX

c) ISDN BRI

03-6141 1XXX

10 April 2011

12.00 am until 5.00 am

Network Upgrade at KLJ Data Centre

Nationwide

Customers can still reach us at TM Contact Centres i.e. 100, 1060, 1090 and TM UniFi Centre but we may not be able to attend to your enquiries and requests related to product, order, billing, service reconnection as well as fault reporting.

Customers will also not be able to access TM’s corporate website, www.tm.com.my and our account management portal, TM Online, www.tmonline.com.my during the said period.

11 April 2011 – 12 April 2011

9.30 pm (11 April) until 6.00 am (12 April)

Network upgrading at IP Contact Centre

Numbers with area code (03)

Customers may experience minor service interruptions to call TM Contact Centre 100

12 April 2011

12.00 am until 5.30 am

Upgrading of TollFree platform

Nationwide

1300 22 XXXX

During this upgrading exercise, our customers subscribing to the affected services may experience minor service interruptions. We would like to assure our customers that the services will resume to normal after the stipulated period.

TM apologizes for any inconvenience caused that may occur from the disruption and would like to assure you that the upgrading exercise is necessary to enable us to provide you with the best quality of service.

We wish to thank all our customers for their understanding and patience during the affected period.

Should you have any queries or require any assistance, please email us at help@tm.com.my.

Thank you.

_____________________________________________________________________________________________________
PENGUMUMAN

PENAIKTARAFAN INFRASTRUKTUR TM

Pelanggan yang dihargai,

Telekom Malaysia Berhad ™ ingin memaklumkan kepada pelanggan-pelanggan kami bahawa kami akan menaik taraf rangkaian kami bagi terus mempertingkatkan prestasi rangkaian dan kualiti perkhidmatan kami.

Sila rujuk jadual di bawah menunjukkan aktiviti penaiktarafan tersebut antara 1 April 2011 hingga 15 April 2011:

TARIKH

MASA

AKTIVITI

KAWASAN TERLIBAT

PERKHIDMATAN TERLIBAT

9 April 2011

12.00 tengah malam hingga 2.00 pagi

Naik taraf rangkaian kepada Next Generation Network (NGN)

Sungai Buloh, Selangor

a) Homeline / Streamyx / Businessline

Dari 03-6140 1XXX hingga 03-6140 5XXX

Dari 03-6141 2XXX hingga 03-6141 4XXX

03-6148 8XXX

03-6156 XXXX

03-6157 XXXX

b) DDI

Dari 03-6158 2XXX hingga 03-6158 8XXX

c) ISDN BRI

03-6141 1XXX

10 April 2011

12.00 tengah malam hingga 5.00 pagi

Naik taraf rangkaian di Pusat Data KLJ

Seluruh negara

Pelanggan masih boleh menghubungi kami di Pusat-pusat Panggilan TM iaitu 100, 1060, 1090 dan TM UniFi Centre tetapi kami mungkin tidak dapat menerima pertanyaan anda dan permohonan berkaitan produk, pesanan, pengebilan, penyambungan semula perkhidmatan serta laporan kerosakan.

Pelanggan juga tidak akan dapat mengakses laman korporat TM, www.tm.com.my dan portal pengurusan akaun, TM Online, www.tmonline.com.my sepanjang tempoh tersebut.

11 April 2011 – 12 April 2011

9.30 malan (11 April) hingga 6.00 pagi (12 April)

Naik taraf rangkaian di IP Contact Centre

Nombor-nombor dengan kod kawasan (03)

Pelanggan mungkin akan mengalami sedikit masalah untuk menghubungi Pusat Panggilan 100.

12 April 2011

12.00 pagi hingga 5.30 pagi

Naik taraf platform TollFree

Seluruh negara

1300 22 XXXX


Sehubungan itu, para pelanggan yang melanggan kepada perkhidmatan yang terlibat mungkin akan mengalami sedikit gangguan semasa proses menaik taraf tersebut sedang dijalankan. Kami memberi jaminan bahawa perkhidmatan kami akan beroperasi seperti biasa selepas tempoh tersebut.

