I request for an 1 to 1 exchange since its new, they insist . They kept saying my graphic cards runs perfectly (after cleaning / reinstall my driver). They cant even explain to me what is going on, they just kept repeating doing the samething when i had my laptop sent in.

Im not a person like to create these kind of chaos, i just want my laptop to be fixed 

Tried everything, ask for refund ask for 1 to 1 exchange (no avail)

they insist on my Laptop had issue

this is what they replied me since the last time i had send in

but now leloumo also haram la the delivery date

u customize all and see the date

wadapaq haram 8 weeks  

no, why would they? Illegear don't own lowyat.net

wooiii dont report first, wait till my case is solved 

since my post kena deleted at notebook section, so let me post here ask for k/ help.

dont nuke my post..

dont report me leh, just wanna get my laptop fixed 

Post 270 page 14 bro.

Hi Kopitiam,

We wish to clarify a few things:

1. We are happy to help Gentleman_League with this issue and are ready to help him with this RMA as soon as we receive it. He messaged us on WhatsApp at 12.52PM today asking for help, and we replied him at 1.12pm (today is our off day).

2. We have not rejected any RMA claim from Gentleman_League, and we would never reject warranty claims from customers if the product is still within warranty period.

3. Gentleman_League only has carry-in warranty which means he is responsible for sending in the laptop to us for diagnosis and warranty claim. However, for the first 2 times he sent in his laptop regarding the Nvidia RTX 2060 GPU suspected of being faulty, we provided free return shipping to him as a courtesy, and we have always done our best to help him resolve any issue with the laptop.

4. Gentleman_League has sent in his laptop to us for 3 times only, and not 4-5 times as he has mentioned. The first time he sent in to us, was because his Samsung 1TB PM981a NVMe SSD was not detected and we replaced it immediately upon receiving and sent back the laptop to his Penang address free of charge. We received his laptop on 11 November 2020 and the RMA was completed on 13 November 2020.

5. On 11th December, Gentleman_League notified us he had no display on his external monitor. We informed him to send in for diagnosis, as we suspected the Nvidia GPU/drivers had issue because it is directly connected to the external display output. We informed Gentleman_League that we needed to check and verify the Nvidia GPU was at fault, and if it was, we would replace a new unit for him.

6. We received the laptop on 15th December and used DDU to do a clean install of the Nvidia graphics drivers. Everything worked without issue, and we sent him a video of The Witcher 3 running smoothly at maximum settings. Therefore, we could not provide him with a new unit replacement. We tested the most demanding/modern games like Shadow of the Tomb Raider at highest settings, running overnight and there was no issue found for 4 days in a row. The laptop was sent back to him on 21/12/2020 before Christmas.

7. Everything was working well, until 11th January, Gentleman_League contacted us that the Nvidia GPU was not detected. We advised him to do a clean install of the Nvidia drivers using DDU and if the issue persisted, to send in to us for checking. We arranged for Gdex to pickup the laptop and received it on 22 January.

8. We reset his BIOS settings to default (since he set the laptop to run on dGPU). We also did a clean install of the Nvidia drivers using DDU. Again, we found that everything worked without issue, modern titles and demanding games were running smoothly with high FPS. We sent him a photo of Shadow of the Tomb Raider running at the highest settings as proof. We performed a reformat as well to make sure there was no software issue/conflicts, and tested the laptop over the entire weekend with no issues found. We shipped back the laptop to his address on 25th Jan.

Finally, we wish to reiterate that we are prepared to help Gentleman_League, and only require Gentleman_League to send in this laptop to us so we can begin the RMA process. Hope this clarifies the situation.

Here's is the one to one replacement i was 'told' by illegear

no far no issue for me, the support forum every brand also u will feel scary, ppl troll more than kopitiam

Kat Sana tu thread dah kena tutup. Owner yang tutup. Tatau siapa la owner tu.

paise im blur today, u seriously dunno who the owner is? its Prince Joker
yang mana? u mean tht Lacus Sama?

Hello k/, sorry for the late update was very busy throughout the weekend. I received my Laptop on Friday noon, i mange to tried it on the Saturday morning. It took me awhile for setting it up, and tried to run some games as well..

So far it runs perfectly, with my external monitor connected but too bad my monitor would only support 144Hz, cant manage to try 240Hz but anyhow i don't see any differences but its ok that's not the main concern. Hopefully my voyage will be much smoother compare with my previous experience!

Thanks k/ for such amazing response and opinion, helping me out the whole process. Much love, till then!

Hello an update for you guys, just received text from ILLEGEAR yesterday.

Based on the SC said, the warranty period is based on invoice which i believed is Date of Purchase not Date of RMA unit ya.

yeah was planning to stick to dell since they support me when overseas

an wanted the amd and 3060 config too ...

does lieelager have it ?