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U-Mobile Thread V6, www.u.com.my
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waisang
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 May 2 2015, 11:11 PM
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I am really so geram my weak connection and data error in Subang and Cyberjaya area, it is really impacted to my daily usage for the incoming/out call and sms at all times, it is only getting 1-2 signal bar on 3G.
I have been follow-up my incident and feedback with Umobile Customer Service, until now the customer service doesn't reply anything, the Umobile previous feedback was due to the infrastructure build, Umobile is not able to confirm the new tower will be on air in the said area.
I have been logged the case to MCMC consumer complaint, I'm really need to port out but i am bonded by umobiled contract for 2 years, i was just signed up for the iphone plan. i cannot stay on unresponsiveness telco.
Please help.......
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waisang
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May 3 2015, 12:54 PM
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QUOTE(phh9310 @ May 3 2015, 02:29 AM) that problem from iphone ??... auto change 2G mode testing from iphone5 and iphone 6 (iOS 8.3) this week i can get 3g signal 3-5 bar before this i only get edge/2g signal check U coverage my place only 2G  speed 3g around 3mbps-20mbps depends Yea I'm using Iphobe 6+ IOS 8.3, the 3g is good if it is within umobile coverage, however Umobile has confirmed that my area is at the border of their coverage, they are not able to promise the the new tower on air. |
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waisang
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May 3 2015, 12:59 PM
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QUOTE(phh9310 @ May 3 2015, 02:29 AM) that problem from iphone ??... auto change 2G mode testing from iphone5 and iphone 6 (iOS 8.3) this week i can get 3g signal 3-5 bar before this i only get edge/2g signal check U coverage my place only 2G speed 3g around 3mbps-20mbps depends Yea I'm using Iphobe 6+ IOS 8.3, the 3g is good if it is within umobile coverage, however Umobile has confirmed that my area is at the border of their coverage, they are not able to promise the the new tower on air. |
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waisang
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May 3 2015, 11:28 PM
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QUOTE(prosibu @ May 3 2015, 11:24 PM) Mind to let me know the exact location you are facing those issue?  Cyberjaya and Tmn Perindustrian Subang Jaya |
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waisang
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Jul 2 2015, 11:52 PM
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Hello All, what would you do if you are only know by now that UMobile has no 3G widely build even in Klang Valley or your area, it is running 2G network at the said location, yet you have 24 months contract with them.
I have faced the issue, i have bought my dispute of service to mcmc but it does not seem any good, i have claimed that i have subscribed U High speed Internet but no product/service is being undelivered, this has been denied feedback and fortified will on subscriber if subscriber choose to port out.
It is totally unfairness theory, there is no consumer rights and i cannot see any resource and help on mcmc to protect consumer interests.
How can i escalate beside mcmc? Thanks.
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waisang
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Jul 3 2015, 12:39 AM
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QUOTE(LostAndFound @ Jul 3 2015, 12:34 AM) This is why always we advise to test with a cheap prepaid card. Did you check whether your area listed on their website? If they didn't list as 3G coverage area then really nothing you can do. Consumer rights only can use if the consumer bother to do their due diligence. In this case its not U mobile's responsible to check whether you stay in what area. For most of us, Klang Valley coverage of U is pretty good. What area you stay? Subang Jaya |
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waisang
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Jul 3 2015, 08:55 AM
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QUOTE(LostAndFound @ Jul 3 2015, 07:22 AM) I stay in Subang Jaya myself, and I can tell you the speed is really good. It's one of the best coverage areas for U-mobile. You sure you're not in 'fake' Subang Jaya (aka USJ)? If you're in SS14-18 its very good, if in Wangsa Baiduri not as good but still very very usable (5 MB/s or so). Unfortunately i'm not in the covered, i was expected Subang is a prime zone under U and they have 4G widely build  Attached thumbnail(s)
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waisang
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Jul 7 2015, 08:16 PM
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QUOTE(Kings7 @ Jul 3 2015, 10:51 PM) any kuantan user here? mind to share your experiences? Suggest you go umobile website to check coverage before signing up |
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waisang
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Jul 7 2015, 08:31 PM
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QUOTE(OKLY @ Jun 30 2015, 08:46 PM) U Mobile uses its own network unless there is no U Mobile coverage then it roams to Maxis' network but then there's a catch as Maxis only allows U Mobile to roam at about 1,300+ network tower for 3G which I suspect these are also located at areas where it is underutilized, other towers are 2G only which I guess for congested areas, Maxis will only allow 2G. In short, Maxis allows U Mobile to roam-in for: 2G = Nationwide 3G = At selected 1,300+ network towers I have been in 2g umobile coverage, I cannot get maxis network in roaming ever iI have the option enabled, my friend uses maxis network gets 3g connection. |
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waisang
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Jul 8 2015, 03:18 PM
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QUOTE(chuahcs79 @ Jul 7 2015, 09:18 PM) probably you are in the area where u mobile dont have agreement to roam on maxis 3G Oh i didn't see this term in the portal, having saud so this is not 100% domestic roaming with Maxis. |
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waisang
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Jul 9 2015, 01:53 PM
