UPDATE RMA PROCESS : RECIEVED NEW REPLACEMENT 12/3/2021

PAGE 28. POST#551.

New Replacement from ILLEGEAR, with an free upgrade 144Hz to 240Hz screen panel.




UPDATE RMA PROCESS : SUCCESSFUL 10/3/2020

PAGE 26. POST #506

Was told that Illegear had replace me a new unit with upgraded 240Hz Screen.

Will inspect and update once i've receive the laptop, anytime soon this week.




UPDATE RMA PROCESS : 4/3/2021

PAGE 20. POST #400

TBU







So, i just bought a Laptop like 5months ago great specs and it performing well in work/light gaming.

after sometime, I've facing an issue that my computer unable to detect my Graphic Card (Nvdia), it start up/ runs normally just my graphic card cant be detected it run on Intel ® UHD Graphics only. So i had contacted the after sales service to fixed it. They had tried everything, cleaning / reinstall my graphic drivers, reformatting my PC (everything u could imagine) but the problems still came back after weeks.

Due to MCO, I'm not allowed to cross stat (which the shop/service central located in KL Damansara)so i had to figure a way, i switched my laptop running in NVidia Graphic Cards ONLY (in BIOS) instead of xHybrid( (which is Intel graphics and Nvdia). It works perfectly but i get backscreen after sometimes, which i have to force restart my PC for several times to get it works normally

can anyone give me a hand with this? its kind of frustrating, had to WFH

Here's the picture for some references:


This post has been edited by Gentleman_League: Mar 15 2021, 10:58 AM

I've tried requesting from them, they dont allowed it. They kept insisting my graphic card is fine after few diagnose.

They kepy doing the same thing when i send it in, but problems came back after weeks!

Im from penang, need cross state brother. It's frustrating it is

I request for an 1 to 1 exchange since its new, they insist . They kept saying my graphic cards runs perfectly (after cleaning / reinstall my driver). They cant even explain to me what is going on, they just kept repeating doing the samething when i had my laptop sent in.

I HDMI-ed my laptop to a monitor which i need Graphic driver to do that, intel graphics cant. They dont provide door to door service, i need to courier it in every time when i had problems

Not sure i could reveal the brand name in here, would i get into trouble?

how should i do that? please help

Did tried to contact him, send it for several times. But problems came back after sometimes again.

Yes tried that already. It impossible i had to do that everytime when im facing these right? I had an old Alienware for 6 years now i never encounter anything like this before.

Triggered already had been pulled brother.

Im not a person like to create these kind of chaos, i just want my laptop to be fixed

is there anyway i able to get help? will i get fixed outside?

Its Illegear Selenite G series . Im running on Nvdia 2060

Yes Ive tried DDU cleaning and re install , EVERYTIME when the problems came back. I just wanna stop this, its getting tiring. Its no suppose to be happening right?

Tried everything, ask for refund ask for 1 to 1 exchange (no avail)

they insist on my Laptop had issue

this is what they replied me since the last time i had send in

Tried that too, running on graphics cards only (Nvdia) but i get black screen randomly, like kena 4D toto if he's in good mood i get to used it if not

Hello Incubus, i did tried everything RMA one to one exchange or refund from the brunch manager itself. They insist, they said my laoptop is run perfectly, without a problem. I've had the conversation/ documents and everything, which lead me no choice since k/ asking me to go tribunal .

They had request Gdex to pick up from my house but after the last time i've sent it in they said they wont cover the courier for me cos my laptop is running fine =(

i did ask for refund or 1 to 1 exchange but i was declined from the branch manager.

Yes, I will report to tribunal since i was declined for refund and 1 to 1 exchange.

Thanks for the advice chinti

yes i will, i will make it happen by this week. Thanks for the suggestion incubus