TM ingin memohon maaf atas segala kesultan yang mungkin timbul berikutan gangguan perkhidmatan tersebut. Kami ingin memberi jaminan bahawa aktiviti penaiktarafan rangkaian ini perlu dilakukan bagi membolehkan kami memberikan mutu perkhidmatan yang terbaik kepada anda.

Kami ingin mengucapkan terima kasih kepada semua pelanggan kami atas kerjasama dan kesabaran anda semasa tempoh tersebut.

Sekiranya anda mempunyai sebarang pertanyaan atau memerlukan bantuan sila hantarkan e-mel kepada help@tm.com.my.

Terima kasih.

source


This post has been edited by dannychen: Apr 7 2011, 10:16 PM

ANNOUNCEMENT

UPGRADING OF TM INFRASTRUCTURE AND MAINTENANCE OF TM SERVICES

Dear Valued Customers,
Telekom Malaysia Berhad ™ wishes to inform our customers that we will be performing network upgrading and service maintenance exercises in order to facilitate the ongoing improvements to our service performance and quality.

Please see below for the activity schedule between 16 April 2011 to 30 April 2011:

DATE

TIME

ACTIVITIES

AREA AFFECTED

SERVICE AFFECTED

16 April 2011

12.00 am until 2.00 am

Network upgrading to Next Generation Network (NGN)

Sg. Ruan, Pahang

a) Homeline / Streamyx / Businessline

From 09-3686 XXX to 09-3689 XXX

b) ISDN BRI

From 09-3513 0XX

17 April 2011 – 18 April 2011

6.00 pm (17 April 2011) until 6.00 am (18 April 2011)

Maintenance of e-mail accounts

Nationwide

Customers’ e-mail accounts with the domains of:

a) tm.net.my

b) streamyx.com

c) bluehyppo.com

d) unifi.my

19 April 2011

12.00 am until 5.30 am

Upgrading of TollFree platform

Nationwide

From 1 800 22 XXXX

23 April 2011

12.00 am until 5.30 am

Upgrading of TollFree platform

Nationwide


From 1 800 88 XXXX

24, 26 and 28 April 2011

10.00 am until 12.00 noon

OR

6.00 pm until 8.00 pm

Network upgrading to Next Generation Network (NGN)

Sungai Buloh, Selangor

a) ISDN PRI

From 03-6145 1XXX to 03-6145 4XXX

03-6145 6XXX, 03-6145 8XXX

30 April 2011

12.00 am until 2.00 am

Network upgrading to Next Generation Network (NGN)


Merlimau, Melaka

a) Homeline / Streamyx / Businessline

From 06-2631 XXX to 06-2636 XXX

b) ISDN BRI

From 06-2639 XXX

During these exercises, our customers subscribing to the affected services may experience minor service interruptions. We would like to assure our customers that the services will resume to normal after the stipulated period.

TM apologizes for any inconvenience caused that may occur from the disruption and would like to assure you that these activities are necessary to enable us to provide you with the best quality of service.

We wish to thank all our customers for their understanding and patience during the affected period.

Should you have any queries or require any assistance, please email us at help@tm.com.my.

Thank you.

________________________________________________________________________________________________

Pelanggan yang diargai,

Telekom Malaysia Berhad ™ ingin memaklumkan kepada pelanggan-pelanggan kami bahawa kami akan menaik taraf rangkaian dan menyelenggara perkhidmatan kami bagi terus mempertingkatkan prestasi rangkaian dan kualiti perkhidmatan kami.


Sila rujuk jadual di bawah untuk aktiviti-aktiviti tersebut antara 16 April 2011 hingga 30 April 2011:

TARIKH

MASA

AKTIVITI

KAWASAN TERLIBAT

PERKHIDMATAN TERLIBAT

16 April 2011

12.00 tengah malam hingga 2.00 pagi

Naik taraf rangkaian kepada Next Generation Network (NGN)

Sg. Ruan, Pahang

a) Homeline / Streamyx / Businessline

Dari 09-3686 XXX hingga 09-3689 XXX

b) ISDN BRI

Dari 09-3513 0XX

17 April 2011 – 18 April 2011

6.00 petang (17 April 2011) hingga 6.00 pagi (18 April 2011)