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QUOTE(prosibu @ Jul 9 2015, 01:48 PM) Usj that u live/stay I think is Usj9 to Usj11 rite? Tbh, totally no site around there... Nearest tower is taipan.... Good luck ... The white zone is out of U3G coverage |
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waisang
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Aug 11 2015, 06:09 PM
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QUOTE(SmokeyTheBear @ Aug 11 2015, 05:58 PM) I went ahead and got the U Mobile 88 postpaid "broadband", since it is the only no-contract option I could find. Regretting it, the same reason I discontinued using it 2 years ago. The connection is ok sometimes, but out of a sudden I will lose signal (or get EDGE instead of HSPA) and be unable to reconnect for some time. Very unstable. Highly recommend against getting U Mobile for internet. I wanted to get the LTE modem for better speed/stability, but at the U Mobile service centre they told me it was out of stock and would not be restocked, so I was stuck with the 3G modem. Sigh, have to cancel it again. What is the cutoff period for cancelling internet subscription, so that they don't charge you for the next month? Also, do I have to return the "free" Mifi modem? Go to http://www.complaint.cfm.org.my/ and file a case, it is a better way to talk to them for resolution. |
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waisang
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Sep 1 2015, 08:52 AM
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QUOTE(botakbin @ Aug 31 2015, 11:54 PM) I moved out from U to other Telco, U has very limited towers for the coverage even in Klang Valley, what i need is reliable telco not just only price. |
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waisang
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Sep 1 2015, 11:59 AM
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QUOTE(rifle_m16 @ Sep 1 2015, 10:15 AM) You gotta be kidding. Please elaborate what do you mean by "limited towers". So far I don't have any problem with Umobile even my mother's house is in Kampung area in Selangor. Heck, even when I'm at Malaysia-Thailand border also nave no problem with Umobile coverage. Unless UM has roaming agreement with Maxis to provide out of UM coverage area, having said so, if those area are not under Roaming coverage and it will be provided by UM tower, i have been discussed with UM, they are still facing difficulty to develop more towers to enhance the coverage. |
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waisang
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Sep 1 2015, 01:58 PM
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QUOTE(purplefellow @ Sep 1 2015, 01:53 PM) How's the indoor signal for everyone? I'm in Taman Megah, PJ area. I just switched to U28 today and I'm only getting 1 or 2 bars indoors compared to my old Maxis with almost full bars. The slow 3G connection can't even load Whatsapp  Starting to regret making the switch. Whops, hopefully not too late to switch back haha, i have faced the same issue in USJ due to the coverage issue. |
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waisang
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Sep 1 2015, 02:16 PM
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QUOTE(digilife @ Sep 1 2015, 12:36 PM) Any area there is Maxis, UM can & will roam on its 2G for voice , & for 3G if UM does not have a tower there, UM can roam on Maxis 3G for Data I can even roam on Maxis 4G using my UM in Senawang, NS because Maxis there run on 2600MHz  Not all area are under domestic roaming provided, they don't specifically note to the public or if you are outside of Klang Valley, the domestic roaming is UM temporary and until they have expanded, the domestic roaming will be removed. |
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waisang
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Sep 1 2015, 02:17 PM
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QUOTE(purplefellow @ Sep 1 2015, 02:03 PM) My old xperia ZL only have 3G, no LTE haha. But I wasn't expecting it to be this bad. I'm stuck with wifi for now.... sads So Sorry to hear, switch back, haha |
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waisang
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Sep 1 2015, 03:45 PM
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QUOTE(purplefellow @ Sep 1 2015, 02:23 PM) Can switch back without hassle? haha Otherwise I'll just test for a while before considering other telco's offers. Personally i have been used for 6 months, if you are travel around, considering to have a better network coverage because UM is expanding, i have weak coverage in USJ, Cyberjaya, i dont know other places, surely UM coverage is not in full if you are compared with other telco |
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waisang
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Sep 2 2015, 09:16 AM
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QUOTE(vostro78 @ Sep 2 2015, 08:47 AM) umobile improve compare to last year . few years back when they are with celcom , that the best speed i enjoy that time, not much ppl willing to try umobile also, and that time buy those nice nice number also cheaper compare to maxis / celcom, i grap few that time. after that when they switch to maxis... oh no nightmare for me, dono why at some area when maxis is good but umobile just wont load the signal facebook page although it show full bar or h+. that time all my umobile mnp out to other telco like celcom maxis and digi.. but things start to change recently as mid of the year when i mnp one of my line to umobile, i was surprise with the coverage and speed. tested at ipoh, melaka town , yong peng , kluang and JB. speed is good, can even use waze along the highway from klang until jb that time. and now the hero plan is even more attractive. good move umobile. u really change the market . That is domestic roaming by other Telco, you should come to KL/PJ to experience it haha, otherwise area are covered by UM towers. |
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waisang
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Sep 2 2015, 09:41 PM
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QUOTE(ace-user @ Sep 2 2015, 09:26 PM) Can anyone confirm that there's coverage in Semenyih or Kajang? How strong is the connection? The RM70 for 7gb plan is too hard to pass haha Check your coverage http://www.u.com.my/coveragei got UM 2G coverage, speechless |
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