UPDATE RMA PROCESS : RECIEVED NEW REPLACEMENT 12/3/2021

PAGE 28. POST#551.

New Replacement from ILLEGEAR, with an free upgrade 144Hz to 240Hz screen panel.




UPDATE RMA PROCESS : SUCCESSFUL 10/3/2020

PAGE 26. POST #506

Was told that Illegear had replace me a new unit with upgraded 240Hz Screen.

Will inspect and update once i've receive the laptop, anytime soon this week.




UPDATE RMA PROCESS : 4/3/2021

PAGE 20. POST #400

TBU







So, i just bought a Laptop like 5months ago great specs and it performing well in work/light gaming.

after sometime, I've facing an issue that my computer unable to detect my Graphic Card (Nvdia), it start up/ runs normally just my graphic card cant be detected it run on Intel ® UHD Graphics only. So i had contacted the after sales service to fixed it. They had tried everything, cleaning / reinstall my graphic drivers, reformatting my PC (everything u could imagine) but the problems still came back after weeks.

Due to MCO, I'm not allowed to cross stat (which the shop/service central located in KL Damansara)so i had to figure a way, i switched my laptop running in NVidia Graphic Cards ONLY (in BIOS) instead of xHybrid( (which is Intel graphics and Nvdia). It works perfectly but i get backscreen after sometimes, which i have to force restart my PC for several times to get it works normally

can anyone give me a hand with this? its kind of frustrating, had to WFH

Here's the picture for some references:


This post has been edited by Gentleman_League: Mar 15 2021, 10:58 AM

just rma

sudah bukake, can go shop

maciam suda rosak

waranty claim saja laa

Just RMA that thing.

download more gc

I've tried requesting from them, they dont allowed it. They kept insisting my graphic card is fine after few diagnose.

They kepy doing the same thing when i send it in, but problems came back after weeks!

gpu kaput

Hardware issue already lo, can't do much without RMA.

Im from penang, need cross state brother. It's frustrating it is

RMA

Update BIOS

What laptop brand? From the location and the way they service and insist don't want RMA, sounds like Illegear.

If it runs fine on intel graphics, just leave it be jer since you need to work. What laptop is this? it doesn't have door to door warranty service?

sei sohai shop

what shop is it

I request for an 1 to 1 exchange since its new, they insist . They kept saying my graphic cards runs perfectly (after cleaning / reinstall my driver). They cant even explain to me what is going on, they just kept repeating doing the samething when i had my laptop sent in.

What brand?

maciam illegear

I HDMI-ed my laptop to a monitor which i need Graphic driver to do that, intel graphics cant. They dont provide door to door service, i need to courier it in every time when i had problems

Not sure i could reveal the brand name in here, would i get into trouble?

i had this issue before, same exact one. except im on ryzen cpu.
i was trying some stuff and uninstall AMD software, then it caused this issue.

Reinstall AMD driver , update NVDIA driver then ok already.
im also using same brand

how should i do that? please help

why not ask the boss Prince J for help?

Remove and fresh reinstall drivers thats compatible...

Maybe one driver sajat taip

Did tried to contact him, send it for several times. But problems came back after sometimes again.

Buy macbook or thinkpad. Gaming laptop is not reliable at all.

At this rate I think it's better you file a complaint to https://e-aduan.kpdnhep.gov.my/ since the shop is stress testing you.

Yes tried that already. It impossible i had to do that everytime when im facing these right? I had an old Alienware for 6 years now i never encounter anything like this before.

Prince J please do something about this or just replace a new 1, Illegear's reputation is getting worse d

This post has been edited by chinti: Mar 3 2021, 10:27 AM

Triggered already had been pulled brother.

Too bad illegear shut down their main lowyat thread in Notebook subforum. They only open if you ready to praise them.

tsk tsk tsk.

State the laptop model here, /k can help find if there is any BIOS update for your laptop

If pc keep problem then Shop can not refuse your claim la dei....

What shop is this so sohai one

Im not a person like to create these kind of chaos, i just want my laptop to be fixed

how come got few asked for what brand and shop, TS didnt answer?

have u tried using DDU to clean uninstall the driver and tried reinstall it again? if the problem still persist just rma the laptop..for sure hardware issue

Take the pictures of the stickers at the bottom of the laptop. That would have the necessary information to start diagnosing.