Penyelenggaraan akaun e-mel

Seluruh negara

Akaun e-mel pelanggan dengan domain:

a) tm.net.my

b) streamyx.com

c) bluehyppo.com

d) unifi.my

19 April 2011


12.00 pagi hingga 5.30 pagi

Naik taraf platform TollFree


Seluruh negara


Dari 1800 22 XXXX

23 April 2011


12.00 pagi hingga 5.30 pagi


Naik taraf platform TollFree

Seluruh negara

Dari 1800 88 XXXX

24, 26 and 28 April 2011

10.00 pagi hingga 12.00 tengah hari

ATAU

6.00 petang hingga 8.00 malam

Naik taraf rangkaian kepada Next Generation Network (NGN)

Sungai Buloh, Selangor


a) ISDN PRI

Dari 03-6145 1XXX hingga 03-6145 4XXX

03-6145 6XXX, 03-6145 8XXX

30 April 2011

12.00 tengah malam hingga 2.00 pagi

Naik taraf rangkaian kepada Next Generation Network (NGN)

Merlimau, Melaka

a) Homeline / Streamyx / Businessline

Dari 06-2631 XXX hingga 06-2636 XXX

b) ISDN BRI

Dari 06-2639 XXX

Sehubungan itu, para pelanggan yang melanggan kepada perkhidmatan yang terlibat mungkin akan mengalami sedikit gangguan semasa aktiviti-aktiviti tersebut sedang dijalankan. Kami memberi jaminan bahawa perkhidmatan kami akan beroperasi seperti biasa selepas tempoh tersebut.

TM ingin memohon maaf atas segala kesultan yang mungkin timbul berikutan gangguan perkhidmatan tersebut. Kami ingin memberi jaminan bahawa aktiviti-aktiviti ini perlu dilakukan bagi membolehkan kami memberikan mutu perkhidmatan yang terbaik kepada anda.

Kami ingin mengucapkan terima kasih kepada semua pelanggan kami atas kerjasama dan kesabaran anda semasa tempoh tersebut.

Sekiranya anda mempunyai sebarang pertanyaan atau memerlukan bantuan sila hantarkan e-mel kepada help@tm.com.my.

source

ANNOUNCEMENT

UPGRADING OF TM INFRASTRUCTURE AND MAINTENANCE OF TM SERVICES

Dear Valued Customers,

Telekom Malaysia Berhad ™ wishes to inform our customers that we will be performing network upgrading and service maintenance exercises in order to facilitate the ongoing improvements to our service performance and quality.

Please see below for the activity schedule from 1 May 2011 to 15 May 2011:

DATE

TIME

ACTIVITIES

AREA(S) AFFECTED

SERVICE AFFECTED

1 – 2 May 2011

Throughout the period

Upgrading of customer service platform

Perak

Pahang

Melaka

Selangor – Lapangan Terbang Subang (LTS), Kinrara, Sungai Buloh, Puchong, Selat Klang Utara & Sungai Long

KL - Duta, Taman Midah, Bukit Anggerik, Sentul, Pekeliling & Wangsa Maju

Delay in applications for new Telephony & Multimedia services

1 May 2011

12.00 am until 3.00 am

HyppTV platform maintenance

ALL UniFi residential subscribers

HyppTV IPTV service

3 May 2011

12.00 am until 5.30 am

Upgrading of TM TollFree platform

Nationwide

1300 80 XXXX

5 May 2011

12.00 am until 5.30 am

Upgrading IP Prepaid network

Area Code ‘03’ and ‘09’

Home Prepaid and Ring Ring Cards

5 May 2011

12.00 am until 3.00 am

HyppTV platform maintenance

ALL UniFi residential subscribers

HyppTV IPTV service

7 May 2011

12.00 am until 5.30 am

Upgrading of TollFree platform

Nationwide

1300 88 XXXX

10 May 2011

12.00 am until 5.30 am

Upgrading of TollFree platform

Nationwide

Inbound calls to 700 (except 7007)

12 May 2011

12.00 am until 5.30 am

Upgrading of IP Prepaid network

Nationwide

Home Prepaid and Ring Ring Cards

14 May 2011

12.00 am until 2.00 am

Network upgrading to Next Generation Network (NGN)

Bota, Perak

a) Homeline / Streamyx / Businessline

From 05-3761 XXX to 05-3765 XXX

as well as 05-3768 XXX

b) ISDN BRI

05-3751 1XX and 05-3752 1XX

During these exercises, our customers subscribing to the affected services may experience minor service interruptions. We would like to assure our customers that the services will resume to normal after the stipulated period.

