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Official Website
http://www.u.com.my/

Phone Prepaid Plan
http://www.u.com.my/umi

Phone Postpaid Plan
http://www.u.com.my/postpaid-packages/unli...d_postpaidplans

Broadband Prepaid Plan
http://www.u.com.my/internet-prepaid-plans

Broadband Postpaid Plan
http://www.u.com.my/internet-postpaid-plans

Latest Coverage
http://www.u.com.my/coverage

Service Centre Location
http://www.u.com.my/service-centres

Switch To uMobile
http://www.u.com.my/support_switchToU

uMobile Android Application
https://play.google.com/store/apps/details?...umobile.android

FAQS
http://www.u.com.my/faqs

LYN uMobile Online Dealer
CnY Garage - http://forum.lowyat.net/index.php?showuser=422576
digilife - https://forum.lowyat.net/index.php?showuser=25151

Siblings Thread
http://forum.lowyat.net/topic/2895646
http://forum.lowyat.net/topic/1831429

Wah I wanted to post already got new thread.

Regarding the 6% shown on u.com.my, here's the fine print:-

All prices are inclusive of GST. For Prepaid, GST has been paid upfront upon top up.

wanna get umobile that can LTE... prepaid can?

so top-up rm30 paid rm30 ?

rm38 & rm50 got lte... the rest yelekkk...

Are you even reading what I posted bro? GST has been paid upfront upon top up means that when topping up you paid the GST, and so the per minute charge doesn't get charged GST again.

In other words, GST charged while reloading, not when using credit.

but u-mobile website still displaying: http://www.u.com.my/new_prepaidplan

sms rate: 3.18sen/sms ; 8.48sen / sms
voice call rate: 10.60sen /30 sen

ppl now are fused with top up gst matter,

if later discovering telco 'silently' charge gst on every sms / voice call... spark another war

however just now i test sending sms to another umobile number:

before balance: RM13.71
after balance: RM13.68

3 sen charge

that's the core of the confusion.

1) reload vouchers are charged GST upfront (upon redemption). this is based on the asssumption that reload vouchers are for PREPAID services (voice, sms, mms, data packages, etc).

2) problem lies with Custom's GST guideline on price display: displayed selling price MUST include GST amount, e.g. 3.18sen/sms

confusion begins when reload vouchers got GST .... then sms 'displayed' rate got GST also .... that means we're paying double GST aka double-taxation?

but technically, NO GST, since you've tested it's still 3sen cuz it's based on the assumption that SMS' gst amount already "prepaid" from the reload voucher earlier

this is what i want to hear...

I bought umobile reload rm30 at 3/4/15, and i only paid rm30 at 24 hours shop mart. Does this still applied the same for this week?

just want double check when configure the network setting , which option did u guy choose 1. LTE / GSm / WCDMA 2 . GSM / WCDMA 3 .GSM 4. WCDMA

7-11 charge gst

depend ur location... if lte not strong, select no 2...

Guys, how to check the balance ya?? Not Data balance but the amount I reload. Keep finding but can't get it.

*118#
You will see at the top after your phone number.

Oh Shit. so big and I fail to see it. Gosh. Alamak

Thanks Thanks Thanks.

3GB for P50 was a good deal, but i would like to see it upgraded to 5GB instead.

P.S: Currently using one.

All new rate after GST implement.

U Mobile prepaid seems like can view the bill statement.. But don't know is true or not.
Did anymore know prepaid can online see the statement?

http://imageshack.com/a/img661/7199/RUA9Xk.jpg

Should be.. Let's see next month.

Their website also wrong. UMI30 / UMI50 / UMI38 plan did not change it's price to reflect the 6% GST as of now.
And the top up bonus for calling overseas is no longer available??? : (

Anyone around Taman Connaught having issues with 3G? Seems like it's only connecting at 2G since morning.

website still down? I still cant surf it.

Hopefully can available.
Previously I complain them it is not fair for prepaid user as postpaid user can online view the billing statement while prepaid user cannot.

Plus right now once GST implement, scare U Mobile suka suka hati charge extra without our notice.
The worst is not all country available for international roaming.

Guys need some help here

I am on umi18
Everytime before my plan expire
I will get a message that my account validity is going to expire
After that I can't call or text anymore
But data is ok

Why my account expire when my plan haven't expire?
And why can't I call or text after that?