And when people said to update driver, they means download the drivers manually and not relying on Windows Update.

is there anyway i able to get help? will i get fixed outside?

Many thought like you since many years ago when they start to delay due to "Stress Test".
Your problem may be fixed but I bet you they will continue this to all their future customers one.

Only one Laptop brand u need to service in KL damansara..The rest mostly in Lowyat area.

Its Illegear Selenite G series . Im running on Nvdia 2060

i highly advise u not to get it fixed outside, later illegear void ur warranty.
better cari prince j, it's his responsibility since its his company

only get it fix outside if you dont care about the warranty anymore

Yes Ive tried DDU cleaning and re install , EVERYTIME when the problems came back. I just wanna stop this, its getting tiring. Its no suppose to be happening right?

Don't allow???
OK...lets go the harsh way
tell them you want refund as the goods is not working as per your expectation.
If they don't refund, report your case to small tribunal claim.
The judge will happily side with you.

Remember safekeep all related documents and receipts.

1 to 1 exchange letew... if not complain at social media then see got any action or not

lol its illegear, u wan refund? wait long long la
look at my signature to understand

It's not about chaos but your rights as a consumer. If they feel that you're a pushover who won't take harsh action, why bother resolving your issue. Once the warranty period ends, they'll be singing a different tune.

Also suggest you keep records of your communication with them including those in the thread which they have closed in the notebook section. Take screenshots in case posts goes missing as they have in the past.

It's your laptop, your money, your call.

most probably hardware issue if the problem keep coming back,
if they do not wish to help you claim warranty,
kindly go to tribunal as per others said

I think nowadays if you viral it on social media is more effective than the small claims tribunal. That tribunal is quite toothless if you ask me.

TS, ask for RMA and if they dun wan layan.... threaten to viral it is more effective.

If reinstalling GPU driver canot fix mean GPU is not detected . U check tis china fella , he fix alot GPU+laptop problem .
Tis is juz 1 of the example of his videos

this guy prince j ka..?

looks like hardware issue already.

if still in warranty, insist for RMA.
if they dont want, go report at tribunal. make sure bring all proof of warranty, history of repairs and proof that they dont want do RMA

not sure about ur brand illegear but worth a shot; have you check in the BIOS for a setting called hybrid graphics?

this issue happen to one of my HP laptop (quadro k5200M) and windows only detects the stupid intel HD graphics....so i went into bios and disable hybrid and force using discreet graphics.

dunno oh, dun care how he looks lik or wat.
all i noe is he is doing a shitty job jer

Contact official brand la, don't go shop d

This is the most appropriate way to deal with shop whom very "degil" type.
Why wasting your energy pushing the wall?
You want to close this bitter chapter of your life and small tribunal court will assist you.
This kind of case usually the judge will side with you.

Put executable furmark in flash drive. Go bk to them and on furmark. Use their demo unit to see the sane error pop up or not

lol the boss so lan c 1 ah..

he really reply u that? "your $ with me either u wait or gtfo" macam lanpa grow on head tu..

Tried everything, ask for refund ask for 1 to 1 exchange (no avail)

they insist on my Laptop had issue

this is what they replied me since the last time i had send in

go to device manager and disable intel graphic. and only enable the nvidia.
all discreet graphics are usually some add on connected to the SoC board. if you know how to open, it is very simple to debug

This post has been edited by Avex: Mar 3 2021, 10:44 AM

from ts reply, macam ts is push over destined to be walked over
it will ding dong till warranty period over then ts will cry in corner

nola, they din say that but thats the impression i get from all the stress test reply they gav to their customers

This kind of shop really cb. Bully noob.

lol that reply,
such bad after service.

gpu upcar liao

KPDNKK kan ada

its under warranty, they hv to fix it until everything is ok or replace a new 1 for u
just go to their FB and comment until they fix it for u else like everyone else suggested, bring to tribunal court

This post has been edited by chinti: Mar 3 2021, 10:47 AM

so...it is hardware issue confirm..face this problem before but with a pc..even if u tried to install the driver back it would't detect the gpu..and if it get detected and install there will be problem on device manager with "warning" symbols shown at the gpu driver

Bro, you quoted me but what I advised you to do, you were reluctant to do cos you said you didn't want to "cause chaos". So you haven't tried everything.