TM apologizes for any inconvenience caused that may occur from the disruption and would like to assure you that these activities are necessary to enable us to provide you with the best quality of service.

We wish to thank all our customers for their understanding and patience during the affected period.

Should you have any queries or require any assistance, please email us at help@tm.com.my.

Thank you.

source

ANNOUNCEMENT

UPGRADING OF TM INFRASTRUCTURE & SYSTEM

Dear Valued Customers,

Telekom Malaysia Berhad ™ wishes to inform our customers that we will be upgrading our network in order to facilitate the ongoing improvements to our service performance and quality.

Please see below for the upgrading schedule from 16 May 2011 until 31 May 2011:

DATE

TIME

ACTIVITIES

AREA AFFECTED

SERVICE AFFECTED

19 May 2011

12.00 am until 5.30 am

Upgrading IP Prepaid network

Area Code ‘03’ and ‘09’

iTalk

20 May 2011
12.00 am until 6.00 am
HSBB network migration
Bukit Kemuning and Selat Kelang Utara, Selangor
Senai and Permas, Johor
Kulim Hitech, Kedah
Seberang Jaya, Bukit Tengah and Bayan Baru, Penang

a) High Speed Internet (HSI)
b) Voice Over Broadband (VOBB)
c) Video On Demand (VOD)

21 May 2011

12.00 am until 2.00 am

Network upgrading to Next Generation Network (NGN)

Duta, Kuala Lumpur

a) Homeline / Streamyx / Businessline
From 03-6203 1XXX to 03-6203 5XXX
03-6203 9XXX
From 03-6205 1XXX to 03-6205 2XXX
03-6205 8XXX
b) DDI
From 03-6200 2XXX to 03-6200 8XXX
From 03-6202 2XXX to 03-6202 8XXX

c) ISDN BRI
From 03-6204 2XXX to 03-6204 4XXX
03-6204 11XX

23 - 27 May 2011
-

Upgrading of customer service support system

State of Selangor (except Lapangan Terbang Subang, Sungai Buloh, Wangsa Maju, Sg Long and Selat Kelang Utara areas)

Delay in processing new applications and service upgrade requests for customers in the affected areas. However, we will continue to accept customer applications, which will be processed as soon as the upgrading activity is completed.

28 - 29 May 2011
-

Upgrading of customer service support system

All areas in Perak
Pahang
Melaka
Kuala Lumpur
MSC and Selangor

Delay in processing complaint and trouble ticket for customers in the affected areas. However, we will continue to accept customer complaint and fault reporting which will be attended to as soon as the upgrading activity is completed.

24 May 2011

-

Network Maintenance on the Asia-America Gateway (AAG) cable network linking Malaysia to the United States and North Asia.

Nationwide customers accessing affected international websites

1) Slow browsing and high latency while accessing international websites hosted in the United States, Europe and North Asia.

2) Customers using Virtual Private Network (VPN) and other critical business applications linked to US, Europe & North Asia may experience some level of service degradation.

24 May 2011

12.00 am until 5.30 am

Upgrading of TollFree platform

Nationwide

Universal International TollFree Number (800)

26 May 2011

12.00 am until 5.30 am

Upgrading of IP Prepaid network

Nationwide

iTalk

27 May 2011
12.00 am until 6.00 am
HSBB network migration
Serdang and KLIA
a) High Speed Internet (HSI)
b) Voice Over Broadband (VOBB)
c) Video On Demand (VOD)

28 May 2011

12.00 am until 5.30 am

Upgrading of TollFree platform

Nationwide

Infoline (600 8X XXX) and Talian Nur 15999

28 May 2011

12.00 am until 2.00 am

Network upgrading to Next Generation Network (NGN)