Anyone having frequent disconnection to U Mobile network? Sometimes my phone keeps on reconnecting, and sometimes it takes 30mins to 1hr just to connect to the network.

I can confirm there is signal (from doing a network search) but somehow my the phone can't "sign in and register" to the network.

Website is still down. I can't surf to check current bills.

uMobile Internet sucks.

I tried since just few months back.

Every month sure got a day or 2 downtime and signal reverts to Maxsucks.

The peering is damn lousy. Local speedtest for DC-HSPA can reach 15mbps, but when you do international speedtest to non peering networks can hit below 3mbps or even 2mbps during peak hours for even HK or US websites.

We pay premium pricing for such lousy connection?

Uh... while I agree U's internet has gotten quite a bit worse, what premium pricing you paying? I go for U because its cheap (and better coverage than yellow man). I believe no matter which plan you're on for U its cheaper than similar plan from blue and purple carriers, so what premium pricing?

You're paying for slow to RM70 just for 5GB with traffic counter towards quota allowance, you get less than 3mbps speeds on international servers?

Even TM sucky UNLIMITED fixed lines have better peering than this when it comes to consistency.

Worst you're given carrier grade NAT addresses.

How bad can this get?

When Indonesia sells the same amount for under RM10 while Taiwan sells UNLIMITED HSPA+/4G for RM65 a month?



Top up NTD1000 a month get 30 days UNLIMITED Data Pass with NTD450 credit for calls/texts.
Prepaid service summore.No contracts or obligations.

In fact all Taiwanese mobile companies offer UNLIMITED mobile data plans for less than RM100 monthly.

Bolehland "unlimited" is quite different from other Asian country, only benefit Telcos more than their customers.

Complaint is about U mobile but in actual fact not happy about MY vs international. Win liao la.

I repeat, within Malaysia U is not premium price. That's the only choice we as consumers have. Want to compare with other countries then every damn thing is not worth buying (and also unfair to blame it on the individual providers unless its a monopoly business).

Checked the price of property in Mongolia recently? How about the price of cars in America? Or strawberries in Australia? No end one la....

Hi guy, did you know "U Ranger" by umobile.woop.my?
I got join the contest for U Ranger to get the BCard Point.

But today, I receive the talent request form from U Ranger, did you guy experience receive it? Is it trust-able?

Just signed up for a U28 post paid, and I can't get the mobile data to work no matter how I try, saying my mobile data is turned off when its actually on.

On the network bar, there's a G sign with a little R besides it and I guess its on 2G mode roaming? Which is a little weird as I live in Seri Kembangan and according to the coverage map there should be 3G network coverage here.

Edit: So...I got the connection to work, but it's still a slow connection, on roaming, that only offers 0.1 mbps download speed, what could be the problem?

This post has been edited by Killmeplsok: Apr 13 2015, 06:17 PM

It means you're forced to hop on Maxis's 2G network because their 3G base station in your area is down for the time being. I suggest you make a report to them and demand some answers from their technical team. Their own telephone operators might not even have an idea what is happening until their technical team gets back to them and confirm.

My place also like yours. Every month sure to have downtime for once or twice disconnected to their own 3G base station. You cannot hop on to Maxis's 3G network so the only network it will connect to is Maxis's old 2G network.
I know this because sometimes MY MAXIS appears instead of UMOBILE when I'm forced on 2G.

Areas where their 3G HSPA+LTE network serves, if they go down your only option is Maxis 2G.

All stupid telcos in Malaysia are under an oligopoly system.

Malaysia wants to be taikor as chair country for ASEAN?

It is now at the bottom for telco infra and pricing now. How they want to lead by example?

Guys, I have RM40 reloaded in my broadband simcard. I use the code *118*2*1# to select the RM40/2GB plan. But it shows that I dun have enough credit. Did I missed something?

Need help!!

3G seems down again around Taman Connaught area.

how to report coverage issue? my place having this issue since a month ago, incoming call hard to go through, slow internet

Save rm3...


Attached thumbnail(s)

U website still not update. Dunno whether this will bring back the old prepaid RM28 as RM25 or only applies to postpaid.

dey!
read @ the bottom of that picture la.
@ least 2 month b4 implementation.

certain phone can choose LTE only,.

Yah, which says perkhidmatan tetap. Care to explain?

dun wan. u might sue me for misleading info.

Current top-up doesn't give free data anymore? Only airtime?