I'm also not the only one here suggesting you to go pursue your consumer rights. Since the shop is not responsive and you are stuck with something you paid for already and can't use, what have you got to lose?

damn.... pay expensive machine, get such after sales service. better buy international brand

Let me just tell you that you're not the first.

Their "official" thread always got post kena delete one when someone complain about them. Ask you settle outside. Somore got one "higher up" mention if the situation resolve they should delete the past complain and not bring it up.

What you're experiencing now is a result of years of sweeping stuff under the carpet and customer unwillingness to lodge official complain coz they "don't want chaos".

That's why they can happily send you message like this. If Dell, Lenovo, ASUS official CS send u these message confirm their brand hailat dy.

Tried that too, running on graphics cards only (Nvdia) but i get black screen randomly, like kena 4D toto if he's in good mood i get to used it if not

Everyone is telling you just fight for your rights.
Illegear is pushing the responsibility on customer.
So you need to take it to tribunal claims.
Just pay RM5 and let them do the job for you.

Do this if you want proper service.

becareful with the viral stuff.
base on TS case, a wrong wording will land him/her into legal hot soup. There is alot of grey area to countersue TS using legal means.
I no need to give you example as there is alot of suing case happen when badmouthing other ppl.
Most of us whom without legal assistance will get under pressure from this scumbag ppl.
Should TS is rich to spend moneh, consider it is a bad investment.
If no much moneh, small tribunal court is the way. Let it be a lesson. Get a more reputable brand next time.

this prince j macam abit shaddy 1.. always delete his old sales tered...

you only need to proof one way one last test to see if it is a hardware issue. if you know how to install linux and run it, you can just leave it on and see if it happens the same behavior as windows

agreed, those brand after service at least better than this so call what? illegal?

lol

mean it doesnt work how it supposed to be la right
really got something wrong with the notebook if you have to tweak here and there.


TS push the GPU to max infront of them. show the error to them. and open the same apps on their demo unit as well. if possible, lower gpu model.

you can file online if not mistaken for the tribunal claims nowadays

oh my favorite company got a tered in /k liao? finally my posts won't get deleted for no reason by the mods for raising complaints???

already told you awal2 to ask for refund when they drag your laptop tapi you takmau. padan mukak no kesian for you

cukur they gave my friend back his money after failing to scam him. tered pun dah kena closed and locked. then only bukak back for one sohai customer to give good review then lock back.

dasar penipu scammer

no other way. just rma.

TS....run dxdiag and post here as reference as well

This post has been edited by nikholai: Mar 3 2021, 10:53 AM

Aiya.....
your message is for TS or replying my post
TS already in stress
Don't make him/her more confuse lar

TS should hv asked for refund last time when we advised him to do so
now he is on his own d

which mods? whistleblower later kena ban

ore wa gundam desu!

Hello Incubus, i did tried everything RMA one to one exchange or refund from the brunch manager itself. They insist, they said my laoptop is run perfectly, without a problem. I've had the conversation/ documents and everything, which lead me no choice since k/ asking me to go tribunal .

They had request Gdex to pick up from my house but after the last time i've sent it in they said they wont cover the courier for me cos my laptop is running fine =(

Just escalate to higher up

i did ask for refund or 1 to 1 exchange but i was declined from the branch manager.

how is tht fine when the problem still there?
they hire SPM grad as their IT technician ke?
u need to stand ur ground man, dun get push around

Please share the exact brand and model number. Maybe there's a lot more people have the same problem. Maybe it's a common problem for this model. Maybe your unit is a lemon unit.

People won't be able to zero in the problem if we don't know what's the specific model is.

I also have a similar experience, can't detect GPU and they say my Motherboard faulty, can't be fixed better to buy a new one.

But I wasn't satisfied with their service so I went to a specialist and they say it's not a Motherboard problem but it's the GPU. So he got it fixed and no problem now.

Never going to buy from this shitty company again. After-sales service is rubbish. They even charge for checking after the warranty period.

siapa makan cili dia rasa pedas. my posts no see any reports or anything can suddenly go missing one. mod help them cover their tracks. i think maybe Se7en also dunno his mods tengah jaga bola orang lain


just go to the tribunal. you won't be the first one. already heard got ppl win them before

This post has been edited by incubus_skj: Mar 3 2021, 11:12 AM

Yes, I will report to tribunal since i was declined for refund and 1 to 1 exchange.

Thanks for the advice chinti

yes i will, i will make it happen by this week. Thanks for the suggestion incubus