Kuala Sungai Baru, Melaka

a) Homeline / Streamyx / Businessline
From 06-3876 XXX to 06-3879 XXX

b) ISDN BRI
06-3881 XXX

Pusing, Perak

a) Homeline / Streamyx / Businessline
From 05-2881 XXX to 05-2885 XXX

b) ISDN BRI
05-2891 1XX

31 May 2011

12.00 am until 5.30 am

Upgrading of TollFree platform

Nationwide

International TollFree

(1800 80 XXXX and 1800 81 XXXX)

31 May 2011

12.01 am until 6.00 am

IPCORE Network Upgrading Activity
Stampin, Sarawak
Internet, Voice, Data and IPTV services
31 May 2011

12.00 am until 12.00 pm
Maintenance of
e-mail accounts
Nationwide
Customers’ e-mail accounts with the domains of:
a) tm.net.my
b) streamyx.com
c) bluehyppo.com
d) unifi.my

During these upgrading exercises, our customers subscribing to the affected services may experience minor service interruptions in the identified areas. We would like to assure our customers that the services will resume to normal after the stipulated period.

TM apologizes for any inconvenience caused that may occur from the disruption and would like to assure you that the upgrading exercise is necessary to enable us to provide you with the best quality of service.

We wish to thank all our customers for their understanding and patience during the affected period.

Should you have any queries or require any assistance, please email us at help@tm.com.my for fixed line and Streamyx customers or unifi@tm.com.my for UniFi customers.

Thank you.

____________________________________________________________________________________________________

PENGUMUMAN

PENAIKTARAFAN INFRASTRUKTUR & SISTEM TM

Pelanggan yang dihargai,

Telekom Malaysia Berhad ™ ingin memaklumkan kepada pelanggan-pelanggan kami bahawa kami akan menaik taraf rangkaian kami bagi terus mempertingkatkan prestasi rangkaian dan kualiti perkhidmatan kami.

Sila rujuk jadual di bawah yang menunjukkan aktiviti penaiktarafan tersebut antara 16 Mei 2011 hingga 31 Mei 2011:

TARIKH
MASA
AKTIVITI
KAWASAN TERLIBAT
PERKHIDMATAN TERLIBAT
19 Mei 2011

12.00 pagi hingga 5.30 pagi
Naik taraf platform - IP Prepaid
Kod kawasan ‘03’ dan ‘09’
iTalk
20 Mei 2011
12.00 pagi hingga 6.00 pagi
Migrasi rangkaian HSBB
Bukit Kemuning dan Selat Kelang Utara, Selangor
Senai dan Permas, Johor
Kulim Hitech, Kedah
Seberang Jaya, Bukit Tengah dan Bayan Baru, Pulau Pinang

a) Perkhidmatan Internet Berkelajuan Tinggi
b) Perkhidmatan Suara Menerusi Protokol Internet
c) Perkhidmatan Video On Demand (VOD)

21 Mei 2011


12.00 tengah malam hingga 2.00 pagi
Naik taraf rangkaian kepada Next Generation Network (NGN)
Duta, Kuala Lumpur
a) Homeline / Streamyx / Businessline
Dari 03-6203 1XXX hingga 03-6203 5XXX
03-6203 9XXX
Dari 03-6205 1XXX hingga 03-6205 2XXX
03-6205 8XXX
03-6201 XXXX

b) DDI
Dari 03-6200 2XXX hingga 03-6200 8XXX
Dari 03-6202 2XXX hingga 03-6202 8XXX

c) ISDN BRI
Dari 03-6204 2XXX hingga 03-6204 4XXX
03-6204 11XX

23 - 27 Mei 2011
-

Naik taraf system sokongan khidmatan pelanggan

Negeri Selangor kecuali Lapangan Terbang Subang, Sungai Buloh, Wangsa Maju, Sg Long dan Selat Kelang Utara areas
Kelewatan dalam memproses permohonan baru dan permohonan menaik taraf perkhidmatan pelanggan di kawasan-kawasan terlibat. Walaubagaimanapun, kami masih boleh menerima permohonan pelanggan dan ianya akan diproses sebaik sahaja aktiviti penaiktarafan ini berakhir.