P28 user here

Celcom basic38 is so tempting...
I'm applying it now & let uM slot at sim2 first before decide to MNP...

Guys,i got credit on my prepaid.how to transfer or how i can get back the credit as i thinking of changing telco

Maybank2u no longer sell umobile top up. Susah la like this

Umobile also removed maybank in their listing
https://www.u.com.my/prepaid-packages/top-up-locations

Summoning CnY Garage, buy from him.

Anyone know. Let's say last year I sign up umobile 50 postpaid.
That time advertised as free unlimited call to umobile(no limit 24/7) also can

Now I see their 50 play stated only 30min per day to umobile number

So old customer also affected or still free 24/7?

Can get through their hotline

I am available

as long as u stick with old plan U50 u still maximum 3000 mins free call to umobile in a month

for new p50 is just extra data and less free call if wanna upgrade let me know o

U Card members! Enjoy this Starbucks deal! Get points for talking, surfing & texting to redeem for instant rewards!

Brapa discount?

I just signed for umobile p50 last month and when i paid the bill 13/3-1/4, i wondered what is the Advance Access Fee rm50? Will it deduct for this month 1/4-1/5 bill?

I believe not. Even though umobile is 'postpaid' you actually pay before using. Summoning CnYGarage for proper explanation.

u boleh whatsapp / pm saya

u treat the ADVANCE ACCESS FEE as deposit then u will feel better

like you paid 13/3 - 31/3 , ur access fee should be 1 month advance RM 50 + 1 month existing RM 50 - 12/31*50 (pro rated for only 19 days usage)

that means u already paid MARCH and also APRIL access fee if you gonna terminate it @ 30 April, u no need to pay the RM 50 outstanding IF there is

btw u may make your payment thru me to enjoy discount always

i know u available but sometime a bit 'delay'...
compare to m2u...

I am gonna terminate umobile by this month, so do i have to pay the 1/4-1/5 April bill or they will deduct the rm50 advance access fee i paid last month?

u gonna pay for 1/4 till the day you terminate for April and deduct Rm 50 u paid

may enjoy discount paying with me

This post has been edited by CnY Garage: Apr 29 2015, 09:13 AM

Prepaid reloads back to pre-GST rates from May 1

PUTRAJAYA: Telecommunication companies will revert to the old pricing for prepaid reloads from May 1.

Customs director-general Datuk Seri Khazali Ahmad said the telcos had been informed to revert to the rates before the implementation of the Goods and Services Tax (GST) on April 1.

This means that a RM10 top-up would cost RM10 instead of GST-inclusive RM10.60.

"We understand the problems affecting youngsters, who are the main prepaid users.

"Effective May 1, all telcos must revert to prices before April 1 where the price is inclusive of tax," he told a press conference.

http://www.thestar.com.my/News/Nation/2015...pre-gst-prices/

ouch!

PRESS RELEASE: MCMC CLARIFIES POSITION ON GST FOR PREPAID RELOADS

CYBERJAYA, Wednesday, 29 April --- Prepaid reloads will continue to be sold with the GST added to the reload amount. For example, a RM10.00 reload would cost RM10.60 with 6% GST added, clarified the Chairman of MCMC, Dato’ Sri Dr Halim Shafie.

https://www.facebook.com/SuruhanjayaKomunik...109692415723880

CNY Garage



Attached thumbnail(s)

Or above for rompin & p.pauh selection only...?
After finish selection, charge GST back ?

supplier replied : IFFFFF gst on prepaid was back to before
supplier would discount back the 6% to us

thats the only answer i can confirm, other news please pray for it =.=

If i terminate after a few days of May, am i get charged by 50/31 per day or half month fee? I am using p50 postpaid. Btw does umobile number allow ownership transfer and do i have to prepare any things?

This post has been edited by customer2: Apr 29 2015, 11:58 PM

prorated

only 3G

faint



This post has been edited by cybpsych: Apr 30 2015, 02:58 PM

Suka ati mak bapak dia...

I am really so geram my weak connection and data error in Subang and Cyberjaya area, it is really impacted to my daily usage for the incoming/out call and sms at all times, it is only getting 1-2 signal bar on 3G.

I have been follow-up my incident and feedback with Umobile Customer Service, until now the customer service doesn't reply anything, the Umobile previous feedback was due to the infrastructure build, Umobile is not able to confirm the new tower will be on air in the said area.