28 - 29 Mei 2011
-

Naik taraf system sokongan khidmatan pelanggan

Negeri Perak, Pahang,
Melaka, Kuala Lumpur, MSC dan Selangor
Kelewatan dalam memproses aduan dan laporan kerosakan untuk pelanggan di kawasan terlibat. Walaubagaimanapun, kami masih menerima aduan dan laporan kerosakan dan ianya akan diproses sebaik sahaja aktiviti penaiktarafan ini berakhir.
24 Mei 2011
-

Penyelenggaraan Rangkaian kabel Asia-America Gateway (AAG) menghubungkan Malaysia ke Amerika Syarikat dan Asia Utara

Pelanggan seluruh Negara yang mengakses laman web antarabangsa terlibat

1) Sambungan Internet perlahan semasa mengakses laman-laman web antarabangsa yang dihoskan dio Amerika Syarikat, Eropah dan Asia Utara

2) Pelanggan yang menggunakan Rangkaian Persendirian Maya (VPN) dan aplikasi-aplikasi perniagaan kritikal yang linked to Amerika Syarikat, Eropah dan Asia Utara akan mengalami gangguan perkhidmatan.

24 Mei 2011

12.00 pagi hingga 5.30 pagi
Naik taraf platform TollFree
Seluruh negara
Universal International TollFree Number (800)
26 Mei 2011

12.00 pagi hingga 5.30 pagi
Naik taraf platform - IP Prepaid
Seluruh Negara
iTalk
27 Mei 2011
12.00 pagi hingga 6.00 pagi
Migrasi rangkaian HSBB
Serdang dan KLIA
d) Perkhidmatan Internet Berkelajuan Tinggi
e) Perkhidmatan Suara Menerusi Protokol Internet
f) Perkhidmatan Video On Demand (VOD)

28 Mei 2011

12.00 pagi hingga 5.30 pagi
Naik taraf platform TollFree
Seluruh negara
Infoline (600 8X XXX) dan Talian Nur 15999
28 Mei 2011

12.00 tengah malam hingga 2.00 pagi
Naik taraf rangkaian kepada Next Generation Network (NGN)
Kuala Sungai Baru, Melaka


a) Homeline / Streamyx / Businessline
Dari 06-3876 XXX hingga 06-3879 XXX

b) ISDN BRI
06-3881 XXX

Pusing, Perak
a) Homeline / Streamyx / Businessline
Dari 05-2881 XXX hingga 05-2885 XXX

b) ISDN BRI
05-2891 1XX

31 Mei 2011


12.00 pagi hingga 5.30 pagi

Naik taraf platform TollFree
Seluruh negara
International TollFree
(1800 80 XXXX dan 1800 81 XXXX)
31 Mei 2011

12.01 pagi hingga 6.00 pagi

Aktiviti Naik taraf rangkaian Teras IP

Stampin, Sarawak
Perkhidmatan Internet, Suara, Data dan IPTV
31 Mei 2011

12.00 pagi hingga
12.00 tengahari
Penyelenggaraan akaun e-mel
Seluruh negara
Akaun e-mel pelanggan dengan domain:
a) tm.net.my
b) streamyx.com
c) bluehyppo.com
d) unifi.my


Sehubungan itu, para pelanggan yang melanggan kepada perkhidmatan yang terlibat mungkin akan mengalami sedikit gangguan semasa proses menaik taraf tersebut sedang dijalankan di kawasan-kawasan yang telah dikenalpasti. Kami memberi jaminan bahawa perkhidmatan kami akan beroperasi seperti biasa selepas tempoh tersebut.

TM ingin memohon maaf atas segala kesulitan yang mungkin timbul berikutan gangguan perkhidmatan tersebut. Kami ingin memberi jaminan bahawa aktiviti penaiktarafan rangkaian ini perlu dilakukan bagi membolehkan kami memberikan mutu perkhidmatan yang terbaik kepada anda.

Kami ingin mengucapkan terima kasih kepada semua pelanggan kami atas kerjasama dan kesabaran anda semasa tempoh tersebut.

Sekiranya anda mempunyai sebarang pertanyaan atau memerlukan bantuan sila hantarkan e-mel kepada help@tm.com.my untuk pelanggan-pelanggan perkhidmatan talian tetap dan Streamyx atau ke unifi@tm.com.my untuk pelanggan-pelanggan UniFi.

Terima kasih.

source

This post has been edited by dannychen: May 21 2011, 02:51 PM