I have been logged the case to MCMC consumer complaint, I'm really need to port out but i am bonded by umobiled contract for 2 years, i was just signed up for the iphone plan. i cannot stay on unresponsiveness telco.

Please help.......

that problem from iphone ??... auto change 2G mode

testing from iphone5 and iphone 6 (iOS 8.3)

this week i can get 3g signal 3-5 bar before this i only get edge/2g signal check U coverage my place only 2G

speed 3g around 3mbps-20mbps depends

Yea I'm using Iphobe 6+ IOS 8.3, the 3g is good if it is within umobile coverage, however Umobile has confirmed that my area is at the border of their coverage, they are not able to promise the the new tower on air.

Yea I'm using Iphobe 6+ IOS 8.3, the 3g is good if it is within umobile coverage, however Umobile has confirmed that my area is at the border of their coverage, they are not able to promise the the new tower on air.

Mind to let me know the exact location you are facing those issue?

Cyberjaya and Tmn Perindustrian Subang Jaya

http://www.u.com.my/freestreaming

date due 15 may.. i see few time they changed this page and their facebook said like old ? ..

Big promo at Giant! Get a U Mobile SIM pack + 1 pack Eveready Gold AA/AAA batteries at RM10.99 while stocks last!

anybody here can help me to trace details of u mobile number? if can, pm me. i'll give u some cash. tq

Hi All,

I'm a U50 user. I noticed recently umobile updated their ad in the website by upgrading 3Gb data instead of 2Gb.
Will I get this?

Also, I'm planning to MNP my number to other service provider. However, I've paid RM300 deposit to activate my roaming.
Question is, how will i get back my RM300? Will Umobile transfer to my bank account?

Already sent this queries to UMobile but didnt get any reply yet.
Thought of try asking here.

Thanks.

So...did the current (unlimited Youtube) Free Streaming is still limited from 2-10am, or it's in all day?

This post has been edited by Qash-M: May 18 2015, 08:26 AM

it is still 2~10am as usual until further notice

Currently on MB68 plan, registered since Dec 2014. I will be getting Unifi in my area within the next month, so I will be terminating my U-Mobile. Is there any notice period for terminating the account, eg 1 month? Or can I terminate it on the day which I don't need it anymore and they will charge me on a pro-rated basis?

Well that's crap.

P.S: I hope umobile raise their throttle speed against other providers.

This post has been edited by Qash-M: May 18 2015, 04:54 PM

if i'm not mistaken, no prorate upon termination. better use kawkaw until end month, then terminate. if terminate before end month, rugi only.

also, no notice to terminate. just go to service centre, request for termination. ask them about any deposits paid (if any) and use them to offset any last bill outstandings.

you would get the final bill again if there's outstandings.

Guys,

http://www.u.com.my/postpaid_broadband

I have a Mobile Wifi device, so just nid sim card ni.

The Sim Only MB40 postpaid plan. If over quote got extra charge anot? or just throttle-d speed? Checked their FAQ dy, they didn't mentioned bout it.

Currently using Maxis' RM48 Wireless Broadband plan, after GST RM50+, only 1.5gb peak and 1.5gb off peak.

Seems like U Mobile's Sim Only MB40 is better. Cheaper at RM40 and 2gb peak and 2gb off peak.

throttle only

Special Deal - Get up to RM240 off the new iPhone 6

The iLoyalty Rebate is exclusively for loyal U Mobile customers and is available by invitation only.

Check your eligibility here: http://www.u.com.my/iphoneoffer

Is the umobile still the only one that offers 20gb broadband?

Is there any alternative to use?

https://www.u.com.my/umi

i just subscribe to umi 25 last friday and until today i dont have data since i subscribed. I called umobile hotline today and they said that they have problems with umi 25 and with an indefinite fix time

Anyone experiencing the same problem?

Thanks for the update.

But why don't you just cancel the plan until they fixed it?

I tried but they said that since i already paid for subscription, i wont be able to get my money back so only thing i can do is wait and file a complaint.

Anyways, i keep trying until today and suddenly i am able to connect now.

still suck playing GAME ONLINE ... LIMITED EVERYDAY AND GOT LAG EVERYDAY GG U MOBILESCK

VERY TIRED USING THIS MIFI 21Mbps SUCKIT

you should tryt o find better signal spot or upgrade your device to 42Mbps ot 4G LTE device